Freshsales vs HelpCrunch
Take a look at how Freshsales and HelpCrunch stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshsales scores 4.5 out of 5 from 1104 reviews, while HelpCrunch has been rated 4.7 out of 5 from 204 reviews.
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At a Glance
Overview
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great au... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Basic
$15.00
/ month
Pro
$25.00
/ month
Unlimited
Contact Us
Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Small Business
83.82%
Mid Market
15.2%
Enterprise
0.98%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
17
- Adobe Commerce (Magento Commerce)
- Asana
- CloudTalk
- DocuSign
- Drupal
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- HubSpot Marketing Hub
- Intuit Mailchimp
- Joomla
- Mailmodo
- Microsoft 365
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Pipedrive
- Reply
- Squarespace
- SurveySparrow
- Wix
- Zapier
Total integrations:
8
- Adobe Commerce (Magento Commerce)
- Asana
- CloudTalk
- DocuSign
- Drupal
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- HubSpot Marketing Hub
- Intuit Mailchimp
- Joomla
- Mailmodo
- Microsoft 365
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Pipedrive
- Reply
- Squarespace
- SurveySparrow
- Wix
- Zapier
Top Alternatives
Categories
No common categories found.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By HelpCrunch
- Located in San Francisco, CA, USA
- Founded in 2016
