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Upwork
Connecting Freelancers and Clients
4.6
(1,829)
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Upwork Reviews & Product Details

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
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Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
Upwork video thumbnail
Upwork 0
Upwork 1
Upwork 2
Upwork 3
Upwork 4
Upwork Screenshots
Upwork screenshot 1
Upwork screenshot 2
Upwork screenshot 3
Upwork screenshot 4
Upwork screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 06, 2025
Upwork Logo
1,829 Upwork Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Dec 17, 2021
 Source
Overall Rating:
5.0
Ashley M. avatar
Ashley M.
Senior Ux/Ui Graphic, Website, And Mobile Application Developer And Business/Marketing Manager
Share
"Upwork is great and easy to use"
What do you like best about Upwork?

Upwork helps me connect with new clients

What do you dislike about Upwork?

Too many freelancers apply to the same jobs

What problems is Upwork solving and how is that benefiting you?

Upwork helps me find clients looking for services I offer

Small Business (50 or fewer emp.)
Dec 17, 2021
 Source
Overall Rating:
5.0
Shakhboz Z. avatar
Shakhboz Z.
Data Transcriber
Share
"You can earn well staying home, and that is great!"
What do you like best about Upwork?

You know for sure that you will get paid. The escrow feature is what I love the most.

What do you dislike about Upwork?

Truth to be told, the 20 % fee is quite big for a one time and small gigs like $5-$50. It would be better if the commission rate goes progressively.

What problems is Upwork solving and how is that benefiting you?

I can earn being at home. Apart from that, I will have more spare time for myself and my family to spend with.

Small Business (50 or fewer emp.)
Dec 17, 2021
 Source
Overall Rating:
5.0
Mensah K. avatar
Mensah K.
Technical Solutions Consultant
Share
"Upwork, the best website freelancers and clients"
What do you like best about Upwork?

I like everything about Upwork, right from the process freelancers go through to join the platform, how clients post their jobs, how freelancers are selected for a particular job, the tools available for freelancers to execute the job either as fixed or hourly, how they enable clients to review the job done and how freelancers are paid for what they have worked for. I also love their support. I have used other freelancing platforms but Upwork is simply the best.

What do you dislike about Upwork?

I love everything about Upwork. There is nothing I dislike about them.

What problems is Upwork solving and how is that benefiting you?

As a Web developer and Email Technical expert, I use Upwork to reach out to a lot of clients all over the world. Without Upwork, I wouldn't have been known as someone who delivers such services to clients.

Small Business (50 or fewer emp.)
Dec 17, 2021
 Source
Overall Rating:
5.0
Sara L. avatar
Sara L.
Ceo And Business Mentor
Share
"My go to place for hiring team members for me and my clients!"
What do you like best about Upwork?

What I like best is the ease of use to list a job, being able to also invite freelancers (not just have them find you), it's a very secure way and great to build trust with someone new, you can find almost anyone for anything, I can easily edit job descriptions when hiring, and for a small fee, you can get personal support in hiring. It's also super easy to sort people by several options such as individuals, agencies, ratings, location, rates, and many more items. It's by far the easiest to use place for hiring and I have never had a bad experience with it.

What do you dislike about Upwork?

There really isn't anything I dislike. There are some freelancers that are somewhat pushy when it comes to applying but that is on the individual and not Upwork. Mainly if I have invited them and then they keep messaging adn saying "ready to start" when they are not qualified for the job.

What problems is Upwork solving and how is that benefiting you?

The problem it solves is easily hiring people for things that either I or my clients don't know how to do and otherwise would not know where to find them. It saves time too! And last, is the trust factor. Hiring someone you don't know can be risky and Upwork gives you protection for that so gives peace of mind.

Small Business (50 or fewer emp.)
Dec 17, 2021
 Source
Overall Rating:
5.0
JT
John T.
Digital Marketer
Share
"Outsource your project"
What do you like best about Upwork?

In a world where organizations are increasingly becoming global, the need to outsource the work to people who can help you accomplish the task at a lower cost is ever-increasing. This is where Upwork comes into play. It is a freelancer marketplace that provides a secure platform to hire for a variety of tasks. When I am looking for a freelancer to get a task done, Upwork remains the first place that I look.

What do you dislike about Upwork?

to dislike I think upwork is best than frelancer that the froud are less in upwork and there is less limitations

What problems is Upwork solving and how is that benefiting you?

Upwork is my go-to platform for hiring freelancers. It is secure, reliable, and it is filled with numerous talented professionals and agencies. I have hired freelancers for simple and complex tasks and have always been satisfied with the results. Even when hiring for a long-term project, I do not hesitate to use Upwork because I know I will be able to find the talent I am looking for. I highly recommend using Upwork to anyone looking to hire freelancers or to get their services outsourced to professionals.

Small Business (50 or fewer emp.)
Dec 17, 2021
 Source
Overall Rating:
5.0
PR
Prasad R.
Co Founder
Share
"Solidworks designer"
What do you like best about Upwork?

Many job postings with well paid clients. On time payments with payment protection. User friendly and mobile access is great.

What do you dislike about Upwork?

Fees as 20% for first 500 dollar earnings is bit high, most of clients comes for a single job.

What problems is Upwork solving and how is that benefiting you?

Improving skill set as per present requirements. Portfolio management to showcase work delivered.

Small Business (50 or fewer emp.)
Dec 17, 2021
 Source
Overall Rating:
5.0
Ahmed T. avatar
Ahmed T.
Ai Instructor
Share
"Upwork is the best place for the future jobs"
What do you like best about Upwork?

The way of communicating between client amd freelancer

What do you dislike about Upwork?

Th polices it has to be more softly because you can be blocked with any mistake

What problems is Upwork solving and how is that benefiting you?

Gaining momey without wasting time

Small Business (50 or fewer emp.)
Nov 30, 2021
 Source
Overall Rating:
5.0
AA
Ashish A.
Developer
Share
"Role of Upwork in helping students and business growers."
What do you like best about Upwork?

I am a new graduate from Nepal. It is really hard to find a job at the beginning of your carrier. My friends and seniors said about Upwork and I tried it and found it very useful. I got my first pay through Upwork. Happy about that.

What do you dislike about Upwork?

It is a great product but still, It will charge you 20% which might be a bit unfair for the small scale workers and clients.

What problems is Upwork solving and how is that benefiting you?

Being a student, Upwork really helps me to get jobs in my interested field and helps to fulfill my expenses.

Mid Market (51-1000 emp.)
Nov 05, 2021
 Source
Overall Rating:
5.0
William G. avatar
William G.
Independent Consultant
Share
"Design 480 VAC Power Distribution System"
What do you like best about Upwork?

Broad field of experienced professionals

What do you dislike about Upwork?

Method of payment is limited to payment by credit card.

What problems is Upwork solving and how is that benefiting you?

Design of power distribution system.

Small Business (50 or fewer emp.)
Oct 28, 2021
 Source
Overall Rating:
5.0
VK
Vinayak K.
I
Share
"Hire full time or part time freelancer for your business"
What do you like best about Upwork?

1) once we post project/ job on upwork we get number of response from freelancers 2) we can hire a developer based on their cost or their talent

What do you dislike about Upwork?

I don't have any point to dislike upwork

What problems is Upwork solving and how is that benefiting you?

1) we are now able to find full time or part time freelancer for software development. 2) we able to hire part time freelancer instead of recruiting permanent engineer. Which helped us to save lot of money. 3) no need to pay lump sum amount. we can pay freelancer for what he completed.

Small Business (50 or fewer emp.)
Oct 20, 2021
 Source
Overall Rating:
5.0
CN
Christian N.
Director Of Marketing And Social Media
Share
"Find experts for your business fast and effectively"
What do you like best about Upwork?

Rather than needing to hire a firm or a specialist part-time, I love that I can post a job on Upwork for a specific task or effort my business needs to be done. The vetting process feels reputable and I was comfortable engaging with a freelancer who could help me with a job. Great service!

What do you dislike about Upwork?

While the pricing of agencies has only gotten higher over the years, the rates for many of the freelancers on Upwork were quite high. What's more, those with lower rates usually had questionable reviews and performance. This is more so a reflection on the freelance market and its pricing rather than Upwork as a platform, but it is a large factor in reviewing the service. You get what you pay for.

What problems is Upwork solving and how is that benefiting you?

Upwork allowed me to hire a specialist for SEO work without having to hire a team of employees. The experience was smooth and I now know I have a great resource when I need a task or temporary job for my eCommerce business.

Small Business (50 or fewer emp.)
Oct 20, 2021
 Source
Overall Rating:
5.0
Ruchit P. avatar
Ruchit P.
Sales Team Lead
Share
"Great platform for freelancers"
What do you like best about Upwork?

Amazing job platform & it’s really good for freelancers & SME’s

What do you dislike about Upwork?

Nothing about dislike & I think upwork best at every thing

What problems is Upwork solving and how is that benefiting you?

I got all project through upwork & it’s has helped me to eating more money

Small Business (50 or fewer emp.)
Oct 19, 2021
 Source
Overall Rating:
5.0
Dustin M. avatar
Dustin M.
Senior Software Engineer
Share
"I use Upwork exclusively as an agency owner"
What do you like best about Upwork?

People assume sometimes that Upwork is only for projects on a budget. But we've landed clients anywhere from $85/hr to $250/hr. It's an amazing platform for consistently getting clients and building up a reputation.

What do you dislike about Upwork?

It can be difficult to weed through the jobs that aren't very good or understand the right person to hire. It was a bit of a learning curve for us.

What problems is Upwork solving and how is that benefiting you?

Hiring and getting hired are both solved here. It's the most consistent way we've found for both these tasks.

Small Business (50 or fewer emp.)
Oct 19, 2021
 Source
Overall Rating:
5.0
Pip  P. avatar
Pip P.
Data Entry From Images Photographs Of Store Shelves Inventory Counting
Share
"Upwork Academy - for skillset training & certifications."
What do you like best about Upwork?

Escrow and Automatic Deduction done by UPWORK

What do you dislike about Upwork?

For FIXED RATE Project - payment should be in a day after clients approval (this means they already checked thus, approval is given, so no need to hold longer the freelancer payment. For HOURLY RATE Project - no more than 3 days, most of my clients monitor my work progress daily - so he knows.

What problems is Upwork solving and how is that benefiting you?

No client is allowed to hire if they don't have verified credit account.

Small Business (50 or fewer emp.)
Oct 19, 2021
 Source
Overall Rating:
5.0
NM
Natalie M.
Marketing Consultant
Share
"LOVE UPWORK"
What do you like best about Upwork?

I love the fact that I am able to generate leads for my freelance business. I also have the option to find candidates that are the perfect fit for me. Plus, the perks of being a top-rated freelancer!

What do you dislike about Upwork?

A few minor adjustments to the UI & job score.

What problems is Upwork solving and how is that benefiting you?

Lead generation Scaling my business Steady revenue stream

Small Business (50 or fewer emp.)
Oct 17, 2021
 Source
Overall Rating:
5.0
Alina T. avatar
Alina T.
Marketing Specialist
Share
"The best platform for freelancers that I've worked with so far"
What do you like best about Upwork?

First of all, it has a lot of job offers. You can choose a job offer even if the task doesn't completely fit your profile. So basically, when you don't have an offer to choose that fits your main profile, you can pick some easy-to-do side hustle.

What do you dislike about Upwork?

The percent taken from the income, sometimes I have to make my price for work higher to cover it.

What problems is Upwork solving and how is that benefiting you?

First of all, it's working with foreign clients as I love working with people from all over the world. Second of all, almost all the job offers are remote ones, which totally works for me. Third of all, it's the payment issues that you may face without the platform, like clients who "forget" to pay or difficulties with payment transfers between countries.

Small Business (50 or fewer emp.)
Oct 15, 2021
 Source
Overall Rating:
5.0
Leslie A. avatar
Leslie A.
Co Owner
Share
"Freelance writer and editor"
What do you like best about Upwork?

I like the flexibility and the variety of jobs that are available. Finding clients has been easy. Setting up contracts has also been effortless. I have also built a solid team through Upwork.

What do you dislike about Upwork?

The only downside is the proposal process, but it's not a huge obstacle. Also some freelancers tend to drive prices down, even this has not been a big inconvenience.

What problems is Upwork solving and how is that benefiting you?

Through my experience with Upwork, I was able to make a career shift. Plus when my workload increased, I was able to freelancers to help out. And I don't have to worry about invoicing or payroll. It's already done.

Small Business (50 or fewer emp.)
Oct 15, 2021
 Source
Overall Rating:
5.0
Sherell W. avatar
Sherell W.
Assistant Professor Of Educational Leadership
Share
"Get Straight to the Point Assistance"
What do you like best about Upwork?

What is most helpful about Upwork is that I can identify and accomplish straight-to-the-point assistance. Once I recognize a need, I have to put the word out, and qualified candidates bid for the project. I also like that I can review their track record and past work. It helps me make a solid decision.

What do you dislike about Upwork?

The only downside of Upwork is that you have to trust the word of people you don't know in terms of past reviews. Sometimes you wish to have a referral from someone you know to ensure credibility, but this is the next best thing (because the alternative is to have no feedback at all).

What problems is Upwork solving and how is that benefiting you?

Upwork helps me to fill in the gaps as a solopreneur. I simply cannot do it all and recognize that I do not have the expertise to do it all. Upwork provides the benefit of hiring for what I need when I need it. No long term committment.

Small Business (50 or fewer emp.)
Oct 15, 2021
 Source
Overall Rating:
5.0
Jim Well B. avatar
Jim Well B.
Head Of Development
Share
"Upwork changed my life"
What do you like best about Upwork?

Upwork allowed me to explore high-paying clients thus giving me great future. My experiences with clients is they don't look at the country of your origin. That's why they can give great hourly rate.

What do you dislike about Upwork?

The thing I don't like about Upwork is the service fee is high and receiving of payments is more than 5 days even though you are top rated. But all of that is understandable given that they give great service and gives us great exposure to potential clients.

What problems is Upwork solving and how is that benefiting you?

The problem in our country is low paying job for an IT professional. With Upwork, exposure to international clients give us a great future.

Small Business (50 or fewer emp.)
Oct 15, 2021
 Source
Overall Rating:
5.0
NB
Neeraj Ganapati B.
Freelancing Management Consultant
Share
"Upwork is Fantastic to work with clients based anywhere in the world"
What do you like best about Upwork?

The ease of expressing and portraying your work to potential clients.

What do you dislike about Upwork?

The amount of money spent on purchasing connects. Also, I hate it when clients don't reply to your proposals.

What problems is Upwork solving and how is that benefiting you?

I work as a Freelancer on Upwork, and have worked with clients based in 11 countries. I believe this has given me the advantage to be more confident with my capabilities and engage with other clients.

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