Chatter Reviews: 4.1/5 — Solid Choice

The ability to create Chatter groups specific to a business line or associated group

Too often Chatter can become overused therefor diluting its importance

Getting organized information to specific groups and providing a venue for sharing feedback

Users can post anything and link attachments.

Chatter is not easily reportable to view trend.

Reporting on posts, adaptability.

Receiving regular updates on my accounts is great feature (though this is a double edged source as sometimes i end up getting way too much info).

Needing to accept invites from each contact can be a pain out there.

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It's integrated nicely into my salesforce contacts, as it's built by salesforce. Clean interface, but limited.

Compared to a lot of other inter office communicators it lacks features that would make it stand out. Having to accept each contact on chatter can get tedious.

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I do like the ability to better communicate about leads/oppties/accounts with colleagues from within the portal. It's a good start for SFDC.

The integration still has a bit of otherness to it. The feel of Chatter is not quite in tune with how I am using Salesforce as a user.

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I like the fact that it's instant communication between team members. It's easy to see what everyone is saying to respond appropriately without having to remember to hit the "reply all" vs. "reply" like in an email. It's easy to go back an look at past messages and to reference a conversation.

With any new technology, it's hard to get everyone's buy-in. If most people are using it, but not all, it can create a communication gap and potentially a setback. If there is someone to monitor use or rally the organization around its benefits, it could be a wonderful collaboration tool.

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Nice way to provide a business team with visibility across your company, feels just like Facebook for business

It's easy to miss and should not relied upon as your company's primary form of cross team communication. Perhaps there is a setting to send emails when using chatter but it rankles me when someone posts to chatter as a primary means of communication expecting that I will see it when 2 days can go by before I see the message posted.

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It's a great place to 'host' collaboration and conversation around revenue/sales opportunities. Plus, the basic collaboration is FREE (Chatter Plus costs $15/user/mo). Organize files and commentary by groups or project initiative. Also, there's a basic approval workflow automation (not as sophisticated as other dedicated systems, but it works!)

We have a small company, with many scientists, and a few salespeople...it's hard to get these guys to adopt new technologies, so this doesn't end up being as effective as it could be.

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It a good centralized tool if you're using Salesforce. It allows you to document you electronic communications for reference at a later time that are searchable. The addition of the live IM was great. Quickly pull people into conversations on cases or customers.

It's a tool that requires training to get adoption, and it's not as easy to do as you might think. It's not quite integrated in Salesforce as I would expect so you still have to communicate a other ways within Salesforce.

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It makes it easy to socialize with your team on Salesforce and helps you cover up the entire data and insights easily if the control is managed on Salesforce only.

No real-time (live) Chats, Audio, or Video collaboration which can be a hurdle for anyone to go with it for a long time. At the same time navigating through it can be challenging for first few times

Salesforce Chatter helped our team by providing a one-stop to collaborate & articulate all the insights about the business we've build over Salesforce as a CRM tool.

It is easy to connect with other salesforce users and work collaboratively

Compared to other communication channels like slack, chatter is narrowed down to just keyboard messaging

In my first year working on Salesforce, it was very helpful in getting me answers to potential issues that lay ahead through the personalized newsletter and also helped me broaden my knowledge base from helping others with their problems

Efficient messaging between teams and colleagues

Kind of buggy; we always run into technical issues and outages

Communication was an issue with my team but chatter helps streamline the process

Subscription model. It seems to work well. So we topics like leadership, networking, upcoming topics are easy to share

Hard to find information at times. Cannot find a topic more than 2-3 weeks old

Trying to share information on a specific topic

The best thing is being able to interact with other like-minded individuals that use the same CRM as me. Salesforce is obviously one of if not the most used and known product of its kind in the world, so there is a valuable ecosystem to tap into. Chatter is an excellent tool for this and allows for easy communication and collaboration.

Generally I am a fan of Salesforce's products and find them easy to use, but I don't find this with Chatter. I feel the design and UX is not well laid out and I find that I cannot find certain pages on there as it is not clear and does not have a nice flow to it.

It limits the need for meetings by having a central ecosystem and allows for each member and team in our business to know exactly what their colleagues may be working on at any given time. This enables us to manage recourse and tasks a lot more efficiently.

It's easy to use and get's the job done.

I wish it had better formatting tools, and loaded faster.

Communication internally between team members specifically with sales accounts

Chatter is really great for in record communication. I am able to easily tag the appropriate person/people/groups and Chatter allows for everything to be documented. My org has recently started using Chatter groups too which has been fairly successful for cross-departmental collaboration.

Chatter does have some limitations. As an admin, I needed to create several groups for each department but there is no easy way to add people to groups without receiving several emails, can't easily choose an email preference for group for users. More importantly, I wanted to utilize announcements in a larger capacity. However, the inability to adjust font, style, bulleting, etc., as well as the inability to post an announcement through process builder, we wound up not rolling them out.

Improves upon cross-departmental collaboration.

Great platform for companies who are larger and have different units and teams so they can communicate easily about all different topics

There is nothing I don’t like about the platform

Getting questions answered fast and not having to find the right person, anyone can contribute

It’s great if you and your team already use Salesforce CRM everyday

It’s hard to recognize if it’s even running in the background though

Allows for easy, traceable communication at the opportunity, contact or account level with support

Simple functionality. Great way to collaborate with peers. Includes leaderboards.

There is nothing that I really dislike about chatter.

Better communication and collaboration across teams within your organization including cross functional

This is a good tool for internal communications. It does allow you to add text, polls, pictures, videos and links so it is fairly robust in terms of what you can share. It also allows for likes and comments so it is interactive. It does inhance some communication between our headquarters and our offices around the world.

It has not been easy to keep staff engaged in the tool and using it regularly. It is not always utilized in situations where it could be. It has turned into more of a social sharing tool, rather than for day-to-day business.

It is good for sharing stories from our international offices and to share articles, videos and pictures specifically. We use it more on the social side and less for work collaboration.

Speed and internal service and having direct reference to leads

Too many features and it's hard to customize

I am able to keep internal communication easy and specific and that's how this tool impacted.

Very easy to use. Great idea/way of connecting people.

Used on a trial basis to see if this product would work well at our company. No main dislikes. Co-workers just preferred a bit more familiarity.

Keeping Co-workers connected during day to day use.

Easy to tag users and opps from directly within salesforce. The history of messages against a certain opp is always there for outsider context. Easy to use.

A bit clunky and boring to look out, and to engage with for any serious deep communication about opps or as an internal company wide messaging system overall.

Record keeping and transparency of the conversations and history that lies with an opp that can touch multiple teams / hands before closing.

I love the search feature and how quickly I can access information from prior chats.

Things seem a bit dysfunctional at times. It can be hard to see exactly what I'm looking for unless I'm searching a specific word.

I'm solving work problems or questions and definitely benefit from access to everyone in the company's chatter.

I got emails about updates and I can click through to get more details

It is not a critical way to communicate and it is just a social media tool within corporates

I could be forgetting about the subject I want to follow until i get email

Employees contact customers for follow up much quicker.

Not always the most intuitive tool to use.

Getting follow up with customers completed more quickly.

Kept conversations with the right accounts and easy to check back on

Notifications didn’t always pop up. Would like notifications even when chatter is closed

It’s quick and easy to use, can get an answer on each case

I like the feed and viewing other users activities which are related to mine.

It's quite basic and hasn't changed at all in 4 years of using the platform.

Makes logging activities really simple and quick. Also very simple way to communicate internally about specific leads or opportunities.

I like being able to chatter with several employees at once. It keeps everyone involved, in the loop as real time events happen.

I haven't experienced a negative issue thus far. I will continue to use Chatter for our internal communications.

I solve problems by discussing the issues with several people at once. We are able to resolve the issues collaboratively and efficiently. I've realized the value of "real time" problem solving as a group.

I like being able to access information from everyone. I like being able to see everything relatively organized.

Because it functions like a forum, it's not as good as something like Slack or Asana. I don't see messages or miss messages relevant to me and someone has to tell me where to find them.

It is a forum board where I can view announcements, but I'm always late to the party and don't see the announcements until it's too late.