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Constant Contact Reviews & Product Details
ConstantContact is an email marketing platform preferred by small to medium enterprises. The site makes it easy for businesses to customize emails and offers an extensive selection of features that can empower the growth of your business. The platform essentially serves as your one-stop shop for building email lists, creating your company logo, scheduling social media posts, and selling digital products. ConstantContact is also notable for having great deliverability rates and supporting invitation management, registrations, and tickets.
| Company | Endurance International Group |
|---|---|
| Year founded | 1995 |
| Company size | 1001-5000 employees |
| Headquarters | Burlington, Massachusetts, United States |
| Social Media |
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Constant Contact Pros and Cons
- Lets users create your company logo, schedule social media posts, and sell digital products
- Great deliverability rates
- Also supports invitation management, registrations, and tickets
- Service cancellation requires users to call customer support
- Limited automation options
Compare Constant Contact with other popular tools in the same category.
I just used Constant Contact for the first time at my job. WOW! Creating the newsletter was so easy and we were able to lay out everything exactly how we envisioned it. Both my boss and I appreciated the statistics following our email. Our open rate was great, and we did not have anyone unsubscribe.
I don't have anything negative to say. I need to familiarize myself with Constant Contact more before I know if there are any additional things or functions I would like to see.
Our small foundation wanted a simple and easy way to stay in contact with our donors. Sending an e-newsletter allows us to share stories and pictures of the impact their giving is making. We are using the email to highlight successes, and also adding in a light fundraising ask.
I love scheduling email blasts to different groups and tailoring messages! It helps me stay organized!
I have not found anything I do not like!
It has helped me to streamline my email sending for feedback surveys, and attendance surveys and allows me to tailor my initial email to different audiences
It's an effective, user-friendly and reliable marketing tool. I've used it in multiple capacities over a decade in various career fields.
The tiered plans are not as budget-friendly for smaller organizations looking to utilize the re-send functionality.
Constant Contact allows us to facilitate mass email updates and event registration. The analytics help to better curate future messaging and marketing processes.
Constant Contact has allowed me to create newsletters for my middle school team that are informative, sleek, easy to read, and loaded with pictures. I love using it too keep our families updated on important academic and school highlights and reminders.
The price is a bit high, and figuring out the layout that worked best was time intensive.
Formatting of a school newsletter.
The ease of sending an SMS or Email Blast, it is easy to design, test and send to the individual lists, it makes my job so easier than it was before. Thank you Constant Contact!
There is not one thing that I dislike about constant contact.
The ease of our email marketing program, it makes things so much easier, with a template builder and content elements makes it overall easier for marketing professionals.
We use CC for a slightly different purpose than most customers - We are an HR team of a large organization that wanted a platform to share pertinent updates to our team members in a fun and engaging way. Our HR Team is not a group of web design experts in the slightest, but CC is an easy-to-use platform, and we've created eye-catching communications that our staff enjoy reading.
Only able to resend newsletters to non-openers one time
Our employees need to receive pertinent information for the HR Team at our company. Constant Contact allows us to create engaging newsletters that increase readership.
All of my markering needs in one place! Lists, Emails, Social and now even AI. This is an invaluable tool to me
It is fairly expensive for the complete package
Simplifying my marketing needs. I can email and post from one campaign, saving me so much time. The AI even helps me write!
The simplicity is easily the best thing about using constant contact.
I cant use a pdf as an email that is more than one page long, and it also turns out to be very blurry when I try to import it into constant contact.
It helps me to send mass emails to a large number of agents.
The easy ability to send out an email quickly. Also the data you get on the emails sent is very valuable.
Nothing yet. Everything has been great compared to other services.
Sending out ~150-200 emails at a time. Also ability to use a list and customize the email so it is addressed by name to the recipient.
One of the best things about Constant Contact is its phone customer support. I always appreciate getting dedicated care when I need it. I once was with a competitor that I thought I was satisfied with. I was trying out Constant Contact just to do my due diligence and was won over by the phone customer service (which Mailchimp does not offer). As well as the user-friendliness and ease of the platform. Additionally, being an administrator that's always on the go, having an app that can power my campaign when I'm mobile is a breakthrough win! I have the power of CC in my pocket, on my tablet, and ofcourse on my laptop.
The platform is very user-friendly, and they make great attempts to get things perfect...the reality is nothing in life is perfect! There's occasional bugs, though they resolve them rather quickly. For example, I had an issue initially with the auto-save feature -- called in and an agent shared that they too had experienced it and would push it up for review. I've noticed the auto-save feature has been working quite well recently. I presume they fixed the bug.
Gone are the days of attempting to draft an esthetic ally pleasing email in Outlook. Boom-ba-da-bam! Constant Contact allows me to quickly and easily communicate my message and do so in style. My recipients are roaring over the new newsletter style and email communications that were made possible by Constant Contact's products.