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Methodology
Freshsales
4.5
( 1,104 )
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At a Glance
Overview
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Tidio is a customer communication platform that combines help desks, live chat, chatbots, AI agents, and multichannel messaging into one easy-to-use interface. Designed for SMBs and enterprises alike, Tidio helps streamline customer support and boost engagement by enabling real-time conversations... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Perpetual License
Free
$0.00
/ one_time
Starter
$29.00
per / month
Growth
$59.00
per / month
Plus
$749.00
per / month
Premium
$2999.00
per / month
Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Small Business
91.3%
Mid Market
7.5%
Enterprise
1.2%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Live Online
- Videos
- Webinars
- Documentation
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
22
- ActiveCampaign for Marketing
- Adobe Commerce
- Agile CRM
- Asana
- BigCommerce
- Brevo Marketing Platform
- Calendar
- CloudTalk
- DocuSign
- Duda
- Ecwid
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- Google Analytics
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Incrowd Interview
- Intuit Mailchimp
- Involve.Me
- Jimdo
- Lyne.ai
- MailerLite
- Mailmodo
- Microsoft 365
- Omnisend
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Pipedrive
- Reply
- Salesforce Platform
- Shift4Shop
- Shopify
- Site123
- Smith.ai Live Website Chat
- Squarespace
- SurveySparrow
- Testimonial
- Wix
- WooCommerce
- Zendesk Support Suite
- Zoho CRM
Total integrations:
25
- ActiveCampaign for Marketing
- Adobe Commerce
- Agile CRM
- Asana
- BigCommerce
- Brevo Marketing Platform
- Calendar
- CloudTalk
- DocuSign
- Duda
- Ecwid
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- Google Analytics
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Incrowd Interview
- Intuit Mailchimp
- Involve.Me
- Jimdo
- Lyne.ai
- MailerLite
- Mailmodo
- Microsoft 365
- Omnisend
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Pipedrive
- Reply
- Salesforce Platform
- Shift4Shop
- Shopify
- Site123
- Smith.ai Live Website Chat
- Squarespace
- SurveySparrow
- Testimonial
- Wix
- WooCommerce
- Zendesk Support Suite
- Zoho CRM
Top Alternatives
Categories
Common categories include: AI Sales Assistant Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Tidio LLC
- Located in San Francisco
- Founded in 2013
