Chatter Reviews & Product Details

Easy to use and easy to train new users on. The ability to email to chatter is helpful for field-based sales people

No text-to-chatter functionality The system structure is time-based as opposed to file structure based, so it is difficult to use it for a repository for content on topics that are actively in use

Communication with a large, field-based sales team

I like that you can join different groups and like other people's posts.

I don't like that it is very difficult to attach files to a post. There needs to be more file type options to attach to posts. Also, it is very tedious to attach multiple items.

I am part of a business leader group that is across multiple sites. We share our progress and discussions on Chatter to be on the same page and learn from each other.

If your mail tool is SFDC, is a good tool because you write on the records.

if you use many other tools for communication, like outlook, skype, MS meetings, etc, having also Chatter makes difficult to keep track of all your communications.

Is easy and quick to send a message when you are in a record, it avoids to copy and paste the link and send it to another person by email. It saves time.

I like the ability to have management directly reply to you as well as see the exact time they answered your post as well.

Chatter has a bit of a lag for something that's supposed to be used as an instant messenger. It takes a bit to refresh the group to see new posts.

Chatter is the best way for my team to communicate with each other virtually throughout the day. Questions are open for viewing to any team member but also gives management the opportunity to reply individually to each question.

Chatter was an integrated chat tool within a sales funnel platform that we used at a regional telecom company. All the account executives (lol) at the company were required to use the sales funnel platform to generate leads, manage customers, and generally harass the public about fiber offerings in the area. Since we were required to use the sales platform, we also were told to utilize the chat function within said platform. It was useful for internal communications, tracking convos, and reference to said convos.

I disliked the way chatter was used in the instance which i was a user. Otherwise, the platform and chat function were useful and user friendly.

none. I no longer work for the local telecommunications company which i previously used Chatter at. I am sure the company is still using it to spy on their account executives with.

It is nice to communicate with other experienced professionals and get help with Salesforce.

People do not respond very quickly and Salesforce doesn't help you much if you have concerns.

It is one place you can look for help on a Salesforce thing if you absolutely have no other choice.

I used it for my work experience and it worked perfectly until they did updates.

They aren’t as helpful as they used to be. They could use new service for their customers.

It helped me connect with my work colleagues when I’m not present in the work place

I can see the notice immediately and respond directly

I would like a pop up on my screen instead of an email.

Internal tasks complete. No real benefit beyond awareness

People from various departments and teams can post and reply within certain Chatter groups within SFDC. Make it easier than sending mass e-mails

Not as well adopted as other internal communication tools. Need more users to become effective

Collaborating with other teams/departments

It was a good messaging tool but after using Skype it doesn’t compare

Not as user friendly as Skype. It may have been how the company Integrated it.

Better way to talk to employees with getting phone numbers

The fact that some sort of communication between users exist within Salesforce

It's not the best, can get very cluttered when there are a lot of messages

Not a whole lot, as I don't use it often

Chatter helps me keep in touch with colleagues and friends on the daily :)

I don't like how the servers occasionally crash or slow down :(

It's made keeping in touch easier, I don't have to use social media to talk to people I need to talk to

Can be accessed both using a browser and a mobile app

It's too slow! It needs to improve its loading

I use Chatter to check notifications regarding the insurance policies I manage

I find chatter to be a distracting and hard to use collaboration tool

Chatter seems like an inefficient means of communication

No value realized

That I can immediately notify a co-worker of a case that I have been working on.

That I get a notification via email each time and that I still have to "@" the person instead of them getting notified when a new message is sent.

We are trying to use Salesforce as our main platform so this will eliminate multiple other systems.

Quick and easy way to get messages out to your followers.

Effectiveness of communication depends on other users activity on chatter.

I have not use chatter for problem-solving.

I like that I can easily share updates and quick notes about the account. I feel that these are more easily read than the actual notes on the account and more often looked at.

I haven't found anything dislikeable. Its serves its purpose pretty well.

I currently do not have any problems with chatter. There aren't any newly realized benefits other than quickly sharing notes and tagging colleagues in them.

I like that you can use the app and keep up to date on work projects and communications. They also have an app you can download and keep up to date on the go. It works out well since i travel a lot for work

I love it! I can’t think of anything I would change about it. It really helps stay connected with work prjects

We can tag coworkers and make it a quick way of keeping up to date. No need to email back and forth with everyone.

I liked the ability to tag supervisors, teams, and coworkers.

That we were notified when tagged or when a new chatter was created.

We used it for keeping each other informed about new policies and giving shout outs for a job well done.

I do like the email notifications it auto-generates when someone leaves a message for you on chatter.

If you don't @mention someone specifically, sometimes they will miss the notification, or it takes hours for them to be notified.

Internal communication is key when collaborating on projects, so its nice to be able to chatter within the Project or Opportunity in the Salesforce CRM.