Tidio Reviews & Product Details

This cleverly designed app is a breeze to use, and works well from the outset.

So far I've yet to encounter anything that hasn't been top notch!

Tidio encourages user interaction on my website, a trait that I was lacking and that builds trust with my customers.

i love the live chat mostly for it smoothes the customer care journey. now they can jump on a live chat and get the assistance they require in real-time and I am so happy for that. my team is loving it more than ever and we are moving out customer support to tidio as i am typing this now. Thank you so much for making this a user friendly platform and now our businesses are thriving easily just because of tidio.

i think if we can the customer resources manager will e best. i need the ability to write all the resources that will help my customers before they get to live chat

now i can chat with my customers without having to call them and it is very cheap again

The free plan is perfect for any company!

Slightly difficult to set up, but that wasn't Tidio's fault. That was on Wordpress.

Cuts down on phone calls and allows customers to easily access information. We have already seen an uptick in walk-in traffic to our office.

The app is super easy to use. I had some questions so I chatted in. Kate popped through super quickly and it was a simple resolution.

I think Tidio could use more appearance functions to fit different brand styles.

Tidio is making communication and tracking customer interactions easier

KNOW WHERE MY LEAD IS GOING THROUGH MY SITE

NOTHING, I HAVE WORKING WITH TIDIO ABOUT A WEEK, EVERYTHING IS OK AT THE MOMENTO.

TO HAVE CONTACT WITH MY LEADS, I HAVE A NEW WEB SITE AND I THINK IS A POWERFUL TOOL TO RETAIN MY CUSTOMERS

Tidio has helped the call volume in our office go down significantly.

Nothing everything works well. I have not run into an issue yet.

Call volume and easily answer customers' questions.

User experience is great and easy to use. Integration is very easy. Lots of options to match UI with our theme color

Sometimes email notifications take time to reach account

Provide good support to client so they can explain the problems they are facing

Best way to build chatbots along with all special features. Helpfull thing tidio is the option to see in real -time. Like the chat screen design

I would love to see automation for things like assigning users to chat messages

Allow to reach my customers. A great option to use live chat. Offers Chatbot features for free.

As a new business owner what I have found most helpful is that it allows me to communicate in real time with potential customers that are visiting my website. I am alerted immediately which allows me to engage interact and be prepared to answer any questions they have about the products they are looking at on my site.

If I am honest I have not yet experienced something that I dislike about the platform. I have found it to be efficient free of errors and bugs and as I said before it has allowed me to interact in real time which is very critical in establishing trust and credibility as a small business owner new to e-commerce.

Prior to leveraging this app, I was having to use 2 to 3 different methods of figuring out when someone was on my site, when they had a question, and my response time to them was not as efficient as it now is.

Simple to use interface, Great app, and Goodlooking website chat. It is easy to add additional team members and having their faces appear in the live chat helps build confidence in our business

as a low-traffic website, I wish there was a lower premium price point and a chatbot package that was cheaper with visitor limits. Good improvements have been made to the android app.

Tidio makes it easy for customers to ask questions without the need to send us an email or make a call. This frees up staff while maintaining a high level of customer service.

The fast customer support is amazing and the apps are easy to use. Setting up the widget is easy to do and you can easy give your customers support in a few minutes!

There is not much I don't like on Tidio, Tidio doesn't have anything right now I dislike and I really think you need to use this app. Tidio gives people easy the availability to help customers fast.

They helped me with a few questions I had. I opened the chat and sended my question and they answered in 2 minutes! When they finished the chat they asked me to review the chat so as I do now.

User friendly things and hassle-free, Best customer support

Can Increase the coding efficiency and load faster

It reduces my effort and time

The customer service is fast and efficient. There are many features and it's easy to install and use.

Nothing for now, everything is doing well.

To give an easy way to the visitors to reach us and get on line answers.

The best thing about Tidio is... everything is sooo easy, even for people with 0 programming knowledge.

I can't simulate (or couldn't find the option) just a small part of the bot and had to proceed again through dialogues that were checked before.

I've just found the perfect way of consulting my clients without the need to have a phone call.

The system has been straightforward and simple to use so far; any teething issues we've had have been easily resolved or worked through without headaches .......

It would be useful if the email alert came through to us faster so we can talk to someone on our website in real-time. Less delay means being able to respond to a lead more efficiently

Immediate contact is being made with potential leads who visit the website for more info which is useful. Being able to direct traffic through our website and into meetings is a high priority for us

The best feature of Tidio is the way to build chatbots along with all special features it offers. Targeting customers with the right information, in the right time on the right page has never been easier.

Pricing.. For a very small business the chatbot is quite costly. Fairly i have to say, that most competitors are equal. The Windows App sometimes crashes on Windows 10.

We offer services for our customers in which a lot of questions do appear. Even if we answer those questions on our Webpage. Not every Visitor wants to read everything on our website. With the Chatbot we are able to point on specific FAQs and get in Touch with our Customers. Offering a Callback Service and a discount has a valuable effect on our CRO.

UI and UX. I like the transparency of their panel. Enjoy the simplicity and independence that Tidio gives me to organize my service.

I would love to have an option to design my own chat page URL.

I can guide my customers on how to find answers without having them browse my whole page for way too long.

I like it because it offers a lot of benefits as well as innovative things

The free version offers too few things that any business would need in the beginning

People comunication

It makes it easy to integrate the chatbot functions I need and gives me real-time info about my website vistors

It can be a bit pricey especially for stores that are just starting up and its free plan is very limited, but otherwise it is great!

It collects newsletter subscribers without me having to do a thing and gives me the option to provide real-time support to my customers

I believe every front-end developer can embed tidio within 10 minutes. The UI design is quite impressive, you can also change the color, welcome words, logo and many others. In addition, the customer support is quite friendly. You can always get help from them within minutes.

Currently, not really. I have not tried their robot quite much yet. But it will be better if I can update the "customer supporting logo" to be smaller from tidio rather than CSS by myself.

Customer Supporting! There are many similar platforms but I think tidio provides the best price among them. Tidio provides modern chatting UI by minutes, which makes the "contact us" job easily.