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Copper Logo
Copper
Streamlined Customer Management Solution
4.5
(1,118)
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Copper Reviews & Product Details

Copper Overview
What is Copper?

Formerly known as ProsperWorks CRM, Copper CRM is a software that’s best known for its ability to seamlessly integrate with Google’s collection of cloud applications. To date, it’s recognized as the only sales automation solution that’s endorsed by Google, which makes the platform a top choice for many businesses whose work systems are already operating using tools in the Google ecosystem. Preferred by small to medium enterprises, Copper CRM also boasts streamlined features with a user-friendly interface.

Company Copper CRM, Inc.
Year founded 2014
Company size 51-200 employees
Headquarters San Francisco, CA, United States
Social Media
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Copper Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Copper Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Copper Media
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Copper Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 17, 2025
Copper Logo
1,118 Copper Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Oct 12, 2017
 Source
Overall Rating:
5.0
Andrew P. avatar
Andrew P.
Chief Financial Officer
Share
"Easily the Best CRM for Startups"
What do you like best about Copper?

I've done a lot of research on CRMs. Most are build for really big companies, are a bit too bloated and are overkill and as a result end up being too expensive. I found ProsperWorks to be easy to configure, light and clean.

What do you dislike about Copper?

Its currently very closely tied to gmail. I don't mind this as I always tie my email address into the Google Apps but if you are stuck with a corporate email address, it may be cumbersome. That said, they may have fixed this by now.

What problems is Copper solving and how is that benefiting you?

I typically use the Product to manage a range of pipelines like sales, investors, potential leads et.

Small Business (50 or fewer emp.)
Oct 07, 2017
 Source
Overall Rating:
5.0
MU
Merve U.
Coordinator
Share
"Integration is a must!"
What do you like best about Copper?

Its full integration with Google and its Chrome extension which allows you to do pretty much everything

What do you dislike about Copper?

Nothing so far and I don't think that I'll find something that I don't like.

What problems is Copper solving and how is that benefiting you?

Tracking, tracking, tracking... That's one word comes to mind. Ability to see the activities is wonderful. You can both track your clients and your sales rep's performance through this and it's amazing.

Small Business (50 or fewer emp.)
Sep 30, 2017
 Source
Overall Rating:
5.0
MM
Matthias M.
Sr. Technical Consultant / Cio / Partner
Share
"Best CRM hands down"
What do you like best about Copper?

Its ease of integration and compatibility.

What do you dislike about Copper?

Nothing so far. For some silly reason this needs more info.

What problems is Copper solving and how is that benefiting you?

Keeps our projects and customers in tune. We will be using Prosperworks for many years

Small Business (50 or fewer emp.)
Sep 25, 2017
 Source
Overall Rating:
5.0
SD
Shad L. D.
Executive Director
Share
"Best CRM among amidst a sea of mediocrity. "
What do you like best about Copper?

Customer data automation. I enjoy the speed at which I am able to work within the system... easily navigating between notes, emails, tasks, and opportunities. Everything is in line with the way I think and work.

What do you dislike about Copper?

Not much.. But I would like to be able to relate companies to each other. Maybe you can and I just don't know how to do it. Similarly, I'd like a contact to be able to exist within more than one company.

What problems is Copper solving and how is that benefiting you?

Redundancy. Simplifying the inside sales process.

Small Business (50 or fewer emp.)
Sep 13, 2017
 Source
Overall Rating:
5.0
RM
Rob M.
Founder And Ceo
Share
"A must have CRM for G Suite Users"
What do you like best about Copper?

The seamless integration with G Suite is my favourite - with the ability to link all notes, calls, meetings and emails back to the client - which then becomes transparent for the rest of the team. Being able to email clients directly from PW is a bonus (along with tracking). With the ability to customise with API's - we have linked multiple third party applications, including Dialpad.

What do you dislike about Copper?

Working from Australia, there are a few "USA" only features, like the area code display being three numbers, whereas in Australia, it is two. Not a major issue, more aesthetics.

What problems is Copper solving and how is that benefiting you?

Being able to isolate Leads and Opportunities, and track them by dragging the clients card from one stage to another is very powerful. Also with setting up rules so when a certain stage is hit, tasks can be created and other actions can be set up to automate the process.

Small Business (50 or fewer emp.)
Sep 07, 2017
 Source
Overall Rating:
5.0
LS
Luis Miguel S.
Ejecutivo De Cuentas
Share
"Gran crm"
What do you like best about Copper?

Es un Crm muy senillo e intuitivo de usar, es valido con saber un poco de Ingles y ya esta. Es un crm automatico, ideado para el seguimiento de tus ventas, con este crm en la nube se automatiza el trabajo de comercial para meter datos. Una gran herramienta complementado con Gsuite de Google. Un gran eleccion. lo recomiedo a empresas de grado normal para pedir una prueba pueden hablar con su distribuidor y solicitar esa prueba demo, Ademas tiene integracin con mailchimp para hacer campañas de marqueting, contro de llamadas desde la app te las loguea auto maticamente, compatible con ring central, se pueden poner avisos, tipo, " oye tienes que llamar" a tal cliente, llevas dias sin contactar

What do you dislike about Copper?

No me gusta o me gusta menos, que la configuración la hace la empresa, esto es, yo no puedo elegir cunado avisarme que tengo que hacer una labor. El idioma es un problema, tienes la opción de hacer una traducción atrevas de google. pero no siempre es preciosa. Necesitas tener un poco de idioma para manejarte a la perfección con la herramienta,

What problems is Copper solving and how is that benefiting you?

Tener una gestión de los comercial a un simple golpe de vista. ada a a a Me atomatiza los informes comerciales, ventas, prevision de ventas, forecast, activdad del comercial, puedo saber si se esta trabajando correctamente las oportunidades, tiene infinidad de posibilidades, ya que puedes im portar bases de datos de eventos, redes sociales.

Small Business (50 or fewer emp.)
Sep 06, 2017
 Source
Overall Rating:
5.0
Chris I. avatar
Chris I.
President & Ceo
Share
"Highly Recommend"
What do you like best about Copper?

Super-tight Gmail integration, ease of adding contacts, task management - really strong application.

What do you dislike about Copper?

So far it's all good! No issues we have found.

What problems is Copper solving and how is that benefiting you?

Managing leads at various stages.

Small Business (50 or fewer emp.)
Aug 30, 2017
 Source
Overall Rating:
5.0
KD
Katie D.
Customer Success Manager
Share
"Best CRM system for Chrome & Gmail"
What do you like best about Copper?

The handiest feature is adding in Clients, Companies and opportunities directly from Gmail. Being able to set reminders, tasks and follow ups that sync with your Google calendar. There are also other great features such as when you add a client prosperworks sync's in the past year's emails relating to them also. For reporting and tracking purposes, the tool is great for keeping on top of sales and results. Love this product!

What do you dislike about Copper?

I haven't found anything that I dislike as of yet.

What problems is Copper solving and how is that benefiting you?

We can track the source of our converted sales allowing us to pinpoint which marketing tools are working well and which need tweaking.

Small Business (50 or fewer emp.)
Aug 29, 2017
 Source
Overall Rating:
5.0
TT
Tom T.
Vp Sales And Marketing
Share
"ProsperWorks Has Been a Great Addition to CMS"
What do you like best about Copper?

ProsperWorks is intuitive to use from day one. Support has been prompt and helpful.

What do you dislike about Copper?

No dislikes, other than having to create a 40 character minimum answer to this question.

What problems is Copper solving and how is that benefiting you?

We are better able to keep track of our opportunities, and everyone we choose to include can see where we're at in the sales process.

Small Business (50 or fewer emp.)
Aug 19, 2017
 Source
Overall Rating:
5.0
CT
Chris T.
Member Board Of Directors
Share
"Love ProsperWorks "
What do you like best about Copper?

This is the only product I've found that is this easy to use. Because of that people use it and make it more effective. It also rides along your browser so you can add tasks, people and projects without leaving the page you're on.

What do you dislike about Copper?

That I didn't get it sooner. This is the easiest system I have found

What problems is Copper solving and how is that benefiting you?

We have 80 offices around the country. ProwperWorks has made our customer data and reports available throughout the organization.

Small Business (50 or fewer emp.)
Aug 14, 2017
 Source
Overall Rating:
5.0
ZD
Zdeněk D.
Spojovatelka ústředny
Share
"Finally a CRM that is easy to run and understand"
What do you like best about Copper?

I appreciate the seamless integration with Google services as well as an Android application that can even make records of my phone calls.

What do you dislike about Copper?

I miss an ability to turn of features that I don´t need to save a work space on my screen.

What problems is Copper solving and how is that benefiting you?

Prosperworks keeps my communication organized and monitored.

Small Business (50 or fewer emp.)
Aug 11, 2017
 Source
Overall Rating:
5.0
FR
Fernando R.
Soporte Operativo
Share
"Great tool"
What do you like best about Copper?

Easy to use. Very intuitive. Does all you need. Provides solutions at the required moment

What do you dislike about Copper?

Doesnt comes in Spanish and can be a bit expensive

What problems is Copper solving and how is that benefiting you?

Customer Realtionship Management and sales

Small Business (50 or fewer emp.)
Jul 19, 2017
 Source
Overall Rating:
5.0
EH
Elizabeth H.
Production Support Specialist
Share
"Streamlined-links well with Gmail"
What do you like best about Copper?

The email tracking. It's nice to know who reads what and how many times they read it.

What do you dislike about Copper?

The mobile app is lacking and difficult to use. I don't like that you can not track the emails and other features are not available. I find myself not really using this service on my phone for this reason.

What problems is Copper solving and how is that benefiting you?

Company organization. It's nice to see what companies each department works with and how, when and why they are contacting them. I also like the search feature. I can find what I am looking for easily. The fact that it integrates with my calendar is very helpful as well and ensures that I will not miss anything.

Small Business (50 or fewer emp.)
Jul 14, 2017
 Source
Overall Rating:
5.0
BS
Brandon S.
Founder
Share
"The Absolute Best CRM for Google Apps"
What do you like best about Copper?

I've worked with several different CRM systems, and ProsperWorks is by far the easiest to use, especially if you use Google Apps.

What do you dislike about Copper?

I'd like to see an email campaign feature built directly inside of ProsperWorks at some point in the future.

What problems is Copper solving and how is that benefiting you?

Keeping all of our important contact data in one central repository. Using the API to connect to other systems we use.

Small Business (50 or fewer emp.)
Jun 28, 2017
 Source
Overall Rating:
5.0
JK
Jeffrey Trent K.
Insurance And Benefits Advisor
Share
"Don't sign up for yet another new CRM until you test drive ProsperWorks!"
What do you like best about Copper?

Like most business people, I struggled to find a great CRM for me. Spending hours + days + weeks + months using & testing many top CRMs, I failed to find an affordable CRM on the market with advanced features and benefits. I am a self-employed independent insurance advisor with many different types of customers in over 18 states, I desperately needed a simple but intuitive solution to manage my all my business and position me with great tools to start new marketing automation with my CRM. ProsperWorks came along and blew all the others out of the way with their G Suite integration and others like Zapier and RingCentral just to name a few. After I started, it 'Felt like Home' to me because I have already been using the Google platform and wanted a great transition to a new CRM. Post Sales outreach to me has been far more welcoming and superior compared to other CRM Competitors that are wanting you huge monthly subscriptions to get started. All in all, I am super excited to learn all the best practices to leverage Prosperwork's top-tier technology to further propel my business for many years to come! - JTK

What do you dislike about Copper?

Nothing right now I dislike! I seriously and very happy with the whole process of trial user to choosing the best plan for me and then making y buying decision. The outreach and support is constantly coming every few days, which makes me feel like a more valuable customer to them.

What problems is Copper solving and how is that benefiting you?

Organizing all my data and leveraging the tools and technology to make my data and workflow come together in preparation for marketing automation with email, social media, calendar, VOIP, mobile apps, etc.

Mid Market (51-1000 emp.)
Jun 21, 2017
 Source
Overall Rating:
5.0
MP
Massimiliano P.
Strategic Marketing Manager Carton Pack • Global Packaging Expertise
Share
"Easy and powerful tool"
What do you like best about Copper?

The dynamic and fast way it works within GSuite platform.

What do you dislike about Copper?

Project management tools ain't so complete.

What problems is Copper solving and how is that benefiting you?

This is a "must have" to reach and manage any potential market with a powerful and WYSIWYG software. Our sales and marketing team find it a smart way to speed up CRM process.

Small Business (50 or fewer emp.)
Jun 15, 2017
 Source
Overall Rating:
5.0
OH
Oaks H.
Licensed Realtor
Share
"A+"
What do you like best about Copper?

Google/Gmail Integration & Chrome Extension

What do you dislike about Copper?

Can't even think of anything..seriously. I don't know what is better, the fact that there isn't even anything that I can think of..or, that I even have to think about it.

What problems is Copper solving and how is that benefiting you?

Effective, efficient, ACTUAL client relations management.

Small Business (50 or fewer emp.)
Jun 14, 2017
 Source
Overall Rating:
5.0
DD
Dustin D.
Agent
Share
"Very intuitive setup"
What do you like best about Copper?

Complete integration with gmail, docs, drive (g suite).

What do you dislike about Copper?

I really would have liked to have seen mailchimp integration to be included in the basic edition

What problems is Copper solving and how is that benefiting you?

Deal/pipeline management has been improved, which has an obvious positive impact on close ratios

Small Business (50 or fewer emp.)
Jun 06, 2017
 Source
Overall Rating:
5.0
OP
Oscar P.
Real Estate Adviser
Share
"Best CRM"
What do you like best about Copper?

What I like most of this CRM is that I enjoy the platform and the integration with GMAIL Business.

What do you dislike about Copper?

I really for the moment don't have anything bad to say about this CRM.

What problems is Copper solving and how is that benefiting you?

I use ProsperWorks for my business of Real Really. its amazing how great its this CRM.

Mid Market (51-1000 emp.)
Jun 06, 2017
 Source
Overall Rating:
5.0
TL
Tammy L.
Vp Business Development
Share
"Great tool for Google Apps Companies"
What do you like best about Copper?

I like the add-on that exports all my data to a google sheet.

What do you dislike about Copper?

It's still a little buggy occasionally, but it has been getting much better.

What problems is Copper solving and how is that benefiting you?

I was using it as the CRM for BD team for digital marketing agency. I realized that having it exclusively work with google apps makes it laser focused on the needs of a google apps company.

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