Bluehost Reviews: 3.6/5 — Good for the Price

Well, their prices for shared web hosting are considered to be one of the cheapest. unlimited space for hosting, emails and addon domains really helped me put few small websites I own together and manage them all under one account which was really cost effective.

I can't rely on Bluehost when it comes to building a website for a serious business, even the dedicated hosting package, as I had too many technical issues with them and their support didn't help much, specially when it comes to server down issue, they simply tell you we are doing our best and leave you alone banging your head against the wall. I will never forget the time when my dedicated server went down for a whole week due to a major hardware failure!

I'm a web-developer and I've been in the field for almost 10 years, and what I realized after using bluehost for almost 8 years s to use them only if I'm building a small and non critical website, specially if it was an ecommerce website.

For me Bluehost was quick and easy to use and has responsive and helpful support. Their hosting was easy to setup with enough features and options for my small site. When I first set up my site I needed help with MX record setup for my email and their support team was very knowledgeable and quick to respond. If nothing else, their support was well worth the price.

They may not be the best for large sites or complicated setups, so it depends what you are looking for. Their admin panel could definitely use some work as far as usability goes. It was a little hard to find where to edit name servers, for example. They could definitely make it a little more user-friendly and easy to navigate.

I wanted to spend as little time and effort getting my site's hosting setup and running at a decent price, and they were able to meet my needs. With their support, they were also very easy to work with and help me with any questions I had. For a decent price, they were able to put me on a good track to get up and running quickly.

It is really easy to set up- I had no problem getting up my first website up using their services. Since it was my first hosting company ( and currently my present ) I really didn't know how good I had it with their services until I tried out their competitors over the following 8 years. From Hostgator to godaddy it seems like a lot of webhosting companies you every little opportunity to suck an extra dime out of you. This is not the case with blue host. They are a true, no BS hosting platform.

They are slightly more expensive than many of their competitors. Also, their javascript ftp in-browser upload thing has a few issues in some browsers.

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When it is time to renew the domain the platform is very friendly.

Customer success somethings can't solve your problem. I lost many hours trying to solve problems with the customer's success. It's a high pain point for our team.

When we contract the service we believe that Bluehost was a great platform. But we feel disappointed. It's difficult to manage the WordPress with them. Customer success is not fast.

I have been a Bluehost customer for over 10 years. When I first switched to them from A Small Orange, I was pleased with their customer support and found their prices very competitive. But over the years - probably to cut costs, Bluehost's quality of customer support has diminished. Whenever I would log in to chat with a technical support person, I would be met by an automated chat window that would try to ascertain my needs. This was not always successful, and would often have to rephrase my issue several times before I was directed to a live person who could help me. Then, more often than not, the technical support person that I had wasted several minutes trying to reach would simply direct me to a knowledge base where I would have to work out my own solution. As someone who is not overly familiar with the technical aspects of managing a website, I found the "new and improved" Bluehost not much to my liking. They are just fine as a hosting company, but if you are the type of developer who finds him/herself needing technical support, I don't believe they are the best company for you.

Bluehost's technical support has an unhealthy reliance on their knowledge base rather than live technical support people who can actually assist you. I did not realize the difference in technical support service until I switched to Host Armada.

I have actually switched hosting companies. A web developer associate of mine referred me to a company called Host Armada. I explained my allegiance to Bluehost over the years, but they told me I would not be disappointed. So far, I have been blown out of the water by Host Armada's technical support. They really set the standard in customer support. So I am now using Bluehost solely for domain registration. I may eventually transfer my domains to Host Armada so I can deal with a single invoice. Time will tell.

I like the different choices you are given to design the websites with.

It doesn't seem as user friendly as some of the other software I've used in the past.

Realize that if you don't have a user friendly and easy to maneuver website, you will lack in customers.

If you need reliable hosting and are on a tight budget and want something lower in price than Godaddy hosting, and don't need a ton of special features or anticipate needing much technical assistance, troubleshooting or guidance, Bluehost would be a good choice.

I do not like the fact that communication with technical support representatives can be difficult due to a language barrier. Also, some support services are offered ONLY via email (with a wait / turnaround time). When I have a website problem, I need to be able to speak to a live person and resolve it now, not wait.

I solved the problem/need of a customer needing to launch their Wordpress website, using Bluehost hosting. It gets the job done. But I don't recommend it. The only benefit I see is a lower cost.

I love companies that specialize in one product - and they do it well. I know iXWebHosting has been around for about 20 years. Their expertise shows in their years of experience. Their prices were quite cheap, they had the type of service I needed, and setup was quick and painless.

I had a few times where my websites went down without any notice and it took me about an hour to get them back up. They discontinued their service and I was left scrambling to sign up with other companies to retrieve access to my websites!

I own quite a few websites and I was in need of a cheap website hosting service to display them. I needed a reliable service and at the time, this was a suggested company from a colleague of mine to use.

Price. Other than that, they have a decent database of support articles and their platform isn't impossible to use.

Low level of support and poor quality of service.

Web hosting is the obvious one, but this isn't much of a "problem". Bluehost saved us money.

Easily the primary, and really only, selling point for blue host is the price.

It is just like any other shared tenancy web host. In some ways better, in some ways worse, but certainly not any better or worse on the whole. Easily the worst part was that the servers were just darn slow. Especially on a cold connection, it could take up to 15 seconds for a page to initially load.

Re-sold plenty of "hosting" with bluehost to various freelance clients and professional clients.

Bluehost is a an affordable solution if you have a new site, and just want to get the framework up. Once you get any sort of real traffic, you're going to want to switch to a better platform.

Bluehost is riddled with upsells. They try to charge you for everything, and there are still charges made to my account, even though I switched away from the service over a year ago. Customer support is not what it used to be, and you'll often find yourself in lengthy discussions over sensitive issues. However, the technical team is still fairly good and was able to address most of my issues. Bluehost is also slow. Sure you can get web hosting for a few bucks a month, and that's great, but your site will crawl. It's not realistic to use one of their cheaper plans if you plan on growing your site. In addition, Wordpress runs very slowly with Bluehost, which will slow down your workflow.

They solved my budget problem when I was first starting out. I was enabled to build my website at an affordable rate. They also have some decent tutorials on web servers and hosting, which is something that I didn't know much about heading in. Also, the technical team was able to teach me a thing or two about what goes on behind the scenes.

Not much that is really helpful with BlueHost

Everything from cheap shared servers to the horrible customer service

BlueHost caused more problems than it solved

I needed inexpensive hosting that I could scale with my business. Bluehost was a great option, until it came time to scale.

The scaling never went right. They never did get my website working properly, and every time any adjustments were made or services increased (along with the amount I paid), my website would go offline, and remain offline for weeks. Worse, regardless of how many times I spoke with their techs, nobody could figure out what they did wrong, and mislead me multiple times as to how long it would take to fix. After six weeks of waiting and calling, the last person I spoke with (and I only called then to cancel services), told me I should have fixed it myself and insisted that, had I just asked, someone could have walked me through the workaround. I finally had to get very nasty with this person to finally get him to cancel my service and refund my money. I lost approximately $25,000 in sales in that final six week period alone.

Ultimately, there were more problems created than solved in my case. The entire experience has left a very bad taste in my mouth, and I will never regain the lost revenue.

I like that they have an easy build-out feature, it seems that this might be a newer feature to their platform. It also then gives the option to switch out to Wordpress.

There's a lot more I didn't like than I did like for this product. I probably should have done more research first than seeing 10x blogs by bloggers who make affiliate money off of recommending this product. There's just way to much to go through and I think a solution to this would be to have a built-in navigator to walk you through the process.

I really wanted to create and launch a blog, I feel that I'm almost there with the complete setup but still struggling with optimization.

The price is not bad. Has some of the same features as other hosts I have tried.

Does not offer use of cpanel in shared hosting. Their control panel is limited. Shared hosting limitations. PHP is not updated regularly. They do not offer refunds for years/months unused if you cancel. They changed their support to no longer be based in the US.

Domain registration and website hosting

BlueHost's core functionality is good. I've never had a problem with speed or uptime.

The user interface is pretty messy which makes it difficult to find what you want and get things done. What's worse though, is the fact that the functionality is oddly limited. For example, I had some staging installations of WordPress that I wanted to delete. After trying every possible thing I could think of, I contacted support and they told me that you need Support to do that for you. What made me decide to leave BlueHost though, was their "staging" feature. I was excited to give it a test drive but found that it was just a way to contact Support and request a migration to and from a Staging site. To make matters worse, they ended up botching the job and the site was down for about half an hour!

Hosting websites for clients.

Bluehost is great for small websites or businesses that are just starting out and can't afford to pay for a better hosting service. They are very affordable, easy to set up, and offer the basics to get a website up and running. The admin area is pretty straightforward and it's very easy to use. Though I'd only recommend them as a last resort if other more reliable hosts aren't affordable for the client at this point in time.

Websites often run very slowly on Bluehost servers, where they ran very quickly on our local and live development servers. I've had numerous clients complain that their website goes down frequently, or that they have email problems. We had a client recently switch to a more reliable host because their email problems became too much to handle. Frankly, the ups and downs of the servers and the headaches that come with that aren't worth the cheap price.

Bluehost is used to host websites, though I'd prefer for clients to use a different provider that's more reliable. After using hosts like Bluehost, I've come to realize that you get what you pay for; if you're paying pennies for hosting, you aren't going to get a reliable service.

The fact that Bluehost is on the cheaper side of the Web hosting spectrum is what drew me to their services initially. That and they integrate well with the Wordpress.org dashboard and templates. Unfortunately, that's where my appreciation for the hosting service ends.

Bluehost seems to be extremely slow. My websites have a 1-2 second lag when loading, no matter what platform or web service I'm using. On the back end, when dealing with the Wordpress dashboard, the slow-down is even more prevalent. And there seems to be a hitch when accessing either the website or the dashboard through Safari (Google Chrome is slightly better). I've also not had much luck with their customer service. Like their Web speeds, they're slow.

Initially, I was maintaining a website on their servers quite cheaply, but the lag time in loading the site cost me traffic, so my initial benefit of saving money wasn't worth the price tag.

It's easy to use to some degree. I like how I can create folders and easily sort mail and quickly delete what I don't need.

I find it very wordy and it looks like it needs updated. Trying to set up my account to avoid junk mail was very difficult.

Nothing, I use it for our website and email. I think it's fairly easy to use and setup what we need on our webpage.

The price performance of bluehost's shared hosting is very competitive. By default they give you some level of backups (which is important for when they wipe your websites).

The constant up-sells or teased, handicapped features were loathsome. The support is rather bad. Periodically, our client sites would get wiped out or rolled back to the same point in time. Ever-increasing months of work, lost with nary an explanation from them. Finally, we graduated to tier 2 support we were given some insight into what was going on. One of the best business decisions we made was moving away from Bluehost.

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What I liked best was the ability to match up customized e-mails with our designed best website. Additionally the amount of storage he had with the website was very good. Also the design layout of the website were very useful.

On the log in page, many times we logged into the wrong area (website or email). The email sites were difficult to use. They were hard to manage and organized. Additionally for those not highly educated in website design, it was very hard to manage the website portion.

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price, marketing, ads, and proposed ease of use, I used them for another site and it works.

Super Unhappy here. They can not get a DNS populated and their 2-factor authenticator code never works. DO NOT USE BLUEHOST EVER. This is the response I get every time in chat "I understand that this has caused you inconvenience. Please be assured that our specialists are relentlessly working to resolve our customers’ issues at the earliest."

They can not get a DNS populated and their 2 factor authenticator code never works. Two support tickets, daily chats excillated for 7 consecutive days and still having an issue. The site is not working and nor is my email. There server are not properly configured. This is the response I get every time in chat "I understand that this has caused you inconvenience. Please be assured that our specialists are relentlessly working to resolve our customers’ issues at the earliest."

I do not like anything about this company.

We have been unable to conduct commerce effectively this entire year due to inconsistencies with this service provider. The reliability of their services and poor customer support leaves much to be desired. Initially, it was authentication issues where the script would not authenticate appropriately and throw errors. After reaching out to customer support as well as the parent company regarding this matter and upon audit of our plugins, they have failed to meet their end of contractual agreement. Our plugins which were purchased through their portal are no longer visible; however, a few "new" ones, including Newfold email, are available which we did NOT consent to or desire. Now, our site is non-functioning during the busiest shopping season, our payment gateway is not configured, and our theme which also purchased is no where to be found. We have forwarded this correspondence chain, reviews, and logs of our attempted compliance with their company to our legal teams for review on how to proceed with the loss in potential revenue, ad spending which can't be utilized by customers, and Their company's failure to "maintain up-time" as stated in verifiable articles about Bluehost.

They have NOT solved ANY of our issues; only made it worse. Our ECommerce initiative has been stalled throughout the entire year due to inconsistencies with this company.

Used to be a good value and a strong Wordpress hosting service for agencies.

BlueHost initiated what their support referred to as an "Interface Upgrade". However during this upgrade, they accidentally converted my Wordpress Pro (multi-site) account into a Basic Hosting account. This in turn prevented me from adding any additional sites to my account, so I could not do what I had paid for. I contacted support through chat and after hours of waiting, they escalated it to the billing department. After several more days and several interactions with thei support team, it was escalated to engineering. Today, I found out that my account was suspended, so all of my sites are no longer working. And still there has been no resolution. BlueHost used to be a high-quality, good-value service. Now it sucks and it's no longer a trustworthy brand.

Multisite Wordpress hosting.

Six days after agent cancelled My hosting for no reason they can't restore anything yet alone an email address. They say they will Call me everyday with an update and nothing, even supervisors said that and still no calls at all.they sent one god damn email to me in six days where I've spent over $35 in long distance fees calling their help center trying to get an answer but I just get snowballed we can't help you that's the billing department, and oh they don't have a contact number so they will call you. NO ON HAS CALLED IN SIX DAYS, you cancelled a website and emails for a company and don't give a shit to fix it and restore it in six days still nothing?!?!?!??!? Do you even know how to turn on a computer over there Bluehost?

Everything!! Terrible customer service, they don't listen to you they don't care they only can answer your questions if you can't find where to login. Other then that useless they just say I'll add that to your ticket goodbye.

None, six days they haven't even fixed my email address that they cancelled. It's benefiting me by not getting paid and by having customers attending legal meetings to get their money back from a company that doesn't have a website or email.

Nothning. I fell for the recomendadtion they have on WooCommerce website as trusted hosting. I think they have a good paying marketing and that's about it. Been their client for 3 years.

The only "Malware Free" hosting that automatically updates files with malware, and where customers have to do the job of technical support, as they are not allowed to touch the files. Their business model was to sell adons from other companies. But this year they switched to create the demand for adons by allowing malware and security issues to account who don't buy adons. Their technical support's offical policy is that they are now allowed to touch the files. They are really pushing for SiteLock products

Nothing different than other webhostings. Go Daddy's partner program

Absolutely nothing, their proprietary cpanel admin is ugly, slow and confusing. And that is their best feature.

They steal from you. I signed up for a $30 pm VPS, after a few months, they started charging me $60 pm without notice. When I contacted them, they said they upgraded their servers and felt the new price was still good. Yet the price they advertise on their site is still $30. They refused to refund, and basically told me to go jump. How can a company just start debiting double the amount out of your account? Bluehost do, absolute bald-faced theft. This is a gangster company that will outright rob you.

They solve nothing. All they do is cause headaches by literally stealing money straight out of their customers bank accounts.

I don't like anything about Bluehost. I was automatically renewed to a plan of 19$ a month instead of 2,5 which was what I paid for 1 year. The client service is the worst I've seen. The people you talk to to solve your problem are not interested in helping at all, and they have a bad attitude.

Everything. I wouldn't recommend it to anyone. I only got it because some influencer had a coupon to start paying 2,5 instead of 5 the monthly plan. I was stupid to assume it was a honest recommendation.

I needed to build a website so I got bluehost.

I joined Bluehost many years ago when I didn't know any better. Their hosting service did what was expected. It hosted my site. That's it. There is nothing remarkable or outstanding about this company.

Terrible customer service. Abysmal support. Long circular bot processes before speaking to a person, followed by long waits. Problems were sometimes resolved, sometimes not. Very often, some clauses in the contract required an "upgrade' to access the support needed (I learned later that other hosting services offer many of these upgrades as standard). Year-on-year, the prices increased, and the service got worse. Upon trying to leave and take my services elsewhere, I was offered a significant discount (that had clearly been available all along). Not cool. The process of leaving Bluehost was painful.

It hosted my site.

Nothing, they were the only provider at the time when I used Wordpress. My developer did not provide me a choice at the moment of deciding.So, unfortunately, I did not really choose them.

I cancelled them 2 years ago, for terrible service. Today they charged me $800 out of nowhere and will not respond to messages or provide a refund. When I reached chat, I asked them what I am being charged for and they said it was for hosting services. When I ask them if I have anything hosted with them, they say no. Shady business practices as always.

At the time, they were not necessarily solving any problem for me. They made it very difficult to transfer over my domain to Google. I would not use them again.