Godaddy Hosting Reviews: 4.1/5 — Solid Choice

Able to talk to support based in the United States

Cost to operation is higher. You are charged for your SSL and other services at a much higher rate

None as I no longer use their hosting

They've been doing it for a very long time so their help desk is pretty knowledgeable ... When you can get through.

There are just too many dashboards and product views to ever remember for sure where you need to go. Usually you can stumble into the right place fairly quickly but there's always a sense of trial and error. Also, they are aggressively upsale reliant and my clients have sometimes been tricked into massively costly upgrades that they just don't need. I can't recommend a product to somebody that will exploit and price gouge them.

I have used them for years but at this point I am moving away from them. They are adding problems not taking them away.

It's easy to set up a hosting account. Just point and click.

GoDaddy overloads their servers. They hosting environment isn't capable of what is promised. If you try to run much above 60% of the host capacity it locks up and slows down. Trying to get help from support is difficult. It's clear they are reading from a script and to get any kind of meaningful information requires time and elevation of a support ticket.

We used GoDaddy for a website/e-mail host and a VPS.

They took care of minor issues relatively quickly. Affordable pricing for hosting. Easy for employees and clients to use.

A lot of downtimes, errors on Godaddy's behalf, lack of good customer service. Multiple websites on our server would go down and we would spend all day on the phone with customer service being constantly transferred and hung up on. Transferring websites was very difficult with GoDaddy.

We use them to host client websites affordably and simply. We also deal with GoDaddy if that is the company that our client already used for hosting their own website. The benefits are affordable, easy to use hosting.

I used to recommend Rackspace to all my clients. Today I don't. They are more expensive and slower than AWS or Digital Ocean for smaller projects, and setting up multiple server for more complex projects feels messy.

Customer supports is not great. Their API is second-rate compared to AWS and Digital Ocean. Have had multiple billing issues over the years.

I used MediaTemple to host websites for my clients. I don't do long-term support of many projects so it is nice to have a company that non-technical clients can turn to for support.

Honestly nothing. Slow, glitchy and terrible customer support.

God, where do I even start. The UI is confusing, they are overpriced for what they offer, and their customer support is the worst I've ever experienced with any hosting service. I have a client who is continuously having issues with their site because of server-related issues, and I have currently been waiting on their "super-fast chat support" for close to an hour (and this wait time is standard from previous experience with them). We will be moving them away as soon as possible. Use literally any other service but Media Temple.

Nothing. Only creating problems.

Since they migrated to GoDaddy in Nov, I can't think of a single thing good to say about them.

I had been with Media Temple from 2001 - 2022. But once they moved to GoDaddy, it all fell apart. My first problem was that I could not email certain important people in my life. They could not fix the kickback, what? Next, turns out my website was down for months. Someone still from Media Temple fixed that DNS problem. As I prepared to move to another host I discovered they LOST my files. I had run a backup first time as instructed but it was already too late and they had no backups that were useful. Lastly when I canceled, they overcharged me by 2 months. The techs are the lowest level clerks imaginable... astonishing for a tech company.

Causing problems.

Come to think of it nothing. In fact, it was so bad that I left with at least 1 year or more's prepaid word press hosting in credit. As we paid for 2-3 years in advance.

Customer service is always more interested in selling you more expensive stuff without clearly explaining. The menu is so confusing it is like a maze. I always used to find one error or another. Their PHP was never up to date. These are just to mention a few.

Solved nothing for me made my problems worse.

I USED TO like how quickly and easily you could get a website up and running. That part does technically still work.... until their lack of security features enables bots and malware attacks to drag your shiny new website to a screeching halt and undoes your work. If you have monthly hosting payments, if a payment comes through that you don't want, you can get a refund if you call them IMMEDIATELY. Which is a good thing because more times than I can count (over 19 years of using them as a host), the phone rep has told me it's set to monthly billing, only to have it come out for a full year (or 5) on the next billing cycle, so plan on spending a LOT of time on hold waiting for someone to fix their mistakes.

I dislike pretty much everything about this company at this point. Here is a list of why. I dislike their customer service since 2020. They've outsourced (sold outright?) to a company in India, with poor English and far poorer attitude and ethics. I also dislike that after 19 years as their customer, their customer service reps don't care about keeping a customer enough to actually listen to the problem so they actually understand what you're calling about, won't actually escalate the call to a manager if the request is above their authority level, and get outright belligerent when you do ask for a manager to get on the phone. Their security against bots and malware is terrible, possibly non-existent. Being one of the biggest companies for web hosting and domains, Godaddy's servers have a giant target on their backs with hackers, bots and malware, and over the years of having my site, I'd constantly get SQL injections of malware on my site and get threatening automated emails from Godaddy to clean it up. Their poor security created the problem, and Godaddy made sure it was MY problem. More on that issue below. I also dislike their incompetence over the years, telling me one thing then doing another: **Example 1: "I've set that to monthly billing for you." Then the next month, I get charged for a full year or several years of hosting up front, and have to call back and waste time on hold for them to fix it. **Example 2: In 2016 I realized I had unlimited web storage, and called Godaddy to see if it was okay to just upload hour-long MP3 recordings of my clients' lesson sessions to a folder so that I can make download links for them to access it. The rep told me that should be just fine; I kept pressing him to double-check everything because it seemed too good to be true, given what cloud storage costs. He assured me I'd have no problem no matter how large the storage got to be, and that the problem I'd run into, if any, would be if I reached a total quantity of 250,000 files, which is so astronomical that I felt satisfied enough to get off the phone. Then a year and a half passed by, and I got an email from Godaddy that I had 1 week to get all my files off of their server and that this account was flagged to be closed permanently for "abusing" their terms of service over the very thing that I double- and triple-checked would be okay to do. When I called to ask what was going on, they informed me that my domain could no longer be used on the affordable hosting plan I had been on since 2009, and I had to either upgrade to their Turbo ($30/month) hosting or basically get lost. So, with my business dependent on this website, and only a week to salvage all my files and rebuild it from scratch (since they insisted my database was suddenly corrupted and not able to be accessed or backed up) , I had little choice but to accept being strongarmed into this 3x more expensive hosting plan. Within a month, I was getting emails flagging my new, more expensive account for detected malware again. So I called them again, frustrated that this age-old problem was STILL happening, and so soon after succumbing to their pressure to pay a great deal more only to have this happen again almost immediately. Their solution was their Web Security Deluxe package, which was an extra $19.99 a month. This took care of most of the malware problem, but the firewall settings initially started caching EVERYTHING so that I couldn't see any changes that I made and couldn't administer my site as I needed. I was forced to call them again and wait on hold for an eternity to see what I could do, and even after finally turning off caching altogether (which they strongly recommend against doing, for some reason), I finally got my site somewhat working, although within a few months I actually had to rebuild the entire Drupal site again from scratch. Throughout all of this, their Website Security Deluxe package made my site slow down to a crawl. Additionally, I STILL got an automated "malware detected" email even despite the extra security package they talked me into paying for specifically for the purpose of preventing that from happening, and had to talk the phone rep into doing something about it on their end. They did fix it and remove all the malware, but even still my site was inexplicably bug-ridden and slow. Then in late 2019, my Drupal site suddenly wouldn't load again, and I had to yet again rebuild the entire thing. At this point I decided to take advantage of their $1/month hosting deal and got a free, different domain name and got set up with a full year of hosting, just to get a working version of that website off of that buggy server I was paying so much for. (I rebuilt a barebones site on the original $50/month plan just so the landing page was still there to receive the traffic.) The site did continue to work, without the constant malware attacks, but was once again inexplicably and excessively buggy. I really thought it was just Drupal causing the problem, but after a few more unnecessary billing issues came up with other sites, I decided to go to A2 Hosting and have them migrate my new site to their servers. Instantly, the bugs were gone. The BUGS were GODADDY. (I've been with A2 since mid-2020 and have had no site bugs and no malware issues at all.) One final thing that really bugged me, was that over the years, when I had an idea for a website, I would buy a domain name and hang onto it until I could get around to building the site I had in mind. Within 3 days (like clockwork), my phone would start ringing off the hook for 2 weeks straight from call centers in India, spamming me with their web services and various other scams. In 2018, after this happened several times, I bought a domain name and then decided to start using a handheld recorder and answering my phone on speakerphone, and collected many hours of me pranking incoming scam/spam calls. It's just too expensive to pay for private registration on every single domain name, so you could count on the scam calls within 3 days, every time. At the very least, Godaddy makes it incredibly easy for scammers to get your information within 3 days of buying a domain from them. At worst, they're partnered with these scammers (based especially on how I was treated by the last rep I spoke to, when finally decided to take my business elsewhere). I wouldn't recommend Godaddy to anyone, ever, unless you aspire to become a Jerky Boys knock-off and want plenty of incoming scam phone calls you can record every time you register a domain name.

Godaddy doesn't "solve" problems. They CREATE problems, and offer paid solutions to those problems that don't work, which then need to be manually fixed by someone on the phone, if you're lucky and find them in a mood to be cooperative.

Most of the phone support people are great and knowledgeable and do try to help you out best they can.

The fact that whatever happens is never a GoDaddy issue, but instead it's something you have to pay extra for to get fixed and each time it's a different issue that really should have been mentioned last time you were on a call with them. Also, their chat support is like talking to an 11 year old. Actually, the 11 year old would be smarter most of the time. At times you think you may be talking to an AI but it's not.

We use GoDaddy for hosting our website. I haven't noticed any benefits I wouldn't have had elsewhere so nothing special really.