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Olark
Seamless Live Chat Solutions
4.3
(223)
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Olark Reviews & Product Details

Olark Overview
What is Olark?

Olark is WCAG 2.0 AA compliant, accessible, and GDPR-ready platform touted as the best way to help boost business sales, solve issues and understand your customers. It gives customers the answers they need immediately and helps deliver powerful insights about what they want to build lasting customer relationships.

Company Olark
Year founded 2009
Company size 11-50 employees
Headquarters Ann Arbor, Michigan, United States
Social Media
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What Olark is best for?
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What are the pros and cons of Olark?
Olark Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Olark Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Olark Media
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Olark Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 18, 2025
Olark Logo
223 Olark Reviews
4.3 out of 5
Enterprise (> 1000 emp.)
Nov 30, 2019
 Source
Overall Rating:
4.5
Chitvan G. avatar
Chitvan G.
Assistant Professor
Share
"Olark"
What do you like best about Olark?

Useful for online chatting... user interface is slow interactive and new users can use it efficiently

What do you dislike about Olark?

Need to add some more functionality like stickers and file sharing options with security

What problems is Olark solving and how is that benefiting you?

Discussion on new projects

Small Business (50 or fewer emp.)
Oct 01, 2019
 Source
Overall Rating:
4.5
AP
Alfonso P.
Data Coordinator
Share
"great chat platform"
What do you like best about Olark?

We started using Olark a few months back and thus far have liked that it's straight forward, and integrates with helpscout.

What do you dislike about Olark?

The only thing I'd say needs work is the price for add on features. It seems that the price per user makes sense, but everything else is priced in a way to make it unattractive

What problems is Olark solving and how is that benefiting you?

we are seeing less emails, which means we can focus on more important aspects.

Small Business (50 or fewer emp.)
Sep 17, 2019
 Source
Overall Rating:
4.5
Jasmiina O. avatar
Jasmiina O.
Marketing And Advertising Manager
Share
"Easy to use and convenient "
What do you like best about Olark?

The shortcuts work really well. It’s easy to search previous conversations as well.

What do you dislike about Olark?

I’d like to edit the appearance more and make even more customised. Having said that I loved the wee holiday themes last Christmas!

What problems is Olark solving and how is that benefiting you?

The customers can contact us easily. Live chat can make people 30% more likely to convert.

Small Business (50 or fewer emp.)
Jul 16, 2019
 Source
Overall Rating:
4.5
OB
Otile B.
Otile Brown
Share
"Olark review"
What do you like best about Olark?

With Olark, now we can have real-time chats with our website visitors who some turn to be customers. I am glad of what Olark can do when implemented and we have also noticed an increase in sales since our customer team is actively talking to customers on our website. The other good thing for using Olark is that it is easy to integrate to Wordpress and other softwares we are using.

What do you dislike about Olark?

The monthly subscription fee can make someone stop using Olark especially for small startups like ours. I wish they can have have a free package so that people who cannot afford the monthly subscription fee can still benefit from one of the best chat apps for a website.

What problems is Olark solving and how is that benefiting you?

We wanted a way to engage more with our customers and website visitors, thanks to Olark now we have solved that challenge.

Mid Market (51-1000 emp.)
Nov 13, 2018
 Source
Overall Rating:
4.5
AZ
Alyssa Z.
Marketing Manager
Share
"Olark Review"
What do you like best about Olark?

Olark is a great reporting tool that pulls in the most important google analytics data that you choose and put it in a dashboard for you that you can send directly to your clients for easy transfer of metrics and reporting

What do you dislike about Olark?

There is not really much that I dislike about Olark. The only thing I would say is that for some reason I cannot add users to my account, my whole team has to use one log in which is a little frustrating

What problems is Olark solving and how is that benefiting you?

reporting

Small Business (50 or fewer emp.)
Nov 05, 2018
 Source
Overall Rating:
4.5
MT
Mel T.
Artist
Share
"The easiest way to keep up with customers in real-time."
What do you like best about Olark?

The instant notifications and simple design help me stay in touch with clients; answering questions, communications and sales are made easier with a platform I can rely on. I can assist clients in real-time while they are browsing my site and keep track of the specific items they are requesting.

What do you dislike about Olark?

There is very little to improve on but I do have a few suggestions: It would be great to have this platform linked with my commerce platform so that payments can be handled within the chat. I also think that the popup chat bar could be more discreet but that is only a minor issue. Overall I am quite pleased with this product. It hasn't failed me yet.

What problems is Olark solving and how is that benefiting you?

As an independent artist, I am responsible for every part of my sales, presentation, customer service, and outreach. I can easily communicate with my clients and receive direct messages about interest in a piece or commission requests. The ability to send automated messages to peak my customer's interest and inform them of updates to my website is also a huge benefit.

Small Business (50 or fewer emp.)
Oct 31, 2018
 Source
Overall Rating:
4.5
TT
Tricia T.
Customer Support Specialist
Share
"Olark was great for interacting with cusomers"
What do you like best about Olark?

I really loved that with Olark we were able to use shortcuts. This made our response time wicked fast and error free!

What do you dislike about Olark?

I didn't like that sometimes it wouldn't show me which of my colleagues were online all of the time. It was nice to know when I was free to leave Olark and when they needed me there.

What problems is Olark solving and how is that benefiting you?

We were able to help get potential clients on the phone with sales representatives very quickly. It really helped with our inbound leads

Mid Market (51-1000 emp.)
Oct 23, 2018
 Source
Overall Rating:
4.5
SS
Sean S.
Accounts Payable
Share
"Connect with the people looking at your website!"
What do you like best about Olark?

What I like best is being able to review transcripts from previous conversations. That way information is not lost when relaying message to others.

What do you dislike about Olark?

What is dislike is that people can ask questions without filling in all their contact info. It makes it difficult to follow up when we don't exactly know who we are chatting with.

What problems is Olark solving and how is that benefiting you?

We can communicate with people on our website and answer any questions they may having, giving us great customer service.

Small Business (50 or fewer emp.)
Mar 18, 2018
 Source
Overall Rating:
4.5
HS
Haley S.
Customer Service Assistant Manager
Share
"Excellent Chat system"
What do you like best about Olark?

We are able to customize our customer experience and also that of our employees. We love having sample answers available and getting to limit ourselves to only 3 chats at a time.

What do you dislike about Olark?

There have been a lot of outages in the last few weeks. Olark support was helpful and reached out to us about the problems.

What problems is Olark solving and how is that benefiting you?

We are much more available for customers and many have said they appreciate this.

Small Business (50 or fewer emp.)
Jan 04, 2018
 Source
Overall Rating:
4.5
Henri I. avatar
Henri I.
Chief Operating Officer
Share
"Simple install"
What do you like best about Olark?

I like how easy this was to install on my site. The analytics are great - especially the integration with Google Analytics. I like several of the extensions and the possibility of integrating chat with other applications. I like that they have free trial. The chat interface and its behavior are customizable to match our site's look and feel and business workflow. You can define the number of users and get billed based on the actual number of users. You can go up and down on the number of of users depending on your needs. Olark's customer service is helpful and responsive.

What do you dislike about Olark?

This product affects page load speed (which slows down my site, although it's true of many website add ons). I wish the pricing was more affordable with larger number of users. I'd like to see more integrations with CRM's - especially with Zoho CRM. Pulling up transcripts is a little slow, but fortunately we don't need to do this very often.

What problems is Olark solving and how is that benefiting you?

Helps conversion of website visitors to better sales leads. We are able to track conversions on Google Analytics which is quite helpful for optimizing our pages and even digital advertising. It's also works well when an agent isn't available to respond by taking a message via the chat window. It will send an email to us when someone wants to chat (and there is nobody available to take the call).

Small Business (50 or fewer emp.)
Jan 02, 2018
 Source
Overall Rating:
4.5
Morgan T. avatar
Morgan T.
Sr. Business Development Manager
Share
"YoY Chat Bot Great for Tracking Trends"
What do you like best about Olark?

Olark makes the conversation with the customer effortless and easy. With a polite bubble ping, the employee is not only notified of incoming messages but also able to reach out to existing users that have yet to reach out. You can push the customer to certain pages as well as allow them to share their screen with you. Simple commands using a "!" at the beginning allow for automated responses created by the admin. Transcripts easily upload into customer management platforms such as SalesForce to allow for documentation practices to be upheld. Each chat offers an opportunity to review at the end. This can be monitored by the admin on the home page when the admin logs in. Low chat scores are easily identifiable. Should off-hours be present or they just barely miss an available agent, the chat is swiftly converted into an e-mail that requires follow-up by an agent.

What do you dislike about Olark?

My preference would be for Olark to have its own built-in spell checking method. For example, if the agent had 1-2 typos, it would refrain from allowing them to click on send without fixing them. I would prefer that it would be advanced to check for incorrect use of words or grammatical errors. Although the normal computer program tracks this, I'd recommend installing an add-on to the web browser to ensure additional accuracy when managing a larger team. The notification integration is also poor as it can only be used in specific browsers. Desktop notifications need work.

What problems is Olark solving and how is that benefiting you?

Olark made us available to our customers in as many forms as possible. For those that prefer online communication, it allows a safe and easy point of contact with freedom to speak without constraints that many chats give. You're speaking with a LIVE person - not a bot!

Small Business (50 or fewer emp.)
Oct 26, 2017
 Source
Overall Rating:
4.5
BJ
Bjørn J.
Director Of Customer Engagement
Share
"Easy Chat Tool"
What do you like best about Olark?

It's really easy to connect Olark to Zendesk, so this way, there's always a place for messages to go.

What do you dislike about Olark?

Nothing at all. It does what it's supposed to do in a simple manner.

What problems is Olark solving and how is that benefiting you?

Direct chat and always having an outlet to chat with us as a customer.

Mid Market (51-1000 emp.)
Jan 17, 2017
 Source
Overall Rating:
4.5
Cameron M. avatar
Cameron M.
Customer Success Manager
Share
"Easy, simple, efficient "
What do you like best about Olark?

Olark is easy to navigate and simple to use. I like the notification style and workflow of it, and it makes my job easier.

What do you dislike about Olark?

I dislike that you can only have 5 operators. It would be easier if you could have more.

What problems is Olark solving and how is that benefiting you?

Solving coach issues using technology. I've realized that coaches like to chat rather than call for help.

Small Business (50 or fewer emp.)
Sep 23, 2016
 Source
Overall Rating:
4.5
MC
Michael C.
Drafter
Share
"Great Chat Tool"
What do you like best about Olark?

I like the alert feature and that you can set up an automated message to people browsing the site after a set amount of time. Also being able to chat with co-workers at our other location for a quick question or clarification on something is handy as well.

What do you dislike about Olark?

Sometimes the audio alerts don't happen and I've missed chats because of this.

What problems is Olark solving and how is that benefiting you?

Not really solving any problems, but giving more access to easy question answering to potential customers who visit the site.

Mid Market (51-1000 emp.)
Sep 20, 2016
 Source
Overall Rating:
4.5
AP
Andrew P.
Marketing Director
Share
"Great Value"
What do you like best about Olark?

Olark has a wide array of functions that make it a very valuable live chat platform. Previously, we used LiveEngage by LivePerson, and were very disappointed with its integrations and functionality. With Olark, our sales staff is able to proactively engage website visitors, take them on guided tours of the website, hand off chats to other operators, and use web hooks to import data easily into our CRM (we use Velocify). Their support has been exceptional as well - and all at 1/4 the price we were paying for LiveEngage.

What do you dislike about Olark?

My only complaint about Olark is that they still haven't figured a way around ad blockers. With increasingly aware internet users, ad blockers have become more prevalent. To have our live chat service be blocked for those users is disappointing. I'd hope that this is something they're actively working on, though they expressed little concern when I brought it up to them.

What problems is Olark solving and how is that benefiting you?

Olark solved two major business problems for us - one being that it corrected the major flaws of our previous software by giving us a much wider array of functionality. The second was that it made it a lot easier to prove ROI from live-chats and justify the ongoing cost to executive management. Between its low price point and huge array of features, Olark is a great value.

Small Business (50 or fewer emp.)
Sep 20, 2016
 Source
Overall Rating:
4.5
JoAnna C. avatar
Jo Anna C.
President
Share
"Easy integration, great features. Instant customer feedback"
What do you like best about Olark?

Easy code integration into our ecommerce website. Easy learning curve. Follow the customer as they browse. Looks good, works even better. Away times are useful too.

What do you dislike about Olark?

Nothing I can think of. Except maybe more of a way to save past customer details.

What problems is Olark solving and how is that benefiting you?

Having the ability to see who's on your site is also valuable, even if they don't interact, you can see what pages people spend time on. You can reduce cart abandonment too, if someone has a question in their late stage of the buying process. I like Olark because it has all of the features I want, and it's a great value.

Small Business (50 or fewer emp.)
Sep 20, 2016
 Source
Overall Rating:
4.5
AS
Anthony S.
Web And Marketing Specialist
Share
"Olark Review"
What do you like best about Olark?

Ease of use, functionality, ability to integrate into almost any website

What do you dislike about Olark?

other chat provider provide similar features for a lower cost or free

What problems is Olark solving and how is that benefiting you?

retail wholesale experience and site bugs

Mid Market (51-1000 emp.)
May 04, 2016
 Source
Overall Rating:
4.5
JB
Jeff B.
Managing Director Of Customer Success
Share
"Really great product"
What do you like best about Olark?

Simple, straightforward, and easy to use. They've had a few recent bumps but that's only demonstrated their support is great. PS: their cobrowsing tool is awesome. It's a screensharing app built-in to their app!

What do you dislike about Olark?

Their pricing model is pretty wonky. You buy 1, 4, 8, or 16 seats. It was pretty frustrating to want to add 1-2 users, but not have to leave 2-3 slots open for the next 6 months just because of the model.

What problems is Olark solving and how is that benefiting you?

We are Support for our customers in the Financial Tech industry. We've realized that live chat is extremely efficient and customers love it. It's terrific to handle inquiries/questions while working on it rather than trying to hop on a phone call or use email.

Small Business (50 or fewer emp.)
Mar 27, 2016
 Source
Overall Rating:
4.5
SS
Sazzad Hossain S.
Chief Operating Officer (C.O.O.)
Share
"Lightweight, customization friendly live support system "
What do you like best about Olark?

Shows the online availability within color scheme. Advanced rating system. Easy to integrate with other application's. Very much easy to customize and design with your companies own brand. Accurate visitors analytic. Supports Google Analytics. Mobile responsive. Web based very good live support solution that have features to implement with other framework or applications. Easy to do branding and live supports are on the fly ! Chat operators can easily start chatting through browser and there is no hassle for downloading the application for chatting. Smart notification alerts that works nice with users.

What do you dislike about Olark?

Pricing are too high. Free accounts cannot make conversations more than 20 for a month. Web hook and help desk integration features are available for paid users. Sometimes Chat-bar/ JavaScript loads slowly. Some of the great features are hidden for paid users. Free users have to purchase then could use the features.

What problems is Olark solving and how is that benefiting you?

Provides live support to clients. Integrate 24 hours live support solutions for valuable customers. Olark has offline based messaging facility that sends emails while clients failed to contact via live support. Easy to integrate and advanced analytics features available for better support. We could track new clients or exists clients as well. Overall, online live supports are managed by the live support software.

Mid Market (51-1000 emp.)
Jan 06, 2016
 Source
Overall Rating:
4.5
IP
Isaac P.
Director Of Marketing
Share
"Website chat with great Pardot integration"
What do you like best about Olark?

Olark integrates seamlessly with Pardot allowing our sales development team to engage in conversations with prospects and easily track the conversation in Salesforce without any manual processes.

What do you dislike about Olark?

We've been using Olark for nearly a year and it has been meeting our needs very well.

What problems is Olark solving and how is that benefiting you?

We started using Olark as part of our demand generation strategy to improve conversion on our website. We have just started using it to route chats to our customer service team.