Bigin by Zoho CRM Reviews & Product Details

I've been involved in CRM and driving customer centricity for over 12 years and worked with various CRM systems. Bigin has proved to be the simplest and most scalable product I have worked with to date. Not only is is easy to set-up, but its ease of integration with other applications such as accounting and Outlook enable easy implementation.

I don't disloke but the user interface could be improved

Understandimng my pipeline and where to prioritise my work programme.

It's easy, I was tired of very complicate CRM. the one that I tried or are too complicate and have too muche feature or they are incomplete. I was looking just for a crm, I didn't need a website a newsletter campaign or other tools. I found just a crm integratable with everything. Aldo thank to ZOHO modules you can implement as much you want in a very easy way, no code or codeless. The customer support is the best very easy to contact thank to their international telephone number. I use it everyday it's a saving life.

i didn't find any dislike. I found it all the feature that I need.

Managing the customer

Easy to use CRM system with affordable plans, and great pipeline management for our SME. Simple enough to implement within our business. Customer support seems okay although they are offline right now which surprises me as I'm writing this at 3pm on tuesday. Great features.

Aesthetically not as easy to use as Salesforce.

Having our pipeline all through a google sheet; it's allowed us to streamline our sales pipeline from pitch through to campaign analysis.

I love the simplicity and intuitive design. Previously used HubSpot, it had a very complicated interface.

Not a large number of addons. I would like to be able to expand the interaction with other applications more. Although that is enough.

We solve problems with the control of potential leads and email marketing. Also, Zoho Invoice helps us a lot to control invoices.

I appreciate the thoughtful design of this compact CRM, tailored specifically for small businesses. Its simplicity prioritizes ease of use, efficient pipeline management, and affordability. The user-friendly interface enhances its intuitiveness, ensuring a seamless experience, while its mobile compatibility allows for flexibility. Additionally, the inclusion of an email marketing feature adds value to its comprehensive functionality.

While this CRM is well-suited for small businesses, it does have certain limitations. Its scalability is somewhat restricted, and it lacks some advanced features that larger enterprises may require. Notably, the absence of a direct lead import function from LinkedIn Social Network (SN) could be a drawback for users seeking seamless integration. Furthermore, customization options are limited, potentially hindering users who prefer a more tailored approach to fit their specific needs. Enhancements in scalability, advanced functionalities, LinkedIn integration, and customization options could significantly improve the overall appeal and adaptability of this CRM.

Bigin plays a crucial role in managing my lead generation process by providing timely reminders for follow-ups. The visual pipeline feature aids in keeping my leads systematically organized, allowing me to track their progress effortlessly. Additionally, the built-in email automation feature proves invaluable by handling repetitive tasks, ensuring the delivery of personalized messages to nurture leads and maintain their engagement. This comprehensive suite of functionalities significantly streamlines my workflow and enhances the efficiency of my lead management efforts.

I like the interface and ease of using this for managing my deals. Highly recommended for MSMEs to use this tool if you are running agency business. Support is really helpful and swift.

I only do not like the reporting interface rest all is sorted.

My sales data got sorted i can view my all sales and pipeline in a view.

At first glance, Zoho Bigin might seem like a budget-friendly CRM option – and it is – but it’s not lacking in features. In fact, it offers quite a robust set of tools to help you manage your customer relationships. Plus, it's priced attractively, making it a great value for smaller businesses or those on a budget.

One area where Zoho Bigin falls short is its limited integrations. While it does integrate with popular tools like Mailchimp and QuickBooks, it would greatly benefit from a wider selection of integrations to make it even more versatile and valuable for businesses. Hopefully, Zoho will continue to expand its integrations in the future to make Bigin an even stronger contender in the CRM market.

Lost cost crm

The ease of usage and simple of setup is the best part.

Nothing as of now, but there is always room to grow.

The setup time, long hours spent in customising the data and custom fields.

I like how simple it is to set up and use; it is quite intuitive; you can easily adjust the workflow to your company procedure; and the support films provided at each stage are incredibly clear and informative. This program is simple to parameterize, and because the learning curve is short, it can be installed rapidly and yield a working sales process.

On your leads, offers, and so on, you can only apply one filter at a time, integration of Facebook advertisements necessitates the use of third-party solutions such as Zapier, which doubles your costs, It might be difficult to obtain particular help, and direct phone support is only available within restricted hours.

There is a financial gain since it helps us eliminate lead leaks, channel the sales process efficiently, and parameterize rules in each stage of the deal process, as well as manage contacts and leads. Our business always obtains additional potential clients that enter our portfolio by tracking each sale, Bigin informs the team on the phases that everything is in; it is far more efficient and effective than a spreadsheet.

Easy interface, very straight forward!! easy to implement and doesnt require much effort.

Tutorial videos! although i is straight forwrd it would be nice to see all the possible capabilties of it.

Organization! having everything all in one place makes life so much easier when finding clients.