tawk.to Reviews & Product Details

The best thing that I live tawk.to is it's completely 100% FREE. When I hear people say it's free, I think like any other software, they will provide a free plan for the lite version (not include all features). But the truth is they provide a FREE plan for all available features of the software. I really impressed for that. In addition, tawk.to also provides application on another platform like Window, Mac OS, Android and iOS, so that I can answer the visitor everytime and everywhere. The notications are really good with sound and push notications so that I do not miss any of my visitor's messages.

What I dislike at tawk.to is it lacks of import & export feature. For example, I have many websites that want to use tawk.to as a live chat. I want to copy the setting of one website to another one, but I did not find any solution for this. So, every time I add a new website to tawk.to, I have to reconfigure from the beginning.

I used tawk.to for my e-commerce websites, when visitors have questions about the products or services on my sites, they can easily get the answer by chatting with me. Because live chat is the best and fastest way for customer service, especially for e-commerce websites. With tawk.to, I also can see which pages the customer visited, so that I can support them better.

Tawk. to is build with all the features that any website user will need for the ideal customer support. The service is as cheap as free and creates undeniably the best customer experience on a website. It is super fast. Thus, the two sides do not have to wait for so long to get feedback. Tawk. to is a service that can be accessed either through a free downloadable application or via any web browser. This kind of availability enhances the convenience of the chat provider.

All the services offered by tawk.to are completely free. This fact makes it almost impossible for the developers to upgrade the service and features. The live-chat service provider has some loopholes that need to be addressed. The customers have already identified these shortcomings though they have not been acted upon, perhaps due to lack of funds. For instance, the dashboard appears overcrowded, an issue that needs to be addressed.

At Course Researchers, we have been using tawk. to to meet all our live-chat service requirements. We have been talking to our clients via the platform and they really like the instantaneous nature of our live-chat, thanks to tawk. to. Tawk. to enables us to monitor the visitors on our website. It shows us the visitors on our website at a specific time and also provides statistics for a given period of time, for instance, a day, a month or even a year. The live-chat service provider automatically sends triggers to our visitors. This makes it possible to engage our customer even when we are not available.

Our goal is to meet customer satisfaction, and that cannot be met without having a platform where we can interact with them directly and instantly. Of all the features of tawk.to, the ability to engage several customers at a go is the the feature I like most. When customers are many, one agent can handle 3 to 5 clients at the same time. This helps us to engage as many customers as possible and make sure they have not left without purchasing our services. When we look at this feature from a different perspective, we can say that it helps us to boost our sales.

Tawk.to provides through the users' emails the weekly reports on customer engagement throughout the week. Although this is a good move, weekly roundup report does not provide the reliable data since it is difficult for the user to determine which period the demand is high based on the 7-day report. Tawk.to should focus on providing the customers with monthly reports instead of weekly ones.

Tawk.to has improved communication and interaction between the customers and my team. The clients' request including questions and clarifications are attended to promptly. This is increases the probability of making a sale as well as the client's satisfaction.

Tawk offers its services from a free plan to one of payment. If you are a small company you can use the free one as it complies with what it promises and to be able to communicate with your clients or visitors through live chat, also if you are not available you can send a ticket that you can answer later or some of your agents in charge of the chat. Tawk.to has a brilliant tool that allows you to see what the client is writing before you send it, this will undoubtedly help you to open up a faster and quality assistance.

Sincerely we like this program very much but one of the negative aspects that we have found is its configuration at the time of installing it can be a little confusing but it is something that can be solved by following the steps or writing to the support of the same company that can help.

We have to serve a huge portfolio of clients in our company and this program helps us to do our job well. Our customers can send us a ticket and indicate the priority of the problem, load a screenshot if you want or if you need a solution and minor assistance and quick, you can communicate with us through live chat and in real time that Tawk.to it can offer. It is worth mentioning that it has an emerging message system that helps us to respond in time to the messages sent to us.

You could easily customize it for your website.

Actually, there are no dislikes about this software on my side.

I contact my customers on the go with this unique software piece.

there is also an app alongside the website that makes it easy to connect and live chat with customers.

the alert tone is pretty obnoxious when there is an alert

guests are able to live chat with our reservations to answer quick questions and quickly help them navigate our website.

It is 100% free, and they are not planning to let user pay ever! You can also use it to see exactly from where your visitor come from! They have a nice design and the script does not slow down your site, they even have a wordpress plugin you can use for free and it's the only live chat option that will store all of your chat transcripts forever with no costs. I think that if you are looking for a live chat solution this is the best.

there is not a lot to dislike when you get a perfectly working live chat customer service for free!

I am able to interact live with my user on my websites! You can even add multiple websites to one single account for free! I use it also to send triggers when a user visits my website.

Tawk.to offers a free livechat tool to put on websites, since it's free it's got bunch of users around the world using it. Interface is very nice with a sleek design. Everything is in place and accessible very easily.

There's nothing to really dislike other then not being able to change the livechat widget design. I personally think that it should be more controllable and more changable.

Helping customers has became way easier. Solving each and every single problem our customers have through tawk is wonderful.

I love the offline feature that it offers. I am able to still receive chats even when I am offline and easily respond to any of my customer's questions.

Wish there was a little more on the customization side, but for being free can't go wrong.

Offering a way to easily connect with my online customers directly from my website.

I like that it's an actual person reaching out to a prospect instead of being a bot.

There really isn't much about tawk.to that I dislike.

It is a better way to reach out to other prospects other than by social media.