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Salesforce Platform Logo
Salesforce Platform
Empower Your Business Growth
4.5
(1,822)
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Salesforce Platform Reviews & Product Details

Salesforce Platform Overview
What is Salesforce Platform?

Salesforce is a cloud-based software designed to help businesses find more prospects, close more deals, and provide customer satisfaction. It is a complete suite of products, that unites sales, service, marketing, commerce, and IT teams with a single, shared view of customer information, helping the business grow relationships with customers and employees alike.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
Salesforce Platform Categories on Findstack
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Salesforce Platform Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Salesforce Platform Features
API Management
Auto-Scaling
Backup and Recovery
Code Repository Integration
Container Support
Continuous Integration/Continuous Deployment (CI/CD)
Cost Management
Customizable Workflows
Database Management
DevOps Tools Integration
Event-Driven Architecture
High Availability
Hybrid Cloud Support
Identity and Access Management
Integrated Development Environment (IDE) Support
Load Balancing
Logging and Tracing
Message Queuing
Microservices Architecture
Monitoring and Analytics
Multi-Cloud Support
Multi-tenancy
Networking Capabilities
Resource Management
Scalability
Security and Compliance
Serverless Computing
Service Mesh
Service Orchestration
Version Control
Salesforce Platform Media
Salesforce Platform video thumbnail
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Salesforce Platform Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 23, 2025
Salesforce Platform Logo
1,822 Salesforce Platform Reviews
4.5 out of 5
Mid Market (51-1000 emp.)
Dec 10, 2023
 Source
Overall Rating:
5.0
Mostafa K. avatar
Mostafa K.
Chief Product Officer
Share
"Salesforce: Empowering Businesses"
What do you like best about Salesforce Platform?

Salesforce has become the backbone of business operations in a lot of companies, offering a comprehensive CRM solution that stands out for its versatility and effectiveness. The platform's robust features, coupled with its user-friendly interface, make it a game-changer for managing customer relationships and driving sales. The customizable dashboards, automation capabilities, and seamless integration with various apps streamline my workflow, allowing us to focus on what matters most – building meaningful connections with clients and boosting sales. I'm using sales force on a daily basis to generate reports and check customer feedbacks.

What do you dislike about Salesforce Platform?

While Salesforce offers a plethora of features, navigating its extensive capabilities can pose a challenge for newcomers and implementing salesforce needs skills and Salesforce knowledge and it's not easy. The learning curve might be a bit steep, especially for those unfamiliar with CRM systems. However, the investment in time and effort pays off, as the platform's depth of functionality becomes a powerful asset once mastered. Sales force doesn't have the best UI/UX specially when it comes to storefront and customer facing features

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce addresses the core challenge of managing customer relationships and sales processes efficiently. Its CRM solutions enable us to organize, automate, and synchronize business processes, leading to improved customer satisfaction and increased revenue. The platform's real-time analytics and reporting empower me to make informed decisions, turning potential obstacles into strategic opportunities. In a competitive business landscape, Salesforce proves invaluable in staying ahead of the curve and fostering sustainable growth.

Enterprise (> 1000 emp.)
Dec 06, 2023
 Source
Overall Rating:
5.0
Jack N. avatar
Jack N.
Deal Design Analyst
Share
"I use the Salesforce platform in a sales operations role as well as a due diligence managemer"
What do you like best about Salesforce Platform?

The Salesforce platform allows me to easily collaborate with others in my company to complete our work.

What do you dislike about Salesforce Platform?

I'd like to see the Salesforce reporting tool receive some updates. I think a more robust ability to cross examine information using keys across records would be extremely helpful for my job.

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce Platform is helping my team globalize our approach to our due diligence processes, and it's helping our sales staff close deals more easily and quickly

Enterprise (> 1000 emp.)
Dec 06, 2023
 Source
Overall Rating:
5.0
SM
Sumit M.
Sr. Digital Marketing Manager
Share
"Salesforce is a very useful tool of customer data management"
What do you like best about Salesforce Platform?

We can create different dashboards and reports in the salesforce platform. It's easy to maintain and fetch the data through salesforce. We can also integrate salesforce to different channels directly to fetch the data in. Data mining is also easy, you just need to select your filters and fetch the reports and do whatever you want.

What do you dislike about Salesforce Platform?

Data duplicasy is one of the major issue in the salesforce. It captured same customer data multiple times if the customer's come through either different source or different channels. As per my openion, salesforce is quite a bit slow than other competitive CRMs.

What problems is Salesforce Platform solving and how is that benefiting you?

As per my point of view, The main benefit of salesforce is to fetch the data to create data segments, analyze the day to day marketing campaign performance and to run the campaigns on different channels usging the segmented data.

Small Business (50 or fewer emp.)
Dec 06, 2023
 Source
Overall Rating:
5.0
Dania Z. avatar
Dania Z.
Sap Project Manager
Share
"User friendly and easy"
What do you like best about Salesforce Platform?

I like how you can modify it to your needs and how easy it is to use. It creates a easy flow in your day to day work and the modifications are great.

What do you dislike about Salesforce Platform?

Sometimes it lacks, and it can be difficult to see your own personal data.

What problems is Salesforce Platform solving and how is that benefiting you?

Data logging

Mid Market (51-1000 emp.)
Dec 06, 2023
 Source
Overall Rating:
5.0
EB
Elizabeth B.
Founder
Share
"Easy to use and centralized information for customers"
What do you like best about Salesforce Platform?

It is very easy to use. You are able to see the entire profile of your customers and can make the best suggestions for products and services.

What do you dislike about Salesforce Platform?

Takes a bit of getting used to, but once you get the hang of things it's a great platform.

What problems is Salesforce Platform solving and how is that benefiting you?

Using it to track referrals and see the overall profile of customers.

Enterprise (> 1000 emp.)
Dec 01, 2023
 Source
Overall Rating:
5.0
Saroj S. avatar
Saroj S.
Assistant Manager
Share
"i had a great experience with Salesforce"
What do you like best about Salesforce Platform?

Salesforce offers a comprehensive and user-friendly CRM platform. The customizable features and robust analytics have significantly improved our sales processes, providing a centralized hub for managing customer relationships. The cloud-based system enhances accessibility, making it a valuable asset for our team

What do you dislike about Salesforce Platform?

While Salesforce is powerful, the initial learning curve can be steep. Navigating through its various features and customization options can be overwhelming for new users. Additionally, the pricing structure, especially for smaller businesses, may pose a challenge and require careful consideration of budget constraints

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce Platform solves various business challenges by centralizing data, streamlining sales processes, fostering collaboration, and providing scalability. It enhances CRM, offers real-time analytics, ensures mobile accessibility, allows customization, automates marketing, and improves customer service. These features collectively boost operational efficiency, customer satisfaction, and overall business success.

Mid Market (51-1000 emp.)
Nov 28, 2023
 Source
Overall Rating:
5.0
MS
Mandeep S.
Customer Success Manager For Us West
Share
"A great product meeting a lot of needs such as support, Sales and training team"
What do you like best about Salesforce Platform?

We are using it for Account management in new business, recurring business, support things, Legal, Finance, and Invoicing. It is being used for over 60% of business processes

What do you dislike about Salesforce Platform?

The UI can be improved because the reports are not very informative

What problems is Salesforce Platform solving and how is that benefiting you?

The entire account management, support ticket tracking, Invoice tracking, and contract tracking is happening in the SF

Enterprise (> 1000 emp.)
Nov 27, 2023
 Source
Overall Rating:
5.0
MB
Mimansha B.
Founder
Share
"One of the most trusted CSM platform, quite convent to handle good amount data smoothly"
What do you like best about Salesforce Platform?

seamless communication, sales process, Workflow, Ease of Integration

What do you dislike about Salesforce Platform?

Require Internet connection work. Some time might get little complex

What problems is Salesforce Platform solving and how is that benefiting you?

Helps with Customer Insights, Enhanced Sales Processes, Smooth work flow

Small Business (50 or fewer emp.)
Nov 19, 2023
 Source
Overall Rating:
5.0
US
Uttam S.
Founder
Share
"Innovative Platform"
What do you like best about Salesforce Platform?

Its innovative nature by coming up with new clouds specific to each industry every day like edication cloud, data cloud , marketing cloud etc. They also have good customer support. I also like their automation tools by which we can automate our daily tasks

What do you dislike about Salesforce Platform?

They are too costly if organization have less users. They should come up with some cost wffective licenses.

What problems is Salesforce Platform solving and how is that benefiting you?

It helped me in intellegent routing of my cases using Service cloud as a result i am able close cases faster. Its email to case functionality is also awesome as lot of requests come on our company's mail.

Mid Market (51-1000 emp.)
Nov 18, 2023
 Source
Overall Rating:
5.0
Vinay s. avatar
Vinay S.
Civil Engineer
Share
"Data analyst"
What do you like best about Salesforce Platform?

The data warehouse platform is best what I see in snowflake

What do you dislike about Salesforce Platform?

Pricing is a big factor for snowflake I feel it is a disadvantage

What problems is Salesforce Platform solving and how is that benefiting you?

It is best for my organisation to keep big data analysis, load dataset for future analysis purposes

Enterprise (> 1000 emp.)
Nov 17, 2023
 Source
Overall Rating:
5.0
NK
Neeraj K.
Information Technology And Services
Share
"feeling happy after successful learning & training and getting more learning tools"
What do you like best about Salesforce Platform?

It's easy to use for sales and service product and easily intergrable with another product. It's performance is so high therefore more valuable.

What do you dislike about Salesforce Platform?

Lack of adoption by organization, user doesn't have control over every tools and customer service is also unresponsive

What problems is Salesforce Platform solving and how is that benefiting you?

Salesforce have so much prebuilt tools that increases the productivity and saves user time

Mid Market (51-1000 emp.)
Nov 16, 2023
 Source
Overall Rating:
5.0
Ravi P. avatar
Ravi P.
Data Analyst And Team Coach
Share
"Salesforce experience"
What do you like best about Salesforce Platform?

The way it allows data analysis into modern world

What do you dislike about Salesforce Platform?

Pricing is key factor, very les documentation to learn

What problems is Salesforce Platform solving and how is that benefiting you?

It is good

Mid Market (51-1000 emp.)
Nov 16, 2023
 Source
Overall Rating:
5.0
UB
Usha B.
Founder
Share
"Best tool for Sales forecasting and Reporting"
What do you like best about Salesforce Platform?

It has great user experience with huge customization on every automation we can think off.

What do you dislike about Salesforce Platform?

Sometimes its governor limits become hurdles to implement what I intend to do

What problems is Salesforce Platform solving and how is that benefiting you?

It helps me with sales forecasting and giving AI insights with my data which overall helps me to take better decisions with stakeholders

Enterprise (> 1000 emp.)
Nov 16, 2023
 Source
Overall Rating:
5.0
Piyush S. avatar
Piyush S.
Mule Soft Tech Leader
Share
"Salesforce provide better cloud solution for CRM"
What do you like best about Salesforce Platform?

Service and marketing cloud and AI feature

What do you dislike about Salesforce Platform?

Cost of some of the products which can be expensive

What problems is Salesforce Platform solving and how is that benefiting you?

Managing data

Enterprise (> 1000 emp.)
Nov 16, 2023
 Source
Overall Rating:
5.0
RK
Rohit K.
Founder
Share
"SalesForce Possiblities"
What do you like best about Salesforce Platform?

Pre defiened logics, out of the box fetaures

What do you dislike about Salesforce Platform?

No. of validations, costing and governor limits

What problems is Salesforce Platform solving and how is that benefiting you?

Providing frequently updates with new features and securtiy

Mid Market (51-1000 emp.)
Nov 14, 2023
 Source
Overall Rating:
5.0
VM
Vansh M.
Founder
Share
"Great Integration with Vertex AI models"
What do you like best about Salesforce Platform?

after introducing its vertex AI support through data cloud it has opened new horizons for next level generative AI. Its very easy to use software for non technical staff

What do you dislike about Salesforce Platform?

its awesome software but sometimes some standard features are not much customizable and become hurdle

What problems is Salesforce Platform solving and how is that benefiting you?

recently I did integration with vertex AI model through data cloud which helped me to get insights about the data that were unknown

Mid Market (51-1000 emp.)
Nov 14, 2023
 Source
Overall Rating:
5.0
SM
Shanzey M.
Founder
Share
"Seamless CRM Excellence"
What do you like best about Salesforce Platform?

User-Friendly & Customizable: Salesforce's intuitive interface and high customization make it a breeze to adapt to our unique needs. Efficient Automation: Powerful automation tools have streamlined our processes, saving time and reducing errors. Real-Time Collaboration: Cloud-based collaboration ensures our team stays connected and aligned, enhancing overall efficiency. Insightful Analytics: Robust reporting and analytics provide deep insights, empowering data-driven decision-making. Scalable & Integrative: Salesforce effortlessly scales with our business growth, and its wide range of integrations adds versatility. Responsive Customer Support: The support team's quick responses and expertise have been invaluable, ensuring minimal disruptions.

What do you dislike about Salesforce Platform?

Learning Curve: For new users, the initial learning curve can be a bit steep. However, once mastered, the benefits are substantial. Costs for Advanced Features: Some advanced features come with additional costs, which might be a consideration for smaller businesses on a tight budget.

What problems is Salesforce Platform solving and how is that benefiting you?

Data Centralization and Accessibility: Salesforce's robust database has centralized our data, providing easy access for all team members. This has streamlined processes and eliminated data silos. Enhanced Customer Relationship Management (CRM): Our CRM has become more efficient and effective, allowing us to better understand and serve our clients. The 360-degree view of customer interactions is invaluable. Automation and Time Savings: Automated workflows and processes have saved us considerable time, allowing our team to focus on high-impact tasks rather than manual, repetitive activities. Data-Driven Decision-Making: The analytics and reporting features empower us to make data-driven decisions, driving business growth and strategy.

Small Business (50 or fewer emp.)
Nov 14, 2023
 Source
Overall Rating:
5.0
KV
Kapil V.
Founder
Share
"Boom your career with the best option available in the market"
What do you like best about Salesforce Platform?

The learning curve is very good for freshers and it can be implemented and integrated in various conditions easily. Due to its various features, you can impact the grassroots level problems easily. As there is a large number of users creating a very helpful community of trailblazers with very good customer support.

What do you dislike about Salesforce Platform?

Pricing is the most problematic thing as for business use for startups and small firms the solution is a bit costly.

What problems is Salesforce Platform solving and how is that benefiting you?

We are a consulting firm giving solutions to others in which a CRM with a good integration functionality helps a lot and time consumption to create a solution using salesforce is very low which agains help in customer satisfaction.

Mid Market (51-1000 emp.)
Nov 13, 2023
 Source
Overall Rating:
5.0
MF
Mohd F.
Founder
Share
"Amazing platform to get insights on vast data"
What do you like best about Salesforce Platform?

Its ablity to connect self made AI models to Data cloud. In its every release it comes up with something new which makes dev life easy. I also like its reporting feature to make dynamic dashboards

What do you dislike about Salesforce Platform?

As of now I cant think any dislike but sometimes its governor limits become hurldle during development

What problems is Salesforce Platform solving and how is that benefiting you?

It helped me to get insights about customer intent on cases data using custom AI models in salesforce

Enterprise (> 1000 emp.)
Nov 13, 2023
 Source
Overall Rating:
5.0
KV
Kapil V.
Founder
Share
"A tool to grow exponentially"
What do you like best about Salesforce Platform?

Easy to learn and easy availability of learning resources, easy implementation as you don't need to learn coding to use salesforce. Is connected at grass root level.

What do you dislike about Salesforce Platform?

Certification fee is high which can be managed a bit.

What problems is Salesforce Platform solving and how is that benefiting you?

Mainly it helps me to complete the innovation of e platform and management of the same from the granular level

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