Remote.com Reviews: 4.6/5 — Highly Rated

I like customer service in every aspect since I started and for any queries, I have been sorted within 24 hours timeframe.

Not being able to speak over the phone with representatives as all communication is through emails. One of the other aspects, I like to suggest is for them to have a payroll cut-off submission by the 16th of every month as opposed to the 11th as most companies do their payroll, especially for commissions by mid-month. So, there should definitely be and exception for it to be submitted by mid-month.

For working remotely succesfully

The onboarding was easy. Payroll is without complications and the chat support is very helpful.

I am not a big fan of the website. It looks good, but it would be good to have more options to perform on the website. Also the benefit pay takes very long to be processed.

My employer can hire me in mexico without much trouble and that opens for me the opportunity to work for a foreign company.

flexible, helpful, support very great, and help you every time

something the processing is take so long

it help our company paying salary for employee across the world

The prompt answers, the platform that is very intuitive and provides you access to all information that you might need

I think that 1st call by zoom or any other video platform would be more efficient and would avoid several backs and forth

Mainly taxes issues. It's preventing me spending a lot of time and money to properly manage my taxes and everything HR related

The support service is excellent. Few clicks, you can raise a ticket for the issues.

There is not much to dislike about remote. I have used the remote web application.

I had an issue with my final payslip not being found in the remote. I have raised a ticket, and even though it took a few days to resolve but the support team helped me fix it, and they have clarified all the financial aspects as well

Navigating the dashboard is incredibly easy and simple. Whenever I have any inquiries, they respond within a couple of hours, and any issues are resolved promptly. I appreciate receiving my pay a bit earlier than expected, which is a great perk! I want to give a special shout-out to Danae for being amazing support, always available whenever I need assistance!

It would be great if I could view any overtime added by my employer on the dashboard.

I have experienced some problems, but they were dealt with quickly and promptly.

The application is friendly to handle during contract.

There is no a direct contact to resolve fast concerns in contract

Facilitator of hiring at Portugal.

Easy Onboarding process, amazing documentation and automation as well as the super-helpful support team. Enabling employees to move to the places they want to live has increased employee satisfaction massively.

Contractor management can be improved - Onboarding takes time.

Talent is no longer only based where offices are, in a remote-first work environment, the location or residential address can be basically anywhere in the world. Remote helps us to streamline hiring, payroll and opens doors for employees to move to multiple places within their career while staying EventMobi team members.

I was able to set up my profile on Remote within an hour and get answers to all my questions. My advisor was very friendly and the job contract was delivered to me in a quick manner.

I noticed that most items on the website were translated, so I would know what German document they were referring to, but sometimes it was not translated.

My company is not fully established in Germany and this service allows me to work for them.

They helped me any time I had a legal/contractual question, answering to all my doubts in a timely and precise manner. Also, they've been proactive

Nothing, they really helped me all the time.

I was working for an American company and Remote helped us for the contract, payments, legal bonus/national laws and to manage all the contract elements.

I was highly impressed with the app and system , very user friendly and with customer service.

I do not see any downsize for the moment

they helped me to get recruited in turkey on behalf of Italian company for remote work

I was able to obtain all answers to my question in such a nice and friendly way

There is a time difference where chat agents seem to not be available

Keeping the payroll and benefits for all employees

How easy and smooth was everything, contract, payslips. Also always was there someone if I needed support

Nothing really, everything went really well

Being contracted by a German company while I was in the Netherlands. It made everything smooth and easy

Seamless and simple process, Easy onboarding process.

In India, if they enable NPS employer contribution, it will be great.

Easy onboarding of employees across the globe.

Really great to work with the remote plattform. All information are well organized and easy to access. The best thing is that everything can be handled 100% digitally and there is no need for e.g., printing, signing and scanning of work contracts etc.

The only thing that can be improved is the interaction with the customer support team via the platform. As there is no option to see your recent requests or follow up on them in e.g. separated threads. The only way to interact is via the chat functionality or via e-mail conversation.

Global employment contract management. Gives us the ability to employ people all over the world without having a local entity in each country. In addition, it makes it easier for us to work with international transfers of our employees.

Whenever I have questions, Remote get back to me so quickly, and I know they will have a human, caring response. They have supported me as a People team member with candidates we are hiring, but also as a candidate myself, and always go above and beyond in their support.

I can't think of anything! I guess the only thing to improve on is to keep on adding more locations that you can help us employ in!

When it comes to hiring, Remote enable us to hire the best fit- not just someone who is in a 'convenient' location. As a remote first company, they understand that different countries will have different nuances, and this really helps us to grow the company in the best way, with the best people.

Instant support, any queries handled promptly with best solutions. Very professional staff. Robust system. Very easy to use portals. Access to all necessary documents or information in fingertips. Secured.

The documents section has all my documents all at one place and sometimes i get confused which one is what as the full name of the document doesn't appear in the screen. So maybe you can make segments show the documents in order. Like these are regarding the onboarding, these are regarding some amendments in the contract, these are documents I have requested. Etc etc.

My employer doesn't have a office setup in my country. Thus remote helps them to get us hired and work for my employer handling all payroll related things for me in my country.

It is very intuitive! Easy to work with and a very straightforward solution for all HR paperwork.

So far, I haven't found anything in particular to change.

Remote has solved the way my company hires me from another continent.

The customer service is really great, especiall the life cycle team is doing a great work, since they are very helpful and really friendly and take the time to answer all the open questions. I had a lot of questions regarding different locations, also very specific ones. The team gathered all the information and was very helpful and also provided a lot of helpful information for our employees as well.

The only negative topic is, that the customer service is only available via chat or email. However they are very fast in getting back to you, so it is not a big issue :)

we can hire employees who are not living in Austria

The simplicity of the platform is amazing, everything is very well documented and accessible. The communication tool is also very good and the response time is awesome!

There is really nothing I see that I dislike with this platform, recently I contacted them about having a feature that would show remaining days of vacations and they said it's currently not available but it's being considered. It seems that they are constantly adding more and more features

Currently working for a company that is not located in my country. Remote acts as a bridge between me and my company, allowing me to work from my country without worrying about anything.

Overall a very accessible tool, easy to find/load/generate files related to your personal HR data. I like it a lot as it makes my life easier and its online, instant!

Even though I started using Remote three months ago, I found all information that I needed and the guidance support from the online chat team. So far, so good!

The payroll is available for review before payment, and the documents can be quickly loaded and generated whenever necessary. The main benefit is my time, I don't spend time on admin stuff as Remote is taking care of what I need quickly.

Remote has been a pleasure to use for raising expenses with their new app, downloading documents in the local language as well as handling the administration for moving countries.

Sometimes some janky user experience issues with the web platform and one time customer service has been slow to respond. It's been 90% great though so would just like to see them at 100%.

As a remote employee it's ultra easy to raise expenses, downlaod contracts and proof of employment, raise time off requests and for the odd needs contacting customer service is a breeze.

Fast respond, no delaying and professional service, even when there was technical issue the entire team was always very helpful and pleasant dealing with them

Nothing to mention, on a contrary I do advice every organisation to deal with this professional service.

Insurance issue which they handled very fast and dolce the ptoblemvery

The remote people know the process and make the new joiners understand everything and handle all the issues professionally

Till now I did not find anything wrong to report so there is nothing to dislike about remote

Relocation to a new country and work in Netherlands is benefitting me

They are always very supportive. They are polite, professional and they assist you wit any request you might have.

Since it's a remote company, you don't really have any face to face contact

It helped to work remotely and solve all the potential issues with taxes

In my case, people working at Remote were very knowledgeable about the legal and administrative bits of the country I wanted to work in (while I was not), and it was very much appreciated to get guidance on this topic to work where I wanted. I always had precise answers to my question, and it never took more than a day to get a response on any subject. They also handle most, if not all, the administrative work once you have your "Right to Work", so it is even more appreciated for an expatriate like me not to deal with a new coutry's administration.

I have not used the product enough yet to see any downsides, my experience was only positive for all the pre-enrolling part (onboarding/Right to Work)

Remote is a simple way for me to be hired anywhere in the world. It's a simple way for my employers to be able to hire me anywhere without the administrative hell of payroll/insurance.. if I wanted to live in another country

Easy to manage and use their portal. Always very helpful and prompt when needing assistance.

None so far. Everything has been pretty smooth.

Allowing a US company to continue working with employees who live or move across borders.

Remote.com is a leading player in the market when it comes from managing payrolls and provide country compliant benefits. I am very unfortunate not to be a part of the organization but someday wants to be an integral part. Thank You Remote.com Team.

I must say you guys are the best. You delivered beyond the expectations and I am sure not only me every stakeholders around the globe wants to say I am Remote.com. You are unbeatable. No Dislikes.

The power of delivering upto the expectations. We are free to hire employees across the nation and Remote.com makes take it up and provide a hassle free onboarding, Payroll and benefits management.

Anytime you need to access your data or process some actions you can find all and do it in inmediatly

Nothing, I think it offers all the information needed quick and easy

I can see all detailed information in all payments, manage expenses and time-off

Spanish support, quick answer times for requirements. No worries about completing government requirements. They handle all the details. Payments on time and the Payslip with details before hand it is gorgeous

Extra hours can take longer than 1 month to be reflected on payslip

Coordinate with a Global employer the country's requirements of the labor law. You will never be a freelancer but a full-time employee. The local coordinator helps you to keep legal on the country laws