Olark Reviews: 4.3/5 — Solid Choice

Ease of use Ease of implementation Surveys after customer service chats Customer support is helpful Chatbot feature

I don't know of any downsides. Settings are need a little more fine-tuning.

It is good for a quick customer service solution. It prevents customers from having to come into the office or wait on a phone call from a CSR.

I love how easy this service makes it for our customers to contact us.

Nothing, I don't dislike anything about Olark. It works really well for us.

All of our customer's problems. It allows us to interact with our customers and assist them immediately.

I loved being able to connect instantly with our customers and answer their questions and assist them with their support immediately. It made things seem more personable and put names to our customers who use our products. It allowed us to help and get instant feedback.

There were times it would display me as offline or away, which I wasn't, so that would become a bit of an issue, but besides that, the chat itself was easy to use.

Chatting directly with our customers and solving any issues or questions they may have regarding our products. Being able to connect with almost immediately and solving problems instantly was always big plus.

I love the way OLARK works so much that I use it everyday at work. I love that with OLARK I see the different metrics showing me how many chats I had and the ratings and so on.

I can't really think of anything that I dislike about OLARK.

The benefits of OLARK are simple...it helps me do my job of communicating with our customers very easily. Another benefit of using OLARK is the co-browsing feature which I use all the time, it's truly amazing! WOW, OLARK is the way to go for chatting software that will keep you up with all the lastest ways to interact with your customers.

It allows our entire team to be in live chat through the day to be able to serve our customers the best way possible.

I wish we could see everyone that is logged into the chat at the Same time

We can communicate with customers who need to solve a problem quickly but can’t get on the phone.

Like how straightforward and real-time it is, the ability to customize notifications and save shortcuts, and how easy it is to toggle available status on/off.

occasionally, it hangs, spins, or the availability toggle locks up or disappears - not really awesome.

additional channel for interacting with client base.

The Dashboard is easy to manage for someone (me) who is not very techy.

It would be helpful to our team to see if another agent has already started responding to a chat before "[name] is assigned to...]

Our guests LOVE that we have a live chat feature on our website. Our conversion per interaction has increased because of it.

I like that Olark is very easy to use, very quick and I can chat with multiple clients at once.

I would like more options on the sounds settings.

I am solving problems with clients getting our mobile locations, and obtaining their pet records.

It's really simple to install on your website, provides some great tools for an auto response without it appearing robotic and provides easy access for your web visitors to reach out and contact you

There is very little I dislike about it, constructive criticism it could do with some canned responses which would be useful to use when you can't quite get to respond to a customer efficiently

I think it's greatly improved the conversion ratio of our AdWords campaigns and is certainly allowed people to communicate with us freely and easily without the suspicion of filling in forms

Olark has all the expected functionalities to visit with customers and to attract with them thusly growing arrangements. The constant warning framework and client conduct investigation are extremely wonderful to utilize. This administration has totally changed how we cooperate with forthcoming customers. It's integration, client support and documentation capacities are fabulous.

Hmm, i can't honestly think of anything that i dislike about this program.

With Olark ,we're ready to gauge the presentation all things considered, set a point of confinement on the measure of talks an operator can react to at one time, get to imperative logical which turns out to be essential to helping our association better organize chats,score our leads and alter our business technique by utilizing on the bits of knowledge in guest information gathered by Olark. It is extraordinary for giving the client a moment update.

Olark has all the required functionalities to visit with clients and to draw in with them along these lines expanding deals. The constant notice framework and client conduct investigation are extremely great to utilize. We can help customers continuously while they are perusing our site and monitor the particular things they are mentioning. Olark has produced a huge amount of new leads for us!

I can't consider something I disdain. The device is exceptionally helpful. On the off chance that I could improve it I should seriously think about integrating it into different administrations.

We use Olark for they quick help and correspondence with our clients. The capacity to send robotized messages to crest my client's advantage and educate them regarding updates to my site is likewise a colossal advantage. We have incorporated Olark into our eCommerce site and we are extremely content with the expansion in client commitment utilizing Olark. It likewise gives us a chance to see traffic and when and where clients are shopping on the site. It gives us a lot of knowledge.

It's a simple tool and it lets us interact with customers at a very important step in the buying process. The filtering and customization lets us adapt it to our site nicely. Reporting lets us measure employee performance.

I can't think of something I dislike. The tool is very useful. If I could make it better I might consider integrating it into other services like gmail or hubspot to manage everything in one place.

Customer communication is key for us. The conversion increases if we have an opportunity to speak with them. Customers are liking not having to talk with someone on the phone. It also lets us see traffic and when and where customers are shopping on the site. It gives us a great amount of insight.

Love how simple it is to adjust settings for the chat, seems to be very easy for the users to use as well which is very important (we've used other chat platforms before where costumers felt lost and ended up just calling).

I wish it had more design options, the look is great but it would be cool to be able to implement more design elements and import our own assets to fully customize it.

Costumer retention, it has helped greatly to be able to attend to our costumer's needs in real time while they're navigating through our website rather than them having to figure things out on their own and hesitate to give us a call or send an email due to urgency.

I like how easy Olark is to implement and how it makes our company much more accessible to potential clients and students. For just a small fee each month, we are able to capture more leads and help students register for our courses before they leave our sales page and get out of the purchasing mindset.

Maybe this is just something that I need to look into on Olark's site, but I would like to have training on other features of the software and how to best communicate with customers on the platform.

Answering questions that many potential students would not bother to email us.

Clean looking, simple to utilize and see regardless of whether you are simply beginning in Customer Support job where instruments now and again appear to be very confused. It effectively coordinates with your organization's site or different systems. It's UI grabs the eye of your clients to get associate with your help group. The conduct of clients is followed and could be utilized to examination to know their opinions

Truly, Olark is a standout amongst the best items that we've at any point utilized!

General client support from their PC or versatile programs. End clients can discuss straightforwardly with care staff to have a plenty of issues settled; including deals data.

I like the ease and the integration with Salesforce

I wish that it would import the transcript into Salesforce

The ability to interact with potential clients. Also keeps track of the people in the chat that we miss!

What I like best is how with Olark I am able easily to connect with customers in real-time and see what they're seeing. Some customers don't want to call in and they might be multitasking so task offers another medium for our customers to connect with us and shared their issues and get answers in real-time. This is great as opposed to emailing us through our contact form- which often involves a lot of back and forth and wait time between each party's response. It takes on average 10 minutes to get a chat complete to resolve all their questions, whereas versus email we would have to sometimes take up to 24 hours to get an issue resolved with all the back and forth. Also, with Olark, we can see what page the customer is seeing which ensures that we are both on the same page. #punny

I don't like how the link to that person's account doesn't automatically open. This means that I still have to manually pull up their account by searching by email in our system and this means more wait time for the client. Clients expect faster responses via chat and it would be nice if somehow Olark could be integrated with our CRM so that a customer's account can instantly pop up which would definitely create a WOW experience for clients as we are able to immediately look into the issue as opposed to searching for the account.

One of the main problems was response time. Previously we only had email channel where clients could write in. This meant a slow response time, and clients couldn't upload screenshots to their requests. This was a problem especially for our technical troubleshooting where a client was seeing something and we weren't sure what they were seeing and then they'd have to describe everything and then send us screenshots which further delayed the process. Plus, email led to a lot of back and forth which mean a longer response time to resolve their questions. With chat, they are now able to upload screenshots via Olark and we are able to answer all their questions while we're both available instead of waiting for the other party to reply by email. This has led to higher customer satisfaction.

I like the easy outline of the website.

I do not have any dislikes! I think the entire experience is amazing and I would definitely recommend anyone to this site. They are just amazing and great!

I am solving customer service issues through Olark.

Olark is great for businesses who have a chat function on their website! They make things so easy to chat with customers and the shortcuts are a must!

There is some lag in the chats sometimes, but that could have to do with my internet connection.

We use Olark mainly to help customers troubleshoot purchases that they are having issues with or clarifying any questions that they might have about our product. The instant messaging helps a lot with those who are out of the country and needing immediate assistance, or those who are uncomfortable calling in to talk to a representative.

It is professional, very user-friendly. A useful way of boosting b2b sales.

So far I haven't run into any cons. Every once in a while it seems the chat timeout but might be my connection.

Gives me another alternative. I can qualify potential clients and stay focus on midsize to large companies looking for our Timesheet / Project Management enterprise software while visiting our site.

I like that it's in real-time, you can see what the guest is looking at, and the short cuts make chatting very easy.

After 5 minutes if you have not responded to a chat it puts you away.

Since I am in sales, it helps us engage guests that would normally be surfing the web. I get commission only on calls over the phone, so I can disrupt their online booking by offering to answer questions over the phone.

It is very user friendly. Very bright and colorful. I love the shortcuts ability!

I do not like that I can be logged out if I have not spoken to a customer within 5 minutes. If there was an additional notification sound or pop up that would be convenient.

We are able to turn passive clicks on our websites and convert them to bookings.

Integrates with our website and is immediate connection to problem solve or answer questions to our clients.

Sometimes there is a slight outtage and they let you know but I wish the notification were a bit bigger.

We use this daily for tech support and simple questions. Billing, tech, help articles, simple questions. Bugs and more. Customers don’t have to wait for an email to arrive and go back and forth. Mutually beneficial.

I like the friendly interface of Olark and the ability to track analytics easily.

As a business user, there really is nothing I dislike about Olark.

Providing service to customers who search products on our website. We answer any questions that they may have.

It is a great program, with lots to offer, and from what I have seen, the company is amazing to it's employees, which can effect the clients, since you can often tell based on customer service experiences. It allows us to keep track of all of our chats, as well as allows the guests to grade their experience. Plus it has generated a ton of new leads for us!

The only feature I wish existed was a way to put a chat on hold, or allow them to put their info in and let them know that someone will be with them momentarily, instead of getting multiple chats at once. We often have to all be offline to finish what we are doing, which doesn't allow the clients to use the chat feature. It would be useful for those companies, like us, the only usually have 2-4 people online at one time.

It helps us catch those guests who don't want to call in and talk to someone real. We are able to give our information at the click of a button, and then eventually get more leads out of it. We require at least their email address, so they also get put into our mailing system, which also helps to generate leads.

We implemented this in a day and it was SO easy to install. You can customize it a bit to match your branding. The customer's portal and the admin's portal is super clean and easy to use. It gets the job done.

Reporting is not extremely customizable. They just added send a photo, which is GREAT. I wish admins can send photos back, but I Think OLARK is working on this already. Other than that, I do not have many complaints.

Increasing conversion rates, reducing customer service emails and time, improving customer satisfaction with quick access to questions/answers.

I love how simple the system is to use and implement. It took us no time to get up and running and is such an amazing tool for our customers. Our Customers also love the quick easy solution for questions they have. If customers are on our website and have a question, they do not want any stumbling blocks on their path to purchase and this solves that issue!

We can’t easily transform a chat into our support system to create a ticket. Reporting is by extremely customizable either.

Olark helps us answer questions in real-time in order to lessen the path to purchase. We are able to convert our customers much quicker by removing stumbling blocks.

The platform is feature rich and keeps you informed of who you're communicating with.

There isn't much to dislike with the platform, but if I could change one thing, I'd add an app integration with my CRM so I don't have to have multiple browser tabs open. One for Olark & one for CRM.

General customer support from their PC or mobile browsers. End users can communicate directly with support staff to have a plethora of issues resolved; including sales information.

I love being able to reach out to my website traffic. It is an easy way to answer any questions and make a personal connection with people to retain them.

There is absolutely nothing I do not like about Olark. They let you customize your conversation box so you can make it according to your needs.

It helps businesses reach out to the website visitors.

It's easy to locate transcripts when needed

I do not dislike anything about it other than sometimes when it takes a minute to load, other than that,no complaints.

locating duplicates cases of the same issues if a customer reaches out via Olark, we can resolve duplicate cases or help track old conversations to resolve new issues