20i Reviews: 4.9/5 — Highly Rated

Servers are extremely fast, even there shared hosting! Support is absolutely amazing too, so fast helping you! I've never had any issues at all, literally the best Host around.

I wish that node js was available on reseller hosting plans. It's frustrating having to setup a VPS just for a node js app! Control panel can also be little slow

Just allows me to provide excellent services to my clients! They're thrilled with everything they have and use for their websites. Also love the cheaper domains

We use 20i mainly for reseller hosting. Great value for money. True white label features. Great customer support. Constantly updating the platform.

Payment currency is only in Pounds, which is not the preferred option for overseas businesses.

Providing quality and affordable hosting solutions for customers.

The support has been absolutely amazing and servers are fast, and the main dashboard is easy to use and fast create accounts.

Nothing everything been amazing no complaints at all.

Needed hosting.

Easy to be used, very versatile, excellent support and a good price!

Sometimes the website speed decrease suddenly

having multiple sites as an agency for each client

20i is a really easy-to-use system that is very familiar if you've used cPanel before. The UI/UX is similar to cPanel but with a few perks that you don't get natively on a cPanel setup -- such as the HostShop. HostShop is by far the best part about this in that you have a full payment and subscription service built-in as standard, with customer management, so you can be selling hosting, domains, VPS etc and taking money all within one platform without requiring additional extensions or plugins. Also, the fact it is all load-balanced, automatic edge caching with a global CDN and secure with WAPs and firewalls, malware scanning and more as standard for every package you host. I must also mention their top-tier support team too! Any question or query is answered and resolved really quickly, there's rarely a time I've waited more than a few hours for a response. This alone makes it worthwhile.

There's not many things I dislike about 20i really. A few quirks here and there to get used to if (like me) you migrated from cPanel, but most features are like-for-like. The main downside is the API if you are building custom software to integrate with the hosting packages. You can do many things via the API for package and user management, but there's no API access to the HostShop side of things, so, for example, you couldn't look up a customer's payment cycle, or payment status via the API. But this is really only an issue if you are doing custom dev work on their platform.

20i solved for us an expensive hosting problem. Running manage, or self-managed servers and doing all the DevOps, security and maintenance etc yourself can be a nightmare (and expensive)! Migrating to 20i was really straightforward using their migration tool that hooks into cPanel (and others) and the price point for resellers makes it an obvious choice too for unlimited space to grow into, having the servers managed by their support team and all the security built-in and maintained too. It is an ideal set-up for small teams who don't have the manpower, or skills, to do all of this yourself.

20i User interface is very easy to use, i can set up a new website environment within minutes. The migration tool is great as well and i managed to move over 20 websites and email within 1 afternoon.

There is not much to dislike about 20i! The prices have increased slightly within the last year but that is to be expected in the current climate.

As a small business owner, i am able to set up websites for my clients within minutes, the support they provide is also very good and get back to you with an answer very quickly

The ease of use for registering a domain or setting up a new website is brilliant. Also, there support team is always there to help and have always managed to help with any difficulties or problems.

No downsides to 20i hosting at all that I have come across in many years using them.

Fast, easy to use webhosting that my clients love

20i has much faster servers than any other providers i have used thougout the year, there customer service is amazing and super helpful for any issues. Ive never experienced any issues while using 20i reseller hosting and i think its great that they provide hosting booklets and getting started guides for anybody who needs a bit of help starting out. They also offer free SSL from lets encrypts which is great if you dont want to at for a SSL certificate, also have a free CDN which provides great features if you want to compress any files or images or just want to speed up your website.

There’s really nothing i dislike about 20i. They have 24/7 support and are always there to help with any issue.

They are cheaper compared to other reselling hosting providers and they provide WHMCS for a reseller price which is great software for domain and hosting provisioning. They also provide better support and guides for anybody who is uncertain.

I'm a massive fan of 20i reseller hosting - I find the pricing fantastic for the level of service, really easy to use and fast, intuitive UI for web management. Everything is in one place, easy to access and manage all of my clients websites from my 20i control panel. Excellent support, fast servers and just all around a great experience.

I can't think of anything I dislike about 20i, like mentioned above, they are the best web host I have ever used (I've used a lot). The one downside would be that 20i don't use cPanel and having used this for years I was reluctant to sign up - but I'm so glad I did. I prefer the Stack CP system to cPanel, which is getting pretty ugly!

I can offer my clients fast and very reliable web hosting and have the ability to rebrand services should my clients need access to them. It is honestly a relief having all websites managed in one great looking platform, complete with automatic backups, great security and a system that is very easy to use, especially if coming from a cPanel background.

20i provide a highly reliable service with prompt support on the few occasions we have needed it. The control panel is modern and fast and we are still finding new features which have proved to be very useful.

Sometimes you just need to speak with a human being, and that is not possible with 20i

Too many to mention and I am running out of time in answering all these questions

The support are always responsive and they listen to the information that you give to them Communication is clear and timely The server options available are good and cater to many needs The control panel is easy to use in general

Nothing much, the only issue we came across was the intra account migration service has some peculiarities that affect the migration of a website from one 20i account to another. The issue is that if the website container is named the same in both accounts and DNS is managed externally then 20i do not know where to point requests. There is a hidden process called authentication which decided which of the two places/accounts will address requests. Be aware that from when you initiate that transfer the old location for the website will become inactive, not good if you still have migration testing to do in the new environment. Other than that though they seem excellentm better than many hosts I have dealt with.

Affordable performant WordPress hosting

I like the support best at 20i.com. The calibre and quality tends to be high and consistent. I like dealing with real people based in the UK.

With any hosting company there is going to be issues, rare downtime and 20i.com isn't excluded from that. But they have support that is communicative and care about getting issues resolved as quickly as possible.

I am able to host clients website with confidence and get quality technical support to solve any issues and challenges I may come across.

Although most things go as smooth as they can, there's usually a need to contact their support team. Really pleased with the speed and quality of responses from their support who are always helpful and go above and beyond with any queries we've raised.

There's nothing really that I dislike about them. We do, on occasion, encounter some issues with email setup with our clients, but these are very few and far between.

We use 20i to host all our client's websites, from initial development stages through to live. With this, we have a select number of clients utilising their email service. The speed, the interface and the set up has always been straightforward and easy.

20i has a great platform and knowledgeable support staff, who are usually quick to respond.

I really wish there was an option to contact 20i via telephone.

20i solves the problem of having to have multiple providers with lots of different services. With 20i all the services are under the same umbrella.

The evolution of their services whilst always respecting the resellers they have using their services and trusting the company. I have a really good relationship with the team.

It's been a bumpy journey to this point, moving hundreds of clients packages and domain names along the way, so I hope they keep their promise not to move again!

I am running a sole Director web services business from my laptop (I have WFH since 1999) and 20i continues to provide the services and infrastructure to be able to do that efficiently and competitively.

I have been with 20i for a few years now and found them amongst the best I've used. Constantly improving and upgrading. Their help is second to none. Reseller options are especially good.

There is nothing so far that I dislike about 20i. Any of the minor problems or customisation options I would like to have seen have been released over time or already addressed.

Hosting made incredibly easy to manage. Very well priced domains. Management of customer accounts is simple and the reseller customisation options are fantastic.

I like how simple it is to create packagages and manage client accounts. Because hosting, domains, and virtual servers are all managed in one place it means you don't have to deal with many vendors.

I quite often run into weird issues with the stackCP control panel and have to contact support to get this manually fixed. While this isn't a problem for me Id hate to have many customers to deal with these issues.

Its easier to manage then cPanel and WHMCS. I don't have to worry about security, or billing details breaking, its all in one place. The hosting panel is also tightly integrated with the domains and billing providing a seamless experience to the user.

20i offers everything we need as a reseller - domains, SSLs and various different solutions for hosting customers sites. This is all offered in a single dashboard. Support is also very helpful.

I can't think of any disadvantages. They're very excellent in what they offer - provide a great solution at an affordable price for all different customer sizes.

They help solve managing multiple clients hosting, domains and SSLs all within one control panel. It's a central location to go and much quicker than having to go to each individual clients own control panel.

I have had a reseller hosting account with 20i for over a year now and have been very happy with it. Not only do they offer fast hosting and a multitude of options, but their pricing is also very reasonable! I have been most impressed with the support that they provide for their customers and the speed at which they respond to any questions that I might have.

I honestly cannot think of anything that I feel dissatisfied with in regards to my 20i account. They have hit the mark every time I have needed anything.

I can meet all of my customers' website needs via my reseller account with 20i.

The advancement of the platform and its technology. They are on the right track. Continuous updates and keeping the support better instead of degrading. I have been in the market for over 20 years, and 20i did not disappoint so far.

The cost is increasing, and I am paying way above the advertised price. So it is a bummer.

Quality is paramount and, of course, server uptime. With 20i, I have less worry about thinking quality and downtime. Also, support does not disappoint wich I get timely support.

Great feature set. New features are added as soon as they become available. Good support. Great reliability and security.

Not able to use my domains for DNSSEC if they are not registered through 20i.

20i gives our customers complete control over their hosting and domains.

Support is always rapid, lots of product options available.

Some ongoing issues with caching which often needs resolving via support.

Ease of onboarding new client projects quickly.

Friendly staff on support tickets, a nice looking interface, the ability to have whitelabel links for email configuration etc, and the option to transfer complete packages from WHM panels and Heart etc

A few things don't work properly. For example hostshop. For the life of me I can't add test credentials for Stripe, it just sits there. So I can't use the service without involving the support team, and I don't have the time to chase the issue down, so I just don't use hostshop and it sits there in the background. Occasionally 20i itself will just not load at all, maybe about once a week. It's only temporary, but it's enough to notice it occurring.

A solid service that's a good price. It's basically what Heart Internet should have been. It helps me to know that I can set up a hosting package for a small to medium business and it will work.

Their support team for the most part are super helpful and usually pretty responsive. I love that their platform is almost unlimited, so there aren't the usual worries about hitting a cap or account limit. The service is pretty flexible too, being able to apply differing limits and options to the hosting accounts and manage everything centrally, including their stack user account and which hosting accounts they're able to access. The Master FTP service is also super helpful!

I am disappointed to write this review, but I have no choice given our recent experience with 20i. Firstly their claims that "StackCP" and "Hostshop" are comparable or superior to widely recognised competitors like cPanel or WHMCS are simply not credible. The gap between these options is significant and does not favour 20i. There has been a noticeable drop in the quality of customer service in recent months, which is quite concerning. Instead of taking decisive action to address the root cause of the problems, they seem to be adopting a more evasive approach by blaming third-party entities, such as WordPress plugin providers. This is unacceptable and needs to be rectified immediately. The system lacks several features that are considered standard on other platforms, such as resellers being unable to access mail logs of client accounts for troubleshooting. This is a significant oversight and creates unnecessary frustration. The current back-and-forth method via their ticketing system and between ourselves and our clients is inefficient and time-consuming. Direct access to all logs would make resolving these issues much easier. The function of "bot verification" is a constant source of frustration, targeting any URL that appears as a login or admin page. This often results in time-outs and multiple instances of being blocked from accessing our CRM, with no option to disable the bot checker ourselves. This unnecessary and avoidable downtime requires waiting for it to resolve itself or requesting the "bot check" be disabled by 20i. It's imperative that this issue is addressed promptly. The inability to view firewall logs and ascertain if API calls are being blocked is also deeply frustrating. Moreover, having migrated from a cPanel hosting service, we had expected a certain level of feature parity. One glaring absence in 20i's offering is the lack of a calendar function on their email service. Despite being told over a year ago that this feature was under development, it is still not available and is always "in development" or "coming soon". The "new features" released by 20i are subpar and focused on fast rollout rather than quality. Their Hostshop service displayed incorrect domain prices, which is unacceptable. We attempted to use WHMCS as an alternative, but their touted automation process with their WHMCS Addon was far from seamless. The setup was frustrating, the instructions were unclear and didn't function as advised. Their recent foray into "managed cloud hosting", designed to rival platforms like Cloudways, is a poor imitation. We gave it two trials, each time finding it clumsy and confusing, leading to a necessary cancellation and a challenging process to secure a refund. Adding insult to injury is 20i's refusal to allow the disabling of “auto-renew” for virtually all services except domains. Forget to cancel a day before renewal and you're embroiled in a tiresome back-and-forth with customer service as to why they can't refund you. Furthermore, the lack of access to logs, such as those for the website and email migration tool, results in needless confusion when a migration fails. The resulting back-and-forth dialogue with 20i is time-consuming, laborious, and a significant drain on resources, impacting our ability to provide a consistent service to our own clients. It strikes me as ironic that 20i proudly displays a plethora of awards on its website. Do these accolades reflect the actual user experience or are they simply window dressing designed to attract unsuspecting customers? Based on our experience, I lean towards the latter. Despite the glittering array of accolades on their website, our interactions with 20i have been far from award-worthy. The company seems more invested in flaunting its trophies than ensuring client satisfaction. Although it may seem impressive at first, upon closer examination, it becomes clear that there is a significant lack of substance. In summary, the correlation between 20i's trophy cabinet and client satisfaction is questionable. Awards and accolades have their place, but not if they come at the expense of effective customer service and product reliability. It's high time 20i shifted focus from laurel-resting to addressing the issues leading to such disappointing user experiences. In totality, our experience with 20i has been disjointed and exasperating. We will undoubtedly be exploring alternative options when our renewal is due next year. Unfortunately, the only race in which 20i seems to be outpacing its competitors is the race to the bottom.

20i is helping us to offer a reliable hosting service to our clients so that we're able to easily adapt to our client's needs, and migrate them easily to something like a VPS should they outgrow the cloud hosting service. This means that there is less manual intervention needed. Also being able to orchestrate everything with the integrated API is amazing.