Olark Reviews & Product Details

Olark gives you the ability support your product via live chat. This is huge for our team as we get so many phone calls and emails from users about very small questions or requests that can be answered quickly. Phone calls and email are no where near as quick as live chat! Olark has an amazing interface and user experience. Olark also gives our team sufficient analytics on our users! Pretty awesome stuff.

I would like the ability to have multiple paragraphs in a response to a client. The number of seats you can buy is a bit frustrating, as it doubles from 4 users to 8 users. We have 6 potential users and would be paying for 2 extra accounts. We choose to just make due with 4 users on live chat.

My goodness! Live chat has tremendously allowed for our team to cut the volume of phone calls that some in from our customers. It gives our customers a quick and reliable way to reach us.

I love the user interface ; very self explanatory.Navigation was straight forward and easy to understand.Chat triggers too were effective.

We had issues with customization.Having used alternative programs,there was the feeling more needs to be done customization wise,especially as it relates to pre-chat survey and chat queue.

We converted regular website visitors to customers.This visitors ordinarily would had bypassed our product if we werent live to answer their questions.

Ease of setup was ideal since we needed a quick resolution when our previous platform would no longer work for us.

I wish there were more reporting options and we have the ability to tag chats based on keywords and pages the client was on when speaking with an agent. However, they have added additional reporting features that are helpful.

We needed a way to offer clients omni channel support while fitting in with our brand aesthetic. We have seen an increase in adoption with our clients which get them support faster using a preferred medium. All in all we are happy with the results.

I love the ease of use with Olark. It's a simple tool but offers plenty of robust features to chat with customers who are viewing my web page. I'm able to archive and retrieve chats from previous customers and view them all in a clean format.

I don't dislike much about Olark, but it doesn't seamlessly connect with HubSpot, which makes keeping transcripts in one place, with a specific contact, a bit challenging.

We are currently using Olark to chat with visitors on the company site. It's beneficial becuase we are able to chat in real-time, with instant qualifications to potential clients.

Gives members a chance to ask questions as they browse their member site - so you can quickly help manage any concerns or answer questions. Transcripts that get sent after the chats are also helpful for record keeping and following up.

It is a little difficult to add the specific teams (so that your team gets directed to the questions you can answer, and sales goes to sales, etc) to your website when you start the process. We needed tech team support and I wish it was just someone more intuitive to use the add-on.

On-demand customer support. Gives an avenue for reporting any issues immediately so we can ID them and work more quickly to getting them solved.

It makes it easy for different members of our company to connect with our customers when they need us. The transcript being saved and sent to appropriate people is also extremely helpful for keeping records.

Sometimes messages go to multiple people on our team who are signed on, or if they get kicked out and come back on they get reassigned. Causes some confusion.

Being able to answer our customers' questions and concerns immediately, rather than making them wait.

Very user friendly and easy to use with great options.

I can't really say... no real complaints.

The customers are getting faster response and we're splicing customer service issues.

Olark is the simplest chat website plugin on the market. We were able to add the code and get started affordably while customizing the chat to fit our website. After upgrading from the free version we were able to adjust the account and prospect engagement based on our needs. We now also added the chat functionality to our marketing pages and blog as we're generating leads and moving them along in the sales process.

No major things to dislike. We've already upgraded and moved to more advanced functionality.

Capture attention of website visitors to ask their questions as they have them before you lose them. This results in both new lead generation and lead nurturing for existing ones.

Flexibility of setup options. Easy integration with our website. Generally high service availability. And accessibility (via live chat), responsiveness and technical ability of the vendor's customer service agents.

A very nitpicky feature request, but one I personally find disappointing that it's not there: Would prefer audio notifications of new chats only until chat is accepted; is not necessary (for us) to have an audio notification of every chat transmission sent by a website visitor once the chat is accepted. Leads to a lot of muting of agents' computer sound, which causes them to miss notifications of new chats.

I believe we have better engagement with users and prospects with this system.

Easy to use platform. I like that the message can be customized by the page. I think we get some good engagement with prospects/customers.

I dislike that there's no pop-up or notification if the prospect goes to another tab and I reply. This can often lead to the person leaving and forgetting to come back. Perhaps this feature is available and I'm not aware of it.

Many people have questions when they stop by the website but don't want to fill out a form with all of their information. I think we're able to engage with people earlier and make sure their questions are answered.

Able to utilise this tool on your website straight away, agent interface really ease to adopt

Improvements in reporting for analysis of chats, notifications on chats could also be improved

Transparency of the online journey, instant audience insights, real-time improvements to the website, technical problems instantly highlight, delivering great online experiences

Quick notifications via email when someone leaves a question or inquiry about our website

Plenty of SPAM Bots can operate the form and get by, but that's not to big a deal.

Customers and Clients reaching out to us when we are away from the website and during off-peak hours. Chat-to-Email works great and we can respond via email vs having to sign into the site to respond.

The simplicity of the product that provides a seamless user experience.

There's not much innovation within the product while the competitors who charge way higher, seem to be adding a new feature with time.

We used Olark for support within the product and engagement with users who came on our website. We were able to succeed solving both using Olark.

Easy to use and communicate with customers

Integration is kind of a pain and you need to use a third party app to utilize

It's helpful to quickly communicate with customers and either close sales or offer support

Ease of use is probably the #1 likability factor I have using Olark.

System preferences would be what I would describe as what I dislike most.

Communication division between customers and employees.

- Simple chat Setup - Teams feature - Business hours

- Lack of advanced features - Fewer integrations

Olark helped us setup chat on our website & customers were chat agents were able to assist customers that reached out via chat

Olark is by far the cheapest option out there. They get the job done.

They don't have a lot of things build in for automation such as high quality chat bots etc. They are the discount airline of chat providers

Chat support

- Olark is great for chatting prospects via instant messaging. - It is easy to log a chat into the CRM I use with a simple command. - Transcripts from previous conversations are accessible within the platform.

- If a chat ends before using the command to log it into my CRM, you are unable to push the transcript into your notes easily. In order to log it at that point, you would have to copy and paste it into the CRM which just does not make any sense to me. - Olark's automatic log out feature is not very convenient. It logs you out after 5 mins of inactivity.

- Olark allows me to communicate with customers easily and quickly.

I have been searching for customer chatting system for a very long time. My searching lead me to many live support chat system, Olark one of them. Realtime user monitor and chat facility pretty much like others. Reporting, Integration, department, agents everything pretty much useful. But wasn't satisfying because of file sharing, screen capture from remote, SPI call, ticket system, more important custom theme. I didn't find those options on Olark. Still is good service and I will recommend for new and small businesses.

Not so user friendly and not many options available. Will consider to see them include more features like file sharing, screen capture from remote, SPI call, ticket system, more important custom theme.

Live support chat, actually this service wasn't very satisfying.

It allows you to talk to people on your site

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Direct conversations with web visitors is easy.