Olark Reviews & Product Details

Useful for online chatting... user interface is slow interactive and new users can use it efficiently

Need to add some more functionality like stickers and file sharing options with security

Discussion on new projects

We started using Olark a few months back and thus far have liked that it's straight forward, and integrates with helpscout.

The only thing I'd say needs work is the price for add on features. It seems that the price per user makes sense, but everything else is priced in a way to make it unattractive

we are seeing less emails, which means we can focus on more important aspects.

The shortcuts work really well. It’s easy to search previous conversations as well.

I’d like to edit the appearance more and make even more customised. Having said that I loved the wee holiday themes last Christmas!

The customers can contact us easily. Live chat can make people 30% more likely to convert.

With Olark, now we can have real-time chats with our website visitors who some turn to be customers. I am glad of what Olark can do when implemented and we have also noticed an increase in sales since our customer team is actively talking to customers on our website. The other good thing for using Olark is that it is easy to integrate to Wordpress and other softwares we are using.

The monthly subscription fee can make someone stop using Olark especially for small startups like ours. I wish they can have have a free package so that people who cannot afford the monthly subscription fee can still benefit from one of the best chat apps for a website.

We wanted a way to engage more with our customers and website visitors, thanks to Olark now we have solved that challenge.

Olark is a great reporting tool that pulls in the most important google analytics data that you choose and put it in a dashboard for you that you can send directly to your clients for easy transfer of metrics and reporting

There is not really much that I dislike about Olark. The only thing I would say is that for some reason I cannot add users to my account, my whole team has to use one log in which is a little frustrating

reporting

The instant notifications and simple design help me stay in touch with clients; answering questions, communications and sales are made easier with a platform I can rely on. I can assist clients in real-time while they are browsing my site and keep track of the specific items they are requesting.

There is very little to improve on but I do have a few suggestions: It would be great to have this platform linked with my commerce platform so that payments can be handled within the chat. I also think that the popup chat bar could be more discreet but that is only a minor issue. Overall I am quite pleased with this product. It hasn't failed me yet.

As an independent artist, I am responsible for every part of my sales, presentation, customer service, and outreach. I can easily communicate with my clients and receive direct messages about interest in a piece or commission requests. The ability to send automated messages to peak my customer's interest and inform them of updates to my website is also a huge benefit.

I really loved that with Olark we were able to use shortcuts. This made our response time wicked fast and error free!

I didn't like that sometimes it wouldn't show me which of my colleagues were online all of the time. It was nice to know when I was free to leave Olark and when they needed me there.

We were able to help get potential clients on the phone with sales representatives very quickly. It really helped with our inbound leads

What I like best is being able to review transcripts from previous conversations. That way information is not lost when relaying message to others.

What is dislike is that people can ask questions without filling in all their contact info. It makes it difficult to follow up when we don't exactly know who we are chatting with.

We can communicate with people on our website and answer any questions they may having, giving us great customer service.

We are able to customize our customer experience and also that of our employees. We love having sample answers available and getting to limit ourselves to only 3 chats at a time.

There have been a lot of outages in the last few weeks. Olark support was helpful and reached out to us about the problems.

We are much more available for customers and many have said they appreciate this.

I like how easy this was to install on my site. The analytics are great - especially the integration with Google Analytics. I like several of the extensions and the possibility of integrating chat with other applications. I like that they have free trial. The chat interface and its behavior are customizable to match our site's look and feel and business workflow. You can define the number of users and get billed based on the actual number of users. You can go up and down on the number of of users depending on your needs. Olark's customer service is helpful and responsive.

This product affects page load speed (which slows down my site, although it's true of many website add ons). I wish the pricing was more affordable with larger number of users. I'd like to see more integrations with CRM's - especially with Zoho CRM. Pulling up transcripts is a little slow, but fortunately we don't need to do this very often.

Helps conversion of website visitors to better sales leads. We are able to track conversions on Google Analytics which is quite helpful for optimizing our pages and even digital advertising. It's also works well when an agent isn't available to respond by taking a message via the chat window. It will send an email to us when someone wants to chat (and there is nobody available to take the call).

Olark makes the conversation with the customer effortless and easy. With a polite bubble ping, the employee is not only notified of incoming messages but also able to reach out to existing users that have yet to reach out. You can push the customer to certain pages as well as allow them to share their screen with you. Simple commands using a "!" at the beginning allow for automated responses created by the admin. Transcripts easily upload into customer management platforms such as SalesForce to allow for documentation practices to be upheld. Each chat offers an opportunity to review at the end. This can be monitored by the admin on the home page when the admin logs in. Low chat scores are easily identifiable. Should off-hours be present or they just barely miss an available agent, the chat is swiftly converted into an e-mail that requires follow-up by an agent.

My preference would be for Olark to have its own built-in spell checking method. For example, if the agent had 1-2 typos, it would refrain from allowing them to click on send without fixing them. I would prefer that it would be advanced to check for incorrect use of words or grammatical errors. Although the normal computer program tracks this, I'd recommend installing an add-on to the web browser to ensure additional accuracy when managing a larger team. The notification integration is also poor as it can only be used in specific browsers. Desktop notifications need work.

Olark made us available to our customers in as many forms as possible. For those that prefer online communication, it allows a safe and easy point of contact with freedom to speak without constraints that many chats give. You're speaking with a LIVE person - not a bot!

It's really easy to connect Olark to Zendesk, so this way, there's always a place for messages to go.

Nothing at all. It does what it's supposed to do in a simple manner.

Direct chat and always having an outlet to chat with us as a customer.

Olark is easy to navigate and simple to use. I like the notification style and workflow of it, and it makes my job easier.

I dislike that you can only have 5 operators. It would be easier if you could have more.

Solving coach issues using technology. I've realized that coaches like to chat rather than call for help.

I like the alert feature and that you can set up an automated message to people browsing the site after a set amount of time. Also being able to chat with co-workers at our other location for a quick question or clarification on something is handy as well.

Sometimes the audio alerts don't happen and I've missed chats because of this.

Not really solving any problems, but giving more access to easy question answering to potential customers who visit the site.

Olark has a wide array of functions that make it a very valuable live chat platform. Previously, we used LiveEngage by LivePerson, and were very disappointed with its integrations and functionality. With Olark, our sales staff is able to proactively engage website visitors, take them on guided tours of the website, hand off chats to other operators, and use web hooks to import data easily into our CRM (we use Velocify). Their support has been exceptional as well - and all at 1/4 the price we were paying for LiveEngage.

My only complaint about Olark is that they still haven't figured a way around ad blockers. With increasingly aware internet users, ad blockers have become more prevalent. To have our live chat service be blocked for those users is disappointing. I'd hope that this is something they're actively working on, though they expressed little concern when I brought it up to them.

Olark solved two major business problems for us - one being that it corrected the major flaws of our previous software by giving us a much wider array of functionality. The second was that it made it a lot easier to prove ROI from live-chats and justify the ongoing cost to executive management. Between its low price point and huge array of features, Olark is a great value.

Easy code integration into our ecommerce website. Easy learning curve. Follow the customer as they browse. Looks good, works even better. Away times are useful too.

Nothing I can think of. Except maybe more of a way to save past customer details.

Having the ability to see who's on your site is also valuable, even if they don't interact, you can see what pages people spend time on. You can reduce cart abandonment too, if someone has a question in their late stage of the buying process. I like Olark because it has all of the features I want, and it's a great value.

Ease of use, functionality, ability to integrate into almost any website

other chat provider provide similar features for a lower cost or free

retail wholesale experience and site bugs

Simple, straightforward, and easy to use. They've had a few recent bumps but that's only demonstrated their support is great. PS: their cobrowsing tool is awesome. It's a screensharing app built-in to their app!

Their pricing model is pretty wonky. You buy 1, 4, 8, or 16 seats. It was pretty frustrating to want to add 1-2 users, but not have to leave 2-3 slots open for the next 6 months just because of the model.

We are Support for our customers in the Financial Tech industry. We've realized that live chat is extremely efficient and customers love it. It's terrific to handle inquiries/questions while working on it rather than trying to hop on a phone call or use email.

Shows the online availability within color scheme. Advanced rating system. Easy to integrate with other application's. Very much easy to customize and design with your companies own brand. Accurate visitors analytic. Supports Google Analytics. Mobile responsive. Web based very good live support solution that have features to implement with other framework or applications. Easy to do branding and live supports are on the fly ! Chat operators can easily start chatting through browser and there is no hassle for downloading the application for chatting. Smart notification alerts that works nice with users.

Pricing are too high. Free accounts cannot make conversations more than 20 for a month. Web hook and help desk integration features are available for paid users. Sometimes Chat-bar/ JavaScript loads slowly. Some of the great features are hidden for paid users. Free users have to purchase then could use the features.

Provides live support to clients. Integrate 24 hours live support solutions for valuable customers. Olark has offline based messaging facility that sends emails while clients failed to contact via live support. Easy to integrate and advanced analytics features available for better support. We could track new clients or exists clients as well. Overall, online live supports are managed by the live support software.

Olark integrates seamlessly with Pardot allowing our sales development team to engage in conversations with prospects and easily track the conversation in Salesforce without any manual processes.

We've been using Olark for nearly a year and it has been meeting our needs very well.

We started using Olark as part of our demand generation strategy to improve conversion on our website. We have just started using it to route chats to our customer service team.