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Copper Logo
Copper
Streamlined Customer Management Solution
4.5
(1,118)
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Copper Reviews & Product Details

Copper Overview
What is Copper?

Formerly known as ProsperWorks CRM, Copper CRM is a software that’s best known for its ability to seamlessly integrate with Google’s collection of cloud applications. To date, it’s recognized as the only sales automation solution that’s endorsed by Google, which makes the platform a top choice for many businesses whose work systems are already operating using tools in the Google ecosystem. Preferred by small to medium enterprises, Copper CRM also boasts streamlined features with a user-friendly interface.

Company Copper CRM, Inc.
Year founded 2014
Company size 51-200 employees
Headquarters San Francisco, CA, United States
Social Media
Copper Categories on Findstack
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Copper Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Copper Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Copper Media
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Copper Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 23, 2025
Copper Logo
1,118 Copper Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
May 23, 2017
 Source
Overall Rating:
5.0
DS
Daniel S.
Independent Associate
Share
"Full integration with all Google Products AND it is a wonderful CRM as well"
What do you like best about Copper?

Seamless integration, make sense CRM, Great Support - The review is in the use, get the trial version for yourself, much more powerful than my words.

What do you dislike about Copper?

Nothing, Nothing, Nothing... while nothing is perfect, this CRM hits all the right buttons and is headed in the right direction.

What problems is Copper solving and how is that benefiting you?

A full blown CRM that I can use today and feel confident that I can use it 10 years from now

Small Business (50 or fewer emp.)
May 23, 2017
 Source
Overall Rating:
5.0
BP
Bill P.
Business Development Manager
Share
"Small solar going big"
What do you like best about Copper?

syncing of email to the database to keep all projects and opportunities up to date with the latest information.

What do you dislike about Copper?

Not having a dashboard that you can customize

What problems is Copper solving and how is that benefiting you?

keeping all parties informed, tracking progress of projects and opportunities

Small Business (50 or fewer emp.)
May 13, 2017
 Source
Overall Rating:
5.0
RH
Roger H.
Founder
Share
"My small company is as important to Prosperworks as Google is. "
What do you like best about Copper?

They have absolutely nailed it with top customer service. My AE, David, gets back to me always before the end of the business day even when I tell I him I don't need an answer right away. I have been around the CRM SaaS world since some of the big guys had just handfuls of employees. They forgot about the small companies that helped them prepare for landing the enterprise clients. I believe ProsperWorks will gobble up market share as the months and years go by but I am convinced they won't forget about small companies like mine as they grow.

What do you dislike about Copper?

It sounds strange but I can't really think of anything that I have come across that I don't like. The great news is that when I do, I know Prosperworks will make it right.

What problems is Copper solving and how is that benefiting you?

The simplicity and seamless integration with Google helps me more than anything. It is as close to effortless as you can get when it comes to adding leads, people, prospects, etc. straight from GMail.

Small Business (50 or fewer emp.)
May 12, 2017
 Source
Overall Rating:
5.0
JH
Jon H.
Ceo
Share
"CRM that just works"
What do you like best about Copper?

It just works well out of the box and the integration with G-Suite is excellent and the contact profiling is informative. Great product, works well.

What do you dislike about Copper?

Nothing so far................................................

What problems is Copper solving and how is that benefiting you?

We're a startup and it's great to have a powerful CRM solution which integrates with G-Suite and works well

Small Business (50 or fewer emp.)
May 08, 2017
 Source
Overall Rating:
5.0
BM
Brian M.
Sales Director
Share
"Easy entry CRM"
What do you like best about Copper?

I like the google chrome extension the best.

What do you dislike about Copper?

I don't like that emails older than 12 months don't get pulled in to contacts activity.

What problems is Copper solving and how is that benefiting you?

CRM needs, inbound lead tracking and communication. Deals and opportunities.

Mid Market (51-1000 emp.)
May 06, 2017
 Source
Overall Rating:
5.0
PB
Patrick B.
Regional Partner Nsw Australia
Share
"Intuitive and sensible"
What do you like best about Copper?

Integration with Gmail and ability to pin (relate) relevant emails and info to opportunities - people companies ect...

What do you dislike about Copper?

1 way sync of contacts to Google only. No 2 way sync.There are some work arounds and work flow mods that but these cost time (work flow adaptions) or money (add on 2 way sync app purchase).

What problems is Copper solving and how is that benefiting you?

Simply much more visibility into my sales pipeline and better understanding the interactions. Allows timely and more thorough "next action".

Small Business (50 or fewer emp.)
Apr 24, 2017
 Source
Overall Rating:
5.0
AK
Adam K.
San Francisco Sales
Share
"On Point"
What do you like best about Copper?

simplicity of use and integration. Shareability

What do you dislike about Copper?

nothing really. Prosperworks meets all the needs I purchase for

What problems is Copper solving and how is that benefiting you?

globaliziaton and localization, contractors for sales in foreign countries

Mid Market (51-1000 emp.)
Apr 20, 2017
 Source
Overall Rating:
5.0
MC
Morgan C.
Independent Consultant
Share
"Gold standard "
What do you like best about Copper?

PW exceeded every expectation I had (and there were quite a few) as I started my CRM search with over 30 orgs. Working within an autonomous start-up unit within an established business I was looking for a CRM that was intuitive, scalable and desirable for widespread adoption. I got that, in spades, and had a terrific time working with PW's staff to get my account firing on all cylinders

What do you dislike about Copper?

Just basic functionality requests - for example would like the default in the chrome extension to be lead, not contact. And for files to be shared at the company, opportunity and people level. It's a new enterprise...they'll get there. Oh! And to customize dashboard; that would be nice.

What problems is Copper solving and how is that benefiting you?

Basic contact and sales organization; data reports that are easy to create and understand; and a CRM that is also a project management tool so we have a shared dashboard for all new business.

Small Business (50 or fewer emp.)
Apr 17, 2017
 Source
Overall Rating:
5.0
AR
Adam R.
Director
Share
"CRM"
What do you like best about Copper?

I like the functionality to be able to cater for my business specifics, google interaction, help desk assistance and the overall look and feel.

What do you dislike about Copper?

Pretty happy with everything at this stage.

What problems is Copper solving and how is that benefiting you?

I am less likely to forget small details now, due to the workflows and pipelines I have created. More attention to the smaller details that may have been forgotten.

Mid Market (51-1000 emp.)
Apr 14, 2017
 Source
Overall Rating:
5.0
DZ
David Z.
Associate Broker
Share
"Refreshing change from years of Salesforce"
What do you like best about Copper?

How easy it is to add leads, prospects, and accounts into the system. Email accounts for over 90% of all our customer interactions so the tight integration with gmail is sublime. Love that we can easily see how long it's been since our last contact interaction.

What do you dislike about Copper?

The integration with ring central isn't great yet. Base CRM has a better overall phone/sms integration but Prosperworks makes up for it with the total package. Hopefully ProsperWorks will create their own system and get it up to Base CRM level.

What problems is Copper solving and how is that benefiting you?

Pipeline management for real estate sales. existing client repeat and referral business.

Small Business (50 or fewer emp.)
Apr 12, 2017
 Source
Overall Rating:
5.0
Alyssa R. avatar
Alyssa R.
President
Share
"Simple to setup and implement behavior"
What do you like best about Copper?

Don't have to leave gmail to use it. It was hard to get the team to use Podio because they had to go to another site. With ProsperWorks, we're able to stay productive within the email/calendar we are already checking all day long.

What do you dislike about Copper?

Email to task feature - i'd like to customize

What problems is Copper solving and how is that benefiting you?

Getting the team to use a PM system! It's such a behavioral thing. Now we don't have to leave gmail so it makes it easy.

Small Business (50 or fewer emp.)
Apr 05, 2017
 Source
Overall Rating:
5.0
PM
Pete M.
Podcast Host And Trainer In Chief
Share
"The Best CRM I've used"
What do you like best about Copper?

I love how it auto-completes so much information so quickly. I tried out 9 CRMs (PipeDrive, Contactually, Insightly, StreakCRM, Salesforce IQ, and forgot the others) this was my fave by far.

What do you dislike about Copper?

I wish I could drag and drop people through the kanban opportunity pipeline like you can opportunities. My people are the opportunities.

What problems is Copper solving and how is that benefiting you?

I'm organizing much outreach to hundreds of prospective podcast guests.

Small Business (50 or fewer emp.)
Apr 04, 2017
 Source
Overall Rating:
5.0
JH
Javier H.
Managing Director
Share
"If you want a CRM that you can adapt in 30 seconds, this is it. "
What do you like best about Copper?

Native gmail integration. We installed the Google chrome extension and imported all our gmail contacts in minutes.

What do you dislike about Copper?

Nothing really. Customer support has been excellent.

What problems is Copper solving and how is that benefiting you?

Customer communication centralization.

Small Business (50 or fewer emp.)
Apr 03, 2017
 Source
Overall Rating:
5.0
JB
Jono B.
Founder
Share
"Great CRM"
What do you like best about Copper?

Simple, powerful, great UX, solid integration with Google services.

What do you dislike about Copper?

Needs better project management. I want to use it beyond a CRM to a client management platform.

What problems is Copper solving and how is that benefiting you?

I am a consultant who needed a CRM to manage my dealflow. Prosperworks makes this simple, integrates with my email/calendar/docs.

Small Business (50 or fewer emp.)
Mar 27, 2017
 Source
Overall Rating:
5.0
JW
Jeremy W.
Client Manager
Share
"Great way to integrate! "
What do you like best about Copper?

Every CRM seems to claim that they integrate well with G-Suite.. Prosperworks actually does! Creating a track and pipeline was easy. Creating fields and implementing them in the desired track or contact information also couldn't have been easier.

What do you dislike about Copper?

Would like the ability to print off an address list of all clients.. very minor issue but the only thing that I can think of that I haven't been able to do. It is a little pricey overall, depending on the size of the company, but due to the fact that I have yet to come across another CRM that integrates this well with my G-Suite it simply is worth the price.

What problems is Copper solving and how is that benefiting you?

Primarily avoiding duplicate work.. When I add a contact into Prosperworks it is automatically added to my google account which is on my phone.. I no longer have to keep track of where my leads are in the sales process. I simply click and drag them and leave a note. All emails that are sent to each contact is tracked automatically so I no longer have to try and figure out when the last time was that I reached out to a specific client.

Small Business (50 or fewer emp.)
Mar 06, 2017
 Source
Overall Rating:
5.0
NF
Nate F.
Insurance Agent
Share
"Simple. Superb."
What do you like best about Copper?

It's logical and straight forward. The team put a lot of time into making ProsperWorks function exactly as users expect it to.

What do you dislike about Copper?

no dislikes at this time. Good price for a solid tool.

What problems is Copper solving and how is that benefiting you?

ProsperWorks helped be a lot more effective and efficient in the field. I can now look up clients and add notes much more easily while on the road.

Small Business (50 or fewer emp.)
Mar 02, 2017
 Source
Overall Rating:
5.0
JT
Julie T.
Author Consultant
Share
"Sleek, easy-to-use with gmail CRM"
What do you like best about Copper?

I love that it tracks my opportunities and conversations with clients all in one place. I tried a few different CRMs and this best met my requirements.

What do you dislike about Copper?

The chrome extension for Inbox is working properly, though it does work beautifully in gmial.

What problems is Copper solving and how is that benefiting you?

It helps me organize my business growth opportunities in gmail.

Small Business (50 or fewer emp.)
Mar 01, 2017
 Source
Overall Rating:
5.0
NO
Nate O.
Pavement Consultant
Share
"Phenomenal CRM"
What do you like best about Copper?

I've already recommended to several other people because of the ease of use, the Chrome extension, and the simple reporting that is readily available.

What do you dislike about Copper?

There is no automated email function to individual people, but this can be fixed via the "Canned responses" function within Gmail which we have employed.

What problems is Copper solving and how is that benefiting you?

We have one central place we can access all of our customers from here on out. We can easily pull all segmented data/clients.

Small Business (50 or fewer emp.)
Feb 17, 2017
 Source
Overall Rating:
5.0
MM
Matt M.
Managing Director
Share
"ProsperWorks has drastically simplified my current workflow"
What do you like best about Copper?

My favorite part of ProsperWorks is the Opportunities Pipelines. Being able to customize pipelines specifically for products has made it very easy to manage my sales team and see where every opportunity is at a certain point. The drag-and-drop functionality, as well as the customization and searchability that is achieved through custom fields has made my life a lot easier.

What do you dislike about Copper?

I haven't ran into any major problems with ProsperWorks, so there is really nothing that I dislike about the platform. After using a lot of different CRM systems, I have been shocked at how easy it is to implement to my small business solution. I wouldn't recommend any other software for small business.

What problems is Copper solving and how is that benefiting you?

We have vastly improved our sales process by using ProsperWorks. It is now very easy for me to see where all my potential sales are in a user-friendly format, which has allowed me to more effectively manage my team and provide the right assistance where needed to avoid having deals fall by the wayside. The features like Google Scrape and being able to see when a potential client is opening email has improved my process, making it much easier to follow-up with "hot" leads and to close deals easier by getting in front of people at the right times. The workflow is so much simplified over other CRM systems that I've used in the past. I enjoy running all of my contacts and emails through ProsperWorks and my team can see all the benefits that it is providing them, so it is not difficult to get them to enter data into the system. It is also very easy to add mentions into the system to improve the collaborative effort in the system.

Small Business (50 or fewer emp.)
Feb 15, 2017
 Source
Overall Rating:
5.0
Kevin M. avatar
Kevin M.
Vp Of Partnerships
Share
"Fantastic if you use Google Apps"
What do you like best about Copper?

Simplicity. Prosperworks is intuitive, simple, without all the unnecessary bells and whistles of many of the larger CRMs. The interface is intuitive. It links directly with our Gmail and doesn't slow down my browser like some of the other CRMs I've tried. Absolutely love my experience so far.

What do you dislike about Copper?

So far, nothing has stood out as particularly negative. I've I'm being picky I'd like it to automatically know company identities based on their names, even if I haven't spoken to anyone at that company yet.

What problems is Copper solving and how is that benefiting you?

Managing and building my sales funnel at a seed-stage startup. We are 100% Google apps, so ProsperWorks was perfect.

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