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CometChat Reviews: 4.8/5 — Highly Rated
CometChat helps you quickly add in-app messaging and voice & video calling to mobile apps and websites. Our SDKs, UI Kits, & widgets help developers of any skill set launch secure, feature-rich chat.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
CometChat’s Basic plan costs $239 a month for 1,000 monthly active users and $299 for 10,000. Ten times the users for $60 more — so the first thousand cost $239 per thousand and the next nine thousand cost about $6.67 per thousand. If you are anywhere near the entry tier, the sensible move is to buy the 10,000-user step and stop thinking about it. Above 10,000 the curve flattens almost completely: $27.96 per thousand at 25k, $26.98 at 50k.
- What it is: Chat, voice and video SDKs for embedding messaging in apps and websites — filed under live chat.
- Best for: Developers at 10,000 MAU or above, where the per-user rate becomes sane.
- Pricing: Basic $239–$1,349, Advanced $359–$1,649 a month billed annually. Verified July 2026.
- The honest catch: Overage is $0.10 per MAU — roughly 3.5× the included rate.
What Is CometChat?
CometChat provides SDKs, UI kits and widgets for adding in-app messaging, voice and video calling to mobile apps and websites, with push notifications, moderation, a global edge network and — on higher tiers — AI moderation, smart replies and summaries. It holds a 4.5-star average across 83 Findstack reviews.
Pricing is metered on monthly active users, selected by a slider running 1k, 10k, 25k, 50k, 100k, 500k, 1M and 10M+.
How CometChat Works
- MAU is the meter, chosen on a slider.
- Build is free for up to 100 users.
- Self-serve pricing stops at 50,000 MAU.
- Overage is $0.10 per MAU on Basic and Advanced.
- Enterprise removes overage entirely.
- Concurrency is 5% of MAU, 10% on Enterprise.
CometChat Pricing
Captured from CometChat’s pricing page in July 2026 in US dollars, stepping the MAU slider through every position.
| MAU | Basic | Advanced | Enterprise | Basic per 1,000 MAU |
|---|---|---|---|---|
| 1,000 | $239 | $359 | from 10k MAU | $239.00 |
| 10,000 | $299 | $399 | $999 | $29.90 |
| 25,000 | $699 | $949 | Contact us | $27.96 |
| 50,000 | $1,349 | $1,649 | Contact us | $26.98 |
| 100,000+ | Contact us | Contact us | Contact us | — |
| Build | Basic | Advanced | Enterprise | |
|---|---|---|---|---|
| Included users | 100 | As per tier | As per tier | As per tier |
| MAU overage | — | $0.10/MAU | $0.10/MAU | No overage |
| Concurrent connections | 25 | 5% of MAU | 5% of MAU | 10% of MAU |
What actually decides your cost:
- The entry tier is priced eight times worse per user than the one above it. Basic at 1,000 MAU is $239 per thousand users; at 10,000 MAU it is $29.90. The step between them costs $60 a month for nine thousand additional users — about $6.67 per thousand. Unless you are certain you will stay under a thousand active users, the 10,000 tier is the rational purchase, and it is barely more expensive.
- Above 10,000 the volume discount essentially stops. $29.90, $27.96 and $26.98 per thousand at 10k, 25k and 50k — a 10% improvement across a fivefold increase in scale. So the meaningful economic decision is only whether you are on the 1k tier or not; beyond that, you are paying a near-flat rate per user.
- Overage costs about 3.5× your included rate. Basic and Advanced both charge $0.10 per MAU beyond the tier. At 10,000 MAU your included users work out at $0.0299 each, so extras cost 3.3 times more; at 50,000 the included rate is $0.027 and overage is 3.7 times that. The exception is the 1k tier, where included users cost $0.239 each — there, overage is actually 58% cheaper than what you have already bought.
- “Zero overages” is Enterprise’s headline feature, which tells you something. The Enterprise card leads with it, alongside 10% concurrency and OpenAI-powered moderation. Listing the absence of a charge as a selling point is a fair signal of how much the charge matters on the tiers below.
- Self-serve pricing ends at 50,000 MAU. Move the slider to 100k and all three plans read “Contact us” — Basic and Advanced included. So of eight positions on the slider, only four produce a price, and Enterprise is quoted at every point except 10k ($999).
- The free tier is genuinely complete. Build gives all features for up to 100 users with no credit card required — enough to integrate and test properly rather than evaluate a cut-down version. Concurrency is capped at 25 connections.
- Concurrency scales with MAU rather than being sold separately. Basic and Advanced include concurrent connections equal to 5% of your MAU — 500 at 10,000 users — and Enterprise doubles that to 10%. For a chat product that is the constraint most likely to bite unexpectedly, so it is worth modelling against your peak.
Who Should Use CometChat
- Developers at 10,000 MAU or more. The clearest case — $29.90 per thousand and falling slowly.
- Teams needing voice and video too. Calling is part of the platform, not an add-on.
- Anyone testing an integration. Build is free for 100 users with all features.
- Products needing AI moderation. Rule-based on Advanced, OpenAI-powered on Enterprise.
It fits poorly for apps hovering around 1,000 active users, where the per-user rate is eight times worse; for anyone above 50,000 MAU wanting published pricing; and for products with spiky concurrency, given the 5% ceiling.
Honest Pros and Cons
Strengths
- A free tier with all features for 100 users, no card.
- The 10,000-user step costs only $60 more than 1,000.
- Voice and video alongside messaging.
- Concurrency scales automatically with MAU.
- Enterprise eliminates overage entirely.
- HIPAA and BAA available on Advanced.
Limitations
- $239 per thousand users at the entry tier.
- Overage is 3.5× the included rate from 10k up.
- Self-serve pricing stops at 50,000 MAU.
- The volume curve flattens above 10,000.
- Concurrency capped at 5% of MAU below Enterprise.
- The billing toggle did not switch for us, so monthly rates are unverified.
CometChat Alternatives and How It Compares
- Sendbird is the closest direct competitor on chat SDKs and pricing structure.
- Stream (GetStream) offers chat and activity feeds with similar MAU-based pricing.
- Twilio Conversations approaches from the communications-API side.
- PubNub sells the realtime infrastructure layer rather than a chat product.
For a broader survey, browse our live chat software directory.
The Verdict
CometChat does a genuinely useful thing: it turns in-app messaging, voice and video — normally months of work — into an SDK integration, with UI kits, moderation, push notifications and an edge network included. Its Build tier is free for 100 users with all features and no credit card, which is the right way to let developers evaluate a platform they will have to live inside.
The pricing has one decision in it and everything else is noise. Basic costs $239 a month for 1,000 monthly active users and $299 for 10,000 — ten times the capacity for $60 more. That makes the entry tier $239 per thousand users against $29.90 at the next step, and means almost nobody should buy at 1,000 MAU. Beyond that, the curve flattens sharply: $27.96 per thousand at 25,000 and $26.98 at 50,000, a 10% improvement for five times the scale. So the practical advice is to buy the 10,000-user tier early and expect near-linear costs thereafter.
Two things to model before committing. Overage is $0.10 per MAU on Basic and Advanced — against an included rate of roughly $0.027 to $0.030 at the higher tiers, that is about 3.5 times what you already pay per user, and it is why Enterprise leads its feature list with “Zero overages”. And concurrency is capped at 5% of your MAU below Enterprise: 500 simultaneous connections at 10,000 users, which for a chat product may bind sooner than the user count does. Finally, note where the published pricing ends — move the slider past 50,000 MAU and Basic, Advanced and Enterprise all read “Contact us”, so only half the slider produces a number you can plan against.
FAQ
How much does CometChat cost?
In US dollars captured July 2026, billed annually: Basic is $239 a month for 1,000 monthly active users, $299 for 10,000, $699 for 25,000 and $1,349 for 50,000. Advanced runs $359, $399, $949 and $1,649 at the same tiers. Enterprise is $999 at 10,000 MAU and quoted elsewhere. The Build plan is free for up to 100 users.
Which CometChat tier gives the best value?
The 10,000-MAU step, decisively. Basic at 1,000 users costs $239 per thousand; at 10,000 users it costs $29.90 per thousand — ten times the capacity for $60 more a month. Above that the improvement is marginal: $27.96 per thousand at 25,000 and $26.98 at 50,000, so a 10% gain for five times the scale.
What does CometChat charge for exceeding your user limit?
$0.10 per monthly active user on both Basic and Advanced; Enterprise has no overage. At 10,000 MAU your included users work out at about $0.03 each, so overage costs roughly 3.3 times the included rate, rising to 3.7 times at 50,000 MAU. At the 1,000-user tier the relationship inverts — included users cost $0.239 each, so overage is cheaper.
Does CometChat have a free plan?
Yes. The Build plan is free, requires no credit card, and includes all features for up to 100 users with 25 concurrent connections. CometChat describes it as being for testing and integrating, and because nothing is feature-gated it is a genuine evaluation of the full product rather than a limited preview.
How many concurrent connections does CometChat include?
25 on the free Build plan, and 5% of your monthly active users on Basic and Advanced — so 500 concurrent connections at 10,000 MAU. Enterprise doubles that to 10% of MAU. Since concurrency rather than total users is often the binding constraint on a chat product, it is worth checking against your expected peak.
Compare CometChat with other popular tools in the same category.
SDK is the best for the various development environment. (E.g. iOS , android , website JS)
The API capacity and calling response speed.
Instant Messagjng / User-friendly customizable UI component .
Comet chat is always adding more tools that we can easily implement in our app. The backend is sleek and really easy to navigate. I especially love how easy it is to access our analytics and how quickly the customer service team has been able to give me legitimately helpful responses.
The only issues we've had with Comet Chat are some issues with our account status appearing differently on their end. This was resolved fairly quickly without much effort on our end. That's over 2 years with Comet Chat.
We needed a chat solution for our app that allows us to implement the safeguards necessary to create something safe for younger users. Comet Chat and the wide range of features we can easily implement into our app made that possible.
Comet has great chat sdks for different platforms. In addition it also has a good apis
They at times afd new plans/ models that are expensive. The older plan are not offered these features.
It is helping us extend a reliable chat withinour product
The documentation, the available examples, and the great variety of integration with different programming languages, and the sub-integration with different frameworks guide you on the way to integrate chat and video conferencing in your application.
They need to delve into the methodologies of each framework since even if they propose a pre-made visual interface, it does not comply with the flow of the framework (Ionic-Angular-Capacitor App). It takes a long time to achieve a perfect adaptation.
I managed to develop an application in Ionic-Capacitor-Angular with chat and video conferencing thanks to CometChat.
Really easy to use despite the overflowing number of features
Would have been great if the support hours would help US time zones too.
You would think with high end functionalities, product would become more complicated. Cometchat defies this completely. With great features like role based access, credit deduction integrated in the product itself, cometchat is smooth as wind. Developer or not, you are bound to have a great experience with cometchat.
Constant product updates bringing in great features
Sometimes it can be a challenge to get issues resolved but now we have our dedicated account manager, it's been quite pleasant for us
I use CometChat for one of my clients who had a lot of customization requests. The client is happy with the experience and has realised lot of cost savings by scaling with cometchat & expand our chat offerings.
Cometchat is very reliable and easy to get started. Reasonable pricings - probably the cheapest with the range of features
There are many great features in cometchat so there is not really much to dislike however I would be happier if we could get support in australian time.
Our entire communications is on Cometchat infrastructure and we’re glad to recommend the product to others.
Cometchat has been exceptionally reliable, we’ve never had any major problems with them. It’s a plug and play software (we have a wordpress website), very easy to setup and integrate.
There’s not been much to dislike, really
We had a customised solution with Cometchat which was delivered a little before the deadline and at par with what we had in mind.
Integration options. We are running cometchat on 4 projects and it readily integrated with all of them
Documentation was a little confusing at least for me. But they have fixed it now I think.
We have been working with cometchat for long now. We have seen them roll out many great features. I am quite happy with the product :)
Simplified documentation and easy integrations
So far, I've been happy with the experience
Setting up complicated features like role based access, collaboration tools (which no other chat software is offering) is ridiculously easy. As these features are a part of the software integration, you dont really have to do much in setting it up for your users
I love the flexibility of Cometchat features.
No concerns at the moment, everything has been A1
I have tried a lot of chat integrations before but most were restricted to text chat and I needed video chat too. Others which did provide were charging per minute which I personally never vouch for.
Love the SDKs. It was up and running for me in less than 30 minutes
Support hours are in Indian time zone could be improved
I have integrated CometChat on my marketplace website. Adding real time chat has definitely increased the number of transactions on my website. Look forward to working with CometChat in the long run
Features, Easy Integration, Customizable SDK and Value for money
We love the product and would recommend it to anyone looking for a complete and affordable chat solution.
The product is super easy to work with, we integrated the sdk in one of our products and it was extremely customizable the features are just amazing and the prices are extremely affordable.
Amazing Features, Exceptional Support team
I dislike nothing at the very least. Really functional
Our product is rather new and we required some assistance and the CometChat team provided us with that. We were constantly in touch with them before and after buying the product and both the sales and support team helped us achieve our goals with CometChat and the fact that CometChat has a plethora of features is a big win. CometChat is our go to Chat Solution.
Easy Integration and best in class features
We love the product and would definitely recommend it.
Let me start by saying that CometChat has the best in class features for any ChatSolution out there. The product is super easy to install and works right out of the box, the feature list is huge and range from communication, collaboration, administration and all the way to monetization.
CometChat is super easy to install it took us 5 minutes to get CometChat up and running. The inbuilt features are plain amazing, it saved us precious development hours and monetization on our website was a breeze A powerhouse of a product, recommended by us to anyone looking for a Chat solution.
No issues whatsoever. Simply brilliant..
In-built Moderation and Monetization features
Cometchat's service is indeed simply amazing.
Amazing Service, CometChat has been amazing to our service. No complaints
We own an offbeat fitness studio and have regular tourists who attend just a couple of classes and return to their own countries, Many of them wanted us to provide classes over video platforms but we decided to create our own app with larger amount of content . We chose CometChat as our Chat platform, we got the SDK and built it directly into our existing app with minimal effort. It has been a major component of our platform since then, We provide personalized lessons with their Voice&Video Chat feature and also provide classes to groups with their Voice&Video Conference and Broadcasts feature. The inbuilt Monetization features have been major help to. We have grown from a local fitness center to an online fitness platform and we thank CometChat for being a huge part of it. We love the sales and support teams they are the best.
Cometchat performs its job extremely well.
It has been really pleasant experience with them
We use CometChat as a communication tool on our Gaming Community Website, It has amazing features and gives us control over the platform. We love CometChat and would recommend it to anyone looking for a solution.
Cometchat is very reliable and feature rich
An amazing service thus far, no complaints.
We use CometChat on our wordpress website, It was really easy to install and is feature rich fitting our needs perfectly. If you are looking for a chat solution CometChat is it.
Exceptional collaboration Features and top notch service
It has been quite an experience with cometchat thus far
We have an app where we teach students at remote places and the collaboration tools help us do that perfectly. Thye virtual whiteboard help us provide us a really detailed experience to the students and helps them learn faster. CometChat has helped us grow, its really an amazing product.
Great Product and an amazing support team.
Support hours in North America seems to be out of sync
We use CometChat on our consultation website to connect our clients to our financial advisors and CometChat works like a charm. We love the control and customization options we get with CometChat. We would recommend it to anyone looking for a chat solution.
I love the Inbuilt monetization feature.
Sometimes the support hours see to cause hitches between clients and staff
We have this amazing dating app where users can connect with each other, CometChat is amazing and has helped us grow and their monetization features has helped us streamline our revenue model. CometChat has been amazing to us and we love it.
Awesome service and great affiliate program.
We have had no issues whatsoever till date.
We love CometChat and being developers we constantly need to suggest products to our clients that are reliable and stay up to our standards, CometChat has been amazing and our clients love it too, It's reliable and the support team is great too. The affiliate program is another great addition that allows us to earn while referring a software we genuinely love.
Excellent Product with Amazing Support and Sales Team
Our journey with CometChat has been rather positive, the support team has been helpful whenever we need them. Hope this review has been helpful.
Let me start by saying that I bought CometChat to bring new features to our current product. We planned to add a platform where our users could connect with each other,.We made the purchase and got the activation details and a welcome email on the same day. We got the integration and installation assistance from their support team, It took them barely any time to get it setup and we had CometChat running on our website the very next day. We were planning to introduce a subscription system on our website, it was rather helpful that CometChat had features which could help us with this.
Cometchat has a Perfect Chat Integration.
Our journey this far has been really positive.
We have an online education platform where we offer offbeat courses that one can learn online. CometChat is the perfect solution for this, We can create groups and manage lessons with Broadcasts and Video & Voice Calling feature. The monetization and Administrative features give us more control on our product and revenue.
Customization, Administration options and Easy to Build SDK
Positive Experience till date no issues.
We own a design agency and wanted a product for internal communication within the company. CometChat was exactly what we were looking for, It's has all the features we need and the easy the SDK was easy to build with and extremely customizable. We would recommend CometChat to anyone looking for a Chat Solution.
I like the fact that Cometchat is so easy to Integrate
Support timings for North American clients
We are building a Laravel networking site and wanted a feature rich easy to integrate Chat Integration, CometChat was our choice. It has all the features we wanted and was easy to integrate. CometChat is the perfect Chat Integration and we would recommend it to all fellow developers.
Exceptional Product and Amazing service.
CometChat is an amazing product and our users love it.
We own a small business but the local customers love our products and we always want to keep them engaged. We created an app where customers could know more about upcoming events and our updated menus. We added CometChat to allow our growing user base to connect with us, discuss future events and give us their opinions and ideas for new food. CometChat has been amazing for our business, we have a thriving and growing community and we love the growth.
Constant Updates and Amazing Support all year round
CometChat has been amazing to us all through.
We purchased CometChat quite some time ago and we have stuck by it. The product has been helpful all this time. It has come a long way as a good communication tool and the support team has been very supportive towards us. The constant updates and new features have helped us stay up to date with more offerings to our customers regularly. We recently migrated our domain and the support team assisted us in configuring CometChat again.
Easy to Install and filled with features
It has been an amazing experience no complains
After searching for a good time we found CometChat. We required a web solution, mobile app. We went with not just the Web solution and Mobile app but also the Desktop messenger and it has been the best investment we have made towards our website.The Customer service has been great. They are fast to answer questions and very informative with their replies. CometChat has been working perfectly well on our website and has helped us grow rather quickly.