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CometChat Reviews: 4.8/5 — Highly Rated
CometChat helps you quickly add in-app messaging and voice & video calling to mobile apps and websites. Our SDKs, UI Kits, & widgets help developers of any skill set launch secure, feature-rich chat.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
CometChat’s Basic plan costs $239 a month for 1,000 monthly active users and $299 for 10,000. Ten times the users for $60 more — so the first thousand cost $239 per thousand and the next nine thousand cost about $6.67 per thousand. If you are anywhere near the entry tier, the sensible move is to buy the 10,000-user step and stop thinking about it. Above 10,000 the curve flattens almost completely: $27.96 per thousand at 25k, $26.98 at 50k.
- What it is: Chat, voice and video SDKs for embedding messaging in apps and websites — filed under live chat.
- Best for: Developers at 10,000 MAU or above, where the per-user rate becomes sane.
- Pricing: Basic $239–$1,349, Advanced $359–$1,649 a month billed annually. Verified July 2026.
- The honest catch: Overage is $0.10 per MAU — roughly 3.5× the included rate.
What Is CometChat?
CometChat provides SDKs, UI kits and widgets for adding in-app messaging, voice and video calling to mobile apps and websites, with push notifications, moderation, a global edge network and — on higher tiers — AI moderation, smart replies and summaries. It holds a 4.5-star average across 83 Findstack reviews.
Pricing is metered on monthly active users, selected by a slider running 1k, 10k, 25k, 50k, 100k, 500k, 1M and 10M+.
How CometChat Works
- MAU is the meter, chosen on a slider.
- Build is free for up to 100 users.
- Self-serve pricing stops at 50,000 MAU.
- Overage is $0.10 per MAU on Basic and Advanced.
- Enterprise removes overage entirely.
- Concurrency is 5% of MAU, 10% on Enterprise.
CometChat Pricing
Captured from CometChat’s pricing page in July 2026 in US dollars, stepping the MAU slider through every position.
| MAU | Basic | Advanced | Enterprise | Basic per 1,000 MAU |
|---|---|---|---|---|
| 1,000 | $239 | $359 | from 10k MAU | $239.00 |
| 10,000 | $299 | $399 | $999 | $29.90 |
| 25,000 | $699 | $949 | Contact us | $27.96 |
| 50,000 | $1,349 | $1,649 | Contact us | $26.98 |
| 100,000+ | Contact us | Contact us | Contact us | — |
| Build | Basic | Advanced | Enterprise | |
|---|---|---|---|---|
| Included users | 100 | As per tier | As per tier | As per tier |
| MAU overage | — | $0.10/MAU | $0.10/MAU | No overage |
| Concurrent connections | 25 | 5% of MAU | 5% of MAU | 10% of MAU |
What actually decides your cost:
- The entry tier is priced eight times worse per user than the one above it. Basic at 1,000 MAU is $239 per thousand users; at 10,000 MAU it is $29.90. The step between them costs $60 a month for nine thousand additional users — about $6.67 per thousand. Unless you are certain you will stay under a thousand active users, the 10,000 tier is the rational purchase, and it is barely more expensive.
- Above 10,000 the volume discount essentially stops. $29.90, $27.96 and $26.98 per thousand at 10k, 25k and 50k — a 10% improvement across a fivefold increase in scale. So the meaningful economic decision is only whether you are on the 1k tier or not; beyond that, you are paying a near-flat rate per user.
- Overage costs about 3.5× your included rate. Basic and Advanced both charge $0.10 per MAU beyond the tier. At 10,000 MAU your included users work out at $0.0299 each, so extras cost 3.3 times more; at 50,000 the included rate is $0.027 and overage is 3.7 times that. The exception is the 1k tier, where included users cost $0.239 each — there, overage is actually 58% cheaper than what you have already bought.
- “Zero overages” is Enterprise’s headline feature, which tells you something. The Enterprise card leads with it, alongside 10% concurrency and OpenAI-powered moderation. Listing the absence of a charge as a selling point is a fair signal of how much the charge matters on the tiers below.
- Self-serve pricing ends at 50,000 MAU. Move the slider to 100k and all three plans read “Contact us” — Basic and Advanced included. So of eight positions on the slider, only four produce a price, and Enterprise is quoted at every point except 10k ($999).
- The free tier is genuinely complete. Build gives all features for up to 100 users with no credit card required — enough to integrate and test properly rather than evaluate a cut-down version. Concurrency is capped at 25 connections.
- Concurrency scales with MAU rather than being sold separately. Basic and Advanced include concurrent connections equal to 5% of your MAU — 500 at 10,000 users — and Enterprise doubles that to 10%. For a chat product that is the constraint most likely to bite unexpectedly, so it is worth modelling against your peak.
Who Should Use CometChat
- Developers at 10,000 MAU or more. The clearest case — $29.90 per thousand and falling slowly.
- Teams needing voice and video too. Calling is part of the platform, not an add-on.
- Anyone testing an integration. Build is free for 100 users with all features.
- Products needing AI moderation. Rule-based on Advanced, OpenAI-powered on Enterprise.
It fits poorly for apps hovering around 1,000 active users, where the per-user rate is eight times worse; for anyone above 50,000 MAU wanting published pricing; and for products with spiky concurrency, given the 5% ceiling.
Honest Pros and Cons
Strengths
- A free tier with all features for 100 users, no card.
- The 10,000-user step costs only $60 more than 1,000.
- Voice and video alongside messaging.
- Concurrency scales automatically with MAU.
- Enterprise eliminates overage entirely.
- HIPAA and BAA available on Advanced.
Limitations
- $239 per thousand users at the entry tier.
- Overage is 3.5× the included rate from 10k up.
- Self-serve pricing stops at 50,000 MAU.
- The volume curve flattens above 10,000.
- Concurrency capped at 5% of MAU below Enterprise.
- The billing toggle did not switch for us, so monthly rates are unverified.
CometChat Alternatives and How It Compares
- Sendbird is the closest direct competitor on chat SDKs and pricing structure.
- Stream (GetStream) offers chat and activity feeds with similar MAU-based pricing.
- Twilio Conversations approaches from the communications-API side.
- PubNub sells the realtime infrastructure layer rather than a chat product.
For a broader survey, browse our live chat software directory.
The Verdict
CometChat does a genuinely useful thing: it turns in-app messaging, voice and video — normally months of work — into an SDK integration, with UI kits, moderation, push notifications and an edge network included. Its Build tier is free for 100 users with all features and no credit card, which is the right way to let developers evaluate a platform they will have to live inside.
The pricing has one decision in it and everything else is noise. Basic costs $239 a month for 1,000 monthly active users and $299 for 10,000 — ten times the capacity for $60 more. That makes the entry tier $239 per thousand users against $29.90 at the next step, and means almost nobody should buy at 1,000 MAU. Beyond that, the curve flattens sharply: $27.96 per thousand at 25,000 and $26.98 at 50,000, a 10% improvement for five times the scale. So the practical advice is to buy the 10,000-user tier early and expect near-linear costs thereafter.
Two things to model before committing. Overage is $0.10 per MAU on Basic and Advanced — against an included rate of roughly $0.027 to $0.030 at the higher tiers, that is about 3.5 times what you already pay per user, and it is why Enterprise leads its feature list with “Zero overages”. And concurrency is capped at 5% of your MAU below Enterprise: 500 simultaneous connections at 10,000 users, which for a chat product may bind sooner than the user count does. Finally, note where the published pricing ends — move the slider past 50,000 MAU and Basic, Advanced and Enterprise all read “Contact us”, so only half the slider produces a number you can plan against.
FAQ
How much does CometChat cost?
In US dollars captured July 2026, billed annually: Basic is $239 a month for 1,000 monthly active users, $299 for 10,000, $699 for 25,000 and $1,349 for 50,000. Advanced runs $359, $399, $949 and $1,649 at the same tiers. Enterprise is $999 at 10,000 MAU and quoted elsewhere. The Build plan is free for up to 100 users.
Which CometChat tier gives the best value?
The 10,000-MAU step, decisively. Basic at 1,000 users costs $239 per thousand; at 10,000 users it costs $29.90 per thousand — ten times the capacity for $60 more a month. Above that the improvement is marginal: $27.96 per thousand at 25,000 and $26.98 at 50,000, so a 10% gain for five times the scale.
What does CometChat charge for exceeding your user limit?
$0.10 per monthly active user on both Basic and Advanced; Enterprise has no overage. At 10,000 MAU your included users work out at about $0.03 each, so overage costs roughly 3.3 times the included rate, rising to 3.7 times at 50,000 MAU. At the 1,000-user tier the relationship inverts — included users cost $0.239 each, so overage is cheaper.
Does CometChat have a free plan?
Yes. The Build plan is free, requires no credit card, and includes all features for up to 100 users with 25 concurrent connections. CometChat describes it as being for testing and integrating, and because nothing is feature-gated it is a genuine evaluation of the full product rather than a limited preview.
How many concurrent connections does CometChat include?
25 on the free Build plan, and 5% of your monthly active users on Basic and Advanced — so 500 concurrent connections at 10,000 MAU. Enterprise doubles that to 10% of MAU. Since concurrency rather than total users is often the binding constraint on a chat product, it is worth checking against your expected peak.
Compare CometChat with other popular tools in the same category.
The Groups and Monetization features do it for me
The Support timings, affect my need for assistance most times
We own a Financial Consultation website, we offer people financial and investment advice over our website. We got CometChat to create a secure platform where consultants can connect with our clients, It works perfectly and our clients like it too. The Administration and Monetization features offer us better control over CometChat and our revenue. We would recommend CometChat to anyone looking for a Chat solution.
Cometchat is filled with so many features
The sales and Support team have been amazing to us no complains.
CometChat is filled with features and we love it. It was easy to install, the sales team helped us find the perfect solution for our requirements and the support team has helped us install CometChat. Whenever we face an issue we just email the support team and they help us out with the issue. We would recommend CometChat to anyone looking for a Chat Solution.
Easiest Way to Connect users on our website
It has been a really good experience for us.
We own a Website where we connect veterans all around the country. The platform helps them communicate and plan meetups and events. We chose CometChat because of its features and customization options, It fits perfectly with our websites theme and is easy to control and manage. We recommend CometChat for anyone looking for a Chat Solution.
Cometchat is loaded with numerous features
All has been perfect till date, no worries.
We develop Networking Websites and Apps, and Chat Integrations being an integral part of these websites, we wanted a solution that was easy to build with and that's when we found CometChat. Since then it has been our choice,The SDK is amazing and it's easy to built with. Our clients love it and so do we. We would recommend CometChat to every developer out there.
I love the Features, Customization Options
Really long Support hours for North America.
We were looking for a product that could work both with our website and my app, After going through multiple softwares that just didn't fit our requirements we found CometChat. The Web and SDK solution integrated with both our website and our app. The Web integration was easy and we had CometChats plugin downloaded and installed in no time. The SDK was was easy to work with and gave us freedom to build with access to UI Source Code. We had CometChat on both the platform up and running in a week, which is rather short time specially because we had to build with the SDK.
This is an all in one Chat Solution for every platform
CometChat has been amazing to our business and our users love it.
We own a state of the art dating agency and when we decided to take our services online, we wanted the best solutions available and after looking at some options we chose CometChat as our preferred option, mainly because of their plethora of features and their dynamic web and mobile solutions. The SDK was easy to build with the Web solution was also easy to integrate and both were customizable and fit perfectly into our existing product. We love CometChat and it has helped our business grow.
I'm really impressed with the Constant Updates
We have had a rather pleasant experience with them.
We own a business with multiple outlets throughout the country and we recently got ourselves a proper App made. The main aim was to communicate and connect with managers of all our outlets and CometChat’s SDK has helped us do just that. Our development team used the SDK to add CometChat to our existing App and with some help from CometChat’s support team we got everything done in no time. Cometchat has really helped us solve our problems and our business grow. We recommend CometChat to anyone looking for the perfect Chat Solution.
Easy to Build with and amazing Affiliate Program
CometChat has been Amazing to us. We have faced no problems or issues till date.
We are a team of freelance website developers and build Social Media and Networking Websites, We always love tools that are easy to build with and can Integrate on multiple platforms. CometChat perfectly fits our requirements. We promote and use CometChat for its functionality and Easy to Build SDK. It has been an amazing product to use and their Affiliate program makes us love them even more. CometChat is the perfect Chat Solution and we promote it to any developer out there.
Very Features and Easy to build with SDK
Just the long hour of wait for a support email reply.
As a professional dating agency we need a professional chat script, that not just integrates with our existing website but also had all the features we wanted. We are glad to use and recommend CometChat, it has all the features to fit our needs and integrates with our current website with minimal efforts. Both we and our customers love CometChat and would recommend it to anyone who is looking for a professional chat solution.
Easy to Integrate and filled with features
Long reply times from the support team. Takes quite a while to get a reply.
We own a Socialengine website where people from our gym can connect and we wanted a Chat Integration which has all the features our community would need. CometChat was the perfect choice. It has helped all or members easily connect and our community grow. We love CometChat it has been a game changer for our business.
Collaboration and Monetization features.
The long reply time from the support team
We own a networking website where small business owners can connect with each other and adding CometChat has helped our website grow. We have also used CometChat’s Monetization features to create subscription plans for our users and that has helped us generate two times more revenue than before. CometChat has been amazing for our website and we would recommend it to everyone.
Customization and Administration features
The support team takes a bit of time to reply.
We own a marketplace website and wanted buyers and sellers to connect. We chose CometChat because of the options they have the features are perfect and the administration panel grants us control over every aspect of CometChat. We love CometChat and would recommend with to everyone looking for a similar solution.
Features, Integrations and Affiliate program
There has't been too much to dislike, Generally a Positive experience till date
We make Apps and Websites and are always looking for solutions that fit easily with our current building process. CometChat has over 90 Integrations, it takes minimal efforts from our side to Integrate CometChat into our Client's existing projects. It is easily to build with has all the features one could need and is overall the perfect Chat Integration for us. We love CometChat and the Affiliate program helps us learn and promote a solution we genuinely love all at the same time.
Easy Integrations and really user friendly features
Sometimes the support team takes a longer time to reply due to the time differences. It's a mere inconvenience
We own a website made on Laravel and wanted a Chat Solution that could be Integrated easily and that’s why we chose CometChat. It was super easy to integrate and took minimal effort and time from our end. It's packed with all the features we need. The support has been excellent too. We would definitely recommend CometChat.
Top notch Mobile SDK and so many useful features
For now, We really love CometChat in its totality
We are developers who build Networking websites and apps, Chat Integrations are an integral part of these websites and CometChat has been our choice,The SDK is amazing and it's easy to built with. Our clients love it and so do we. We would recommend CometChat to every developer out there.
I loved the collaboration Features the most
It has been a positive experience thus far
We own a gym and we like to make sure all our employees stay connected. We tried couple of options but we stuck to CometChat once we found it. CometChat has Collaboration tools which help us plan projects really easily. The Whiteboard feature has helped us plan and deliver events really successfully and all of this is secure. We love CometChat
it's filled with so many features, and allows for very easy administration.
The experience has been rather positive
We own a networking website where we connect startups to connect and collaborate, The aim is to have a single platform where they can connect. CometChat has been amazing it has allowed communication easy between our users and the Voice, Video Calling and Real Time translate features just fit perfectly into our global status. We love and recommend CometChat
Excellent Pre Sales and Amazing Features
CometChat has been amazing to our business and our users love it no complains from our side.
We own a small bakery and people love our products, We created a simple website for it 2 years ago and did uploaded our recipes, offers and new arrivals there. We had a huge audience that also wanted to interact with us and wanted us to take classes. We researched and finally found CometChat and decided to buy it. The Sales team helped us find the perfect plan for us and assisted us through the whole process. We use CometChat to create groups for different classes and then use their broadcast feature to conduct these classes. It has been amazing for us and our customers love us. The sales have grown and we get new customers always.
Features , Designs and Customization Options.
It's been an amazing experience for us. No complains whatsoever
We own a Health Consultation website where we connect people with our Inhouse Nutrition experts and CometChat has made it simple and fluid. We got the whitelabel app and it was customized to match our branding and the team also helped us get the app published. The monetization features have helped us monetize better and earn more revenue. We recommend CometChat to everyone looking for a Chat Solution. 2.
I love the Inbuilt Monetization Features above all other features.
There is a small delay in between Emails as they are based out of India. It's a mere inconvenience nothing major for us.
We initially bought CometChat to just add Chat to our website, Later with their inbuilt Monetization features we discovered that we could use CometChat to earn money from our website. We have adopted CometChat into our business model and it has helped us grow. Its a worth it product.
Impressive collaboration features and fluid UI
The company is based in a different timezone than ours and sometimes that can be a troublesome, the team still helps us as soon as they can.
CometChat works great for communication within our company. The collaboration tools are just great. CometChat has helped us keep all the communication on a single platform which efficient and secure, It's an amazing solution.
The Ease of integration had me the very first time
It has been an awesome experience for us
We are building a Social Networking website using Laravel and wanted a Chat platform that we could easily integrate into the website. CometChat was the solution. It integrated amazingly easily with our Website, took far less time and effort than we ever anticipated and has been an amazing Chat tool. We recommend CometChat to everyone looking for a Laravel Chat Solution.
The sheer Number of features one comes across here is alarming
They have been amazing. The support team has been assisting us whenever we need them.
We are an online community and wanted a chat platform where our users can interact. The aim was to make sure that they spend more time on out site and engage with other users. CometChat has helped us achieve this perfectly with a whole bunch of features, our users love CometChat and so do we.
Huge number of Features and Whitelabel App
Long wait on email replies from Support
We own a gym and wanted a Chat Application to consult our customers and create special groups and announcements. CometChat was our choice and we also opted for their Whitelabel App to add our branding to CometChat. It works perfectly and has helped us communicate with our customers easily and have all of them on the same platform.
Being able to talk to customers and members
Glitches, mobile support and app support
Customer relations
Constant updates and new features are always available.
We have had a rather pleasant experience with them.
We own a online gaming discussion platform where users connect and discuss games and strategies. CometChat has helped us connect our users and they love the product, we have private groups for different games where users can discuss the games and strategies. We love how they constantly update the product allowing us to offer something new to our users almost regularly. The product has helped our user base to grow immensely, the current users invite newer ones and they do the same helping us grow really well.
Private groups and Monetization options.
Longer Support hours due to time difference.
We own a financial consultation website and required a chat integration where we could create private password protected groups and allow advisors to connect with users. CometChat let us do exactly the same. We used the monetization features to charge users for every consultation session they took with our advisors. It's simple and effective and has helped us grow.
Easy Integrations and Customization options.
Nothing till date. Everything is still okay
We own a online travel website which is built on Sharepoint and we wanted a chat integration that could let us connect users within the website and allow them to share their experiences. We couldn't find a software that could easily Integrate with Sharepoint until we found CometChat. We contacted the sales team to tell them regarding our requirements after couple of emails with both the sales and support staff. The team assisted us throughout the whole process of installing CometChat on our website. We are pleased with the swift responses.
Plethora of features as compared to other competitors. They have a huge number of features and they Integrate with almost every platform available. We are a community website and the Software integrated easily with our website with no fuss. Our users love the product and all the features that it offers, everything from voice and Video to their Collaboration tools. The features keep our users on the website and help us increase user engagement.
The activation details took time to arrive although it was an issue from paypal. So I dont think CometChat can be blamed.
We have enabled user communication in our website and It has allowed us to increase user engagement and grow our online community. They also allow you to show Advertisements with in chat boxes and that has helped us generate extra revenue.
We are a consultation website and were looking for a Chat Integration that fits with our current website with minimal effort. CometChat did just that it was easy to Integrate and had all the features we needed. We charge people per session and wanted a chat system that could help us do this easily, CometChat has a RBAC feature which allowed us to create a tier of users who could get paid sessions with us. We used this to get regular customers to upgrade to higher tiers. The features are amazing and help us do exactly what we want.
We have a positive experience with no issues till date.
CometChat has become a really important part of our Business it helps us generate revenue. The features are really good they have helped us grow extensively.