Olark Reviews: 4.3/5 — Solid Choice

Olark is by far the cheapest option out there. They get the job done.

They don't have a lot of things build in for automation such as high quality chat bots etc. They are the discount airline of chat providers

Chat support

I have been searching for customer chatting system for a very long time. My searching lead me to many live support chat system, Olark one of them. Realtime user monitor and chat facility pretty much like others. Reporting, Integration, department, agents everything pretty much useful. But wasn't satisfying because of file sharing, screen capture from remote, SPI call, ticket system, more important custom theme. I didn't find those options on Olark. Still is good service and I will recommend for new and small businesses.

Not so user friendly and not many options available. Will consider to see them include more features like file sharing, screen capture from remote, SPI call, ticket system, more important custom theme.

Live support chat, actually this service wasn't very satisfying.

It allows you to talk to people on your site

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Direct conversations with web visitors is easy.

Olark is a great way to engage with prospective customers and current users of your product. It provides a different method of engagement than the traditional email or phone-based contact. It also enables our company to more efficiently capture online prospects and solve simple support requests.

Solving more complicated issues via a chat feature can be difficult, and recently we have had issues with our customer base being able to access our chat via Olark.

Olark has helped to provide faster customer service to our user base, making our support team more efficient. It also helps us to engage with skittish prospects and set up demos to close future business.

Works best to support straight forward simple use cases.

Doesn’t support the intelligence routings based on agents availability and integration with other CRM applications such as Salesforce

Online chat availability for customers

It's easy for clients to write in for help, they get instant access to a team of experts, and the experience is seamless on their end.

It's hard as a user to see who on the team is taking a conversation. There's no real time transcript updating like Intercom. Often, I've typed out a response to a client before I realize someone else already responded, so that was time wasted.

Chat for support for our clients. It's a great solution for them when they need help.

It's pretty straightforward and easily customizable, for admins. I enjoy that its somewhat basic, because you don't have to worry about getting too complicated. It does have the basics, like showing where the user came from, or what page they were viewing. FAQ's were hosted by an external tool, however it was still easy to refer them to it, and it was easy to have canned responses. There was no auto-greeting however which could use work.

The internal support team is not all that helpful, and some features just aren't available, which is disappointing. Emailing to our users was a big one, as well as assignment to specific admins. Additionally, it opened a new conversation every time a user chatted, which means there was no conversation flow/not able to refer to previous messages.

Customer communication.

It's affordable and relatively simple to use

It's difficult to use with websites that require a log in. There could be a better way of remembering and tracking users, as well as keeping in contact with those users after they leave the sige. It is also often laggy - occasionally messages from a buyer are received much later than they should be, resulting in awkward conversations. It also often disconnects itself.

Answering user questions about a web service. Real-time chatting is definitely a benefit so that a user can be walked through using the site

The ability to speak with my clients in real time

There should be fields that require the student provide all contact information.

Not many at this point

It's simple. There is a low barrier to entry for new users. I wish it could do more in terms of sending content to the user, but it's reliable and it works.

The content we can send is limited. It would be awesome to be able to send photos, GIFs and other content to the user. I also wish the chat bug was a bit smaller and/or we could push it around the screen depending on the page.

I like Olark for communicating with users as they use our product live online. The benefit we get is we are able to head off problems before the user has to call or email us for help.

Easy to use! Simple features. Can be used by any age.

Doesn't allow you to share pictures/screenshots/live webcamera use like Livechat does.

We realized the lack of benefits Olark had so we decided to move on to LiveChat.

Embedding live chat with a line of JS is pretty sweet. Helps us communicate with our users by pulling specific ones (triggered by analytics events) into a chat and lets us provide live help within our app! The web interface is good but logs us out too easily. The api is okay and the administration of operators is good. The price is okay, currently still on a free startup plan but will need to pay soon.

NO MOBILE APPS! What year is it, olark? Both on android and iOS you need to use junky 3rd party chat apps that have zero tools for a business communication app. Even firehose chat is better! With happy fox and zopim out there as well, olark needfs to step its game up, heavily. There is no option to not set your opeators to "offline" if they miss a chat, which I should be able to disable. Our operators have permission to skip specific chat topics but this sets them offline!! WHY!? The chat the user sees looks almost "fake" and untrusted. A lot of times users ignore it because they think we'll be a robot on the other end.

Needed to provide support to some users, live as well as trigger chats with specific users we select (sort of like intercom but built in-house). It works okay for both of these, we can in fact chat with them, the experience is just sub-par.

I like the simplicity of the platform. Very easy to navigate and not too many bells and whistles as to confuse you.

There are a lot of outages and all points of the day. They need to stabilize the product.

Great, easy way to communicate with customers. Very intuitive interface makes it easy.