Olark Reviews & Product Details

Consider a scenario where each company is competing to get new business and retain the existing one in online business domain. Business to be anything e-commerce, online customer support etc.; Olark is the best live chat tool to provide smoother and happy experience for you customers. (1) Grabs customer's attention: It's UI catches the attention of your customers to get connect with your support team. (2) Behavioral/Sentimental Analysis: The behavior of customers is traced and could be used to analysis to know their sentiments.

Although it is a very light tool but compatibility with applications designed on older technology is a challenge. Also due to high number of upgrades, the API changes frequently. So integration needs to be taken care of.

For all the visitors on our company website and the existing customer support tool; we have integrated Olark. It provides the instant and fast conversation. It's so easy for customers to use that the existing raise their tickets/queries via Olark only. It's improving customer satisfaction and therefore, sales.

The ease of use for any department. I am primarily a sales user and use it to communicate with potential leads trafficking our website. We also use it for our support team as well so I love the simplicity for transferring someone to another operator within our account.

I have not had any real issues to this point with the exception of maybe one or two service outages within the past 8-9 months.

Engagement with potential prospects or leads who visit our website and have questions. Client success team also uses for handling support related questions and tickets with existing clients.

A really great tool that sits on our site and never misses an opportunity to engage with visitors, even when we're not available. It's really easy to customize the solution to suit our needs with appropriate messages and timed responses to site visitors. Great reports too to show who was on your site (guess from revers IP look up), which pages they visited and of course a record of any conversations.

Nothing really. I would recommend any company to use it.

Using Olark means we never miss the opportunity to engage with website visitors in a friendly and non-evasive way. It's like having our sales guys monitoring activity 24 hours a day. We have definitely found new prospects through Olark.

Ease of use and robust ability. We use Olark on our site and it has been a great tool to add as we have been able to capture additional client info when they are not willing to use our web form.

Honestly there is not much to dislike. It is a straight forward tool for businesses to connect with their clients online via chat.

Capturing additional information from clients as well as engaging them in a less forward manner. Also increasing the amount of time people spend on our site.

We use Olark for our in-product Live Chat, as well as when leads are watching a demo. Our sales team can live chat potential clients and get them engaged right away. We have 2 member of our team rotate to live chat weekly to ensure that all of our team is trained on how to answer tickets quickly.

I struggle to find issue with it, but I would say that there seems to be an issues where the chat does not load for certain users.

Olark has bridged a gap between our Users and our team to make communication seamless and delightful. Our support team is able to handle 3 times the amount of tickets now that we are utilizing a Live Chat Feature.

Riskalyze has recently been using Olark as our live chat solution and our clients are loving it. Having quick and reliable contact with our world class support team has made all of our users very happy. We first started the roll out on a smaller scale, but after that went so well, we decided to open Olark up to all users. Although there is a split in our user base and most of our user base is of an older demographic, Olark is loved. No one has difficulty using it and our support team is able to provide every customer with great service.

Olark does not provide us with much information. It is common for one of our support staff to report that "chat" wants this. It would be very beneficial to automatically be able to grab information about the person on the other side of the chat.

Olark is providing our business with a solution to not having live chat. In today's modern world not having live chat is extremely irresponsible. Phone and email are no longer enough, and Olark gives us a way to be modern with live chat that's fast and reliable.

Live chatting with my customers makes my job like 10x easier! Instead of slogging through phone calls all day, I can help like 8-10 customers an hour over 2-3. This is amazing.

The screen sharing is still in beta, but that is totally okay. Its a snazzy feature I look forward for a full release.

We can now scale our customer support team much smoother! There are no words to describe how important that is. We dont need 15 people on the phones call day, we need 3 people on phones and 5 live chat operators. BOOM!

Very easy to use. Good features, like customers being able to leave messages when the team is offline, and ability to see what page the customer is viewing (and where they're based). Very simple to add onto our website (a Squarespace site) as well

On the free version you can only have 1 account. It would be good to have 2 (although I understand why they do it!). The conversation limit is also low.

Allowing customers to communicate issues and questions with my team more efficiently, and thereby increasing conversion rates.

Doesn't redirect the visitors outside of your site like other real time chatting system. Also the price is pretty good so no complaint there. Lastly, pro-rated refund when we decided to temporarily try out the competitions. Now we're back to Olark, so....

Kind of finicky when it comes to integrating with various Shopify themes. Also, I can't manage it from my smartphone and as a small founding team, we want to always be online to support our users.

Ecommerce and a great way to reduce customer stress and increase overall satisfaction. However sometimes it makes the users super reactive. Thus instead of using Zendesk or reading the FAQ for customer support questions, they just message us via Olark and it becomes too much.

It is very user friendly. Easy to navigate, and very teachable.

I don't really have any dislikes for this product. I've only used it for a short period o time.

I am able to connect with my students very easily.