Olark Reviews & Product Details

Easily log in each day to accept chats. Settings very easy to configure. Integrates easily with our landing page program (Unbounce).

It logs you out if you are away from the computer and miss a chat. I guess it should be like that, but sometimes do not notice and forget to log back in :)

Livechat=increased conversion rate for both us and our clients. Some consumers like to use Livechat over filling out a lead gen form or calling in. So Olark has resulted in more sales overall.

• Integration was simple • They have lots of great tools for non-developers to customize how it works using rules (like automatically launching chats on certain pages) • They have amazing customer service - they use their own livechat tool on their site, which is a great sign. I've used it 10+ times and have always gotten an immediate response and an incredibly helpful support rep.

Nothing. I've had a great experience with Olark.

We've increased our conversion rate of free to paid users by livechatting with users as they • Hit certain milestones within our product • Ask us support questions while they're using our product

I like that it always works great and any issues are solved promptly. Any time that Olark is down we are notified and the people communicate how the issue is being solved.

It does not work well on mobile and one does not get notifications. I would like for the mobile version to allow you to see when a chat comes through instead of just showing that you are logged in.

We are getting customers looking at website

Olark is the best chat tool hands down. It's simple to use, has a depth of features, and utilizes great features. I love the chat interface a lot, the Accepting New Chats/Not Accepting New Chats functionality is perfect. I have 4 monitors and being able to see out of the corner of my eye if I'm accepting chats is key. Your status is obvious and since I am away from desk off and on a lot not accepting chats is easy to set and easy to confirm that's my setting. We have Olark integrated with our CRM software, Nutshell, using their available API. It allows us to talk to leads on our site and log the conversation in Nutshell simply by typing !lead when the conversation is done. There are desktop notifications so you are notified even if you somehow have the tab hidden. We also used some options to pull data from our web application for users that are signed in, name, email, phone are all pulled automatically and we're working on adding additional functionality. The customization settings are very well done and easy to navigate.

I did have a dislike here but after some searching I found out what I was hoping to do was already possible! So as of now, I'm not finding anything that I currently dislike or could even hope to improve.

Sometimes you get leads on your website and they aren't the phone call or email type. Having chat is a necessary business decision and every web application needs it to provide the best customer service. For our paying clients having chat adds more legitimacy to the system as they know help is a chatbox away and they don't need to call in.

Olark is consumerized. Once you login, you know how to use it. It's simple, easy, and user friendly. I really liked that you can instantly send a transcript upon request. People were able to reach out as needed and were able to multitask while doing so (check their mail, feed their kids.) I also liked that I could multitask by chatting with multiple people. People with not so savvy typing abilities were able to adjust the amount of chat bubbles to fewer tabs, while faster and more advanced associates were able to increase the amount of tabs.

At least to my knowledge, there was no way to change the name of the tabs to reflect a customer's name, just incase they came back! I also wish there was a block ip option so that my coworkers couldn't troll us. A lot of the time my coworkers would play around and mess with us and we wouldn't know until they'd expose themselves.

Most people hate speaking on the phone. but what's even worse is having to wait to talk to someone for support. This is just in time support, when needed, as needed. It's the ideal customer support!

it has very simple integration with Zen Cart or any site. it just works. Users need very little training. I like the new feedback function. With very simple configurations you can do it to do very powerful things. It integrates with Google Analytics very well. I love being able to see what page our customers are on while they browse our site. When we are not available it turns into an awesome contact us form. I love the ability to magically push a site visitor to a different page on our site. The dashboard, transcripts, reporting has been great. I really like the new Customer Satisfaction surveys that it asks.

The zen cart shopping cart system olark integration has to be able to show me the product names, quantity, attributes, and order total of what is in my customers shopping cart at any given time. I wish I could see a record of when my reps were listed as available or not. I wish I could see a record of when chats were so busy that their max number of chats were reached. I wish a follow up to the customer saying "are you still here or is there any way i can serve you more?" and then a customer satisfaction survey would be asked automatically after a set amount of time.

we serve our customers much better because we are right in front of them ready to serve them. We can react within seconds instead of minutes or hours. Also site visitors don't have to call us to get their questions answered. They can do it with the same device they are already using. We are also able to increase sales dramatically by solving customer confusion or offering additional products based on their browsing habits.

Easy to set up chat in Olark. I came across this service when I was chatting with a Mailgun representative. I like the way it tells us where the customer is currently looking at. It helps us troubleshoot the problems easily. It gives me the default location and system information like in any other client. I removed the Contact Us page on our website and placed the Olark chat box.

The upgrade link is all over. Upgrading to avail integration and add more users make sense. But, requiring pre chat info (like name and email) is not Free.

Not provided

Integration with my marketing automation solution allows us to see which identified prospects are actually asking us questions often before they've given their name. Love being able to customize actions based on time of the day (i.e., take messages vs live chat depending on the time of the day). Best of all, it's cheap.

Nothing. Has been very reliable and useful.

N/A

Useful for online chatting... user interface is slow interactive and new users can use it efficiently

Need to add some more functionality like stickers and file sharing options with security

Discussion on new projects

We started using Olark a few months back and thus far have liked that it's straight forward, and integrates with helpscout.

The only thing I'd say needs work is the price for add on features. It seems that the price per user makes sense, but everything else is priced in a way to make it unattractive

we are seeing less emails, which means we can focus on more important aspects.