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Carepatron Reviews: 4.6/5 — Highly Rated
Carepatron is an all-in-one, cloud-based practice management and EHR platform for healthcare teams and solo clinicians. It combines scheduling, telehealth (built-in video), clinical documentation with customizable templates, AI-powered scribing and summarization (AI Scribe v3.0), billing and invoicing, insurance/RCM services (US), client portals, secure document storage and workflows into a single workspace. Carepatron offers a free tier with meaningful features and paid Plus/Advanced tiers for teams, plus an optional managed billing add-on in the US.
| Company | Carepatron |
|---|---|
| Year founded | 2019 |
| Company size | 51-200 employees |
| Headquarters | New York, NY, United States (original HQ Tauranga, New Zealand) |
| Capabilities |
AI
|
|---|---|
| Segment |
Small Business
Mid Market
Freelancer
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | Chat, Email/Help Desk, Knowledge Base |
| Training | Documentation, Videos, Webinars |
| Languages | English |
Carepatron Pros and Cons
- All-in-one feature set (scheduling, telehealth, clinical notes, billing) reduces need for multiple tools.
- AI Scribe included even in free tier.
- Transparent pricing tiers and a usable free plan.
- Strong security and compliance (HIPAA, GDPR, PIPEDA).
- International reach and multiple languages supported.
- Some advanced features (full insurance billing, e-prescribing, public API) limited to US or still under development.
- Free plan storage limited (1 GB).
- User reports of video/telehealth reliability and billing integration glitches.
- Per-user pricing can become costly for larger practices.
Compare Carepatron with other popular tools in the same category.
I love that Carepatron securely holds my client details, clinic notes and my scheduling calendar. The templates and associates free educational sements on various therapy approaches challenge me to grow and give me confidence to take on clients I might otherwise be hesitant about. As a practitioner starting out in private practice I feel very supported using Carepatron's suite of clinic software.
There hasn't been a downside thus far for me. The software is intuitively easy to figure out - I'm hoping they will allow more storage on th free plan as a starting out practitioner that would always be good!
Carepatron particularly solved my need for Telehealth software and it works like a dream in that regard.
It's very simple to use! I enjoy using it to perform assessments.
Everything has been very helpful. I see no downsides.
It's helping me to do assessments quickly and efficiently.
I use Carepatron for my private practice. It has saved me a lot of administrative time, and it's very easy to use. I can't remember how I got things done before!
It is so affordable - it's hard to fault it.
I previously used word document to write notes, saved in folders a computer. Carepatron has made this process flawless, with clean formatting for patient notes. It is easy to access information and saved to the cloud so it's accessible from anywhere.
Allows me to connect to clients and employees with ease
I'm still learning so I can answer this later
Communications with patients is easier
I absolutely love how streamlined it is and how I can easily change appointments, get test result, update information. So much easier than calling especially when I don't have the time to talk on the phone or risk being on hold
I honestly have nothing negative to say, I can think of nothing I didn't like
Easy appointment scheduling and changing
Carepatron is the best app available for the money. The best thing is that it is free and very robust.
I don't like that you cannot have a minor client with the same phone number and email as their parent to send appointment alerts to.
It is a great place to keep all my notes on my clients and also syncs with my calendar for appointment scheduling
I really like how easy it is to navigate the site. The dashboard proivdes basic information for each profile. The templates allow quick and easy documentation which is very helpful.
I do not like that you cannot import your own templates, instead you have to copy/paste.
It is providing an EHR for my foundation, allowing providers to schedule and document interactions
Carepateon brought instant relief to all the stress of setting up a new private practice. The simplicity and all-encompassing platform that was affordable was an answer to exactly what I was looking for. I am especially appreciative for the ability to two-way sync my Google calendar without needing to pay extra money and I love the chat feature to support me learning the platform when I feel stuck.
The simplicity also brings a few limitations, not being able to customize small things like only showing initials on the calendar to protect confidentiality. However, I have been able to find creative solutions so far.
Carepatron is providing a place where billing, documentation, scheduling, and telemedicine is all in one place for free and HIPPA compliant. I couldn't believe it when I found an option that had all of this together. Plus, live support! Incredible.
Ease of use, has all needs in ehr and billing for a cash practice with good preloaded forms to start and then edit your own
Some features on home page could be modified to be easier for practioner
None at this moment, have had no major issues
Care patron has held my information in the utmost confidence and have made all materials and products user friendly I couldn't ask for more thank you! Very professional and prompt customer service as well. Bravo 👏
I can't say I have any dislikes or disqualifications. Thank you 👍
I can write doctor notes and excuses for my patients quite easily.