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Methodology
HelpCrunch
4.7
( 204 )
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At a Glance
Overview
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great au... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$15.00
/ month
Pro
$25.00
/ month
Unlimited
Contact Us
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Small Business
83.82%
Mid Market
15.2%
Enterprise
0.98%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
63
- 8x8
- Acquire.io
- Adobe Commerce (Magento Commerce)
- Adobe Connect
- AliveChat
- AppSumo
- Appy Pie
- AskSpot
- Avast Business Antivirus
- Better Stack
- BigCommerce
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- CoSupport AI
- Creatio
- Deskxpand
- Domain.com
- Drupal
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Helpshift
- HostWP.io
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Jibble
- Joomla
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Lindy
- Liquid Web
- Mailture
- MeisterTask
- Network Solutions
- Nimble
- Pipedrive
- PrestaShop
- Rewind AI
- Ring Central
- RingCentral MVP
- Shopify
- Skuid
- Slack
- Smartsheet
- Squarespace
- Supportbench
- Typeform
- Typewise
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- Whale
- Wix
- WooCommerce
- Xperify
- Zapier
- Zendesk
- Zendesk Support Suite
- Zenzap
- Zoho Assist
- Zoho Workplace
- Zonka Feedback
- noCRM.io
Total integrations:
14
- 8x8
- Acquire.io
- Adobe Commerce (Magento Commerce)
- Adobe Connect
- AliveChat
- AppSumo
- Appy Pie
- AskSpot
- Avast Business Antivirus
- Better Stack
- BigCommerce
- ChatArt
- ChatBot
- ChatGPT
- Click2Magic
- CoSupport AI
- Creatio
- Deskxpand
- Domain.com
- Drupal
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Freshteam
- Genesis Pro
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Helpshift
- HostWP.io
- HubSpot CRM
- Inbenta Chatbots
- Infinite Privy Vpn
- Jibble
- Joomla
- Jotform
- Kibo Order Management
- Kintone
- Kissflow
- Kommo
- Lindy
- Liquid Web
- Mailture
- MeisterTask
- Network Solutions
- Nimble
- Pipedrive
- PrestaShop
- Rewind AI
- Ring Central
- RingCentral MVP
- Shopify
- Skuid
- Slack
- Smartsheet
- Squarespace
- Supportbench
- Typeform
- Typewise
- Userlike
- V2 Cloud
- Viewabo
- Vocal Voip
- Whale
- Wix
- WooCommerce
- Xperify
- Zapier
- Zendesk
- Zendesk Support Suite
- Zenzap
- Zoho Assist
- Zoho Workplace
- Zonka Feedback
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By HelpCrunch
- Located in San Francisco, CA, USA
- Founded in 2016
