Unclaimed: Are you working at Copper?
Copper Reviews: 4.5/5 — Highly Rated
Formerly known as ProsperWorks CRM, Copper CRM is a software that’s best known for its ability to seamlessly integrate with Google’s collection of cloud applications. To date, it’s recognized as the only sales automation solution that’s endorsed by Google, which makes the platform a top choice for many businesses whose work systems are already operating using tools in the Google ecosystem. Preferred by small to medium enterprises, Copper CRM also boasts streamlined features with a user-friendly interface.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Copper is the CRM for teams who never wanted to leave Gmail. It is built specifically around Google Workspace and carries Google’s “Recommended for Google Workspace” designation, which in practice means contacts, emails and calendar entries sync without you thinking about it and most of the day’s CRM work happens in a sidebar rather than another tab. That focus is the whole proposition, and it also draws the line on who should not buy it. The pricing has one wrinkle worth knowing: the advertised “up to 26% off” annual discount only applies to the most expensive plan.
- What it is: A CRM built around Google Workspace, formerly ProsperWorks.
- Best for: Small and mid-sized teams already living in Gmail, Calendar and Drive.
- Pricing: $23–$99 a seat a month billed annually ($29–$134 monthly). Verified August 2026.
- The honest catch: Contact limits, not features, are what force you up a tier.
What Is Copper?
Copper — which launched as ProsperWorks in 2014 and is now a 51–200 person company in San Francisco — is a relationship-focused CRM that treats Google Workspace as its home, rather than a general CRM with a Gmail plugin bolted on.
The positioning is notably not “sales machine”. Copper leads with client relationships over time — the industries it names first are agencies, consulting, financial advisors, production and creators, all businesses where the same client relationship runs for years. That is a different product from a high-velocity outbound CRM, and the feature set follows it.
Over 30,000 companies use it, and it integrates with roughly 49 tools including Gmail, DocuSign, ActiveCampaign, Chargebee, JustCall and Notion.
How Copper Works
- Lives inside Gmail via the Workspace sidebar — the primary interface for daily use.
- Automatic sync of contacts, email and calendar from Google.
- Contact enrichment fills in records rather than making you type them.
- Pipelines and project management for tracking deals and delivery.
- Task and workflow automation from Professional upward.
- Bulk email and reporting at Professional; custom reports at Business.
- Mobile apps for iPhone, iPad and Android.
Copper Pricing
| Plan | Annual | Monthly | Contact limit |
|---|---|---|---|
| Basic | $23/seat/mo | $29 | 2,500 |
| Professional | $59/seat/mo | $69 | 15,000 |
| Business | $99/seat/mo | $134 | Unlimited |
Prices are per seat per month in USD. Copper states that 63% of customers start on Professional, which is a useful signal — Basic’s 2,500-contact ceiling is low for any business with history, and most teams discover that quickly.
The annual discount is where the page is doing some work:
“Up to 26% off” is true only on Business. Professional — the plan most customers actually choose — saves 14.5%, the smallest discount of the three. That is not misleading in the strict sense, but it does mean the headline number is unavailable to the majority of buyers.
The more important pattern is that contact limits, not features, drive the upgrades. Going Basic → Professional multiplies your contact ceiling six-fold and adds workflow automation and bulk email; Professional → Business removes the ceiling entirely. If you are evaluating on feature checklists you will mis-size this; check your contact count first.
Who Should Use Copper
The decision is unusually clean. If your company runs on Google Workspace and your work is relationship-led rather than volume-led, Copper is a strong fit — agencies, consultancies, financial advisors, production companies. The Gmail-native experience removes the single biggest reason CRMs fail, which is that nobody updates them.
If you are on Microsoft 365, this is the wrong tool, and no tier changes that. The entire value proposition is the Google integration.
It is also a poor fit for high-velocity outbound sales teams who need sequencing, dialler-first workflows and heavy pipeline analytics. Copper is built for tending relationships, not for working a list of 3,000 cold leads.
Honest Pros and Cons
Strengths
- The Google integration is the real thing, not a plugin — it carries Google’s “Recommended for Google Workspace” designation.
- Adoption problem largely solved. Living in the Gmail sidebar means the CRM actually gets updated.
- Genuinely simple. Onboarding is fast and the interface does not require training days.
- Contact enrichment reduces manual data entry, which is where CRM hygiene usually dies.
- Good integration breadth at around 49 tools across billing, e-signature, marketing and comms.
- Free trial with no credit card, so evaluation costs nothing.
Limitations
- The headline annual discount is only on the top plan. Professional, which most people buy, saves the least.
- Basic’s 2,500-contact cap is restrictive for any business with history — expect to start on Professional.
- Google Workspace only in practice. On Microsoft 365 the core advantage disappears.
- Not built for outbound volume — sequencing and dialler-led workflows are not its strength.
- Business at $99 a seat is not cheap once you have a team of ten, and unlimited contacts is the main thing it buys.
Copper Alternatives and How It Compares
The natural comparison is HubSpot, which has a genuinely capable free tier and far deeper marketing tooling, but is a bigger system that lives in its own tab. Teams that want a CRM they visit choose HubSpot; teams that want a CRM they never have to visit choose Copper.
Pipedrive is the closer match on price and simplicity and is stronger on pipeline mechanics, but it does not have the Workspace relationship — the difference shows up daily if Gmail is where you work.
For relationship-led firms specifically, Attio is the modern challenger with more flexible data modelling, though it asks more configuration of you up front. Copper’s argument against all three is the same and it is a good one: the CRM that gets used is the one that is already open.
The Verdict
Copper is a focused product that is excellent for a specific setup and irrelevant outside it. Google Workspace plus relationship-led work is the sweet spot, and within it the Gmail-native experience solves the adoption problem that kills most CRM rollouts.
Size it by contacts, not by features — that is what actually moves you between tiers, and Basic’s 2,500 ceiling is why most teams land on Professional. Pay annually if you can, but do not plan around the advertised 26%: on Professional the real saving is 14.5%. And if you are on Microsoft 365, look elsewhere; there is no version of this that works well for you.
FAQ
How much does Copper cost?
Basic is $23 a seat per month billed annually ($29 monthly), Professional $59 ($69) and Business $99 ($134). Prices are in USD excluding tax. There is a free trial with no credit card required. Verified August 2026.
Is Copper’s “up to 26% off” annual discount real?
Yes, but only on Business, where $134 drops to $99. Basic saves 20.7% and Professional — the plan Copper says 63% of customers start on — saves 14.5%, the smallest of the three.
What is the difference between Copper’s plans?
Mostly contact limits. Basic caps you at 2,500 contacts, Professional at 15,000, and Business is unlimited. Professional adds workflow automation, bulk email and reporting; Business adds email series, custom reports and multi-currency.
Does Copper work with Microsoft 365 or Outlook?
Not meaningfully. Copper is built specifically around Google Workspace, and that integration is the entire reason to choose it. On Microsoft 365 you would be paying for the part you cannot use.
Is Copper good for outbound sales?
Not particularly. It is built for tending long-running client relationships — agencies, consultancies, advisors — rather than working high volumes of cold leads. If you need sequencing and dialler-first workflows, a sales-engagement-focused CRM will serve you better.
Compare Copper with other popular tools in the same category.
What I like the most is the feature where you can move a lead in the form of a Kanban board across the different stages of the sales pipeline that you can custom define and set up.
The way the leads are set up (the list) could be made more user friendly because there are many fields and it can get overwhelming to fill the entire mask out. Also editing the lead is sometimes confusing.
The main problem I am solving with Copper is the tracking of inbound leads and how they evolve through the sales pipeline until the contract is closed. The main benefit is to represent this graphically.
Gmail integration is awesome. Pipelines are easily organized and maintained. I love the daily dashboard. The task lists are great to keep even the most unorganized individuals organized.
The canned reports leave something to be desired and building our new reports feels somewhat limited.
Copper has helped me to easily organize and maintain my pipeline and quickly see all interactions with customers. I love the task lists and the ability to tie them into an existing person, lead or opportunity with due dates and priority.
It's integrations with other systems like Persist and how intuitive the platform is
It should connect with Sales Navigator natively
Registration of activities from the sales team
Easy pipeline creation and email management
Really nothing. Love it all. Great value.
Client and project management. Allows me to stay on top of all project details and timelines.
I love the ease of linking Copper with Gmail. I start my morning in Gmail and easily add prospects and opportunities directly from Gmail. I haven't tried any of the other platforms, but the learning curve for Copper was minimal. The Copper Community has answers for nearly every question I've come across!
The views are different depending on the platform you're on. I really like how it looks using it on an iPad, and I wish the display would be consistent on my PC and IOS devices.
When I began speaking professionally, I tried to keep track of clients using an Excel spreadsheet. I quickly got overwhelmed with data, and I had no way to track anything. I wanted to focus on my new career, and I didn't want to struggle to learn a new way to track potential clients and opportunities. Copper was very easy to learn how to navigate!
Cooper has helped in many ways to keep track of candidates and all of their information. Also being able to integrate JustCall and use it all in one place.
We do not dislike anything about copper. It has helped us tremendously.
Copper has helped us stay organized in keeping all of our data in one place.
The ease of use, and the ability to export the information was a gamechanger.
Nothing. I was not disappointed on any level.
The ability to track all interactions related to the customer has helped our efficiency by allowing us to gather info without having to reach out to team mates.
Integration with g-mail and Mailchimp, easy to use and simple enough for anyone to be able to update on the go without it becoming onerous.
Nothing..................................
Better opportunity management, better tracking of contacts we work with irregularly and easier to refer back to previous discussions and act on them quickly without effort.
very good it's a great platform to help us with the projection of our work, we like that we can organized your site in function of our needs with our clients
There is nothing that we dislike in Copper
we have a great view of the evolutions of our the planning whit our client and where we are at and the exact amount of money that each step will bring us.
Automatically syncs your emails and you can add them as contacts. It takes no time to create, edit, or add any new deal to the pipeline. It is very intituitive and less manual work.
It is difficult to navigate within the contacts those who have added automatically, from those contacts that are actually a lead that needs to be added to the pipeline.
It syncs emails and adds contacts from which you already exchanging emails. It tells you all the interactions and the last interaction you had with a contact or prospect lead.
Copper has been easy to integrate with our Google workspace, and the pipeline has been easy to customize to our workflow. With multiple projects and no set time frame for completion (3 months to 4 years) it is great to be able to track them through a multi-stage pipeline.
Email integration is great, but we often have the same people on multiple projects, making it hard to distinguish which email is related to which project. Would like the ability to hide unrelated emails.
There is not a uniform timing for our projects, and with projects in multiple stages it was hard to keep track of all of them. Copper allows us to track the projects and continue to keep them moving at their appropriate speed.
Integrations with email, phone, and mail, and my website
mailings for this production. Wish could send letters.
contacts, and integrations
email reminders alert about meetings and tasks
import data feature and integrations with other softwares.
1. Leads are up to date 2. My renewal can be reached as it triggers the upcoming dates 3. Sending emails from Copper is an added advantage 4. we can create cadences as per our requirements
Being able to see all of my projects in an easy-to-read way easily. The ability to customize my different tabs & views to fit our business makes it a great daily tool.
It's overall a great software. Nothing major that I would change.
How intuitive it is with seeing contacts in Gmail and suggesting the auto add to CRM is amazing. Makes it to easy.
It is easy to navigate and it has good visuals to track projects and tasks.
The integration with google drive could be improved on.
We are using this as a CRM for a financial advising firm. It is beneficial to keep all advisors on the same page.
I like having the ability to set reminders with each task so I can always stay on track. I also enjoy the ability to add many different contacts to the same organization. I'm not sure how I would ever function without Copper CRM.
My only complaint is not having the ability to sync my Copper contacts with my work phone. I use an iPhone dedicated to work-only and it would be great to sync my full contacts list with my work phone.
I use Copper mostly to stay organized with my business contacts and so far it's working great! I can always reference previous notes and emails with clients, whenever I need to. It's been a big help!
I love Copper's integrations and its easy to use interface. Whenever I need training, it's right there, and support is great too.
You know, the only downside to Copper is that I still need to use it consistently, and I'm bad for that. That's hardly Copper's fault.
Copper has helped us manage contacts, track projects, and develop leads. It's also enabled us to connect with customers and ensure productivity across our teams.
I already recommended copper to colleagues, partners, and friends. I found it easy to use and accessible to any level of knowledge about computers or sales from experienced sales professional to the intern. It's even "fun" to use with the drag and drop on opportunities (my favorite to quickly reorganize my expected quota). Integration with the google calendar is a major time-saver tool!
I can't find anything. I had questions about whether or not Copper respected the European "GDRP" and I wasn't clear about where the datas are "physically". But it's not a part of the system usability.
Managing opportunities every week "effortlessly" in parallel to my business owner/manager/HRM job... We also worked as a team when I integrated accounts for an intern assistant working on the database and with the marketing manager using our database for communication.
Using it day-in and day-out as I work in my Gmail account.
I have to use a second CRM for incoming/outgoing automation
Opportunities allows me to keep track of leads that would otherwise get lost and/or forgotten. Once it's in the system, I can ignore them OR pay attention to them. But I can not forget them.
Copper syncs with Gmail (our Corp email provider) and tracks all conversations, from multiple employees to a project or individual. It is by far the simplest, most effective tool we found for CRM and project management.
Nothing yet; we are fans! It is very simple and intuitive to use. The only thing I wish they had in the CRM in a contact is a "push to call" contact button to speed through follow-ups more quickly.
All employee communication to a specific customer or project is easily aggregated within Copper to not overlap or miss communications. This makes us all more effective and time-efficient.
Easy To use and efficient pipeline build up.
Filters aren't easy to use and notifications overload
Pipeline connection and lead follow up is more consistent
I love dragging opportunities to the next stage. The email integration is nice for visibility within the entire team
I don't understand how to properly run the reports. The numbers seem really off and I don't have the time to figure it out yet
Its a good way to keep track of all the clients and the days they've "sat" without touch points. It also stores all the details in one easy space
I like that it's very easy to use. It has a lot of options for different types of views.
There is nothing I dislike currently about this app.
It has massively helped us organize our sales streamline the process.
BD workstream progression; organizing incoming work (by stages)
TBD if I feel that it is user friendly; still learning how to navigate the platform
BD project progression; benefits are clarity of stage and phase of workstream / lead
My company uses it for two different departments and these two departments often overlap, so it is great to be able to easily move from one pipeline for one department to another. It is very intuitive and user friendly.
I had trouble figuring out the filters such as listing the tiles from the latest added to longest in stage. The filters are not as intuitive. I think a drop down where the filter setting is would be more helpful.
we are tracking opportunities and progress of shipments to individual clients. We also use it as an easy way to transfer steps shipping out goods from one person who takes care of the orders to me to make sure the said goods are delivered.
I like that Copper integrates so well with our Google Suite. It's easy to use for everyone on staff, not just the tech savvy ones. I've used Salesforce and Microsoft Dynamics before and they can feel overwhelming.
I dislike some of the reporting features. You cannot get as much detail in a report and they are a little harder to create than other platforms I've used before.
We utilize Copper for our sales funnels. It's easy to create multiple funnels so that several departments can use the same platform. Even my less tech-savvy employees can use it.
What I like best about Copper is the overall organization. This app helps me call/email/text potential leads and keep track of the contact dates. That being said, you can view EVERY email exchanged with your lead without having to go back and search on your email.
As of right now, I haven't experienced anything that would lead me to dislike copper. Everything that has been taught to me to this day has been easy to comprehend and maneuver.
Copper is helping me go back for months to identify any offer I could've given to a lead that might not have been ready to sign then. By doing so I can be consistent with the info I talk to my leads about.
Client searches by both name and company. Some competitive CRM's I've used in the past only let you search by company. We use Copper in conjunction with Fulcrum Pro.
You need to remember to put a space after the entry of a client's name in the search box if you're only searching by a part of the name. The search may come up with no results if you don't enter a space.
Being able to search by client or prospect's name is the biggest benefit by far, which is also the biggest problem solved by Copper over past CRMs I've used. I'm able to work far smarter and faster.
Easy to navigate UI and its integration with Gmail.
We don't do cold calls but if we did I'd like a a built-in VOIP product.
We are solving the problem of not having insight into our sales process.
Pipeline customizations and interface. I like being able to change the name of the headings.
Visibility of phone numbers and email could be increased
We are a growing company and a small team handling more and more leads. I frequently reference my notes in Copper to refresh myself on call details and make sure what I say to people is consistent.
