HelpCrunch vs Freshdesk

Take a look at how HelpCrunch and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. HelpCrunch scores 4.7 out of 5 from 204 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
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HelpCrunch Logo

HelpCrunch

4.7
(204)
Freshdesk Logo

Freshdesk

4.4
(3,051)
At a Glance
HelpCrunch Logo
HelpCrunch
Starting at:
$15.00/month
Freshdesk Logo
Freshdesk
Starting at:
$14.00/month
Overview
HelpCrunch Logo
HelpCrunch
HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great au... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HelpCrunch
View 5 images
HelpCrunch Screenshots
Freshdesk Logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
Exclusive Deals
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Pricing
HelpCrunch Logo
HelpCrunch
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$15.00
/ month
Pro
$25.00
/ month
Unlimited
Contact Us
See all pricing
Freshdesk Logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Pros and Cons
HelpCrunch Logo
HelpCrunch
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
HelpCrunch Logo
HelpCrunch
Small Business
83.82%
Mid Market
15.2%
Enterprise
0.98%
Freshdesk Logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
HelpCrunch Logo
HelpCrunch
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
HelpCrunch Logo
HelpCrunch
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk Logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
HelpCrunch Logo
HelpCrunch
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk Logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
HelpCrunch Logo
HelpCrunch
Total integrations: 14
  • Acquire.io
  • Adobe Commerce (Magento Commerce)
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Avast Business Antivirus
  • Better Stack
  • BigCommerce
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Drupal
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Helpshift
  • HostWP.io
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Joomla
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Network Solutions
  • Nimble
  • Pipedrive
  • PrestaShop
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shopify
  • Skuid
  • Slack
  • Smartsheet
  • Squarespace
  • Supportbench
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • Wix
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho Workplace
  • noCRM.io
Freshdesk Logo
Freshdesk
Total integrations: 53
  • Acquire.io
  • Adobe Commerce (Magento Commerce)
  • Adobe Connect
  • AliveChat
  • AppSumo
  • Appy Pie
  • Avast Business Antivirus
  • Better Stack
  • BigCommerce
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Drupal
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Helpshift
  • HostWP.io
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Joomla
  • Jotform
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Network Solutions
  • Nimble
  • Pipedrive
  • PrestaShop
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Shopify
  • Skuid
  • Slack
  • Smartsheet
  • Squarespace
  • Supportbench
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • Wix
  • WooCommerce
  • Xperify
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho Workplace
  • noCRM.io
Top Alternatives
HelpCrunch Logo
HelpCrunch
See all alternatives
Freshdesk Logo
Freshdesk
See all alternatives
Company Details
HelpCrunch Logo
HelpCrunch
  • By HelpCrunch
  • Located in San Francisco, CA, USA
  • Founded in 2016
Freshdesk Logo
Freshdesk
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010