Olark Reviews & Product Details

I like the easy to use interface on the user end and on the customer side. It's easy to navigate .

I honestly don't have too many dislikes. I really enjoy the platform. I wish maybe there were some improvements available for the transfer function, but besides that I'm pretty happy.

Being able to reach the customer not on the phone is a very useful function and Olark is very useful in being able to achieve this.

It's really easy to connect Olark to Zendesk, so this way, there's always a place for messages to go.

Nothing at all. It does what it's supposed to do in a simple manner.

Direct chat and always having an outlet to chat with us as a customer.

Olark allows you to create easy shortcuts to use in your chats! Instead of typing each question or comment, I can preload shortcuts so that I only need to type a character! The chat's ability to tell a location and whether or not the visitor is a current or new customer is also extremely helpful! The integration with Salesforce is awesome! Leads get pushed directly to our CRM

Sometimes the chat can lag the correct page that the visitor is on. But other than that no complaints!

The ability to talk to potential new customers through the chat is great! I am able to answer questions for prospective customers, and identify those that are current customers!

Olark is easy to navigate and simple to use. I like the notification style and workflow of it, and it makes my job easier.

I dislike that you can only have 5 operators. It would be easier if you could have more.

Solving coach issues using technology. I've realized that coaches like to chat rather than call for help.

The amount of features you get for the small amount you pay. We researched multiple options but this was the best value. I like the ability to reach out to customers if they are stuck on pages and the ability to screen share so we can see what customers are looking at.

There are no features that I dislike at this time.

We are trying to reduce the amount of calls coming into our call center. We are seeing multiple users using our chat functionality, which is cheaper than if the same user called into our call center since one agent can chat with multiple customers.

Very easy to use dashboard. It allows you to store a generous amount of prepared responses to common questions to improve efficiency as well as give quicker responses to prospects.

It seems to go in rest mode too quickly which I think I probably have control over. Really nothing to complain about. It is pretty efficient.

It allows us to respond to prospects and customers questions a lot faster an with a lot less steps then in the past

I like the alert feature and that you can set up an automated message to people browsing the site after a set amount of time. Also being able to chat with co-workers at our other location for a quick question or clarification on something is handy as well.

Sometimes the audio alerts don't happen and I've missed chats because of this.

Not really solving any problems, but giving more access to easy question answering to potential customers who visit the site.

It is simple to use, integrates well so we can use iPhone app and desktop client.

I think it is expensive for what it is and vs other options on the market. I also find that the online support they offer is always offline so have never been able to get support (we are in Sydney AUS, so I know this is probably dude to time zones - but just a disappointment)

We use it as both a customer service tool and a lead generation tool.

Easy code integration into our ecommerce website. Easy learning curve. Follow the customer as they browse. Looks good, works even better. Away times are useful too.

Nothing I can think of. Except maybe more of a way to save past customer details.

Having the ability to see who's on your site is also valuable, even if they don't interact, you can see what pages people spend time on. You can reduce cart abandonment too, if someone has a question in their late stage of the buying process. I like Olark because it has all of the features I want, and it's a great value.

Ease of use, functionality, ability to integrate into almost any website

other chat provider provide similar features for a lower cost or free

retail wholesale experience and site bugs