Chatter Reviews: 4.1/5 — Solid Choice

It's the ability to be updated on a thread by just following it or tagging along some people who are actively involved on the project such as cases, opporunities, approvals, etc. We used this as it was integrated to Salesforce.

What I dislike i just the interface it's so lousy and boring. But the functions are the most important so for me it's not that bad.

One problem that will be solve is not being updated with a thread. Chatter helps users notified when there's a comment or any activity on the thread you are following. It can be received via email so you won't really miss it.

The ability to approve expense logs on the go is an absolute stellar feature. Using the feed function I can also update purchase orders and raise support enquiries at the click of a button.

The Salesforce1 Chatter app is a little sluggish. At times it loads really quickly and other times it crashes. This is used on our company iPhones running iOS12.

My team feel more engaged now especially with the contribution scores function. This gives each individual a reason to contribute more using Chatter.

Paper trail that everyone can follow. It’s all in one place.

Not everyone uses it. The entire team should be using this tool. It’s more efficient than email or verbal communication

It’s instant. It’s a paper trail.

Chatter works really well when we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags.

a slight redesign to make it look and feel more user friendly. It's not terrible but for someone who hasn't used Twitter before, they may find it a bit hard to navigate.

Chatter is very well suited for internal conversations around specific news topics and articles. It may however attract unnecessary conversation as some may treat it like Facebook. Chatter could possibly have a filter or something that reads what someone is about to post and then ask the user if this is a work related conversation.

Feels like FB but easier to discuss updates with coworkers

Layout isn't the prettiest and could be better both mobile and web

Solving communication issues before meetings because people can send updates in

Easy to adapt and use. It can also be integrated with other CRM apart from Salesforce. One of the best solution for good communication with clients and co workers. In company it can be used as a vital source to pass information amongs one another.

Searching feature needs improvement as sometimes finding groups becomes very hectic. No computer access is available. Very limited updates. Customer support needs improvement as they are not fully supportive.

All my communication regarding problems are solved by this tool

One of the best solution for good communication. Project achievements also posted on chatter. It is very effective in sharing productivity data on Salesforce. Record tracking is also available. Chating with everyone in your company is very effortless.

Archiving of conversation is one difficult task in this tool. Security issues are not fully resolved. Not a best choice for communicating sensitive data.

All my communication regarding problems are solved by this tool.

Chatter makes it easy to pass information quickly directly on the record it's related to. It was easy to adopt and does not care if the user has moved to lightning or still stuck in Classic.

It does take some configuration and setting changes to make it work. it would nice to be able to paste images directly rather then having to attach it.

Completely replaced Slack for our entire company. Much easier to "Chatter" a team member rather then getting the link and sending it to them in the format of the sender, made it difficult for lightning to Classic users or visa versa. Creating groups made it easy to share leads or communicate a new sales process question. Our Sales Support Coordinators use it to pass cases to the sales rep on next steps and follows ups

Chatter is a relationship enhancer, which means, we get new connections with different people using the app. Again, it acts as an internal communication aid in a company. Furthermore, the app assists in file sharing.

Sometimes sharing large files is disturbing, that is, it becomes hard to upload them. And this means, the compatibility is not the best.

We all need to express and explain ourselves. Chatter is the gadget to us both for business purposes or even for personal needs

I chose Chatter because of its communication features. I use Chatter to give updates to all workers in the organisation. For example if I need to give them a holiday, I just use Chatter to update them instead of calling them. In addition to that, when i wast to send a message to a group of workers, I just write and chose whom to follow the feed. With its amazing features, we were able to create groups whereby workers use it for discussion purposes

So far I haven't experience any disadvantage in using Chatter. I have used it for 5 good month

In our organisation, we use Chatter for many reasons because it is the best. We use it for group discussions, that is, during weekends and late evening. Also we use it to communicate in our organisation to be able to save time for other activities

Being able to communicate with coworkers on the file or work requests through chatter

Chatter doesn’t allow to copy paste screenshots

Getting through to our documentation editing for critical issues in a timely manner

Chatter. This site is one of amazing sites I have ever known. With Chatter, I can send multiple messages at one hence saving a lot of time and cost. Also I can choose who to follow the feed. Communication in an organisation becomes impressive when all of you uses Chatter. This is because you can create a group for your organisation and use it to exchange ideas. This site is the best for sending and receiving messages

With Chatter you have to be careful. You can miss a chatter and mayb it was an important, urgent or emergency from your boss.

We have decided to use Chatter in our organisation to save time and cost. If you receive a chatter, you can reply it fast and easily then continue with your duty

Chatter is a faster mode of communication in an organization setting, where no waste of time before conveying information from one place to the other. Friendliness design is also something that the vendor thought of very keenly, and we acknowledge it. And finally, there is activity feed on this app.

On video conferencing, the developer of Chatter seem to have ignored this bit, and in the current world, it seems to be very critical for web conferencing and virtual meetings. If the developer focuses on this sector, everything concerning will be excellent.

Internal discussions brings ideas together, and stakeholders tend to share what they have in mind with their colleagues. Chatter has stood on the gap, and supported all of us who want to have a successful conversation with everybody in a company.

It helps you to broadcast any news or update easily. It also gives an option to follow employee or colleague or customer and keep self updated with recent news and achievements. Files can be shared easily. One can easily find details about employee/colleague/customer.

It should suggest groups/people/topics based on the user's profile so that the user can follow and make use of it. Looks bit complicated

Sending updates/news to individuals or groups is solved using Chatter. Message sent to the group on chatter is sent to everyone belonging to that group/domain. Appreciation and publications are made easy using chatter.

Eastly create groups and share content with the relevant people

People can ignore chatter posts perceiving them less important than received an email.

Communicating with the people relevant

Easy collaboration right within Salesforce

There are some limitations on what you can do within Chatter itself, but you can utilize Quip etc. to supplement.

Better communication around opportunities and updates needed

The chatter functionality in Salesforce is a great tool for communication to tiggers in your workplace. It replaces instant messaging and is a Facebook for work. Allowance me to connect with others anywhere in the world with my company

Notifications don’t always come through letting you know there may be an individual or group message so you sometimes miss hem if you don’t check chatter each day

Communication is he best benefit

Instant collaboration with colleagues and seamless integration with account's information.

Can be cumbersome depending on the location of the chatter (contact level, account level, opportunity level, etc.)

Reducing back and forth emailing. Quicker response time.

Using Chatter allows for the entire company to talk and share in a web based interface across multiple devices.

Chatter has been unavailable one time which caused some business issues with company being unable to use chat features.

Long distance communication with users to discuss sales and company latest news.

When chattering coworkers we get the email notifications and well as quick back and forth communication about situations.

Nothing bad at the moment it has been working well and to the point

Alerting clients coworkers about existing communication with clients

Right from Welcoming of new employees to achieving any milestone everything can be posted on chatter. You can personally discuss on any topic by posting and know the opinion of everyone from the organization. New projects achievements can also be posted on chatter.

Nothing as such but sometimes unwanted post are also appeared on chatter but that is the reason it has a mute option.

Currently our organization uses chatter for congratulating for every employees achievements. Welcoming of any new employee going to take on at a respectable post. Our organization is going to take on a new journey, new projects is also posted on chatter and wished for future endeavors.

I like the fact that this software has made my work easier, this is because i do not have to send multiple emails to the other employees when i want to pass information but through chatter i just text and they follow the feeds. It is easy to find people because the system organises it in such a way that you can trace what you are looking for easily.

Sometimes when you are not keen you can miss some information communicated previously, that is when the notification is crowded. One has to be extra careful not to miss the important information sent.

The benefit that Chatter has solved is that of saving time, whereby you do not have to send multiple emails to the co workers through chatter you just send one and it will be visible to all.

It is very good application.We can share/post information to friends or who is in our connection.we can chat via the message in chatter.We can store or upload files also on chatter.we can share links,post publicly or privately.also we can make a group.

In chatter we have faced issue with like and dislike button on chatter. like and dislike button is needed in chatter.for this purpose we had choose customization.with customization we have created two button, like and dislike. Also faced button issue on feed also.

share, chat, post, files uploading.

The function that I love the best is that I dont have to open another window to email our account service people. Just to know that I can chat with them in reference to what I am working on makes less room for error on the problem I am try to address

I never had an issue with this so I dont think I have anything to dislike.

we use chatter in salesforce on our adjustments the most. Whenever we have a concern on a case or an order we can just add the chat to whatever case we may have questions on.

Being able to connect with others in a large organization

IT is easy for things to get lost. I am unable to go back and reference a lot of the time.

I am able to ask a questions and am quickly connected with people who can provide me with the proper answer, that i may not know to reach out to before hand.

Chatter sends me personal digest emails, reminding me of accounts i left notes on.

I dislike that the emails come way to frequently.

We recieve daily chatter emails showing us the past days activity

coonectivity with other no matter where they are anywhere in the world ,love the file sharing capability,mobile capababilities

I had issues entering with my password and the support hasn't been up to par .example one day took me ten minutes just to get in

we are to comunicate in effective way which has improved are sales and productivity,im able to shere client files with a click fast

Chatter is a great software to use for communicating with my colleagues. We are able to communicate fast and it makes our work more efficient. I recommend Salesforce and chatter to all businesses that are looking to streamline their forms of communication and payroll software.

I think that it's a great product. No negative reviews.

We are able to communicate more efficiently.

For me, the best part of Chatter is being able to keep up with the industry. The deals, specials, and even current happenings of the market. We run a 34 casino/hotel industry and keeping up with multiple businesses in many states is easier with this tool. We have a central place to look at when comparing these categories.

This tool works great, I only wish it was more new-age looking. I think it could be updated little by little to help older people with the transition and help younger people use it more. Also I think if we could make an option to flag feeds that are of high importance that could be useful as well. Thank you for the work done so far, as I say- we use this tool every day, multiple times daily.

We are able to reach out to coworkers and solve individual customer problems or business problems as a whole by using chatter feeds instead of multiple emails daily. That is what makes this tool so effective. Archiving the messages after so long but still making them searchable may be helpful as well so that we can find answers to questions that may have come up in the far past. I think that may be a setting I could be missing though.

I like being able to communicate with employees about problems, guests, or situations that are going on without emaling multiple times daily. this is more of a messaging board and it is easy to use as long as you do not miss messages. I like that you can select groups and people to follow on the feeds.

Sometimes it is easy to miss a chatter notification when you are receiving several per day or at a time. The tool is so easy to use but missing these can be just as easy which can sometimes be frustrating. If there was a way to prioritize from people or group them a certain way as to not miss them that would help a lot. Also some more visuals to make it look more engaging. Make this more interactive like a social networking site and it will be at it's best state.

We use this tool so much within our company and the best portion for us is the management announcement section that is constantly up-to-date. This could be emphasized a little more to show the importance and maybe appear at the top.