RingCentral MVP Reviews & Product Details

love the mobile application and integration with Zapier

the interface could be a bit cleaner looking

being available in my office without being tied to the office

What I love about the program is that your able to receive text messages from claimants as well as track down the incoming calls and outgoing.

I do dislike that you can't hear your the phone number first when checking your voicemail. Another feature I don't like is that if you delete a voicemail from the ring central website it deletes it from your inbox on your actual phone.

Better communication for people who can't call they are able to text.

I love that I can send a fax without being at a fax machine. I can log into ring central on my laptop or desktop and upload documents to send to any fax number. I can even send faxes through my email, which is perfect for mobile cell use.

The app for Ringcentral on mobile phones has not yet integrated faxing into it. That would be the easier than using an email, but I use the fax feature from the website on a PC more than accessing it from my phone.

We have eliminated landlines and can make our sales team completely mobile. They do not need to be in the office to send important fax documents to clients.

Ease of use. It’s very simple to log in and start using. Being able to screen share at the click of a button with internal OR external users is fantastic.

I wouldn’t say that I really have any dislikes.

Screen share and collaboration.

We were in desperate need for VoIP system for our office so that our overseas clients could reach us anytime without any hassle. We used CounterPath products for some time but didn't have satisfactory experience. Then we came across RingCentral and it has most useful, satisfactory system till date we used. It offers all the features you could expect from such system with stable performance. We have multiple numbers configured for multiple agencies we support and they work flawlessly together on same network. Their software is the best and call recording feature is superb in terms of audio quality and access. It is highly recommended system if you are in need of such phone system for your office.

Switching user to another computer is sometimes messy affair and should have been easy.

Hassle free VoIP based telephony system which is easy to integrate, manage and use.

I liked the fact that you can automatically record calls and have them forwarded to email. I think that the product is amazing for companies that have sales teams in place to speak with customers and that have a team in place that can utilize this product everyday!

I disliked the price. I felt as if it could have been lower then what it currently is now. I think that overall the product is very good, but the cost benefit to my company wasn't very high due to our lack of call volume. I think that for companies who have a higher call volume will love this product and will help to improve the productivity of the teams.

The benefits i had most were the fact that my calls were all recorded and sent by email top me. Benefits far outweigh the negatives on this product. i did like the fact that you can have multiple employees working and utilizing the system at the same time. I think that A product like this is great for companies with a higher call volume and that have larger teams in place to utilize this tool, Sadly I didn't use the tool as much becuase I am a smaller company with a small sales team and a lot of our calls are more customer based and not as mucg sales based calls.

I really enjoyed the Ring Central software because my calls would come to both my desk phone and my computer. It was so easy to pick up my headset and answer the call via my computer. The best feature is that any voicemails received can be put into text and you can read them rather than dialing up your voicemail. That made researching the issue before calling them back so much easier.

I really did not have any problems with the software that I can elaborate on. I enjoyed using the product and found it practical and useful.

This allows us to keep a record of our company calls, and a transcript of voice messages for reference. It also allows ease of use since our calls can be accessed via our computer and headset rather than using a phone and handset.

I work in the Sales department within my firm, and the recording feature makes it extremely easy for me to go back and listen to my calls with prospects and improve on my sales skills. In addition, Ring Central provides an app where you can text your clients.

The voice-messaging transcriber is extremely inaccurate. I hope Ring Central decides to improve this aspect of its software so that you are not forced to listen to the voicemail, but can solely rely on the transcribed message to your email.

The business problem Ring Central solves is that it allows us to have recorded conversations between ourselves and our clients. We often take verbal confirmations for payment, and call-recording through Ring-Central allows us to log these payment approvals in the event that the client is upset about a payment being taken from their account. In addition, I have realized the benefits of listening to my calls so that I can improve my overall customer service skills.

The many different options it has. I am looking forward to learning all of its capabilities

The installation process took a lot longer than expected

None yet that I can think of

The fact that it is automatic! It is helpful to not have to remember to record the call from the beginning when the Caller's ID is blocked.

There isn't anything I dislike per se. One improvement would be the option to delete the recording immediately after call.

Working with property management, this digital record of calls is so helpful! At the end of the day, I review the recordings, download the ones with important information, and file them in the appropriate folder - tenant, landlord, or vendor.

I can route it to my cell phone seamlessly and switch it back to my office phone in a matter of seconds.

Wish it transcribed voicemails and call recordings a bit better.

We always have calls where there are all these action items that kind of fade in our minds after the call. Since we work with so many contractors its difficult to remember what they said and what we said and who said what in general. It really helps us keep whoever is responsible for certain tasks accountable - it is super helpful for those who work with contracted organizations constantly.

The best tool for having meetings and calls. Features like screen share, meeting recorder will help alot in the corporate world. Having the control over video while starting the meetings is a big plus for us. Can choose over the dedicated Personal Meeting ID or change it when ever required helps the end users to join the meeting when we just share the meeting id number. Ring Central Meetings offer a dedicated dial in number which can be accessed from several locations on earth using their local numbers.

As of now, I did not see any missing feature that I dislike this tool. I would be more happy if the international numbers include INDIA also as most of my offshore team asks for this feature so that they can work remotely and join the meetings without internet.

Scheduled meetings with clients with ability to give a conference bridge dial in number. Some times while presenting demo's or while conducting special training we need to record the meeting while capturing the screen and Ring Central meetings is the best tool for us. Multiple participants sharing the screen is one of the unique feature we were using while conducting internal demos.

Ring Central is a great tool for the sales associates to use at the office as well as on their cell phone. They just open the app and can make calls and send texts right from there. Without using their own number.

I have no dislikes for this product at this time.

My sales associates can be engaged with customers on the go, which provides an awesome customer service experience.

I like the ability to block solicitor or robocalls from our call log. We recently uploaded a custom mp3 as our company hold music and the whole process was easy start to finish. Fax is still a relevant form of communication especially when it comes to sending proofs of brochures or for invoicing purposes.

I don't like how it separates the phone system and the users.

RingCentral Fax allows us to communicate with clients more quickly.

This application works as advertised. Company directory, calls forward to my cell when I'm away from my desk, works great with my wireless headset, and I can fax.

It can be inconsistently difficult to navigate the call log.

Our small business was looking for a reasonably priced, easy-to-use VOIP phone option for a remote workforce.

I like the ring central the best because this software helps me a lot, like the call are saved and it wont be deleted just in case you miss a call from the clients.

I don't dislike this software because it gives me and my colleagues an awesome experience since we are always talking to some clients.. we can always leave a message here in ring central just in case the clients is not available to talk

It gives me and my colleagues an awesome experience since we are always talking to some clients.. we can always leave a message here in ring central just in case the clients is not available to talk

It's very easy to use - lots of great features! Super easy to transfer calls because of the contacts list and the contacts list is also great for being able to see who is calling back when you receive a call.

So far I haven't run into any major issues with this software. The only thing that's slightly annoying is that when using the call monitoring feature, is that only one person can listen to the call. We used to be able to have multiple people listening a call with our old VOIP.

We no longer have issues with phone calls connecting or the line dropping.

Moved from land line to RingCentral transferring the same numbers seamlessly. Reduced costs - dropping two lines and keeping only one direct business line and one dedicated fax line.

sometimes confusing with new upgrades and bells and whistles

Problem - getting information from voice mails and faxes to appropriate staff. Now all team members receive voicemail and faxes via email, reducing paperwork and filing procedures. This information transcends to our iPhones as well

I really like the all in one package deal with RingCentral when it comes to their system! Their system has the phone system, the fax system, as well as other add-ons.

There are a few smaller things (such as being able to text your toll-free number) that I'd like to be able to do, right now you can only text the local number for example.

We operate across Canada and RingCentral allows us to do so with ease, and by saving money!

Ring central allows me to have an office phone system anywhere I go. It runs on my computer, phone and i also have a phone set on my desk. It also has fax and an automated system for answering and routing calls. All this for around $50 per month. It's quite inexpensive for a business line. No matter where I go I can have my office line with me. It's more professional than using just a regular cell phone.

Because the phone is VOIP it requires internet to work. Sometimes it slows down the network and connections are spotty. This occurs if I want to run a conference call and also do a screen share at the same time.

Business phone system