Chatter Reviews: 4.1/5 — Solid Choice

I like that Chatter is very simple to use and navigate around. It acts just like a social media newsfeed homepage, but with your coworkers within the workplace. It is a good way to make office or company-wide announcements as well as keeping employees up-to-date with upcoming events or meetings.

There is nothing to dislike about this software really. It is just a basic software that ties in social networking within the workplace.

Chatter is a great way to make announcements or just to simply talk about or share milestones with fellow coworkers. It is beneficial to employees as it provides a fun environment for everyone to interact with each other through a live newsfeed page.

I find this tool really great for collaboration across the enterprise with social feed type approach and contextual references. Either using it within the context of Salesforce Sales Cloud, Service Cloud, etc. or just as a standalone collaboration tool is an extreme added value for any company. Through proper settings, the necessary access rules for data could be leveraged in order to respect the internal policies.

Perhaps the more challenging could be to find the specific information you are looking for.

Collaboration, information access and knowledge sharing

easy to use, and to integrate with a lot of external apps

We cant pay chatter without salesforce license, and the space price is high

transparency

Title says it, but why would you use anything else? It's simply the best thing to use for collaborating on Salesforce records of any type (and we use Salesforce for SO MANY things). One of my best work days was when we enabled Chatter on the custom object I own and manage. Now I can keep track of conversations on various records whereas before I'd have to dig through my email to see if I'd reminded someone about some action they were overdue on completing. Some favorite features: -Ability to directly reply to a chatter notification email is VERY handy, especially on the go. Yes, I could use the Salesforce1 (and often do), but replying to an email notification is just quicker on the go -The @ mention feature is obviously pretty standard functionality, but it's just so useful for pulling other users into a conversation -Topic tagging is great for later reference -The "follow" feature is such a great way to keep track of a record without having to be directly called out with an @ mention. I also love that the Chatter follow button shows on a list view of records so I can follow without clicking into the record

My biggest complaint for most of my tenure using Chatter was lack of text formatting, but Salesforce has resolved that. The only other area I think could use improvement is reporting on Chatter. I'm a competent report builder, but the times I've tried reporting on Chatter I was not successful. I still intend to try a few other approaches. However, this could be the way my org has our report types setup, I'm unsure about that, so take this with a grain of salt and do your own research (because there's tons out there).

We use chatter to communicate directly on a record within Salesforce, which makes the communication very topical and prompt, vs. copying links or record IDs into an email (which is what typically occurred before Chatter adoption). Having that conversation history directly on the record and seeing who was involved in the conversation is a huge benefit to the work that I do.

Chatter is a great collaboration tool and a great way to notify others of important information that normally wouldnt know about it because of not being in the store front. It is very simple to use and employees can learn to use it quickly because it is very similar to social medias that are being used today. My favorite thing about Chatter is that you are able to get notifications.

The email filtering is not very up to date and is horrible.

Keepers managers up to date with important information that they otherwise wouldnt know about because of not being in the store. Issues have been able to be handled quickly without delay.

The thing I like most about Chatter are: 1 Easy to set up and manage. 2 Easy for users to learn and use. And of course the integration with Salesforce and the mobile SF1 application.

It's only on the Salesforce platform... Cannot chatter with other platforms. (But rumors of options to do so) Maybe soon they will open it up, in a controlled way to other business level chat systems.

Internal communications Helpdesk System notifications Group discussions Groupthink problem solving

If leveraged properly, can actually give tangible benefits to efficiency and can actually drive sales. The lightning version of the tool is obviously the best.

Being split over Lightning and Classic. This won't apply to new adopters of Salesforce however, so I wouldn't expect this to impact on any buying decision.

Actually using it to automate processes - it is sending esignature documents, bad data tickets, adding in client sites. The main gains on this are far beyond the usual collaborative aspects of social network software.

Chatter is a great way to share internal feedback and news around your business

That some features are hidden behind a full salesforce license.

Quickly communicating across our business and sharing successes.

Chatter gives the platform to interact with the users in salesforce. Which also help without using any third party tool. for chatting, posting, commenting or following the contacts and the user within the salesforce org.

Sometime its not so useful in the mobile app. That is salesforce one. However the chatter for desktop is good app. However i thing it should integrate through CTI tool as well.

We have replaced the Cisco jabber with chatter. since all the users in the company using salesforce now.

The ability to communicate across teams and departments, to post articles, tag buzzwords and hot topics as well as other people.

The feed can be a little overwhelming (like Twitter)

Helping keep each other current on events involving clients, potential new clients, and the advertising business.

Super easy to use, able to connect chats to a variety of objects, Accounts, opportunities, groups, individuals, etc. Mobile, requires little to no setup. Everything is searchable, easy to retrieve. Can include files, links, polls, etc.

They have come up with better ways to manage notifications but I think they can continue to offer improvement in this area.

We have a very distributed workforce. Chatter brings everyone together regardless of where they are. People can see posts from our president, about key accounts, etc.

Chatter is common platform for your colleagues across the world , who can post, view,share. best tool for engaging the team as one

Nothing much, mobile app need to be more friendly to use

It helps companies to share their corporate news on one platform which is accessible across the world, common topic and issues can be posted and your colleague will help you on same

-very quick and easy to communicate -@mention is aligned with social concepts

-Automation through chatter is difficult -Can become repetitive -Newsletter defaults to a setting where chatter recaps are too frequent

sales users are siloed and this tool has allowed users to be better connected and communicate more

We use Chatter internally and it has been a HUGE asset for our company. We facilitate networking and marketing for our members and the platform has added a lot of value by allowing our members to share customers, information, experiences, etc.

I honestly can't think of anything I dislike about Chatter at all!

When someone sends an email asking a question to one individual, there is a possibility they will not know the answer. If they post that same question in Chatter, there is a possibility that one of the 65 users we have will know the answer. Chatter has increased our internal communications tremendously and added a lot of value to our company's offerings!

I love that it imitates that of a social media app but purely intended to blend the work community in your job. People posting ideas, concepts, sharing experiences, a little bit of personal situations too. You get shut outs, congratulations, you are exposed a bit more if the community you work in has a lot of remote located employees too.

I really dont have anything negative or a critic to post on Chatter that i dont like. I think when we started using it it was a bit of a push but then once you got into the rythim of it, it was just lie Facebook, but for work! it's fun

Chatter solves the "problem" when your co-worker is located somewhere else (in a different country for instance) and this brings the distance a bit closer, just one more aspect of getting to know your co-worker.

Ease of use, integration ability, easy adaptation for the entire team. Having real time updates on our clients has been a breeze!

Chatter's desktop version of the app could be spruced up a bit. It seems to be a little behind considering the amazing abilities it has in the desktop version.

In office communication has been much more efficient with using chatter for client updates.

Salesforce chatter is great. We find it easy to communicate and relate pertinent information to contacts and accounts in Salesforce

nothing really. chatter is great. we use it often.

It helps us communicate more effectively.

The ability to tag, or @ groups so you can target certain people ability to edit ability to upload a picture of document with a related post

search function is not good. You can search is things have been tagged correctly but that doesn't always happen. Also no way to navigate ( or at least i dont know how to) to something in history- if i recall i wanted to look at a chatt post from a few weeks ago, i have to scroll through for awhile to get back through history.

Collaboration- i lot of times, you have a question or announcement but dont know who to direct it to or who needs to know about it. Also able to do basic reporting on performance and dashboards, great way to see a lot of info in one place.

connecting the employees together without any hassle.

Sending individual messages to employees is sometimes difficult.

As I said earlier, here you can be in touch with all the employees and discuss the problems with them. I even can say it is a good platform for interviews.

I like the Polls, Actions, Groups, and Topics. Also having the ability to at-mention other user is great. Having a social media thing inside your CRM to collaborate with anyone in your company is really great!

There's nothing I really dislike about Chatter. I never experience looking for a functionality I need that is not there. For enhancement, I don't think of anything, maybe if Salesforce can think of new features to add, it'll be great.

Team Collaboration, Dev to User Collaboration. With Chatter, I was able to collaborate with Users, Team Lead and Project Management on a nice and convenient way.

I love that I can interact with my team members without email and phone call. We can give kudos to team members and when we get deals!

At time all of the notifications get annoying, but I'm sure you can turn that off

The communication is easier and more streamlined in our business. We can give direct input / note on certain accounts.

I like that chatter and Salesforce can integrate with Slack! Our company has been using both slack and chatter as a communication tool so the fact that they can integrate is great! It allows us to connect key conversations with the appropriate accounts and contacts created in Salesforce.

Since I think it took some time for chatter to become a reliable and usable tool, I am not used to using chatter as my "go to" communication tool. With all the updates and fixes that have happened lately, we as a company are starting to use it much more than we have in the past.

Chatter has allowed us as a communicate much more effectively internally as a company and we will continue to use chatter moving forward.

The ability to review previous conversations, not having to hash them up again. Conversations can be led by experts & then shared out to various audiences

The inability for external customers to see internal information

Sharing of expert information within an organization

how easy it is to use. How it connects my entire company with one click. I am so glad we have this product at work. It makes the day to day much easier and helps all my reps ask and answer questions.

There is nothing that I dislike about this product. I think all company's should use this.

it connects all employees together. It helps solves problems.

Chatter is an amazing tool. I use it often and it makes my job easier. Not only can I "chatter" someone to get something on their radar for follow up etc., but I can CC: @my boss and let her see what activities have or need to be included.

There is nothing that I dislike about the product.

My work environment is consultant based so people are not in the office very much due to travel etc. This is a great way to communicate. Also when you are mentioned in Chatter, you receive an email to notify you.

I love the ability to tag any of my co workers in a post so that they are included on the discussion. It makes it easy to bounce ideas around and create better solutions .

I do not like the fact that it does not adapt to different screen sizes. When I dock my laptop, my pages display on larger monitors, and chatter stays the same size, taking up only half of my screen. Other tabs in Salesforce adapt to changing screen sizes.

We are using chatter to facilitate communication within our organization. Not only is it easier to communicate, but it's also a way to save conversations, scroll back later, and see what was said by whom.

The ability to be able to collaborate across all departments and users in the company.....seamlessly. I enjoy how I can respond to post or comment via email and it updates right away. Always keeping everyone informed, in real time.

Getting the email notifications to the right cadence can be tricky especially for new users. Its hard for them to know what they want to know about. So, for us, we add them to everything and then allow them to slowly back off.

Collaboration. In our previous CRM it was difficult to have communication across departments. Now, with Chatter, my users can seamlessly collaborate on records, groups, or dashboards. What's even better is no one is "left out". With long email chains there are times certain users are not added to the long list of To and CC. With chatter, we have everything posting publicly so everyone can know what is happening and be able to chime in with great ideas.

Chatter is great because it allows employees of my company share information in Salesforce in a quick and easy manner. We use it daily and it has freed up a lot of inbox space for everyone involved.

There isn't much I dislike about Salesforce Chatter. I like being able to update my email notification settings and Chatter is set up in such a way that it's super easy to train new employees on how to use it. It's especially important to note that I spearheaded the Chatter roll out for my company and so far it's working great!

We love being able to post comments directly on Salesforce objects. This helps save time that would have normally been spent copy and pasting links in an email. Interdepartmental communication has improved greatly since we started using Chatter.

Easy to get started and to figure out. You can see the benefits right away. The desktop version is the way to go, for fastest, simplest use.

The browser version isn't a great design ... Go for the desktop version.

Chatter works well for less formal, real time conversation between self-defining interest groups, which can be as varied as "new hires", "customer support", "launch team". It has moved a lot of communication off email and is particularly good for 1-to-many, and for highlighting static content that has been distributed elsewhere - eg promoting on Chatter an HR blog post to staff.

Chatter is awesome for inter office and out of office communication.

limited interaction outside salesforce !!

none