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Olark
Seamless Live Chat Solutions
4.3
(223)
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Olark Reviews & Product Details

Olark Overview
What is Olark?

Olark is WCAG 2.0 AA compliant, accessible, and GDPR-ready platform touted as the best way to help boost business sales, solve issues and understand your customers. It gives customers the answers they need immediately and helps deliver powerful insights about what they want to build lasting customer relationships.

Company Olark
Year founded 2009
Company size 11-50 employees
Headquarters Ann Arbor, Michigan, United States
Social Media
Olark Categories on Findstack
Ask Questions about Olark
What Olark is best for?
How does Olark compare to ChatBot?
What are the pros and cons of Olark?
Olark Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Olark Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Olark Media
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Olark Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 05, 2024
Olark Logo
223 Olark Reviews
4.3 out of 5
Small Business (50 or fewer emp.)
Jan 25, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Use plank on a daily basis"
What do you like best about Olark?

It makes communicating with potential clients much easier, and makes us more approachable

What do you dislike about Olark?

Notifications are sometimes easily missed

What problems is Olark solving and how is that benefiting you?

Increase number of new clients

Mid Market (51-1000 emp.)
Jan 07, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Excellent "
What do you like best about Olark?

It makes exchanging info with customers Quick, easy to learn, effective.

What do you dislike about Olark?

I wish I could make the chat box larger when I’m typinf a longer reply.

What problems is Olark solving and how is that benefiting you?

Communication with customers

Mid Market (51-1000 emp.)
Dec 21, 2017
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"User friendly interface for chatting with customers"
What do you like best about Olark?

I like the easy to use interface on the user end and on the customer side. It's easy to navigate .

What do you dislike about Olark?

I honestly don't have too many dislikes. I really enjoy the platform. I wish maybe there were some improvements available for the transfer function, but besides that I'm pretty happy.

What problems is Olark solving and how is that benefiting you?

Being able to reach the customer not on the phone is a very useful function and Olark is very useful in being able to achieve this.

Mid Market (51-1000 emp.)
Jul 06, 2017
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Extremely User Friendly Chat!"
What do you like best about Olark?

Olark allows you to create easy shortcuts to use in your chats! Instead of typing each question or comment, I can preload shortcuts so that I only need to type a character! The chat's ability to tell a location and whether or not the visitor is a current or new customer is also extremely helpful! The integration with Salesforce is awesome! Leads get pushed directly to our CRM

What do you dislike about Olark?

Sometimes the chat can lag the correct page that the visitor is on. But other than that no complaints!

What problems is Olark solving and how is that benefiting you?

The ability to talk to potential new customers through the chat is great! I am able to answer questions for prospective customers, and identify those that are current customers!

Enterprise (> 1000 emp.)
Sep 23, 2016
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great Chat Option"
What do you like best about Olark?

The amount of features you get for the small amount you pay. We researched multiple options but this was the best value. I like the ability to reach out to customers if they are stuck on pages and the ability to screen share so we can see what customers are looking at.

What do you dislike about Olark?

There are no features that I dislike at this time.

What problems is Olark solving and how is that benefiting you?

We are trying to reduce the amount of calls coming into our call center. We are seeing multiple users using our chat functionality, which is cheaper than if the same user called into our call center since one agent can chat with multiple customers.

Mid Market (51-1000 emp.)
Sep 23, 2016
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Olark Chat"
What do you like best about Olark?

Very easy to use dashboard. It allows you to store a generous amount of prepared responses to common questions to improve efficiency as well as give quicker responses to prospects.

What do you dislike about Olark?

It seems to go in rest mode too quickly which I think I probably have control over. Really nothing to complain about. It is pretty efficient.

What problems is Olark solving and how is that benefiting you?

It allows us to respond to prospects and customers questions a lot faster an with a lot less steps then in the past

Small Business (50 or fewer emp.)
Sep 20, 2016
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Olark Makes It Easier to Relate with Customers"
What do you like best about Olark?

Olark allows you to screen share with your member to show them how to manage their account or process an order.

What do you dislike about Olark?

I wish that the reporting was a little more customizable with questions unique to our company.

What problems is Olark solving and how is that benefiting you?

We've realized issues with our website faster when customers can ping us and say something isn't working. We've also converted more people that would normally abandon cart by assisting them instantly with the checkout process.

Small Business (50 or fewer emp.)
Sep 20, 2016
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Effective customer service and lead generation tool"
What do you like best about Olark?

It is simple to use, integrates well so we can use iPhone app and desktop client.

What do you dislike about Olark?

I think it is expensive for what it is and vs other options on the market. I also find that the online support they offer is always offline so have never been able to get support (we are in Sydney AUS, so I know this is probably dude to time zones - but just a disappointment)

What problems is Olark solving and how is that benefiting you?

We use it as both a customer service tool and a lead generation tool.

Small Business (50 or fewer emp.)
Sep 20, 2016
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Good"
What do you like best about Olark?

Easy onboard and integration. Allowed us to switch plans without annual commitments

What do you dislike about Olark?

Billing can be confusing but we manage to sort it out. Admittedly, we had to switch plans

What problems is Olark solving and how is that benefiting you?

Live chat ststem

Mid Market (51-1000 emp.)
Jul 22, 2015
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Live Chat at its finest."
What do you like best about Olark?

Like the ability to change notification m,method and it's prompts for starting a chat are excellent.

What do you dislike about Olark?

The only drawback would be the the ease of setting up new preferences.

What problems is Olark solving and how is that benefiting you?

Getting communication with a young diverse crowd of students.

Mid Market (51-1000 emp.)
Mar 27, 2015
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Voice of customer — loud & clear!"
What do you like best about Olark?

Olark's a terrific tool for any business looking to connect more closely with its customers. Easily deployed and economically priced, it's on par with many chat services used on enterprise websites. We advance many deals that would otherwise have been lost—simply by offering assistance in real-time to confused prospects.

What do you dislike about Olark?

While no fault of Olark, using it effectively requires organizational planning and commitment. You need staffing, obviously—ideally 100% dedicated but fractionally dedicated if need be. You also training to ensure your team is as helpful as possible. Lastly, you need to make time to look for patterns in what you're hearing. These patterns indicate problems with your product or website.

What problems is Olark solving and how is that benefiting you?

We use Olark as a live chat solution on our website. It gives users a chance to ask questions if they're confused.

Mid Market (51-1000 emp.)
Dec 15, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great app with ability to create auto responses."
What do you like best about Olark?

Ability to create auto responses. Copy of the chat convo is sent to the email.

What do you dislike about Olark?

I think it can help to include a few themes to make it look perky?

What problems is Olark solving and how is that benefiting you?

Communicating with clients with immediate concerns.

Small Business (50 or fewer emp.)
Aug 02, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Free trial is great for online events"
What do you like best about Olark?

Olark is extremely easy to install and simple to use. We have used for online events during COVID and I was able to train different volunteers on how to manage the chat feature through Olark easily. Love that they make a free trial available.

What do you dislike about Olark?

I wished I could put the chat on one page on our website, but it seems like you have to do all or nothing. We use Squarespace, so I'm not sure if it's that specific integration only.

What problems is Olark solving and how is that benefiting you?

Facilitating questions during online events during COVID; helps us to better engage with folks virtually, which has been tough.

Mid Market (51-1000 emp.)
Sep 24, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy to use and great UI"
What do you like best about Olark?

Olark is very easy to use. I like the different chat features like automatic pop-up and the ability to toggle it on/off.

What do you dislike about Olark?

Lack of metrics. I wish there was a way to group similar keywords and measure by them.

What problems is Olark solving and how is that benefiting you?

We are solving our inability to chat on our website. Benefits include people chatting with us because of automatic pop-up when they arrive to the site.

Enterprise (> 1000 emp.)
Jul 01, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"One of the Best website chats"
What do you like best about Olark?

Olark is like one of the most important ways to chat with our customers on the website. I'd say that this is like the easiest way to accommodate customer and people who visit the website. Basically, you're able to chat with the customer just by getting their names and numbers. Another one would be the fact that you're able to solve the problem efficiently and effectively. There is also feedback at the end for the customer representative which is pretty awesome.

What do you dislike about Olark?

The part that I don't like about Olark is limited features. Another would be restricted access to the location of the person who is basically chatting with you. Another would be, it doesn't really matter what information I put in to start the chat as a customer either valid or not. The chat will come through, basically, there is no filter of validation.

What problems is Olark solving and how is that benefiting you?

We are able to resolve customers issues over that chat whoever visits our website with minimum effort and ease of use. Also, you can provide information via links and pictures.

Small Business (50 or fewer emp.)
Apr 02, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great idea bad timimg"
What do you like best about Olark?

The ease of use ans being able to see what my customers are buying

What do you dislike about Olark?

How quickly they boot you to inactive for lack of response 10 seconds is quick

What problems is Olark solving and how is that benefiting you?

Live chat and technical support on the spot before an order is placed. Has greatly reduced reshipments

Mid Market (51-1000 emp.)
Oct 19, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Olark is a great solution! "
What do you like best about Olark?

We needed a quick, easy to implement, chat feature for our website. This provided that and a lot more. We quickly integrated it to our CRM and now not only use it for basic service related issues from customers but also as a lead generator!

What do you dislike about Olark?

I like this product as it is, I only wonder if I would get a better integration to by CRM if I used their paid service or chat features instead. Overall if you need a good solution for chat this is it!

What problems is Olark solving and how is that benefiting you?

Online customer chat function. Lead creation.

Small Business (50 or fewer emp.)
Oct 10, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"A helpful addition to our website."
What do you like best about Olark?

I enjoy Olark and how we are able to connect with customers in real time. It's nice sending automated messages as well, even when we aren't available to chat.

What do you dislike about Olark?

Sometimes when I turn off a targeted chat it still shows up to site visitors.

What problems is Olark solving and how is that benefiting you?

We are solving customer's problems and answering questions faster than ever before talking with them in real time. We have found that since we get to troubleshoot on the spot, we are able to make more sales because customers do not get confused and leave the site.

Small Business (50 or fewer emp.)
Aug 29, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great Chat Experience"
What do you like best about Olark?

Easily assist customers, organized layout, able to see everything the customer is doing

What do you dislike about Olark?

not enough customization options, using multiple names/accounts at once gets tricky

What problems is Olark solving and how is that benefiting you?

Constant customer support, increased conversion rates

Small Business (50 or fewer emp.)
Aug 14, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Focused Chat Tool"
What do you like best about Olark?

Great tool. They focused on one area of customer support-chat, and ended upcreating a very good product that is laser focused on getting the job done. The pricing policy is simple, and stability is great.

What do you dislike about Olark?

I've heard of stability issues in the past but haven't experienced this.

What problems is Olark solving and how is that benefiting you?

Chat, Customer Support, Customer Service, Sales