BigCommerce Reviews: 4.2/5 — Solid Choice

Unlike others, Bigcommerce does not charge transaction fees nor do they required you to use their internal merchant credit card provider. Their support is fantastic and it's 24/7. I track my site with "Site UpTime" and BC is NEVER down. I mean never. At this point, we are extremely happy with the services that they provide.

Vetting your App's. I would like to see a better vetting of App's inside their marketplace. Some of them are not ready for PrimeTime. It's not a "Dislike" but I would like to see a Native Mobile App integration from BC.

BC allows us to have a reliable and seamless ecommerce solution for our customers. It has been one of the main factors in our companies sales growth.

Simplicity, I came from being a tradesman into the online world of selling with no technology skills into e-com, the Bigcom platform made this a very easy transition and as they have grown I have not had to become an IT specialist to keep up.

Duplicating Products, when duplicating a product that is mapped to Google Shopping, if you change its category without changing the google shopping to the new category and try and save it will delete all changes you have made, really frustrating when dealing with multiple options.

The big hardware stores only supply a limited number of brands, often these are inferior and more expensive than quality products from small independent distributors, we give these distributors a voice and in so give our customers genuine choice, regardless of their location.

The entire site is easy to use. It is the first thing we train office staff on, and is our main focus as it is our own storefront. In our capacity, it is nearly impossible to mess up and integrates with multiple APIs.

There are some features that really should come standard with a site like this (though we can almost always find a suitable add-on/plug-in). One of these features being the ability to upload files for customers to download. The bulk imports and exports can get a bit messy as well, but a little practice will overcome that.

We came to BigCommerce from a different platform that was having a problem growing as fast as we were. It was glitchy and turning customers off of our site. The few problems that we have had while using BigCommerce have been handled right away and do not repeat themselves (another common issue with other sites).

I like the ease of use and abundant management and analytical tools available in the back end of BC. I use it all day every day to manage customers, orders and products in the thousands. I just recently opened a new store with even more products and expect it to help me succeed immensely. The competition is using outdated technology and will end up in the dust.

I sometimes have a hard time figuring things out and don't like to have to spend so much time digging through the help to figure things out but in the end it proves to be pretty easy to get an answer.

Ease of use and perfect ability to manage customers, products and orders.

As a former web designer, before opening our e-commerce business I have have used several shopping cart programs. Big Commerce has created an easy to use system for businesses to get started quickly. Everything is there and Big Commerce is priced competitively. Whether you are using their telephone, chat or email support, they respond quickly with support based in the United States. They seem to really care about our business being successful.

Minor things such as customers not being able to search by UPC code.

We are able to submit our products to Google Shopping, Ebay, Amazon and others with great ease. We have been able to keep our sales growing, while keeping our costs low.

Unbelievably easy to use and understand. Plus the tools available to grow your business are amazing. Honestly they have thought of everything. For instance.....when you read directions from a payment system it talks about coding and gives you several complicated steps to set up on your ecommerce platform. BUT then you jump on over to your BigCommerce store and click twice, maybe 3 times and WHAMMO ALL DONE!! Literally BigCommerce has it all automated and does everything for you.

NOTHING It has everything I need for my business

I am understanding more and more everyday how beneficial BigCommerce's site is. I now know that I need to rework my keywords as BigCommerce shows me a pie chart with exact numbers on what key word searches have led to my site!!! Once I changed around the key words, I saw a lot more traffic. :)

-Stability -Broad ecosystem -Comprehensive, reliable, well-documented API -Good partner compensation

-Developer channel communication is not great -Some features no open to developer customization, but improving -Limited theme marketplace

We are able to rapidly deploy excellent ecommerce presence for first-time online sellers with large SKU counts, and provide deep, reliable integration with existing brick & mortar operations. We are able to customize the shopping experience for advanced features like online firearm sales.

bigcommerce is great. allows me to focus on my business and is very simple to integrate with several other platforms. It is also very user-friendly. I like the way I can track my inventory and sales.

clothing does not integrate with amazon. it would be helpful to have two or more owners of the store. I wish they had an app where I could quickly view what I need, rather than log-in on the mobile version of safari or chrome.

I am trying to keep better track of useful metrics. Bigcommerce allows me to do that. They have pretty good marketing tools. Also I enjoy doing everything through the platform, even giving samples, that way I can track my inventory.

The staff and support team are always helpful and the software is easy to use.

There was not anything that I disliked about bigcommerce

We use their platform to handle all of our commerce needs.

Ease of store and product setup are two of the best features

I dislike the new navigation within the admin.

E-commerce. Increased daily revenue.