Chatter Reviews: 4.1/5 — Solid Choice

integrated in the sales force dashboard with email notifications, the ability to like posts

confusing to find chatter in Salesforce and tough to find specific conversations

Managers are able to tag us in specific opportunities or discussions on SFDC

The upside of using this app was finding people around the company that you needed to get in contact with. All the companies I worked with had this.

but, it has a down side of not really being easy to use. I needs better navigation.

The biggest thing is helping the customer with further information.

I like that you can tag ppl and set up alerts

It is not collaborative enough. Needs to have separate app

Some project mgmt issues and communication around change management

I like the notifications to the user you need to reach on the relevant page so the team member can easily assist on the matter like a contract or pricing exception.

I dislike not knowing if they have seen my chatter like a read receipt or if I need to contact them a different way.

I am solving the need for additional emails to notify or instant messaging someone to see a page that needs attention.

The social news feed and ability to share links, documents or other is nice. I also like the ability to create groups that certain people can chat in. We have special customer groups that we have sales people assigned to and their most pertinent information goes into there. some of the updated features are nice and the ability to 'like' posts and share them are nice.

The Chatter feature within Salesforce is hard to navigate. I liked the 'classic' Chatter form better. I'm not able to freely see the groups within our salesforce network. I also don't find it very friendly to use. I recognize it was trying to be more like a social media news feed, but I feel like there could be some more improvements made.

It's actually more difficult for our sales team to use than it is convenient, so we haven't really solved any problems.

While I am in the Salesforce app, I do not have to go out of the tool to send a Chatter (or email). I can do it right within Salesforce. I also like the emails the next day of the previous day's activity. it keeps the discussion fresh in my mind and I can save it or star it for another day if needed.

It is not always easy to start a "chatter" and i end up utilizing the 'email' instead. Chatter itself is not always a priority for teammates and gets overlooked.

Chatter enables me to send a quick reminder to a teammate about a needed item. The benefits it allows for quick actions while I am reviewing a teammate's work.

Chatter is like social media for the office, it helps solve problems quickly and helps crowd source reactions/solutions.

I dislike that it is difficult to access certain groups sometimes

once you are part of groups it is easy to have a discussion on the program

Built within salesforce, faster collaboration with internal salesforce users

It is not very feature rich and difficult to use outside salesforce

It is easy to communicate on sales object, leads, opportunities, quotes etc.

I like chatter it keeps me in the loop at work.

It can be a lot at times with the messages.

Lack of communication

Very simple concept to use. I can directly contact someone and in short, simple phrases ask for what a I need.

It can be hard to make sure someone follows up with you. In other words, a Chatter directed to you can easily slip through the cracks.

Better, direct communication with colleagues in another department. Good place to quickly exchange vital information.

It allows you to contact ppl in within salesforce

not intuitive enough there are quicker and better options

none, made it more difficult to comunicate

sending a chatter will automatically send an email to the designated employee and their manager which give you a higher likely hood of a quick response.

It can be annoying getting chatter digest each day for things that have nothing to do with you.

accountability, save time by not having to use multiple applications.

I love the fact I am able to post a message or photo with my entire company. Gives us freedom of speech and expression.

It’s old and the design is weak. Also, edits are not allowed, nor can you deleted your posts (although that might be an internal preference/setting)

No real business problems have occurred with Chatter so far. With Chatter, I am benefited from being able to use my voice and express my opinions. I’ve also used it to share vaulable information with my colleagues. It’s great and easy ability to putting my name out there.

I love that you are able to relay information to many employees/coworkers on a generalized platform

It can be overwhelming and confusing for users who have not been taught how to use the platform.

Other users are getting confused when new members join who were already members but did not utilize the function prior.

Communication between colleagues is very simple, easy to keep track of notes and updates

The program could be a little easier to navigate, needs a new user interface.

Easy to determine which candidates are worth reaching out to based on previous notes/experience from other colleagues

Being able to connect with colleagues and files one one platform

Mobile usage could be easier, a bit clunky sometimes

Security, collaboration and flexible working

Ease of use - its built into our ATS so its always there.

notifications can get buried in my emails

Keeping all the 'need to knows' in the know. Saves time, limits confusion from verbal game of 'telephone'

A communication tool accessible without ever leaving your CRM platform. It's a great way to keep abreast of trending topics internally, and learning from other people's questions that you didn't know you needed the answer to.

Much like the Salesforce interface, Chatter seems a bit clunky and engineer-driven rather than keeping the end-user in mind. Sales management uses the tool daily, but when asking peers if they use it, everyone tends to say they ignore the platform unless specifically tagged. It's just too overwhelming with the layout it has now, and not entirely intuitive.

Internal sales communications and Q&A is all kept in one place that is viewable by everyone, rather than needing to sort through email chains or having a separate platform.

I think it is a great idea to have an easy/informal way for business employees to communicate information quickly.

So often it goes ignored because not enough people are using it and often it is used ineffectively.

They are trying to make it easier for cross-functional groups to communicate information - and get a hold of subject matter experts across the company.

I like that it's integrated with salesforce so you don't have to worry about people not having access.

Not enough customization options from the end user perspective. Also it seems to run rather clunky and the interface can be confusing. I've thought I sent a message multiple times only to realize hours later that it hadn't actually been sent to anyone.

We were solving the need to communicate both within teams and also between teams and the department as a whole.

It provides a way for information about clients to be included on their Salesforce Page.

It has been hard to find ways each of the different departments of our company can implement this to benefit everyone else. It's taken some time to work it out.

We are including all necessary information about a client right on their client page. Rather than losing the information in emails that are never copied back into the account, we can reference and tag others and have a history of that.

I like having an internal chat system. We use frequently in our office to communicate. I like the social features as well.

Sometimes it crashes or has errors. That gets frustrating to miss a message.

We're solving internal communication. We can also have private conversations via Chatter in the office if need be. We're in an open space, so it's difficult at times to talk about something without the entire room hearing.

I appreciate that I can interact in a community forum across our large organization. Chatter is fairly convenient and reliable. It's a good fit for an organization that values employee feedback and autonomy. It has basic forum-style features - nothing fancy, but stable and usable.

The visual design is certainly not cool or modern. If we're comparing with any popular social media platform, this user interface looks like it just stepped out of 2007. Search functionality is also clunky. My biggest complaint is that it's difficult to find and join relevant groups. There is no good directory function to search for groups that would meet certain criteria. If the organization has few groups, this isn't an issue, but in an organization with lots of initiatives and several groups related to each, finding and managing groups is a clear weakness of this platform.

Our Chatter implementation primarily provides a "think tank" type of space for employees. It's not a channel for official communication, but it's usually project- or role-focused chat. There's a lot of brainstorming and idea sharing. Some of this brainstorming has been implemented. I think, as with any tool of this type, the ideas generated must reach people who can implement them. Chatter doesn't guarantee this, but it depends on the organization's implementation.

I love the ability to tie conversations directly to opportunities and account level threads & bring prod & eng teams into SFDC interface.

Really hate the threading and the typing is decidedly not as "fun" as working in Slack, as an example.

Solving the business problem of ensuring that all teams within the organization are aware of what's happening on the sales/deal side and can jump in with input or insights.

It's intuitive, simple, and it's easy to use. Using groups. Being able to attach files.

No option to edit or delete my own post. No option to collapse the actual posts (not just see fewer posts). I would like to be able to view the feed with just the person's name or sort by the person's name instead of having to scroll through every post to find what I'm looking for. A keyword or title box added to the post so we can search on topics would be helpful.

Using less email for brief notices and FYI messages.

The open visibility among team members.

Hard to find groups, however that might be something on our end.

Communication among team members.

Chatter is a fun way to stay connected internally. It is part of Salesforce which makes it easy to switch over.

I wish there was more options available in Chatter but it is still fun to use nonetheless.

n/a

Good centralize tool to understand and be aware of any sales opp update. Good social media type messaging solution. Gives update on daily basis. Solves the purpose but could be better.

Being a user of FB, I would like chatter to have some of the same features. There should be an option to follow all teams who is responsible for updates by groups, location and definitely not by clicking individual people to follow. The email updates are sketchy and does not provide all info. Frequency is also not constant. Not sure why. Should have twitter like functionality to share or re-tweet

Meeting the revenue goals by eliminating any issues that requires immediate action or escalation. It keeps leadership aware on the progress.

Chatter is one of those widely unused tools of Salesforce, however it does have its advantage over other similar tools since it is bundled in most Salesforce license. If you are not 100% confident in investing in software that promotes a "work friendly" social media then this may be a good fit

This platform allows the basic functions of what you expect in a social collaboration site for work. It doesnt overload you with features unless you configure them

Although this was our old tool for social media sharing before Yammer, It did allow us to communicate effectively

I like that this is a different channel of communication within our organization and the social aspect allows anyone with an answer to help anyone with a question in a public forum.

I am not a huge fan of how people communicate on social media and while Chatter is useful, it also seems to me a social network I'm being asked to participate in in a professional sense when I hardly participate in them in my personal life. I guess what I mean to say is that social network websites like Facebook seem to me to be something that belong in personal life only and are not to be taken very seriously, so there is a disconnect when "Salesforce Facebook" is supposed to be a part of my job.

The main benefit is that if someone posts a question, other reps can potentially give personal feedback or help in a way that would not have been possible if the answer wasn't posed to a public forum