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Sitecore Experience Platform Logo
Sitecore Experience Platform
3.9

( 367 )

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Sitecore Experience Platform Reviews & Product Details

Sitecore Experience Platform Overview
What is Sitecore Experience Platform?

Sitecore Experience Platform is a cloud-based content management system built to help companies maintain customer relationships through personalized content development. It also helps users manage customer engagement data and facilitates easy content sharing. Sitecore Experience Platform comes with an AI auto-personalization feature, that automatically determines visitor trends and segment customers into groups.

Company Sitecore
Year founded 2001
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
Sitecore Experience Platform Categories on Findstack
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How does Sitecore Experience Platform compare to Pipedrive?
What are the pros and cons of Sitecore Experience Platform?
Sitecore Experience Platform Product Details
Capabilities
AI
API
Segment
Small Business
Enterprise
Deployment Cloud / SaaS / Web-Based, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Sitecore Experience Platform Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Sitecore Experience Platform Media
Sitecore Experience Platform video thumbnail
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Sitecore Experience Platform Screenshots
Sitecore Experience Platform screenshot 1
Sitecore Experience Platform screenshot 2
Sitecore Experience Platform screenshot 3
Sitecore Experience Platform screenshot 4
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 21, 2025
Sitecore Experience Platform Logo
367 Sitecore Experience Platform Reviews
3.9 out of 5
Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"@agile @speed @scale"
What do you like best about Sitecore Experience Platform?

Marketing Apps all in one, customer centric articulated to empower consumers engagement

What do you dislike about Sitecore Experience Platform?

Experience editor is still slow in real life, meaning not in a demo mode

What problems is Sitecore Experience Platform solving and how is that benefiting you?

producing a huge web site factory at scale in an agile approach is key.

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"my experience with Sitecore"
What do you like best about Sitecore Experience Platform?

flexibility of customizations and integrations

What do you dislike about Sitecore Experience Platform?

the launch of premature product features

What problems is Sitecore Experience Platform solving and how is that benefiting you?

providing more relevant customer experiences that drive conversions for our customers

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
BK
Barbara K.
Manager Of Web Applications
Share
"I recommend it"
What do you like best about Sitecore Experience Platform?

I like how powerful and the ease of use. They have easy deployments as well.

What do you dislike about Sitecore Experience Platform?

I do not like the cost and how it stores users in the user manager.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

It is easy to deploy websites and we were able to move 80 websites over to the platform due to how easy it is use.

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AH
Alexander H.
Project Leader Programmer
Share
"Great content management tool"
What do you like best about Sitecore Experience Platform?

The ability to make content changes with workflows and version history.

What do you dislike about Sitecore Experience Platform?

The lack of assistance within the application as it is a very complex tool.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

We are currently not solving any problems but the benefits are we can have a non programmer make content changes for our clients instead of them being code changes.

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Global controls that enable local independence"
What do you like best about Sitecore Experience Platform?

Sitecore has allowed us to build out an architecture of over 1000 local hospital websites while maintaining centralized branding and design controls. Without the platform, we would struggle to create this level of localization and custom identity. We have built a significant foundation that future Sitecore modules can be added onto.

What do you dislike about Sitecore Experience Platform?

No dislikes: the platform is performing exactly as expected.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

No problems Significant benefits: centralized authoring controls, global standards with local customization, amazing personalization and commerce functionalities, content marketing platform offers a great deal of promise for our future.

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"A solid platform for any website"
What do you like best about Sitecore Experience Platform?

Our developers and content team can work together to define and implement pages and components that will be used on the site. The developers set up the content in a way that allows the content team to spin up new pages and content without having to rely on developers or deployments.

What do you dislike about Sitecore Experience Platform?

We haven't run into any issues that can't be resolved by our developers.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Allows us to set templates for content authors to use so that they have greater control in getting content online.

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Robust and Fluid"
What do you like best about Sitecore Experience Platform?

The best aspect is that it is able to do whatever you need it to do. As long as you have a good installation company to help you create the best back-end possible SiteCore is easy to use.

What do you dislike about Sitecore Experience Platform?

Sometimes the freedom of the system can create situations where things are over engineered. You need to make sure that what is being constructed is the best possible solutions.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Nothing really.

Mid Market (51-1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Exciting insights"
What do you like best about Sitecore Experience Platform?

I am very excited to learn more about the content Hub. Also, my colleague and I received a personal tour of the platform DAM capabilities and we are eager to get back to our organization and share what we learned.

What do you dislike about Sitecore Experience Platform?

Our search function isn't very good. This may not be a failing of the software - may be the way we have our content setup.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

I'm not in the marketing dept so I'm not directly impacted.

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Dans review"
What do you like best about Sitecore Experience Platform?

built on the .NET framework. once you figure it out nice to customize your site

What do you dislike about Sitecore Experience Platform?

if you do not build it properly it will not work. we had our previous vendor partner build it and it was done incorrectly and now have to fully rebuild the site. it is not easy to upgrade

What problems is Sitecore Experience Platform solving and how is that benefiting you?

giving the CM to the end users

Enterprise (> 1000 emp.)
Nov 05, 2019
 Source
Overall Rating:
4.0
JD
Jay D.
E Commerce Director
Share
"Integration Intelligence"
What do you like best about Sitecore Experience Platform?

Very solid CMS, with a tight integration with many non-Sitecore service platforms

What do you dislike about Sitecore Experience Platform?

Challenged navigation at times, where the GUI front-end could be enhanced.

What problems is Sitecore Experience Platform solving and how is that benefiting you?

Slight challenges with integration with SalesForce, however support was exceptional