QuickBooks Point of Sale Reviews: 4.1/5 — Solid Choice

Previously we implemented the QuickBooksPOS for our retail organization. As a fan of QuickBooks Enterprise, QuickBooks POS was just as good and well received by our users. It was easy to train all of our front line staff to use the system. Standardization also helped enable efficiencies for our check out process. Faster checkouts mean happier Customers!

Sometimes, we experience connectivity issues that are difficult to trouble shoot between infrastructure (network) or software.

Automation of the sales receipt process. Standardization and integration with accounting system enhanced.

QuickBooks POS is fairly easy to use after you get the hang of it.

It ca be a bit of a learning curve to lear QuickBooks POS.

We are able to store and manage almost all information for the company.

The ease of use. However, I also like how clean and straightforward the interface is. All the information is clearly labeled and accessible. Makes accounting for our company completely simple, accounting knowledge is not even needed.

How difficult it is to integrate with CRM systems. My company is having trouble finding a CRM system that integrates with QuickBooks in a cost efficient manner.

Our entire process of accounting has been completely simplified. Great tool for any business looking to simplify accounting.

Quickbooks makes it easy to store comprehensive customer info, and pull up cards on file quickly to complete payment in a matter of seconds.

It can be difficult to figure out small things - If you accidentally enroll a customer in a rewards program long enough for rewards to accumulate, you'll get a pop-up asking if you want to apply the reward to every purchase of theirs. This occurs even after you un-enroll the customer. I never figured out how to stop those pop-ups, because the software can be a little overwhelming to navigate.

Working at a Dog Daycare, many customers aren't interested in hanging out in the lobby for too long when they come in after work to pick up their dog. They just want to grab their furry friend and go home, which is understandable! QuickBooks made it easy to store customer info, including card info, so that customers could be in and out without fumbling with getting their card out.

Easy to use and train, has the great feature of being able to add administrators to modify and change things such as price or inventory, has user setting to allow for working but no access to changes. Auto generates UPC codes and can organize info into categories such as price,title,alphabetically or merchandise brand

The theme is very outdated, looks like something out of the 2000’s. Reminds me a lot of windows xp in terms of theme. Could use a face lift. Also a bit complicated to navigate and change certain settings, a search bar for settings would be very helpful.

Being able to keep inventory and prices in one place is great, end of day sales report also a very good feature. Able to keep records from everything that’s been changed and/or sold

I like all the different types of reports you can run, see YTD sales.

Sometimes it shuts down while working on something and it doesn’t save

Running reports to keep items in stock based on what we’ve recently sold

As a newcomer to point of sale systems, I think that quickbooks is relatively easy to use and learn. It is relatively straightforward when navigating through the different tabs.

The POS used to freeze fairly often, and we would have to restart Quickbooks. Occasionally we would have to reach out to Quickbooks support due to glitches, and they would be hard to reach. However, it has been easier to get assistance recently. Also, sometimes the clocking in and out feature freezes, which can be problematic for employees that have busy closing or opening shifts.

Use the POS system to track basic inventory/sales/etc. and connect with the Quickbooks accounting system. While I do not have a point of comparison with other POS systems, my coworkers report that it was easier to use.

I love the way that the inventory is organized; it is really easy to navigate.

There are only a few features that I do not like, primarily the ones where you have to go in a circle to get a simple process done.

I used it in the past to organize and do an inventory, in addition to using it as a Point of sale system.

QuickBooks point of sale system is simple for adding in items for the invoice. You can export it and bill from the software, or simply use it like a register for payments and billings.

While the features are what you need, the software is simply not user friendly. Think using a droid vs an iphone. simple design of layout and placement of items would make it much smoother to use.

Used it as a pos system.

Super easy to use. Inputing inventory and updating it.

System doesn't always update in a timely manner

Accurate inventory.

This is the standard in bookkeeping and it's ease of use is refreshing. Various updates have stabilized any bugs it previously had so I have no complaints really at this point. If you're in a bind and need to choose, quickbooks wont do you wrong.

Although you can easily get used to the product, there are still ways I'm sure to ease a novice into all the processes of the software. Maybe an even more dumbed down approach would work?

Everything from bookkeeping to expenses are managed nicely and clearly. It's a nice benefit to have everything organized and clearly stated in front of you. These guys are a well known brand for a reason. Novice users will not stress out getting started with QuickbookPOS, intermediate users will be satisfied and pleasantly surprised, and expert users can even be surprised with the sophisticated range of use they will find and tasks they can accomplish with this product!

I like that it helps me keep track of inventory and keep track of what customers have bought in the past. Easy to use for the small amount of retail that I do in my office.

I don't dislike anything. Bigger businesses will find that the basic POS is not enough for what they need. They would need the pro version

I can keep track of my inventory and keep details on transactions and what customers buy. This helps me to decide which inventory to keep in the office and which inventory to get rid of.

It keeps everything and is very accurate

It quits a lot and is quirky in operation of it.

We use it to keep track of income and remind customers. It is very accurate and has a good tracking tool with it.

Easy to use especially for my associates who are older.

Constant random issues that pop up and customer service take forever answering basic questions

Great for all kinds of sales reports

I like the fact that the item lists are in alphabetical order. That’s about it.

I dislike that different stores within POS do not communicate with each other (meaning I cannot search one customer’s history in each store and find the same content). I also dislike the fact that when searching for customers, sometimes the customer name does not populate unless you go to customer list. It’s annoying.

We are helping solve inventory issues, but again the trouble with not being able to communicate the Same info in between stores.

The ease of entering payments and invoices

The cost and not being able to add as many users as we need

All of our information in one easy to find location

Helps me get the job done and stay organized. It's not the best program out there, but it's very pricey to switch, and this integrates to Quickbooks fairly well.

When receiving items, it does not save a cost you enter. It uses your last cost. If you have freight separate from the item cost, you can add it to the invoice but have to split it on the Quickbooks side--you can't on the POS side. The comment section for customers is not long, and there is not a spot to have the customer profile with selling notes. The note section has a very small limit for number of characters. It also locks up a lot and tends to run slow when pulling a customer's order history. We have had to upgrade our computers twice now just to run the programs.

Inventory control, managing open POs, and processing sales transactions.

It appears to be comprehensive and my CPA uses it.

It is complicated. When my CPA is not around, I cannot do payroll functions as it is not intuitive. Also, from the day I first loaded it into my laptop, it loads very, very slowly (sometimes takes and hour to fully load) and when it is running, the entire laptop runs very slowly.

In my business, it does accounts and payroll.

I like the overall customer service associated with the program. I have had some questions which have been answered in a very short amount of time and it did not takeme a long time to get in contact with somebody who was able to answer my questions. I think that the website is great for all affiliates however, I wish there was more of a focus on the overall management chain.

I find the lack of a streamline design to really be disappointing and complicating to use. This design does not allow the users to focus on the material but instead the user has to work on understanding the application and then going through and re-evaluating the data.

I think that this program has allowed me to opportunity to grow and understand more about the corporate world. Using a survey webpage is great because it allows great communication between both customers and the professionals managing and inputting the data.

We purchased Quickbooks POS because we have a small retail shop connected to our large print shop. Our print shop uses Quickbooks Enterprise and we needed a POS system to connect easily, which Quickbooks POS does. It has all the things you would want in a POS: inventory management, checkout system, connect to a scanner, barcode printer, layaway options, plenty of reports and even a timeclock.

We've had some issues with it. You can only use a connected card swiper if you use their merchant services, which is more expensive for us as our bank gives us special discounts. We've had database failures and lost days worth of receipts and inventory changes. Checkout has several unneeded popups which slow down the checkout process if you have a long line.

We needed a solution for our retail floor, and we appreciate having a software that seemlessly connects with our financial system, which is Quickbooks Enterprise. For anyone looking to connect with Quickbooks financial, this is a good option.

This was the first POS software I used. It helped the small business I worked for automate and streamline the finances.

Looking back, the software seems overly bulky and cumbersome comparing to other similiar software.

FInance automation. Organizing finances from paper to digital

The user Interface was easy to use and navigate.

It was easy enough to go a little too far and get lost in menus

Having a point of sale system that integrates with our other systems was a dream! Inventory, sales channels all in one.

Customer service was always extremely helpful. Jason was awesome

When it didn't work I had to sit on the phone for hours because no one locally could fix it

POS and inventory

I like that you are able to build your own inventory or import an existing.

It is hard to teach yourself the new system with little instructions.

the ability to make each inventory item accountable

The basic tasks like "make a sale" are easy to get to and user friendly.

If you change a customer from a "company" back to a regular customer and a sales order is already been made and a deposit has been placed, the whole sales order becomes messed up. It will not allow you to change the customer but it also will not allow you to take the remaining deposit or do any other tasks. It has happened on multiple occasions because when we import customers from outside programs for some reason it tracks them as a company. I would also like to be able to put images into the inventory list per item -- it helps customers see what they are actually ordering and would also help new sales people to be able to look at an item in inventory and then be able to find it in the showroom.

It has helped to keep better track of inventory. We can now also track what is the best sellers, track sales by what is sold through cash and carry versus through special order.

conectivity, it works really well and we don't worry about our terminal being obsolete

nothing, it's fine - we use it all the time

easy to use, faster

able to have many skus, lots of departments and great reports

no CRM, every few years they would force you to upgrade the software at the cost of a more than $1000 each time and now they have pulled the plug completely and after 12 years I am forced to find another proivder

managing many different departments and report creation for sales each month

Easy invoicing when the program is working properly

The tech support is not knowledgeable. It is sad when you call for help and know more already than the person who is supposed to be the expert

Billing is easy when it works. A somewhat accurate accounting of a customer record.

The only thing I liked of this was that it was easy for the cashiers to use. It was very difficult and frustrating since we really needed a POS program urgently, so we chose this one because it was from the same accounting program we use, so it would be supposedly easier to integrate. It looked it was really simple to use and to implement tho, so at least the setting up wasn't that complicated as everything else. I hope that at some point they fix it so it can be use later on, who knows! Maybe they do make it better, since this company has other great products (such as QB's!)

Everything else, it was really difficult to connect it even with Quickbooks itself. We sent more than 15 hours a week just trying to work with the support via phone, it was useless, not even them could fix it. I thought it was going to be a great product since its Intuit's, I was very dissapointed. They offered another solution via another program they are offering, but it was way too expensive, the price was prohibitive! As of, today the problem couldn't been fixed. So it was a waste of money and time.

We were trying to have it available for all the stores and with the mobile-stores too.