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tawk.to Reviews & Product Details
tawk.to is a messaging and customer management software that empowers companies to communicate easily with their customers. With the platform, users can monitor and chat with customers in real-time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are also available for many CMS and eCommerce platforms and are guaranteed to be an easy-to-use tool that can be applied across various devices.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare tawk.to with other popular tools in the same category.
It has been seamlessly easy to communicate with online visitors via tawk.to.
I do not have anything specific that has ever failed me for quite a while.
Communicating with individuals who visit our website.
Tawk.to es gratuita y eso es lo que más me gusta. Son sorprendentes sus características, por lo que vale la pena mencionarlas por separado: - Tiene un tablero que analiza los visitantes del sitio web, en una semana, mes o año. Este tablero muestra información como las personas que iniciaron un chat o la cantidad de páginas que vieron en el sitio web. - La aplicación de mensaje recoge datos de los visitantes como el país desde donde ingresaron al sitio web así como también el navegador desde donde lo hicieron. - Tiene una herramienta de reportes que permite hacer seguimiento a los chats perdidos o la satisfacción de un usuario. - Se pueden personalizar el diseño y los colores del chat. - Es posible configurar un mensaje de bienvenida para los visitantes. - Tiene un sistema de notificaciones con un sonido agradable que alerta a los agentes cuando un visitante envió un mensaje. - Tiene un plugin para WordPress, por lo que solo hay que añadirlo desde el directorio de WordPress.
Hasta el momento no me disgusta nada de Tawk.to. Es una aplicación gratuita con características de software pago.
Tawk.to nos ayuda a responder a los clientes que acceden a nuestra tienda en línea con consultas con respecto a los productos que vendemos, lo que ha permitido que las ventas aumenten notablemente. También nos ha permitido realizar un seguimiento a los visitantes que ingresan a nuestro sitio web, para poder preparar mejores estrategias de posicionamiento en los buscadores. Entre otras cosas, fue muy fácil para mí implementar la aplicación, gracias a que tiene un plugin para WordPress, de modo que solo fue cuestión de instalarlo desde su directorio.
Easy to install on any website. Just copy the codes and paste. Its also have mobile applications that keeps you online at all time making able to attend to every customer on time.
there is nothing not to like about task.to
customer care relationship
Well. This is the best tool to stay connected with your customers via online store in timely manners. Best thing is that it's free and this is the only free tool available for online stores. 1 click installation and you are ready to chat with your customers. Answer customer's questions timely and increase your sales. Loved this tool
It's best free tool to do live chat with your customers. Nothing can be best as it's also free
Easy to install and start using :)
Talk to provides free Live chat option for customers. You can easily integrate this with your websites, Apps or you can share link to anyone so they can chat with you. It supports Ticket creation so your customers problems can be resolved easily. No programming knowledge will be required for integration of tawlk to its supports on many platforms i personally use it for my websites. Its interface is so informative you will get all updates messages and many more at one screen. They also provide executives but you have to pay 1 dollars for 1 hr and they will reply for you.but its optional.Best Live chat option for Small enterprises.
There is nothing to dislike for me because i get what i needed from Tawlkto. and still its upgrading and you never know what you will get next.
I have a Common service center And customers come to me to pay there bills etc for them i have created a web application from Tadabase.io and where i put its code so now people can easily contact to me from chat if they have any issue regarding payment and also i can connect with my team members.
It's the best support tool I've ever seen. screen share, Triggers and real-time visibility of what customer types are really useful features
No API integration available now, It'd be easy to integrate with helpdesk systems
Free chat utility, increasing customer engagement, easy to use mobile and desktop apps
Even free version is great. Especially when you need to inform your potential clients to check for email in Promo/Spam folder.
Well, administration (configuration) part is not easy to understand, so had to stick to basic set up such as agent name and welcome text change.
Customer support.
The main reason why I use Tawk.to is to monitor website activities and traffic in terms of number of visitors at a given time, page views, and daily site report. Also, Tawk.to is very perfect in Geo IP tracking and shows the country and location of a visitor. In addition, Tawk.to has customizable widgets and in-built ticketing. The other feature of Tawk.to I like is its flexibility when initiating/ joining a chat.
Tawk.to can sometimes be deceptive to site visitors through the welcoming message such as hello how May I help you or hello we are online for instant help. This is because it ensures a 24-7 hour live support even when there are no agents to respond to a visitor’s query. Also, Tawk.to has numerous features that sometimes confuse a user, especially the new users. It is also challenging to customize the widgets especially for the new users.
Tawk.to has helped our company in accurately monitoring site activities. Also, Tawk.to uses Geo IP which has helped us in banning those visitors accessing our pages using abusive IPs. In addition, Tawk.to has helped us in giving reliable and convenient customer service to the visitors.
I use tawk.to to monitor site visitors, the number of pages viewed/ visited and the number of site visitors on a daily basis. Also, tawk.to helps me in Geo IP tracking to determine the eligible IPs and the ineligible ones; with an option to ban robots or spam IPs from visiting the page they are viewing. It is still easy to filter messages with tawk.to. Last, tawk.to is easy to install in a mobile since there is a tawk.to app; this makes it very easy to monitor website activities at all the time.
I do not like tawk.to interface since it is less intuitive and still not very user-friendly when compared to other live support software. Sometimes I get lost when using the software due to its poor interface; this means that its backend is poor and requires a complete makeover and rethinking. The other thing I dislike of tawk.to is that navigating through its many features is not easy for newbies and thus is always confusing the non-technical users.
As a research company, tawk.to has helped our company DoMyClassWork to effectively and accurately monitor the number of site visits per day, the pages being viewed by visitors, and in Geo IP tracking. The other benefit of tawk.to to our company is proper customer support; customer support has been impeccable with our agents who attend to all customer queries timely. Last, tawk.to has reduced the costs of customer support since it is completely free, thus helping us in cost saving.
Tawk. to is a totally free live-chat provider which is developed with great features to enhance the experience of both website owner and visitors. Tawk. to is an advanced service which is easily customization and install-able to all devices. The service can either be accessed through an application which is freely available or via any browser. The availability of the tawk. to services implies that a website owner can manage his or her visitors at any location as long as he or she has access to internet services. Tawk. to sends trigger messages to visitors especially greetings and notify them about the availability of a live support system. Even when the support team is not available, visitors can always leave messages.
Tawk. to has so many in-built features which at times the user might not be able to utilize. Although using the service does not require any special training, there is a lot that a user ought to learn to maximally gain from tawk. to. Learning how to customize the tawk. to services is not so easy.
We have been using tawk. to at Course Researchers as our sole live-chat service. The service has accorded us the opportunity to enjoy unparalleled services at no cost. We use tawk. to to monitor our website, chat with our visitors as well as to evaluate our site based on statistics. The service helps us to see the visitors online, the pages that theyu navigate to and talk to them. The dashboard provided by tawk. to enables use to view the number of visitors that we have had for a given period of time.