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Agile CRM CRM Software logo
Agile CRM
Sell & Market Like the Fortune 500
4.1

( 344 )

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Agile CRM Reviews: 4.1/5 — Solid Choice

Agile CRM Overview
What is Agile CRM?

Agile CRM is a popular customer relationship platform that was built for small to medium sized organization. The software is best known for its ability to seamlessly integrate sales, service, marketing, social media and other engagement channels to offer a centralized, cloud-based hub that delivers customer reports, analytics, and marketing insight. Available in varied range of pricing tiers, Agile CRM offers a premium free service and goes up to priced plans that supports up to 10 users, to enterprise-level services designed for over 50 integrations and plug-in capabilities.

Company Agile CRM
Year founded 2013
Company size 51-200 employees
Headquarters Plano, Texas, United States
Social Media
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Ask Questions about Agile CRM
What Agile CRM is best for?
How does Agile CRM compare to Pipedrive?
What are the pros and cons of Agile CRM?
Agile CRM Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Agile CRM Pros and Cons
Pros
  • Free plan for up to 10 users
  • Cloud-based environment for quick scaling
  • Multi-cloud chat windows
  • Workflow automation and easy data entry
  • Extensive customer support
Cons
  • Only available in English
  • Not suitable for on-premises deployment
Agile CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Agile CRM Media
Agile CRM video thumbnail
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Agile CRM Screenshots
Agile CRM screenshot 1
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Agile CRM screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 18, 2026
Agile CRM CRM Software logo
344 Agile CRM Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Jun 26, 2017
 Source
Overall Rating:
5.0
SR
Seth R.
Co Founder & Ceo
Share
"Agile CRM Experience"
What do you like best about Agile CRM?

I like the functionality of the interactive nodes you can use to engage customers. This feature by far is why I chose Agile CRM over competitors.

What do you dislike about Agile CRM?

I do not like the the CRM does not allow for folks to unsubscribe to SMS campaigns, and is something that will require some human input for those that send an SMS with STOP, to take them off the list. If the system did this it would make the system a lot better.

What problems is Agile CRM solving and how is that benefiting you?

Keeping in touch with the customer regularly. Also planning our email sequence without having to think about when we sent the last email, the system just does this automatically.

Small Business (50 or fewer emp.)
Jun 22, 2017
 Source
Overall Rating:
5.0
JV
Juan V.
Sales Manager
Share
"Agile CRM - Smiles all the way"
What do you like best about Agile CRM?

It has so many functions and are so easy to implement with Wordpress.

What do you dislike about Agile CRM?

Nothing, all seems to in order, as the support team is always eager to help.

What problems is Agile CRM solving and how is that benefiting you?

Auto-responders, client follow ups and client web access trails

Small Business (50 or fewer emp.)
Jun 21, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great stuff"
What do you like best about Agile CRM?

This has really made the difference for us in automating sales

What do you dislike about Agile CRM?

Email configoration wasn't too easy but got there

What problems is Agile CRM solving and how is that benefiting you?

Much more organized sales structure

Small Business (50 or fewer emp.)
Jun 21, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Agile Review"
What do you like best about Agile CRM?

I like the integration with our website.

What do you dislike about Agile CRM?

the support, I've had dropped calls and not been called back at all at times. I'm still trying to figurire out how to copy templates.

What problems is Agile CRM solving and how is that benefiting you?

Marketing automation

Small Business (50 or fewer emp.)
Jun 15, 2017
 Source
Overall Rating:
5.0
BB
Bob B.
Founder & Marketing Man
Share
"Best CRM on the market in 2017. Utterly brilliant."
What do you like best about Agile CRM?

Pretty much everything. Ease of use. Simplicity. Video Email. Simple Integration. Instant Notifcations. Popup Builder. Landing Page Builder. Made for SALESPEOPLE not Geeky Marketers. Fast implementation. You guys have created a tremendous tool at a tremendous price.

What do you dislike about Agile CRM?

The app needs to be improved. Its clunky and slow. And the Email usage volume, if you increased it for starters, would put you in easy competition with Wishpond, Clickfunnels, Unbounce, etc.

What problems is Agile CRM solving and how is that benefiting you?

Intergated Marketing, Sales, and Delivery. Website Data. Instant Notifcations. Easy Setup.

Small Business (50 or fewer emp.)
Jun 13, 2017
 Source
Overall Rating:
5.0
UH
Ulrik H.
Consultant Renewables & Energy Strategy
Share
"Full featured, well integrated CRM with incredible support for start-ups"
What do you like best about Agile CRM?

The best feature is the support they offer start-ups. Before you have enough revenue you can use Agile CRM as a full fledged CRM system without running into major hurdles. Other CRM systems force users over to a paid plan too early making it dangerous to start building your database there. The support is also fantastic as are the many useful integrations.

What do you dislike about Agile CRM?

This is not an issue with Agile CRM but all CRM software I have come across: It is hard to have an integrated to-do list with emails. On that note, I know one can write emails from within Agile so maybe I could actually leave Googles user interface alltogether and do all my business from within Agile. That's how fulle featured this CRM suite is. And no I did not get any monetary compensation for writing this, I am just really happy with this product.

What problems is Agile CRM solving and how is that benefiting you?

I am able to launch a start-up and delay paying for the CRM until I have revenue that supports it.

Small Business (50 or fewer emp.)
Jun 12, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Keeping track is nice and easy"
What do you like best about Agile CRM?

We have created a Landing page and kept track of deals. They make it simple and straight forward. I have already recommended it to my podcast partner.

What do you dislike about Agile CRM?

Sometimes it can be fiddly moving between clients and getting the email connectivity sometimes takes a bit.

What problems is Agile CRM solving and how is that benefiting you?

Client contact, external engagement, and deal tracking.

Small Business (50 or fewer emp.)
Jun 12, 2017
 Source
Overall Rating:
5.0
Vanessa R. avatar
Vanessa R.
President
Share
"Great alternative to SalesForce"
What do you like best about Agile CRM?

I really appreciate the marketing campaign interface. We looked at SalesForce's product, which is similar, and it was going to cost thousands of dollars and a 3rd party to set it up. That was overwhelming. This is much easier to get up and running.

What do you dislike about Agile CRM?

We are still implementing the software however at this time, I don't have any complaints. So far, it meets my expectations and I am happy with all of the features I have used so far.

What problems is Agile CRM solving and how is that benefiting you?

We are able to get rid of Aweber and MailChimp and centralize our company CRM. The drip campaigns make past client follow-up much easier and consistent.

Small Business (50 or fewer emp.)
Jun 12, 2017
 Source
Overall Rating:
5.0
MM
Matthieu M.
Co Founder & Ceo
Share
"Best value for money"
What do you like best about Agile CRM?

We really appreciate the marketing automation tool that makes really easy acquisition campaigns launch

What do you dislike about Agile CRM?

The mobile app need to be optimize, concerning UI design mostly

What problems is Agile CRM solving and how is that benefiting you?

Agile CRM helps us managing all our business processes in a single platform: both online and offline. We now have a global view of how our business is going, without umping from a tool to another. Other applications can do so, as SalesForce but for a higher cost.

Small Business (50 or fewer emp.)
Jun 12, 2017
 Source
Overall Rating:
5.0
QL
Quincy L.
Creative Director
Share
"Truly Awesome!"
What do you like best about Agile CRM?

Speed, User Interface, Integrations, Landing Pages, HTML email templates similar to Mail Chimp, Marketing / Workflow Automation, Simplistic yet extremely robust. 10% the price of other software with fewer features.

What do you dislike about Agile CRM?

That it took me weeks to find! I seriously searched for an all-in-one CRM and business management solution. Not hours, or days... weeks. Once I finally did, I bought a subscription same-day. Been loving it ever since!

What problems is Agile CRM solving and how is that benefiting you?

Communication and information centralization. Everything is lost in emails. Hard to keep track of every little thing that needs to happen, especially as I'm acquiring more clients. More and more was falling through the cracks. As a young company, I needed to upgrade my public image to attract even larger clients. Agile CRM has built-in so many features that I don't need to keep paying for separate services to maintain professionalism. Super easy to build a new landing page and point it to a new sub-domain (super easy to do using domains.google.com ) ... Don't even have to for web hosting at this point. By having nice looking HTML templates, I can state information in a very non-confrontational way. I can represent information in a standardized format with images, rather than allowing for misinterpretation. This is becoming a huge time saver, and severe public image enhancement. The landing pages are snappy and easy to build. They have built in little pop-ups to try help capture a site visitors email address, to then assign them to an email campaign or flag for follow-up. I love how it integrates with my Quickbooks Online account, and more importantly, Gmail! ...Their Chrome extension is crucial! Incredibly easy to stay on top of things, add new tasks, and insert premade email templates on the fly! ...You can customize the text and links in the email before sending off, of course.