Typeform Reviews & Product Details

The templates are very helpful, and great to take inspiration from. Typeform is very user friendly and intuitive which makes it easy to create and use. I am also a big fan of their blog :)

When you make changes to an existing survey, it can cause some issues (but it's documented and we have found a way to work with it).

We use it everytime we need customer feedback, and we have also created integrations through Zapier so that we can get the data to our other tools as well. We get a very high response rate on the surveys we use. It's great to be able to see all the answers in a report, which I can share with my teammates.

Typeform is so easy to use and it has a ton of features. I have used quite a few different form and survey applications and Typeform has them all beat. The user experience as an end user is super nice. The administration is incredibly easy and it integrates with just about everything.

I really can’t say anything bad about it.

Getting customer information and taking surveys.

If you've ever needed a survey, Typeform is for you. It is a super intuitive tool in which you create a survey that the respondents will want to fill in themselves.

There is nothing that would bother me about the Typeform. Keep growing, keep it up.

I collect feedback from clients very quickly. All results are presented clearly, so I get to the data I need very quickly.

It's so easy to create forms that are on-brand. The forms feel like an extension of our website.

Nothing! I love everything about it! It's easy!

Collecting customer data easily

Intuitive ease of use for admins and users

There is nothing I dislike about Typeform.

We're improving user interaction and engagement. Better and more complete answers to surveys.

Easy, intuitive, with great appearance and functionality!

The branding for the "Essentials" plan should be removed!

Respondents have the experience like if they are replying to a friend!

The simple and intuitive UI without sacrificing customizability gives me full control the responses I receive, and the confidence that my respondents' experience will be streamlined and effortless.

I struggle to uncover true constructive feedback for Typeform. They really carry their end-users with broad support resources, although (in my experience) they're seldom needed since their product is so easy to use.

I manage my SaaS companies Client Reference program. When our Account Executives need client references for their prospects and RFP proposals, I ingest the details of their Reference Request using a Takeform. Using Typeform has been pivotal in structuring the top of the reference request funnel, and serves the benefit of consolidating reference requests into a single source from which I can then triage and process efficiently. My experience of managing the reference request program before Typeform was chaotic, fragmented and difficult to keep track of.

Everything is customized, the look, the personalization tokens, the question options

The price is a little high for a solopreneur, but excellent choice for companies

survey my databases of clients, potential clients and be able to tabulate results in real-time

I use Typeform for many interactions with our customers every day. Let's start with the builder design. Typeform builder is very easy to use, I was able to start creating complex and big forms and surveys right away, and I never had to search "How to do this thing in the Typeform". Typeform builder is very intuitive - I never needed to give any walkthrough or training to our new employees or other departments for them to start using it. It's packed with features but it's not overwhelming, everything is on the right spot. I like that Typeform has the option to create different workspaces (folders where you can move your typeforms to), so even if you have one company account, you can properly organize space by creating a folder for every department or employee so it's not hard to manage even a huge amount of the forms in our organization. The level of form customizability is awesome, I can create any form or survey that I can possibly think of. The design looks very minimalistic and professional and I can adjust themes and colors for the form to look like our other internal systems.

Not much that I can complain about, I love Typeform. But, I would like to have an option to create the endless customer satisfaction form, which will not require to click Confirm and Submit buttons every time you choose an answer. Also, I would like to have more integrations with ticketing platforms since we cannot connect Typeform directly to our ticketing system.

The biggest task that I achieved with Typeform - it's to create a simple and beautiful form for our customers to create walk-in tickets in our Help Desk. We have many customers coming to our Help Desk office every day, and we wanted to document every issue that they come with by creating a ticket without them logging in our customer portal or sending an email to our support email. Typeform allowed us to have a simple, but beautiful form that connected to our ticketing system with straightforward process for our customer to document their problem. We deployed this Walk-In form to the iPad and now we have a designated walk-in stand in the entryway of our office with this form. I also did many customer surveys with it, used it to automate our inventory and loaner check-out system, and even created a whole exam for our Technicians with automatic result delivery to their email.

I've used Typeform in a ton of different customer success capacities - but the possibilities are truly endless. Anything you can think of, you can basically create. And it's SO easy. The templates are great, and you can spin up new forms in a couple of minutes or less. The UX is super intuitive while giving you a lot of options to create exactly what you need - while also making it beautiful. You can use your own brand hex colors or some of the simple and clean themes they provide. I also love that you can save multiple custom themes. So a tiny bit of investment in creating themes you like in the beginning (if you're picky about branding) pays off in the long run. Branding is so important and Typeform makes it easy to show your customers who you are - you can control the tone, colors, images, flow, etc. The Logic Jump feature allows you to create a truly custom experience - questions and their sequences are determined by previous answers, allowing you to dive deep and get to the root of what you need to know.

Very little. I like how you can easily create a Google Sheet for collecting form results, but I wish the reporting was more intuitive in the app. With multiple responses and different types of questions, the UX becomes a bit clunky - so I always default to a Google Sheet. I would love a way to create a Jira ticket (almost like a campaign), that creates/attaches a ticket for each response in Typeform. The Logic Jump is a bit tedious to set up because it allows you a lot of customizability. I've spent hours trying to set one up and eventually gave up because I couldn't get it right. But most of the time, it's helpful if you're only doing one or two jumps.

Used this mostly for CS and product. Event/webinar registration, easy event feedback, and NPS - which was incredibly valuable. We held a lot of in-person and online events, and this was an easy, fun way to get folks registered and know of any food preferences, topics of interest, etc. One of the most valuable use cases was getting pre-launch meeting info from stakeholders. With some info from our sales team, I could send a customized Typeform that asked critical questions in a fun and interactive way. It didn't put a lot of onus on our customers, but it made the onboarding a breeze with the insight we were able to collect ahead of the initial meeting. We were very lean on development resources but had a lot of features where customers could add their own personal tracking. Typeform allowed us to ship these features, without having to build an entire UX for each and every feature.