Olark Reviews: 4.3/5 — Solid Choice

Easy to chat with customers and clients.

The inability to transfer a chat to word or an email. Have to cut and paste and formatting is a pain.

Easy for customers or clients to contact us if lines are full.

How easy it is to use! It never crashes, ability to add personal shortcuts!

When I end chats at times it seems to not work then I have the same person chatting me hours later

Customer questions. Chat is great! If the phone lines are busy chat is a great alternative!

It is easy to navigate. I like that you can create you own macros

There isn't much that I don't like about olark. Some customers say that it is hard to minimize

We are chatting with customers through our online store.

Shortcut responses, turn on and off easily, find transcripts easily. I like that it remembers who talked to whom.

I don't like how if, I leave it on on accident, sometimes it lets dozens of conversations come through, and other times Ollie cuts me off. I wish it cut me off more consistently.

Quick easy responses.

The simplicity of the UI used as an operator, and on the viewers side is minimal but effective.

Sometimes Olark network may not be up but out of 1000 times logging in, this happens maybe 1 to 5 times. Not unreasonable. I also hope operator could send attachments. I also hope there could be a group chat feature for operators.

Quick and fast website loading allows for maximal speed when logging in as operator. 10/10 there is no issues on the viewer side of chat, where operators are able to work fast with auto prompts and commanges.

You can customize the chat box however you choose, colors, logos, text, etc. It now has a mobile option so people on their mobile phones can chat.

Nothing at the moment. :) I started using this after a few products a few years ago and it seems to work very well.

Trying to be available to potential clients when they want to chat with someone, maybe to ask a question, maybe just to get that warm and fuzzy feeling.

it is a great tool, is easy to setup and use, it has a lot of features, I like the integrations with other softwares like mailchimp,the reports are very helpful because it shows a lot of important data.

I do not like that it cannot have an integration with a bot, I would like to have a bot integrated so I can have a frecuent questions database that the boot can answer before to call to an agent.

We solve a problem in our web chat, must of the people do not like to register in a form, so we setup olark as our contact chat, and our sales were up inmediately.

I really enjoy that you can use API's to integrate Admin access on our end within Olark.

Sometimes the Analytical reports will not email to me in a timely manner.

It allows us to chat with our customers - therefore offering quicker support than traditional methods. The ease of communication is excellent, and our customers are big fans of the chat feature.

great company feature for clients to be able to message us right away

there pretty much always needs to be someone managing the olark messages because customers can inquire any time of day

tremendously helps our customer support

Olark is super simple to use, but also allows you to do everything you'd expect a chat software to accomplish.

Sometimes Olark times out a little quickly, and marks my status as "away" without me noticing.

Olark is a great way to be of service to potential customers, as well as existing customers at any moment. This product breaks down a barrier that without Olark would hinder our revenue growth, and transparency with current customers.

Olark is simple to use and fairly unobtrusive visually (and I know you can configure the look to fit your site's motifs). It's a lightweight widget that we use for customer support on our eCommerce website. I like that it's configurable so you can have both live chat and after hours messaging. I also love the way chat logs are archived for easy reference. We have a large customer service team across several offices and it meets our needs admirably. It has a ton of integrations possible, so if you're way into Slack or Hubspot or Salesforce or whatever, you should be able to plug Olark into any of those things. Frankly, my company isn't even using it for lead gen and we probably should be. We're Hubspot fans over here and we haven't even scratched the surface with Olark and Hubspot integrations.

Honestly, I've never had any complaints about the service from either users on the site or our customer service team.

We use Olark to provide real-time customer service via chat (and archiving of chat logs for research and training purposes)

What don't I love about Olark? The easy to use software, amazing customer support and all around fantastic product make Olark easy to love and recommend!

Honestly, Olark is one of the best products that I've ever used!

Constant communication with customers! Olark chat makes it easy to keep your customers engaged in real time! When using Olark, we saw our customer satisfaction skyrocket!

This service has completely changed how we interact with prospective clients. There is a feature that prompts a chat with the prospect after so many minutes and has proved to be a total game changer for us. Also - to start the chat, the prospect is required to enter in a bit of personal information which allows us to capture their info and market to them again.

I do wish there was more customization available as far as the look goes. You also have to have a certain amount of users to be able to remove the Olark branding.

We are turning leads into prospective clients by engaging with them as soon as they visit our website. We are also able to capture their contact info and target market them once they leave the site. Our website leads have increased by ~80% just by adding the Olark chat feature. The cost is so low compared to the payout for us.

Olark is an outstanding live chat software that's perfect for an entry level customer service team. It's straight forward, has a great UX/UI/ and can be implemented in minutes.

Honestly, nothing. The software is intuitive and the free trial lets you test out if it's a great fit for your organization.

Lightweight customer service in an entry level customer service environment. We increased conversion rates by a third after implementing Olark live chat.

The ability for us to add it to our existing websites, where ever we wanted was extremely easy.

There aren't as many "detailed reports" as with some other chat products. But what is there meets my needs.

Instant, real-time support and sales assistance for our customers.

Chats still go through when no users are active on the site, so we can still see who reached out to us when we weren't in the office and attempt to follow up with them.

No real dislikes, but it would be awesome is there was a mobile version (an app) so that we can chat with prospects on the go.

Connecting with inbound leads. Has helped us with setting appts for ppl that we probably normally would speak with if they didn't call us.

Olark is extremely easy to use. It boots you off automatically if you forget to log out and don't respond to a chat within a few minutes. It pop's on your screen when anyone chats you like how an IM or Google Hangouts would.

There's nothing to dislike about olark. It's simple, straight forward, and easy.

We have a lot of traffic on our website and not everyone is calling in. With Olark we are able to chat with more of our customer base.

The API. Olark has always had a great api which makes integrating their product with products like ours (ActiveDEMAND) very easy. Our team has been very happy with how easy it was to build a solid, deep integration.

Olark's focus is human interaction. I think having the ability to integrate chat bots would be a great next step.

We were looking to integrate a live chat solution with our marketing automation. As our platform is an advanced personalization automation system, we believed great intelligence can be gathered on the website using chat. Olark delivered.

It has lots of variances to customize the chat window

I like it enough not to say there is anything I don't like

Website chat

The best feature of OLARK is the customization and the ease of adding this product to the back end of our companies website.

The only thing I dislike about the program is the ability to pull reports is lacking.

This solved our chat issue for marketing on our website.

Support is excellent. Product is very stable and reliable. It is easy to use and service is very consistant. We have used this product over 1 year.

Wish it had more features, but it is a growing company and I like their dedication. Would like a client assist feature. They used to have it, but are not offering it anymore.

We use O'Lark every day inlive chat of our product. I have not had many issues while using this product. Mostly minor and the team will take care of them quickly. We also use Olark on our website for people who are interested in our software.

Easy set up and inexpensive. We were able to set up and use live chat within 15 minutes

So far everything has been great. We have no dislikes

Many are customer service issues such as damaged merchandise via usps or ups. We get customers refund or replacement

Clean looking, easy to use and understand even if you are just starting in Customer Support role where tools sometimes seem to be quite complicated. It easily integrates with your company's website or other frameworks. I also like that I get automatically signed out of it if I forget to do that.

I haven't encountered anything so far that I dislike about it. Perhaps from the Operator side of things, expanding / adding navigation menu to get to the admin area of things would be useful.

Great solution for providing first contact Customer support.

We joined it for integration with Sirportly, but found it fantastic easy to use, cuts down on support tickets and has a fantastic tracking and CRM integration.

minor things like can't make it bigger on the user side, if they're sending us large amounts of text it fills up their page pretty quick and same with responses. making it hard to read - BUT, you can send them an email of the transcript showing everything so its a minor thing but it comes with a work around.

it's great for giving the customer an instant update.

The real time interaction with our potential customers has helped us shorten the time between first contact and the sale

I have yet to come across anything that I dislike.

We are able to answer questions in real time

It has all of the bells and whistles of live chat that we were looking for at the cheapest price. Was easy to integrate with our bespoke technology.

Customer facing interface could be made to look a little sharper/more modern

customer having an issue using our platform can live chat with our help associates. Generally increases the odds that a customer contacts us instead of abandoning the software.

The best part about Olark is how simple it is to integrate into your website. It is also very simple for agents to use. Many times, customers want immediate responses to their questions and Olark has helped us provide that causing sales to skyrocket.

There are no dislikes. Everything works well for what our business needs.

It gives our customers a direct support contact, whether we are online or offline. It helps us get into contact when they are looking to buy right away, increasing our conversions.

Quick and easy to get up and running plus valuable insights into who is on the site in real time.

Support services could be better, but this is not a major criticism, and some support has been excellent, just one or two occasions where it fell short of the mark.

We wanted web chat to see if it improved our web conversion rates. It has!

Immediate and friendly customer service whenever a question arises

Difficulty and expensive to customize appearance (beyond very simple adjustments)

Having chat available for our customers is extremely helpful in selling our products - we're a forklift and warehouse supply dealer, and most of our products are complex. Chat has provided a way for customers to quickly and easily do research, making them more likely to buy!

Easy use, good support, efficiency, superb options

nothing really, all of options that we as company need are included

We have implemented Olark chat on our website to connect with our visitors and to collect leads and to be there 0-24h support for our webshop. We have made growth in our sales + collected tons of leads for our business.