Olark Reviews: 4.3/5 — Solid Choice

I love the ease of use with Olark. It's a simple tool but offers plenty of robust features to chat with customers who are viewing my web page. I'm able to archive and retrieve chats from previous customers and view them all in a clean format.

I don't dislike much about Olark, but it doesn't seamlessly connect with HubSpot, which makes keeping transcripts in one place, with a specific contact, a bit challenging.

We are currently using Olark to chat with visitors on the company site. It's beneficial becuase we are able to chat in real-time, with instant qualifications to potential clients.

I like being able to chat with someone visiting our website right away

I dislike that you can't tell sometimes who a person is, it only shows the location they're visiting the website from

Solving an issue of being able to interact with someone researching our product right away

The technical support team is quick to respond and super friendly!

The lack of customization for the chat windows themselves.

People in today's world want quick access to answers! Chat features are all the rage and help overall customer service for the company.

Gives members a chance to ask questions as they browse their member site - so you can quickly help manage any concerns or answer questions. Transcripts that get sent after the chats are also helpful for record keeping and following up.

It is a little difficult to add the specific teams (so that your team gets directed to the questions you can answer, and sales goes to sales, etc) to your website when you start the process. We needed tech team support and I wish it was just someone more intuitive to use the add-on.

On-demand customer support. Gives an avenue for reporting any issues immediately so we can ID them and work more quickly to getting them solved.

Our agency was looking to add a click to chat function and we didn't want to break the bank. My team reviewed several competitors and landed on Olark based on useability and price.

Some of the other competitors were more sophisticated and offered more templated responses, but for the money we are satisfied with the product.

We wanted to be able to have a chat function on our agency's site so that we could showcase what web and dev work we've implemented for our clients. Practice what you preach. We have actually had a couple of prospective clients respond in live chat, so it has been a selling tool for us thus far!

It makes it easy for different members of our company to connect with our customers when they need us. The transcript being saved and sent to appropriate people is also extremely helpful for keeping records.

Sometimes messages go to multiple people on our team who are signed on, or if they get kicked out and come back on they get reassigned. Causes some confusion.

Being able to answer our customers' questions and concerns immediately, rather than making them wait.

The product does everything that you would expect from it and more. The people at Olark are helpful and kind.

You have to pay a 1 time fee to have access to style your own chat window exactly like you want it. To me, that should be a given.

We just needed a working chat system for our sales team that looked good on our site. It does everything we need it to!

Able to use on multiple storefronts all in one place

I would like to be able to close out tickets with out an auto feedback being sent to the customer. Some customers we do not engage with as it can some times be "fan mail"

able to have fast cs for retail fronts

Very user friendly and easy to use with great options.

I can't really say... no real complaints.

The customers are getting faster response and we're splicing customer service issues.

Great chat client for our customer support team.

We have one single person watching it - would be great if multiple folks could watch the same client.

We're able to reach our customers who are unable to use a phone at the moment.