Olark Reviews: 4.3/5 — Solid Choice

Easy to use great price, easy set up. Excellent

Admin views of live chat. Be able to see live chats as they are being sent

Customer satisfaction

I like the simplicity and how you can preset commands! Very easy to lean how to use and very user friendly. I have looked into many chatting tools and and very happy with Olark and will be continuing to use Olark

I think some of the rating questions could be better.

I have realized Olark brings in lead generation! Also the activity on our website has increased.

The ease of use and simple controls. All of my team members were able to pick it up without any training. The online portal is accessible from anywhere.

Honestly, it does exactly what we need it to do. There is nothing that I dislike that has impact on how we use the program.

We needed a way for our customers and prospect to reach our business at anytime and without any road blocks. Olark's chat solved that issue for us.

Olark is very simple and to the point. The setup is easy and most importantly the chat is easy to use for our staff. I like the integration with salesforce.

I would like to see more reports within Olark. I would also like to see some more custom options with fields and syncing those fields to Salesforce.

We are trying to provide high visibility to our potential students and connecting them to our staff. We are also trying to sync our students data to our saleforce CRM with easy. This integration works very well.

We've been running Olark for a year at this point and it's been trouble free. We came from another vendor and had nothing but issues. With support bases all over the world, Olark helps us balance workloads and communicate on backchannels easily and in real time. Very helpful. Reporting is a good start.

Not a lot to dislike. Perhaps more customization options to exactly match my site, but that's a big ask.

With support bases all over the world, Olark helps us balance workloads and communicate on backchannels easily and in real time.

How easy everything is. Installation on the site is super quick as is setup and changes. Adding new team members is fast, as is monitoring conversations. If you have a small-ish team you want engaged on chat, you should 100% use this tool. If you have bigger teams (10+) then read other reviews because I haven't used the teams feature yet. But considering how easy everything else is on Olark, I would be surprised if teams is any different.

Nothing. I really love this tool. If there's an improvement I would make, it's to make finding various settings a bit more intuitive. They aren't always where you'd expect to find them and there's no quick search to figure out it. It's not a drama though - just adds a couple clicks while you look for it.

We want to make sure we can answer customer questions as they have them. Olark helps us do that in real time. It helps us engage customers at the exact moment they are considering our product.

Olark is very easy to use and the front face is very nicely designed.

There is nothing that I dislike about Olark.

I am solving customer support issues.

Very easy to implement and modify to fit your website.

We do not have a team member monitoring 24/7.

We strive for excellent customer service which means immediate response when possible. Olark Chat gives us this capability.

Reporting, ease of use, people can leave messages while we are away

how it saves people and conversations in the website.

we've gained lots of leads. people like to speak with someone live right away rather than waiting for a call back.

Very easy to set-up and integrate on your site.

Honestly, there's not anything I dislike about Olark.

We wanted to give site visitors an option to communicate with us and ask questions without submitting an email.

Consider a scenario where each company is competing to get new business and retain the existing one in online business domain. Business to be anything e-commerce, online customer support etc.; Olark is the best live chat tool to provide smoother and happy experience for you customers. (1) Grabs customer's attention: It's UI catches the attention of your customers to get connect with your support team. (2) Behavioral/Sentimental Analysis: The behavior of customers is traced and could be used to analysis to know their sentiments.

Although it is a very light tool but compatibility with applications designed on older technology is a challenge. Also due to high number of upgrades, the API changes frequently. So integration needs to be taken care of.

For all the visitors on our company website and the existing customer support tool; we have integrated Olark. It provides the instant and fast conversation. It's so easy for customers to use that the existing raise their tickets/queries via Olark only. It's improving customer satisfaction and therefore, sales.

The ease of use for any department. I am primarily a sales user and use it to communicate with potential leads trafficking our website. We also use it for our support team as well so I love the simplicity for transferring someone to another operator within our account.

I have not had any real issues to this point with the exception of maybe one or two service outages within the past 8-9 months.

Engagement with potential prospects or leads who visit our website and have questions. Client success team also uses for handling support related questions and tickets with existing clients.

A really great tool that sits on our site and never misses an opportunity to engage with visitors, even when we're not available. It's really easy to customize the solution to suit our needs with appropriate messages and timed responses to site visitors. Great reports too to show who was on your site (guess from revers IP look up), which pages they visited and of course a record of any conversations.

Nothing really. I would recommend any company to use it.

Using Olark means we never miss the opportunity to engage with website visitors in a friendly and non-evasive way. It's like having our sales guys monitoring activity 24 hours a day. We have definitely found new prospects through Olark.

Ease of use and robust ability. We use Olark on our site and it has been a great tool to add as we have been able to capture additional client info when they are not willing to use our web form.

Honestly there is not much to dislike. It is a straight forward tool for businesses to connect with their clients online via chat.

Capturing additional information from clients as well as engaging them in a less forward manner. Also increasing the amount of time people spend on our site.

We use Olark for our in-product Live Chat, as well as when leads are watching a demo. Our sales team can live chat potential clients and get them engaged right away. We have 2 member of our team rotate to live chat weekly to ensure that all of our team is trained on how to answer tickets quickly.

I struggle to find issue with it, but I would say that there seems to be an issues where the chat does not load for certain users.

Olark has bridged a gap between our Users and our team to make communication seamless and delightful. Our support team is able to handle 3 times the amount of tickets now that we are utilizing a Live Chat Feature.

Riskalyze has recently been using Olark as our live chat solution and our clients are loving it. Having quick and reliable contact with our world class support team has made all of our users very happy. We first started the roll out on a smaller scale, but after that went so well, we decided to open Olark up to all users. Although there is a split in our user base and most of our user base is of an older demographic, Olark is loved. No one has difficulty using it and our support team is able to provide every customer with great service.

Olark does not provide us with much information. It is common for one of our support staff to report that "chat" wants this. It would be very beneficial to automatically be able to grab information about the person on the other side of the chat.

Olark is providing our business with a solution to not having live chat. In today's modern world not having live chat is extremely irresponsible. Phone and email are no longer enough, and Olark gives us a way to be modern with live chat that's fast and reliable.

Live chatting with my customers makes my job like 10x easier! Instead of slogging through phone calls all day, I can help like 8-10 customers an hour over 2-3. This is amazing.

The screen sharing is still in beta, but that is totally okay. Its a snazzy feature I look forward for a full release.

We can now scale our customer support team much smoother! There are no words to describe how important that is. We dont need 15 people on the phones call day, we need 3 people on phones and 5 live chat operators. BOOM!

Very easy to use. Good features, like customers being able to leave messages when the team is offline, and ability to see what page the customer is viewing (and where they're based). Very simple to add onto our website (a Squarespace site) as well

On the free version you can only have 1 account. It would be good to have 2 (although I understand why they do it!). The conversation limit is also low.

Allowing customers to communicate issues and questions with my team more efficiently, and thereby increasing conversion rates.

Doesn't redirect the visitors outside of your site like other real time chatting system. Also the price is pretty good so no complaint there. Lastly, pro-rated refund when we decided to temporarily try out the competitions. Now we're back to Olark, so....

Kind of finicky when it comes to integrating with various Shopify themes. Also, I can't manage it from my smartphone and as a small founding team, we want to always be online to support our users.

Ecommerce and a great way to reduce customer stress and increase overall satisfaction. However sometimes it makes the users super reactive. Thus instead of using Zendesk or reading the FAQ for customer support questions, they just message us via Olark and it becomes too much.

It is very user friendly. Easy to navigate, and very teachable.

I don't really have any dislikes for this product. I've only used it for a short period o time.

I am able to connect with my students very easily.

Easily log in each day to accept chats. Settings very easy to configure. Integrates easily with our landing page program (Unbounce).

It logs you out if you are away from the computer and miss a chat. I guess it should be like that, but sometimes do not notice and forget to log back in :)

Livechat=increased conversion rate for both us and our clients. Some consumers like to use Livechat over filling out a lead gen form or calling in. So Olark has resulted in more sales overall.

• Integration was simple • They have lots of great tools for non-developers to customize how it works using rules (like automatically launching chats on certain pages) • They have amazing customer service - they use their own livechat tool on their site, which is a great sign. I've used it 10+ times and have always gotten an immediate response and an incredibly helpful support rep.

Nothing. I've had a great experience with Olark.

We've increased our conversion rate of free to paid users by livechatting with users as they • Hit certain milestones within our product • Ask us support questions while they're using our product

I like that it always works great and any issues are solved promptly. Any time that Olark is down we are notified and the people communicate how the issue is being solved.

It does not work well on mobile and one does not get notifications. I would like for the mobile version to allow you to see when a chat comes through instead of just showing that you are logged in.

We are getting customers looking at website

Olark is the best chat tool hands down. It's simple to use, has a depth of features, and utilizes great features. I love the chat interface a lot, the Accepting New Chats/Not Accepting New Chats functionality is perfect. I have 4 monitors and being able to see out of the corner of my eye if I'm accepting chats is key. Your status is obvious and since I am away from desk off and on a lot not accepting chats is easy to set and easy to confirm that's my setting. We have Olark integrated with our CRM software, Nutshell, using their available API. It allows us to talk to leads on our site and log the conversation in Nutshell simply by typing !lead when the conversation is done. There are desktop notifications so you are notified even if you somehow have the tab hidden. We also used some options to pull data from our web application for users that are signed in, name, email, phone are all pulled automatically and we're working on adding additional functionality. The customization settings are very well done and easy to navigate.

I did have a dislike here but after some searching I found out what I was hoping to do was already possible! So as of now, I'm not finding anything that I currently dislike or could even hope to improve.

Sometimes you get leads on your website and they aren't the phone call or email type. Having chat is a necessary business decision and every web application needs it to provide the best customer service. For our paying clients having chat adds more legitimacy to the system as they know help is a chatbox away and they don't need to call in.

Olark is consumerized. Once you login, you know how to use it. It's simple, easy, and user friendly. I really liked that you can instantly send a transcript upon request. People were able to reach out as needed and were able to multitask while doing so (check their mail, feed their kids.) I also liked that I could multitask by chatting with multiple people. People with not so savvy typing abilities were able to adjust the amount of chat bubbles to fewer tabs, while faster and more advanced associates were able to increase the amount of tabs.

At least to my knowledge, there was no way to change the name of the tabs to reflect a customer's name, just incase they came back! I also wish there was a block ip option so that my coworkers couldn't troll us. A lot of the time my coworkers would play around and mess with us and we wouldn't know until they'd expose themselves.

Most people hate speaking on the phone. but what's even worse is having to wait to talk to someone for support. This is just in time support, when needed, as needed. It's the ideal customer support!

it has very simple integration with Zen Cart or any site. it just works. Users need very little training. I like the new feedback function. With very simple configurations you can do it to do very powerful things. It integrates with Google Analytics very well. I love being able to see what page our customers are on while they browse our site. When we are not available it turns into an awesome contact us form. I love the ability to magically push a site visitor to a different page on our site. The dashboard, transcripts, reporting has been great. I really like the new Customer Satisfaction surveys that it asks.

The zen cart shopping cart system olark integration has to be able to show me the product names, quantity, attributes, and order total of what is in my customers shopping cart at any given time. I wish I could see a record of when my reps were listed as available or not. I wish I could see a record of when chats were so busy that their max number of chats were reached. I wish a follow up to the customer saying "are you still here or is there any way i can serve you more?" and then a customer satisfaction survey would be asked automatically after a set amount of time.

we serve our customers much better because we are right in front of them ready to serve them. We can react within seconds instead of minutes or hours. Also site visitors don't have to call us to get their questions answered. They can do it with the same device they are already using. We are also able to increase sales dramatically by solving customer confusion or offering additional products based on their browsing habits.

Easy to set up chat in Olark. I came across this service when I was chatting with a Mailgun representative. I like the way it tells us where the customer is currently looking at. It helps us troubleshoot the problems easily. It gives me the default location and system information like in any other client. I removed the Contact Us page on our website and placed the Olark chat box.

The upgrade link is all over. Upgrading to avail integration and add more users make sense. But, requiring pre chat info (like name and email) is not Free.

Not provided

Integration with my marketing automation solution allows us to see which identified prospects are actually asking us questions often before they've given their name. Love being able to customize actions based on time of the day (i.e., take messages vs live chat depending on the time of the day). Best of all, it's cheap.

Nothing. Has been very reliable and useful.

N/A

Useful for online chatting... user interface is slow interactive and new users can use it efficiently

Need to add some more functionality like stickers and file sharing options with security

Discussion on new projects

We started using Olark a few months back and thus far have liked that it's straight forward, and integrates with helpscout.

The only thing I'd say needs work is the price for add on features. It seems that the price per user makes sense, but everything else is priced in a way to make it unattractive

we are seeing less emails, which means we can focus on more important aspects.