Accelo Reviews & Product Details

Accelo makes it easy monitor incoming support tickets and distribute them amongst my team. The ability to track the priority of tickets is fundamental and easy to use.

Sometimes the triggers are difficult to setup and is quite a long process to implement

Communication with our clients. This sets BITS Technology Group apart from other MSP's

i like how easy and efficient it is to bill clients as well as tack out time for clients

the invoicing gets a little confusing since its so specific but overall it's fine

None

- I like that each Activity (email or time tracked) is directly linked to a specific Project, Task, or Ticket, which is also linked to a specific Client. It makes navigating/keeping track of everything much easier and keeps us more organized. - I like that you can link your Gmail directly to Accelo and never really even have to open Gmail in order to send emails. - I like the transparency it provides businesses

Certain things about the Accelo inbox can be frustrating. For example, the lack of 'Draft' capabilities. There have been quite a few times when I have written a lengthy email only to accidentally click into a different message and have my email draft gone forever. It would also be awesome to filter through old (Actioned) inbox items by date or project. I also wish the Client Portal feature was more customizable.

We run almost all of our daily processes through Accelo, so the number of problems it solves for us as a team is likely more significant than I can put a number to.

Billing and logging time are the best features. Automated planning and processing invoices makes my job easier!

I don't dislike anything about Accelo. I'd recommend to anyone.

Accelo takes the guessing out of time management and delegation within your organization. No questions on what is due when, and billing is very easy.

User friendly software and relatively easy to learn.

Some of the help articles are out of date and show previous versions, so that makes it a bit harder to find what you are looking for in a newer version

Being able to show profitability

I like the interface and the simplicity of preparing weekly reports

I don't have anything I dislike. Its a very flexible tool that have everything we need.

As an employee, I can use the previous week of activity for the new week when I have a similar task.

Project tracker, employee time logging and invoicing

Time lag for processing invoices and quotes

Figuring out what my employees are working on across multiple projects is helpful to understand utilization and budget tracking

Accelo has allowed us to put all of our project management into one place. We arecan able to handle more projects!

In a dream world, Accelo would have slack like tools to be able to fully communicate on the platform.

Accelo has elimnated the need for multiple project management tools. Everything we do as a company is in one place!

Reporting is made simple. Accelo has cut operational costs by more than 30%. User-Friendly Navigation. Can quickly run your entire business out of Accelo.

Limited Ordering Functionality in Customer Portal.

Turnaround Time. Accelo improved our operational costs by more than 30% and Turnaround Time by more than 24 hours (or 65%). Accelo plays a significant role in our ability to accommodate customers as well. Due to its streamlined functionality, we can customize customer experience, which has improved customer satisfaction by 40% since 2018. Accelo is truly the backbone of our business.

Accelo is easy to use with either a simple interface should a simple system be required or a more complicated implementation for power users.

There is a steepish learning curve, but once this has been scaled the system is very powerful.

Accelo serves as our internal ticketing system. It has brought structure and repeatability to our technical processes.