Olark Reviews & Product Details

Olark is simple to use and fairly unobtrusive visually (and I know you can configure the look to fit your site's motifs). It's a lightweight widget that we use for customer support on our eCommerce website. I like that it's configurable so you can have both live chat and after hours messaging. I also love the way chat logs are archived for easy reference. We have a large customer service team across several offices and it meets our needs admirably. It has a ton of integrations possible, so if you're way into Slack or Hubspot or Salesforce or whatever, you should be able to plug Olark into any of those things. Frankly, my company isn't even using it for lead gen and we probably should be. We're Hubspot fans over here and we haven't even scratched the surface with Olark and Hubspot integrations.

Honestly, I've never had any complaints about the service from either users on the site or our customer service team.

We use Olark to provide real-time customer service via chat (and archiving of chat logs for research and training purposes)

What don't I love about Olark? The easy to use software, amazing customer support and all around fantastic product make Olark easy to love and recommend!

Honestly, Olark is one of the best products that I've ever used!

Constant communication with customers! Olark chat makes it easy to keep your customers engaged in real time! When using Olark, we saw our customer satisfaction skyrocket!

This service has completely changed how we interact with prospective clients. There is a feature that prompts a chat with the prospect after so many minutes and has proved to be a total game changer for us. Also - to start the chat, the prospect is required to enter in a bit of personal information which allows us to capture their info and market to them again.

I do wish there was more customization available as far as the look goes. You also have to have a certain amount of users to be able to remove the Olark branding.

We are turning leads into prospective clients by engaging with them as soon as they visit our website. We are also able to capture their contact info and target market them once they leave the site. Our website leads have increased by ~80% just by adding the Olark chat feature. The cost is so low compared to the payout for us.

Olark is an outstanding live chat software that's perfect for an entry level customer service team. It's straight forward, has a great UX/UI/ and can be implemented in minutes.

Honestly, nothing. The software is intuitive and the free trial lets you test out if it's a great fit for your organization.

Lightweight customer service in an entry level customer service environment. We increased conversion rates by a third after implementing Olark live chat.

The ability for us to add it to our existing websites, where ever we wanted was extremely easy.

There aren't as many "detailed reports" as with some other chat products. But what is there meets my needs.

Instant, real-time support and sales assistance for our customers.

Chats still go through when no users are active on the site, so we can still see who reached out to us when we weren't in the office and attempt to follow up with them.

No real dislikes, but it would be awesome is there was a mobile version (an app) so that we can chat with prospects on the go.

Connecting with inbound leads. Has helped us with setting appts for ppl that we probably normally would speak with if they didn't call us.

Olark is extremely easy to use. It boots you off automatically if you forget to log out and don't respond to a chat within a few minutes. It pop's on your screen when anyone chats you like how an IM or Google Hangouts would.

There's nothing to dislike about olark. It's simple, straight forward, and easy.

We have a lot of traffic on our website and not everyone is calling in. With Olark we are able to chat with more of our customer base.

The API. Olark has always had a great api which makes integrating their product with products like ours (ActiveDEMAND) very easy. Our team has been very happy with how easy it was to build a solid, deep integration.

Olark's focus is human interaction. I think having the ability to integrate chat bots would be a great next step.

We were looking to integrate a live chat solution with our marketing automation. As our platform is an advanced personalization automation system, we believed great intelligence can be gathered on the website using chat. Olark delivered.

It has lots of variances to customize the chat window

I like it enough not to say there is anything I don't like

Website chat

The best feature of OLARK is the customization and the ease of adding this product to the back end of our companies website.

The only thing I dislike about the program is the ability to pull reports is lacking.

This solved our chat issue for marketing on our website.