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Bitrix24
Your Business, Simplified
4.1

( 515 )

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Bitrix24 Reviews & Product Details

Bitrix24 Overview
What is Bitrix24?

Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 million organizations have chosen the Bitrix24 solution for their company today, and the service is currently available in 18 languages.

Company Bitrix, Inc.
Year founded 2012
Company size 201-500 employees
Headquarters Alexandria, Virginia, USA
Social Media
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Ask Questions about Bitrix24
What Bitrix24 is best for?
How does Bitrix24 compare to Pipedrive?
What are the pros and cons of Bitrix24?
Bitrix24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone, On-Premise Linux, On-Premise Windows
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Bitrix24 Pros and Cons
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Bitrix24 Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Bitrix24 Media
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Bitrix24 Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 03, 2025
Bitrix24 Logo
515 Bitrix24 Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Sep 21, 2023
 Source
Overall Rating:
5.0
Rohan B. avatar
Rohan B.
Software Developer
Share
"A Comprenhensive Business Solutions"
What do you like best about Bitrix24?

Think of Bitrix24 as your favorite gadget :– it's user-friendly for most tasks, but you might need a moment to get the hang of all its features. Setting up Bitrix24 is like assembling furniture from a famous store :– doable, but it might take some time, especially if you're customizing it for your specific needs. Bitrix24's support team is like your friendly neighborhood tech guru :– they're there to help, and you'll find answers, but sometimes you might need to wait a bit. You'll use Bitrix24 like your daily planner :– it's handy for everyday stuff, but some tools might be tucked away for occasional use. Imagine Bitrix24 as a Swiss Army knife :– it pack with features for almost anything you need in your business toolbox. Integrating Bitrix24 is like connecting different apps on your smartphone:– it's doable, but some connections might need a tech-savvy touch.

What do you dislike about Bitrix24?

Learning the Ropes:- Like any new coworker, Bitrix24 might take a litle time to get used to, especially when you dive into the fancy features. The Price Tag:- It's great for businesses with some heft, but if you're just starting or on a tight budget, the cost might give you pause. Mobile, but:-The mobile app is handy, but it's not as fully-loaded as the web version. So, when you're on the move, you might miss a few things.

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 brings some order to the office chaos, centralizing your busines functions, and promoting team unity. It's perfect for those looking to simplify their tech toolkit. Just be ready to invest a bit of time in getting to know your new colleague and make sure it fits your budget comfortably

Mid Market (51-1000 emp.)
Sep 07, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great tool to grow business with good management."
What do you like best about Bitrix24?

it can be integrated with any custom web

What do you dislike about Bitrix24?

site or online software with the help of APIs, provided by Bitrix. tracking, management, chat, calls and many more thing make it very useful and help in to grow business

What problems is Bitrix24 solving and how is that benefiting you?

Managing users according to roles, all clients on a single platform to manage work and all employees are in the same place to allot tasks and keep updated with task status. everything under a single roof.

Small Business (50 or fewer emp.)
Aug 09, 2023
 Source
Overall Rating:
5.0
Imran M. avatar
Imran M.
Product Manager
Share
"A must have tool for project management"
What do you like best about Bitrix24?

It's easy to use. I love the mobile app interface It's customisable as per the user's need.

What do you dislike about Bitrix24?

The UI is a bit outdated. Too much on the screen for first-time users.

What problems is Bitrix24 solving and how is that benefiting you?

Quick Project management tool that is offered for free. A startup can always benefit from such offerings. The idea of not limiting the usage as per the users but the tasks makes more sense from business perspective as well

Mid Market (51-1000 emp.)
Apr 19, 2023
 Source
Overall Rating:
5.0
CZ
Carlos Z.
Solutions Manager
Share
"Easy to use CRM for just born start ups"
What do you like best about Bitrix24?

That is easy to use, user friendly and fits the needs of any business

What do you dislike about Bitrix24?

to many notifications and may have a lack of integrations with other systems.

What problems is Bitrix24 solving and how is that benefiting you?

Managing leads for a VC company

Small Business (50 or fewer emp.)
Feb 10, 2023
 Source
Overall Rating:
5.0
JV
João V.
Founder
Share
"Bitrix24"
What do you like best about Bitrix24?

Hwo easy it is to create automations in the pipeline and also how easy it is to costumize our pipeline, being able to go through different products and comprehend the sales process more easily

What do you dislike about Bitrix24?

What I dislike about Bitrix24 is that it is easier to integrate other options available in the market with other apps, tools or softwares. (hubspot is easier to integrate)

What problems is Bitrix24 solving and how is that benefiting you?

Bitrix24 is helping our organization to have a clearer workflow, and better understanding of the steps of our sales process. It also helps is create tasks and communicate with our team

Enterprise (> 1000 emp.)
Dec 23, 2022
 Source
Overall Rating:
5.0
Greg G. avatar
Greg G.
Biomedical Equipment Technician Ii
Share
"Iconic, Robustious, Brilliant & Full-featured BIM BOAT"
What do you like best about Bitrix24?

Bitrix24 not only offers BIM tools, but also allocates project management and CRM tools.

What do you dislike about Bitrix24?

Vendor success team collaboration with our in-house success team to eradicate all issues.

What problems is Bitrix24 solving and how is that benefiting you?

File sharing. Unlimited communication channels under one roof enhances team collaboration.

Mid Market (51-1000 emp.)
Oct 27, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Adorei a plataforma como um todo"
What do you like best about Bitrix24?

Adoro a usabilidade da plataforma, as formas simples e práticas para encontrar cada pedaço de algo que eu precisava

What do you dislike about Bitrix24?

Não gostava da "caraca" do bitrix, pois não mudava e era muito estranho

What problems is Bitrix24 solving and how is that benefiting you?

O CRM da Meetz era todo por lá, então eu tinha o acompanhamento das minhas contas e as suas atualizações graças ao CRM deles

Small Business (50 or fewer emp.)
Aug 18, 2022
 Source
Overall Rating:
5.0
MA
Minna A.
Business Development Executive
Share
"Best CRM for daily work"
What do you like best about Bitrix24?

Easy to use, fun design, all options available.

What do you dislike about Bitrix24?

Not accurate while searching for a contact.

What problems is Bitrix24 solving and how is that benefiting you?

Data saving

Small Business (50 or fewer emp.)
Aug 07, 2022
 Source
Overall Rating:
5.0
PJ
Prasanth J.
Digital Marketer
Share
"Best crm tool to track analytics"
What do you like best about Bitrix24?

Easy to acees.user friendly tool to acces any small scale business

What do you dislike about Bitrix24?

Lead integration, team monitoring and support.

What problems is Bitrix24 solving and how is that benefiting you?

Lead generation

Small Business (50 or fewer emp.)
Aug 03, 2022
 Source
Overall Rating:
5.0
Rahul C. avatar
Rahul C.
Customer Success Manager
Share
"All in one CRM"
What do you like best about Bitrix24?

Most flexible CRM Good For Sales, Success, Support,Tech, Product every department The marketplace is amazing connecting WhatsApp and Facebook messenger Cloud Drive Whitelabel options

What do you dislike about Bitrix24?

The user interface can be improved I would like to see a lot more telephony options

What problems is Bitrix24 solving and how is that benefiting you?

All our team Sales, Support, Success, product and Tech is one place. we are capturing the whole guest journey, Even files and folders are stored in the CRM. we don't need 3-4 different softwares anymore, Bitrix solves the purpose.