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Bitrix24
Your Business, Simplified
4.1
(515)
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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
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Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 15, 2025
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Mid Market (51-1000 emp.)
Nov 06, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Brilliant programming to sort out the work process"
What do you like best about Bitrix24?

I truly like that, by keeping control and observing over the obligations allotted to the task members you can oversee projects in a more powerful manner. I may likewise divide the individuals by work into different gatherings. The hour of a task may accordingly be checked and where every individual from the gathering mediates and joins the activities embraced to deal with the work and its consummation. I like the capacity to deal with the work process, to structure projects adequately, to accomplish truly important work for that kind of cycle, a solid schedule limit and a quick support of the work process.

What do you dislike about Bitrix24?

I didn't partake in this item since the expectation to learn and adapt is long and you need to invest a great deal of energy capitalizing on this program. The capacity to change a few provisions would likewise be useful if I would have more opportunity to adjust things as I would prefer. Another negative side is that the specialized help is very confined in the event that you get the free version, thusly when there's an issue you should look for an answer. You additionally need a team with server mastery, since you ought to be answerable for the capacity and information handling. That is the reason it's desirable over get top notch rendition, yet recollect that it very well may be amazingly expensive.

What problems is Bitrix24 solving and how is that benefiting you?

We tended to the work process association's trouble and we likewise could suitably develop a data set for the customer which is available consistently, which is critical in the business the board work, subsequently we worked on the results with this capacity. Our business limit's mechanized stream. Already, the activities performed by the colleagues were hard to control and join to choose if a colleague had satisfied and settled the designated liabilities. Different benefits incorporate the shortfall of a reason to consider the alloted obligations, since a cloud-based application might be utilized from any gadget with a web association by the developer.

Mid Market (51-1000 emp.)
Oct 29, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Review on bitrix24"
What do you like best about Bitrix24?

Bitrix24 is a software which is used in communication in management filed. Bitrix24 software is very easy and convenience to use for employees. The best part of the software is adio and video communication. The best part of it is offers you free trail for use.

What do you dislike about Bitrix24?

Some tools are in hidden location inside on other tools, so for the use of software you need proper knowledge. Most of the function are clearly not recognize. You need very strong technical support and must have steady internet support.

What problems is Bitrix24 solving and how is that benefiting you?

Britrix24 has everything that a project management needs such as collaborative tools and storage space. The messenger platform organized and and collaborate more effective and solving problem and issue instantly. Bitrix24 also has more competitive pricing plan that has fit our needs and less costly than other software.

Small Business (50 or fewer emp.)
Oct 20, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"One of the finest tool for project management "
What do you like best about Bitrix24?

Interface is much easier, equivalent for beginners, best project management tool

What do you dislike about Bitrix24?

Take too much time to open the application, interface is good but little modification is required

What problems is Bitrix24 solving and how is that benefiting you?

Managing project details, handeling team and their data with this tool

Mid Market (51-1000 emp.)
Jul 29, 2021
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Good for Performing task on time,avoiding deadline of project"
What do you like best about Bitrix24?

Its has function for task to create, meeting to schedule, task reminder so that we can easily Server the project under deadline

What do you dislike about Bitrix24?

I do not like it's helping bot because it make things complex and understanding how to create task and assign it to team was bit difficult for first week.But one's you understand the module it becomes easier.

What problems is Bitrix24 solving and how is that benefiting you?

IT benefits for proper scheduling the task as per deadline to my team member which made things much easier in deadline periods

Small Business (50 or fewer emp.)
Dec 07, 2020
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"The best option for our unique requirements."
What do you like best about Bitrix24?

I really like the professional looking user interface. So many productivity tools look like a cartoon and in my opinion aren't conducive for working in a professional environment. I also like the number of customisation options - I have essentially built my own program and it never felt like 'work'.

What do you dislike about Bitrix24?

I find the software to be a little 'buggy' and notifications are often repeated or delayed.

What problems is Bitrix24 solving and how is that benefiting you?

My organisation operates 100% online with many different users of varying technical ability. I needed one program upon which to then coordinate everything else. I have spent months researching and trialling different options - I kept coming back to Bitrix24.

Small Business (50 or fewer emp.)
Nov 08, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Easy administration for clients in the cloud"
What do you like best about Bitrix24?

One of the features that I liked the most was the ease to manage users quickly and accurately. Its cloud functionalities are ideal for medium-sized companies that need portability and access in different places.

What do you dislike about Bitrix24?

One of the restrictions to perform the grouping by partial totals in the consolidation of reports.

What problems is Bitrix24 solving and how is that benefiting you?

It solves the need to make heavy and complicated software installations on the company's servers. Being a tool in the cloud saves the entire maintenance and installation process. It is only necessary to perform an optimal configuration.

Mid Market (51-1000 emp.)
Nov 06, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Collaboration with Bitrix 24"
What do you like best about Bitrix24?

Straightforward UI for all levels of emp

What do you dislike about Bitrix24?

Limitations on integrarion with calendars

What problems is Bitrix24 solving and how is that benefiting you?

We have addressed are need for a platform to connect our officers from the US, Russia and Asia.

Small Business (50 or fewer emp.)
Nov 03, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Bitrix CRM "
What do you like best about Bitrix24?

Capturing the leads and automatically storing them in the CRM with time and date of contact.

What do you dislike about Bitrix24?

It's limitations when using it with different subscription models

What problems is Bitrix24 solving and how is that benefiting you?

Video Conferencing, CRM and Workplace Collaboration

Small Business (50 or fewer emp.)
Oct 31, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"CRM Tool"
What do you like best about Bitrix24?

Management tool to manage CRM, accounts, quotations invoices etc. Calls video calls texts all fit

What do you dislike about Bitrix24?

Slowness, otherwise its awesome. Easy management, texts, audio calls, video calls etc. All is fit and perfeflct.

What problems is Bitrix24 solving and how is that benefiting you?

Best CRM Tool. Quotes can be made. Invoices as well. Can send email to customers..

Small Business (50 or fewer emp.)
Oct 31, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Best for startups "
What do you like best about Bitrix24?

Collaboration tools, integration with other source control. Built-in chatting. Look and feel, user experience.

What do you dislike about Bitrix24?

Costly for higher number of members. Why should i prefer over TFS

What problems is Bitrix24 solving and how is that benefiting you?

Team collaborations, task management, project planning

Small Business (50 or fewer emp.)
Oct 15, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great for a starter agency!"
What do you like best about Bitrix24?

The price, it's free if you have a certain number of employees and the widgets really help cement your professionalism

What do you dislike about Bitrix24?

It took a long time to get to understand the application. There should be more easier to follow tutorials.

What problems is Bitrix24 solving and how is that benefiting you?

We are starting our own independent agency. I believe this application is perfect for a starter company

Small Business (50 or fewer emp.)
Aug 16, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Comunicación interna y gestión de proyectos. "
What do you like best about Bitrix24?

Esta plataforma posee muchas funciones para administrar proyectos y enviar tareas a los empleados dentro de las empresas, posee grandes características, Podemos acceder desde distintas plataformas, lo cual es una gran ventaja. Se puede acceder a través del sitio web, aplicaciones móviles y aplicaciones de escritorio para Windows, Mac e incluso la plataforma Linux. Eso es algo realmente interesante y la mayor ventaja que puedo observar.

What do you dislike about Bitrix24?

Su precio es bastante elevado y hay muchas personas que no poseen el dinero necesario para la suscripción.

What problems is Bitrix24 solving and how is that benefiting you?

Estoy utilizando Bitrix24 para la comunicación interna y la gestión de tareas básicas. Ha sido una gran experiencia y de gran ayuda para mi, especialmente con muchas características. Seguramente seguiría usando para rastrear cada proyecto de manera muy eficiente. Utilizo esta aplicación casi a diario. Esta es una de las aplicaciones imprescindibles para cada equipo de trabajo.

Mid Market (51-1000 emp.)
Jul 28, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
" The best to organize Bitrix24"
What do you like best about Bitrix24?

What I like about Bitrix24 is its ease of use, its interface is very attractive and lightweight, and I have the ease of tracking and managing actions, jobs, vendor receipts, files, I really like its platform. It is based on the cloud and the accounting management regime is more flexible, this is an incredible solution, I love the Bitrix24 software is very good for tracking and responding to all online transactions.

What do you dislike about Bitrix24?

What I don't like is its high price for the premium system, and I see that the software is still in development, and some interfaces are very complex, that it has all the tools in a single window, they should improve that and simplify it.

What problems is Bitrix24 solving and how is that benefiting you?

Thanks to this software I have been able to organize workflows and new projects, I have many benefits when using this, I manage customer relationships and I simplify everything

Small Business (50 or fewer emp.)
May 30, 2019
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"All in one solution"
What do you like best about Bitrix24?

It gives one platform for files, projects, messages, tasks, and contacts. Built in smart telephony. This is web software and easy to use and login also easy. Replaces 8 other services. The telephony features are excellent!

What do you dislike about Bitrix24?

Customer support is not good. Haven’t come across serious issues within my environment.

What problems is Bitrix24 solving and how is that benefiting you?

I can create tasks and I can share with my team.

Small Business (50 or fewer emp.)
Jul 26, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great communication tool"
What do you like best about Bitrix24?

I like that I can easily communicate with partners and customers

What do you dislike about Bitrix24?

Deals and sales and sales feature is a bit complex

What problems is Bitrix24 solving and how is that benefiting you?

Loving the search tool

Mid Market (51-1000 emp.)
Jul 15, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Excellent"
What do you like best about Bitrix24?

Excellent software for contact management

What do you dislike about Bitrix24?

It should allow more data storage limit

What problems is Bitrix24 solving and how is that benefiting you?

Easy access at remote location

Mid Market (51-1000 emp.)
Apr 17, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"This is an excellent and comprehensive Project Management Software"
What do you like best about Bitrix24?

I really like the way this software allows collaboration. My Director of Operations and I have used this on some internal projects and it has proven reliable and top notch for communications.

What do you dislike about Bitrix24?

I think it would be helpful for an area to work on a WBS. I used this on my projects and it would be nice to have an area for this. Also, the ability to switch between a graphical view and list view for the WBS.

What problems is Bitrix24 solving and how is that benefiting you?

Internal Operations Projects

Enterprise (> 1000 emp.)
Feb 15, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Nitric is awesome"
What do you like best about Bitrix24?

I like the fact that every resource you could imagine to need to do your job effectively is right there accessible in the tabs.

What do you dislike about Bitrix24?

The glitchy ness of the window transitions

What problems is Bitrix24 solving and how is that benefiting you?

Marketing issues within the market have become a dream.

Small Business (50 or fewer emp.)
Nov 28, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Bitrix24 just works"
What do you like best about Bitrix24?

At $39 a month it is cheaper than the alternatives. I love the ability to easily implement qr codes for things. Bitrix24 is a free collaborative tool available for up to 12 users. Both iOS and Android apps are also free. In paid plans, you do not have to pay for a separate user but for additional disk space and some optional features. Bitrix24 offers virtual telephone calling The platform provides robust modules for intranet services like conversations, photo gallery, wiki, files, calendars, and tasks Company services include employee directory, task and work time reporting, absence chart, and visual structure Time management tools include check-in/out feature, regular work reports, and daily planner.

What do you dislike about Bitrix24?

Some of the older employees have problems using it but they seem to adapt quickly

What problems is Bitrix24 solving and how is that benefiting you?

Improves employee engagement, allows you to communicate quickly, and eliminates the need for multiple programs.

Small Business (50 or fewer emp.)
Oct 18, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"A great place to keep everything"
What do you like best about Bitrix24?

I love how it integrates with so many other pieces of software. No marketing software is truly all in one, but this one comes close.

What do you dislike about Bitrix24?

I don't like how the design manager can sometimes insert its own code.

What problems is Bitrix24 solving and how is that benefiting you?

We solved both our CRM and our inbound marketing platform problem.

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