Olark Reviews: 4.3/5 — Solid Choice

Olark allows you to screen share with your member to show them how to manage their account or process an order.

I wish that the reporting was a little more customizable with questions unique to our company.

We've realized issues with our website faster when customers can ping us and say something isn't working. We've also converted more people that would normally abandon cart by assisting them instantly with the checkout process.

Easy onboard and integration. Allowed us to switch plans without annual commitments

Billing can be confusing but we manage to sort it out. Admittedly, we had to switch plans

Live chat ststem

Olark has a wide array of functions that make it a very valuable live chat platform. Previously, we used LiveEngage by LivePerson, and were very disappointed with its integrations and functionality. With Olark, our sales staff is able to proactively engage website visitors, take them on guided tours of the website, hand off chats to other operators, and use web hooks to import data easily into our CRM (we use Velocify). Their support has been exceptional as well - and all at 1/4 the price we were paying for LiveEngage.

My only complaint about Olark is that they still haven't figured a way around ad blockers. With increasingly aware internet users, ad blockers have become more prevalent. To have our live chat service be blocked for those users is disappointing. I'd hope that this is something they're actively working on, though they expressed little concern when I brought it up to them.

Olark solved two major business problems for us - one being that it corrected the major flaws of our previous software by giving us a much wider array of functionality. The second was that it made it a lot easier to prove ROI from live-chats and justify the ongoing cost to executive management. Between its low price point and huge array of features, Olark is a great value.

Simple, straightforward, and easy to use. They've had a few recent bumps but that's only demonstrated their support is great. PS: their cobrowsing tool is awesome. It's a screensharing app built-in to their app!

Their pricing model is pretty wonky. You buy 1, 4, 8, or 16 seats. It was pretty frustrating to want to add 1-2 users, but not have to leave 2-3 slots open for the next 6 months just because of the model.

We are Support for our customers in the Financial Tech industry. We've realized that live chat is extremely efficient and customers love it. It's terrific to handle inquiries/questions while working on it rather than trying to hop on a phone call or use email.

Shows the online availability within color scheme. Advanced rating system. Easy to integrate with other application's. Very much easy to customize and design with your companies own brand. Accurate visitors analytic. Supports Google Analytics. Mobile responsive. Web based very good live support solution that have features to implement with other framework or applications. Easy to do branding and live supports are on the fly ! Chat operators can easily start chatting through browser and there is no hassle for downloading the application for chatting. Smart notification alerts that works nice with users.

Pricing are too high. Free accounts cannot make conversations more than 20 for a month. Web hook and help desk integration features are available for paid users. Sometimes Chat-bar/ JavaScript loads slowly. Some of the great features are hidden for paid users. Free users have to purchase then could use the features.

Provides live support to clients. Integrate 24 hours live support solutions for valuable customers. Olark has offline based messaging facility that sends emails while clients failed to contact via live support. Easy to integrate and advanced analytics features available for better support. We could track new clients or exists clients as well. Overall, online live supports are managed by the live support software.

Olark integrates seamlessly with Pardot allowing our sales development team to engage in conversations with prospects and easily track the conversation in Salesforce without any manual processes.

We've been using Olark for nearly a year and it has been meeting our needs very well.

We started using Olark as part of our demand generation strategy to improve conversion on our website. We have just started using it to route chats to our customer service team.

Like the ability to change notification m,method and it's prompts for starting a chat are excellent.

The only drawback would be the the ease of setting up new preferences.

Getting communication with a young diverse crowd of students.

Overall I was satisfied with Olark for our chat service but determined it just didn't fit right with our agency. What I did like most about this product was the ability to either use it on the web browser or local system through Pidgin.

There wasn't much to dislike aside from it wasn't cost effective for the size of our company at the time. We decided to go with PureChat as it is more cost effective for us right now.

By adding a chat feature to our site we're able to increase communication channels with prospects. Increase in prospects = increase in potential revenue and who doesn't like that?

Ease of use and flexibility, enabling quick contact with site visitors and alerts when someone is on a monitored page.

Not their fault, but preferred having Google talk as an option.

Providing a basic level live chat service.

That it shows which sites they are on and the links they click so you can really speak to what they're looking for. I can go back and see the transcripts to previous chats to copy into our CRM tool to log information. Easy log-in/log-out. Don't have to completely log-out, but just be "away" if stepping away from desk.

You can't always see which company they are with.

Allowing companies to come to us for questions about Arena and any interest they have in our product. Without it, companies can't come to us with questions and would most likely have to rely on "requesting info" to get a simple question answered.