Zendesk Support Suite Reviews & Product Details

Zendesk Is the most helpful tool to use to Handle a Ticket the tags are easily taken as well as on the navigation. We will continue to use Zendesk and we hope that this tool will get even better.

I dislike about zendesk is the way the assign tickets it seems that no one knows how can this improve, and also the way they handle the customer satisfactory it seems that it is not filtered.

The problem with the tickets and also handling the emails for the rest of the company it seems that the playlist button is awesome as well. We really do appreciate the work this is giving us.

Everything! Specially on how Zendesk works. Also the way Zendesk allow us to manage request on real-time daily basis.

When the ticket is not saved, all the things you have typed on the ticket will be gone if it was closed accidentally

It helps us to ensure all requests of all of our clients and also the way Zendesk distribute ticket base on SLA.

It makes our life easy where we have all the requests fall into one place.

Nothing negative to say about. It is really easy to use.

Like I had said earlier, all the requests are sent into one common inbox where all the team can access. None of the request goes unattended.

Ease of use and implimentation Chat platform and CRM

Costing is something which is dissapointing and the basic version lacks many features. Suite is the best but comes with lot of cost.

Chat platform for our sales and support system

The FAQs and suppprt articles are very rich and the agents are very efficient

Nothing so far. This review link is very lagging and slow

I am not well knowledgeable to answer that

The ticketing structure makes it easy to search through.

The order in which emails are uploaded in the ticket can be a bit chaos since it's not always in time order.

Allowing users ability to use the self service portal.

I do love the speed in which Zendesk works, it turnes really good when responding to customers, I really use it all day long! As well all features to be used are a very good help!

I do dislike that there are sometimes bugs that will turn you back into the same page that you were before so it takes time!

Zendesk has all our information for contacting and responding to email, sms and client profiles!

It has everything we need from a support perspective

No complaints. We really enjoy using zendesk.

It has our tickets and chats all in the same place. Also easy to collaborate cross functionally.

I like that there are routing abilities and grouping areas. I also thing that the use of AI will be great.

There should be a sandbox where we can test things out before going live.

We are able to track responses to our customers in a more concrete way.

The interface was easy to navigate. They have a ton of training materials for each product and category. My reps are always available and knowledgeable and I just love them. I have learned a great deal in Zendesk. I have 5 instances that I maintain and each one is different. Love the ticket sharing feature.

I along with many others am disappointed in the lack of some features related to views and side conversations but they were not show stoppers for us. I had to purchase an add-on for views that should be available within Zendesk. Side conversations need more functionality such as forwarding it from within the ticket as an email like other comments in the ticket.

We have 1 team that was in the red losing business and referrals and now they are profitable and turn around went from a week to the same day. They have a wish list and will be taking advantage of other features such as the web widget and chat. They also have user and team metrics that they never had. Other teams are so much more organized and have a better response time. It is making our admin department more efficient for our users. Communication is better among the teams as well.