RingCentral MVP Reviews & Product Details

The interface and apps are well designed. IVR system had many features.

Quality of the call. We used Ring Central for quite a while and experienced constant dropped calls and poor call quality. In many cases, we had to call customers back via our personal phones.

Office phone system and IVR. The IVR configuration and system are easy to configure.

It works for what it's supposed to - it allows you to call and video chat others who do or don't also have a RingCentral account. If others don't have an account, they can still access meetings through your links.

I feel like the video quality is grainier than it should be for 2021, though this might be more of an issue with the webcam. Calls lag somewhat frequently, which again could be for reasons outside of RingCentral's control. For instance, every couple of minutes my video feed goes dark for a second. I hate that you can't preview your video before joining a call with it. I even though I changed the setting to enable a preview, but that obviously wasn't what that setting was for. Considering other video conferencing platforms allow for previewing, I don't see any reason to choose RingCentral over them.

It's easy to work remotely and still have meetings, even company-wide ones.

The software works across platforms and is easy to use. Setting up users is simple. All info in one place for calls, texts, meetings, and voicemail.

Billing is a nightmare, and any corrections take forever. Account managers are no help, either by their design or the limitations of supervisors.

With locations in 48 states and staff moving locations based on need, we can ensure customers always reach someone to help them even if their rep is no longer in the area.

The implementation of RingCentral was pretty easy. They walk you through the whole process, and come into your office (obviously a little more expensive) on your launch day to ensure everybody gets set up correctly.

We've had audio issues galore with both RingCentral soft phones, and Meetings. In addition, our recordings on RC Meetings have been failing on a regular basis. We usually send recordings to customers after calls, so they have it to reference. Several Customer Success reps have had to re-do the entire (hour long) calls to try and re-record the meeting. RC Support has not been great. They constantly point you to their help docs, and continually ask for more and more information. For example, our customers were getting a malware notice when they tried to download RingCentral Meetings, which we told support. They constantly asked what antivirus, software, browser...etc our customers were using. Our customers are joining the meeting to talk with us, not give us their browser version. It ended up like 30 days later that RingCentral had not updated the security certificate on their install package. For our recording issues, they want all of our CS team to download ANOTHER app that keeps log files on it. If you go with RingCentral, be prepared for months of back and forth with their support team.

We wanted a cloud-based soft phone system that was integrated with a meeting solution. Really, the soft phone and Meetings app (Zoom) are two different apps that you have to open on your computer.

Their customer service is absolutely horrible. Ever since I first signed up they have obviously changed the way they handle customer service. Originally they had their own call center with staffed agents. Then I started noticing situations where they had "level" techs

hese were basically glorified secretaries that took all your information, said pretty words and then transferred to someone who dealt with the issue. It was inconvenient and time consuming but it wasn't a horrible experience. Now when you call it is straight up a call center reading off a script. They have no idea what the product even is and they just try to help you by pointing out the website FAQs or telling you something they are reading off a piece of paper. They are trained so horribly that you can actually detect the timing when they are reading off the paper. Horrible customer service.

I received a month free but they make you sign a contract to get the month free. I have been trying to close my account since two weeks in the free month and they will not close it.

Affordable for our business for a team of 20 employees, and worked well for the first month `

We had various issues with our services and weren't able to get it fixed. We recently decided to cancel our service.

We were about to setup an auto attendant, different lines for each employees, and a system for each department.

They have crippled a portion of our business by not understanding what we wanted. I think customer service and technical support are based outside of the USA and in a country where English is not the primary language. Also, when communicating with them over the phone each party speaks over the other party due to some technical anomalies.

The system is mediocre at best. The quality of the lines is 5/10, with a major delay in voice if you use the actual app and don't forward the lines to your direct phone/cell phone. After a few calls, we just decided to forward the calls directly as people were complaining about the voice lag.

ell I wasn't factoring in where you came from until you told me this was why the service was lacking? Strange thing to tell a client.

Integration with Zoho CRM worked for us.

Sales and Customer Service Support is atrocious. if you're a US based company find someone who has US based support. Ring Central sales and support is sneaky, lying, and will cheat to get your business. Watch out.

Ring Central has horrible service and is relying on the fact that they are the 'biggest'. Buyer beware, biggest is not best.

Complete flexibility with respect to telephonic communication. Plus, the auto-announcement has led to a virtual cessation of unsolicited sales and robocalls. Being late-comers to VoIP, we needed some hand-holding from Customer Support -- always obliging and thorough. This allowed us to get up and running very quickly. The Ring Central cell phone app affords us complete access to our phone system from just about anywhere, and transcription of voicemail messages has proven to be extremely useful.

I wouldn't exactly characterize this as a dislike. Ring Central is so feature-rich, I have a feeling we are probably missing out on something that might prove helpful, if we knew what it was. Unfortunately, the press of business and the lack of time has prevented us from digging in further.

Comprehensive telephone communication are far better using Ring Central than with any previous provider.

I like the text, and efax functionality.

time to figure out compliance for new features I do not need.

It has improved client and tutor communication.

I love how versatile RingCentral has been. We have been able to condense three different platforms into one.

I think the biggest thing would be adding contacts for the company and it only adds them as a personal contact.

We are able to track everything and make sure people are actually doing what they are supposed to when working and ensuring it is done ethically and by our standards.

Best thing about RingCentral MVP is i can use this everywhere in my phone whethere its android, iphone or in my pc or laptop.

Mobile application gets logout in the phone if you do not use it for few days...

I think RingCentral provides best quality VOIP services and also you can use it from anywhere as long as internet is available that is very much solving our problem is we were earlier using PBX server which was connected through multiple VPNS and there were call quality issues and out of office network we had to connect VPN.

It is so easy to implement, use anytime anywhere, and integrate into CRM. The support team is generally helpful almost all the time. It has a lot of features at an affordable price.

How it uses up a lot of connectivity bandwidth.

How it supports queueing which we need.

The easy of use to access a large number of features

I wish there were more numbers available in my area code for my fax line.

Cloud infrastructure based phone system.

Our company has used RingCentral for nearly 10 years and could not be more pleased with the dependable, affordable service. It has met all of our telecommunication needs, especially during the pandemic. The customer service is outstanding and we highly recommend RingCentral.

I can't think of anything that I dislike about RingCentral MVP.

Having a centralized phone system is important for our small business and RingCentral met those needs in a dependable, affordable manner.

I am pleased with the customer service, I have used their assistance a lot this year, and have appreciated every person that has helped me. I do like the direct line, I have had a few different phone numbers given to me, but receive faster assistance from what i believe is a premium line.

The online search system has not been very helpful, it is either outdated, or the search words/keywords need to be specific to what ring central would identify. If I am trying to find help on something, I need to know exactly what it is called before I can search it. Even so, I have been on a help page that gave me directions that would never have worked, I looked for so long to find the items it was suggesting, and I never would have found them on my own. I needed to have a person walk me through the steps, it was much more complicated than outlined.

It is consistently making phone service easier and more reliable.

Quick technical support Very easy to use

The price of the licences Can be tempromental

Help our clients

Versitil and convinience, I could make phone call on any device that I have access and log in.

It is a big application to be downloaded and it takes some time in many cases.

Communicatons has been easier, since we have the desktop application, no need for a deskphone in many cases.

Ease of Integration. Ease of Implementation. Easee of Use. Customer Support. Number of Features

Infrequent outages and call quality issues.

Enhancing the communication ability

The control you have as an administrator.

The update push sometimes crashes the application.

Migrated from Physical phones to SoftPhones was easy because of Ringcentral MVP. We don't have to worry about physical phones disconnecting anymore.