Unclaimed: Are are working at Chatter ?
Chatter Reviews & Product Details
Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
( 1 )
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Chatter with other popular tools in the same category.
Everything about chatter is quitr unique and has helped us stay connected at an organization level. It has been a seamless experience using chatter and team at salesforce is super supportive
There is nothing much to disĺike about the procduct, prpbably the costing can be made a bit more economical that is it.
Chatter helps us stay connected at an organizational level
I LOVE that it attaches to the specific account or item that chatter is on. That paper trail helps give context, etc.
There is not anything in particular that I dislike. Its purpose is not to be a chat room but to be a way to chat "on" a specific location in SF.
We are using this to collaborate on clients' needs, keep accountability for unfinished tasks, and notify team members of updates, new needs, etc., of the account.
It is a great tool to formally share information, updates and documents with in your organization and keep track of campaigns and leads with minimum hassle. Its is very similar to social media plaforms but with a formal UI and user experience.
Nothing to mention here as i have never had any issues whatsoever.
Managing BD communities and sharing the latest market intelligence with them.
It is as simple as using a social media platform for connecting with a wider audience or broadcast any important piece of information with in your organization.
I think user interface could be bit more peppy, I don;t have anything else to point out as i have actually worked on it for good amount of time with zero issues.
Seamlessly connecting with the BD community within the organization. Keeping track of the progress made on various business leads and campaigns run by Marketing teams
Chatter is absolutely essential in the way we collaborate around data in salesforce. It has so many features that make life a lot easier when having a "conversation" about a particular record in salesforce.
With the constant addition of new features and the complexity of how those features are implemented, it may become a change management nightmare when communicating what some of these features can do for our users. Because this product is so feature rich, you really need a team dedicated to extracting all the benefits from chatter
Some problems we are trying to solve with chatter is encouraging record level conversations and collaboration to action on all the data we have. The benefits that we have seen so far is that with increased usage of chatter, our users like it more and more compared to chatting off-line about a particular record or over email. In these cases, specific conversations about records are on the records themselves in salesforce and for historic and continuity purposes this is what we want.
Easy to collaborate with colleagues and easy integration with CRM
Other collaboration tools might be more effective for entire company support
No real problems solved with Chatter.
Chatter has a variety of features that are very helpful as it relates to Project Management and Resourcing. The ability to keep a historic feed related directly to a given activity allows you to review how and why you made decisions in the past. The @ mention feature from outlook email that allows recipients to respond without opening the Salesforce/Kimble application directly greatly cuts down on response time. Finally, the ability to search all chatter at the organizational level is outstanding!
Some the features cut both ways- they are helpful in certain circumstances but irksome in others. One specifically is continuing to notify individuals mentioned in the feed when the conversation may have moved past the need to include them. This feature can be turned off but many users are not aware of that.
We are solving resourcing, project planning, requirements gathering and hard/soft booking.
The best part about chatter is it is just a configuration change and it can be enabled for all the objects for the users to collaborate and talk regarding the specific records and share information.
The one thing I dislike if we are related to the record in salesforce and if there are any comments on that record, only when the user is tagged and posted then only we get an email but if there is a way if we can get emails irrespective of the tagged comments would be great.
I use salesforce chatter on my day to day basis, for many custom and standard objects like accounts etc. Users use this collaboration for the users to talk about that particular record and share docs and information within the organization.
I love how simple it is to use. It's very intuitive and helps with collaboration.
There's not really anything I dislike, but am always welcome to more features.
Being able to communicate with each other is a lot easier.
It's very helpful for chatting purposes. It's best suited for business customer interaction and issue solving. Easy to use. Very handy tool to make communication easier.
Latest features need to add . Although it's easy to communicate, need to add additional features like how slack is supporting. Calling features need to improve.
Best suited for business customer interaction and issue solving. Easy to use. Very handy tool to make communication easier. Nice easy toool. Yes business increased with easy customer interaction.