Unclaimed: Are you working at Copper?
Copper Reviews: 4.5/5 — Highly Rated
Formerly known as ProsperWorks CRM, Copper CRM is a software that’s best known for its ability to seamlessly integrate with Google’s collection of cloud applications. To date, it’s recognized as the only sales automation solution that’s endorsed by Google, which makes the platform a top choice for many businesses whose work systems are already operating using tools in the Google ecosystem. Preferred by small to medium enterprises, Copper CRM also boasts streamlined features with a user-friendly interface.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Copper is the CRM for teams who never wanted to leave Gmail. It is built specifically around Google Workspace and carries Google’s “Recommended for Google Workspace” designation, which in practice means contacts, emails and calendar entries sync without you thinking about it and most of the day’s CRM work happens in a sidebar rather than another tab. That focus is the whole proposition, and it also draws the line on who should not buy it. The pricing has one wrinkle worth knowing: the advertised “up to 26% off” annual discount only applies to the most expensive plan.
- What it is: A CRM built around Google Workspace, formerly ProsperWorks.
- Best for: Small and mid-sized teams already living in Gmail, Calendar and Drive.
- Pricing: $23–$99 a seat a month billed annually ($29–$134 monthly). Verified August 2026.
- The honest catch: Contact limits, not features, are what force you up a tier.
What Is Copper?
Copper — which launched as ProsperWorks in 2014 and is now a 51–200 person company in San Francisco — is a relationship-focused CRM that treats Google Workspace as its home, rather than a general CRM with a Gmail plugin bolted on.
The positioning is notably not “sales machine”. Copper leads with client relationships over time — the industries it names first are agencies, consulting, financial advisors, production and creators, all businesses where the same client relationship runs for years. That is a different product from a high-velocity outbound CRM, and the feature set follows it.
Over 30,000 companies use it, and it integrates with roughly 49 tools including Gmail, DocuSign, ActiveCampaign, Chargebee, JustCall and Notion.
How Copper Works
- Lives inside Gmail via the Workspace sidebar — the primary interface for daily use.
- Automatic sync of contacts, email and calendar from Google.
- Contact enrichment fills in records rather than making you type them.
- Pipelines and project management for tracking deals and delivery.
- Task and workflow automation from Professional upward.
- Bulk email and reporting at Professional; custom reports at Business.
- Mobile apps for iPhone, iPad and Android.
Copper Pricing
| Plan | Annual | Monthly | Contact limit |
|---|---|---|---|
| Basic | $23/seat/mo | $29 | 2,500 |
| Professional | $59/seat/mo | $69 | 15,000 |
| Business | $99/seat/mo | $134 | Unlimited |
Prices are per seat per month in USD. Copper states that 63% of customers start on Professional, which is a useful signal — Basic’s 2,500-contact ceiling is low for any business with history, and most teams discover that quickly.
The annual discount is where the page is doing some work:
“Up to 26% off” is true only on Business. Professional — the plan most customers actually choose — saves 14.5%, the smallest discount of the three. That is not misleading in the strict sense, but it does mean the headline number is unavailable to the majority of buyers.
The more important pattern is that contact limits, not features, drive the upgrades. Going Basic → Professional multiplies your contact ceiling six-fold and adds workflow automation and bulk email; Professional → Business removes the ceiling entirely. If you are evaluating on feature checklists you will mis-size this; check your contact count first.
Who Should Use Copper
The decision is unusually clean. If your company runs on Google Workspace and your work is relationship-led rather than volume-led, Copper is a strong fit — agencies, consultancies, financial advisors, production companies. The Gmail-native experience removes the single biggest reason CRMs fail, which is that nobody updates them.
If you are on Microsoft 365, this is the wrong tool, and no tier changes that. The entire value proposition is the Google integration.
It is also a poor fit for high-velocity outbound sales teams who need sequencing, dialler-first workflows and heavy pipeline analytics. Copper is built for tending relationships, not for working a list of 3,000 cold leads.
Honest Pros and Cons
Strengths
- The Google integration is the real thing, not a plugin — it carries Google’s “Recommended for Google Workspace” designation.
- Adoption problem largely solved. Living in the Gmail sidebar means the CRM actually gets updated.
- Genuinely simple. Onboarding is fast and the interface does not require training days.
- Contact enrichment reduces manual data entry, which is where CRM hygiene usually dies.
- Good integration breadth at around 49 tools across billing, e-signature, marketing and comms.
- Free trial with no credit card, so evaluation costs nothing.
Limitations
- The headline annual discount is only on the top plan. Professional, which most people buy, saves the least.
- Basic’s 2,500-contact cap is restrictive for any business with history — expect to start on Professional.
- Google Workspace only in practice. On Microsoft 365 the core advantage disappears.
- Not built for outbound volume — sequencing and dialler-led workflows are not its strength.
- Business at $99 a seat is not cheap once you have a team of ten, and unlimited contacts is the main thing it buys.
Copper Alternatives and How It Compares
The natural comparison is HubSpot, which has a genuinely capable free tier and far deeper marketing tooling, but is a bigger system that lives in its own tab. Teams that want a CRM they visit choose HubSpot; teams that want a CRM they never have to visit choose Copper.
Pipedrive is the closer match on price and simplicity and is stronger on pipeline mechanics, but it does not have the Workspace relationship — the difference shows up daily if Gmail is where you work.
For relationship-led firms specifically, Attio is the modern challenger with more flexible data modelling, though it asks more configuration of you up front. Copper’s argument against all three is the same and it is a good one: the CRM that gets used is the one that is already open.
The Verdict
Copper is a focused product that is excellent for a specific setup and irrelevant outside it. Google Workspace plus relationship-led work is the sweet spot, and within it the Gmail-native experience solves the adoption problem that kills most CRM rollouts.
Size it by contacts, not by features — that is what actually moves you between tiers, and Basic’s 2,500 ceiling is why most teams land on Professional. Pay annually if you can, but do not plan around the advertised 26%: on Professional the real saving is 14.5%. And if you are on Microsoft 365, look elsewhere; there is no version of this that works well for you.
FAQ
How much does Copper cost?
Basic is $23 a seat per month billed annually ($29 monthly), Professional $59 ($69) and Business $99 ($134). Prices are in USD excluding tax. There is a free trial with no credit card required. Verified August 2026.
Is Copper’s “up to 26% off” annual discount real?
Yes, but only on Business, where $134 drops to $99. Basic saves 20.7% and Professional — the plan Copper says 63% of customers start on — saves 14.5%, the smallest of the three.
What is the difference between Copper’s plans?
Mostly contact limits. Basic caps you at 2,500 contacts, Professional at 15,000, and Business is unlimited. Professional adds workflow automation, bulk email and reporting; Business adds email series, custom reports and multi-currency.
Does Copper work with Microsoft 365 or Outlook?
Not meaningfully. Copper is built specifically around Google Workspace, and that integration is the entire reason to choose it. On Microsoft 365 you would be paying for the part you cannot use.
Is Copper good for outbound sales?
Not particularly. It is built for tending long-running client relationships — agencies, consultancies, advisors — rather than working high volumes of cold leads. If you need sequencing and dialler-first workflows, a sales-engagement-focused CRM will serve you better.
Compare Copper with other popular tools in the same category.
The greatest strength is the gmail integration. The ability to work the persons' info right in gmail, Make changes on the fly & capture emails in relation to the person is not new, what is different is doing it in gmail and not some CRM branded/ bound email client
Nothing yet! Nor have I stumbled across something, But if I need it, support and developers are available to assist
My business has three different sales centers & the ability to handle all of those at scale for this price is huge. Especially with the reporting provided
Copper syncs well with our G-mail. Allowing all communication to be captured. It also gives each user to create follow-up tasks within their calendars to track projects that they are working on.
I wish that the Sales leadership time had the ability to view a simple dashboard on the homepage. I know there are some capabilities, but not exactly what I am looking for. Some enhancements on the homepage for management would be nice.
Copper helps our company to properly assign Leads to each of our sales team members. Our unique way of lead generation enables our sales team to remain in-house. Our leads are generated from our company website. All prospective customers are submitting an inquiry and are prompted to answer a few brief questions. This information is captured and fed into Copper.
Keeping my schedule organized and contacts in order
I don't really have any dislikes, it is good
Helping me stay on task and on schedule for meetings
Integration with other platforms and Google Office
Sales Funnel Analytics and Reporting on Copper
We use Copper for all sales and customer onboarding
The easy to navigate ways of the site and how everything is able to be organized.
Nothing at this time. Copper has been very useful for me and my team.
Ways to track communication with carriers.
The Gmail integration is very helpful in terms of adding new users. It's easy to use the system overall and moving things from one pipeline to another is quite effortless.
It often feels like I'm not using the tool to its full capacity. It's not as easy to learn all the functionality as it seems like it might be. As an organization, we have not been able to fully utilize tasks, for example
We are trying to do customer relationship management and understand our sales pipeline. This gives us an understanding of what's coming up next and where the gaps are.
Great and easy activation and onboarding. Just sign-up and you are flying
Sometimes there is a delay on requests when updating in gmail.
Scaling my efforts and keeping me on track sp I wont miss opportunities and conversations
Copper is a tool that complements very well with my Google Workspace, helping you to have information, monitoring and control in less time.
The mobile application is too slow and unfriendly to the user.
It gives you the total vision of sales and collaborative work within the commercial, operation and services areas.
The tasks help keep me in line and not miss any deadlines. Very easy to use. It keeps all case material in one location for easy access. You never have to go searching for information with this program.
The inability to not assign tasks to more than one person. Sometimes the entries are delayed to the recipient. I think that is a bug they have been trying to work out.
Copper is continuously changing the platform for ease and to make it user friendly. Any time that I have had a problem, the team was quick to resolve and keep me informed on the progress.
I love how user-friendly Copper is. It is easy to navigate and keep track of new leads and opportunities.
Creating reports is pretty confusing. Luckily i have been able to get support from Copper on this.
Helping us with visibility on lost opportunities and why.
The integration with my gmail account how automatically shows all the emails that were sent and gives reminders.
I haven't found anything I don't like about copper yet.
Reminders to follow up with clients. It gives me auto-reminders every morning so i can follow up with my clients.
Easy to Navigate and enter data, enter tasks and follow-ups.
Not sure how to import files from exel files.
Simplifies logging calls and future tasks. Also easy to convert leads to client and share with team.
Copper's native integration to Google Workspace is one of the biggest benefits of this CRM. Emails sync automatically, Calendar events show up clearly in the Dashboard, and it works great with pushing data out to Google Sheets to help slice and dice the sales data even further!
The biggest issue I have with Copper is the customization options. Certain things can be fiddled with but not all. Certain custom fields can be created but they don't play well with the rest of the platform's features (automations, reporting) . Ultimately, while the Copper team is constantly improving on the platform, my worry is that there's just additions made, instead of shoring-up the current features.
Copper being a CRM helps our company track Opportunities from first point of contact, all the way to them becoming a client. With its integrations to things like Mailchimp, we're easily able to add contacts to our Marketing Newsletter. The addition of plugins like Leadjet help us add contacts to Copper directly from our Linkedin which is a giant time saver.
Workplace integration - integration with zapier, marketing automation - easy to customised
no cleaning suggestions.Exemple : Normandin Group (company) & le groupe Normandin (company) seems to have the same adresse. Would you like to merge files?
Client follow-up by different teams (sales & marketing)
Super helpful for streamlining your CRM processes and for helping team members to know it as well. Definitely my #1 CRM.
Only thing I would like to see is more customizations for companies and even more options for small businesses
I am trying to make our sales process easier and keeping up with those in our sales process easier. This platform has helped me to navigate that in a very user-friendly way and it's been super helpful! Benefits to this are that it also becomes easier to onboard those on our sales team to this as well. it just makes it easier for any sales department or sales team to execute their plans.
The ease of access and the integration with Google. It just makes everything so simple. I love that all my emails automatically pull into it, can't beat how easy it is.
There are a few features I'd like to see. An integration with 8x8 would be great to be able to pull all my calls into Copper automatically. Currently I have to manually upload all recordings.
Copper is allowing us to see each of our account manager's communications so that we know what is going on with all of our accounts at all times. I'm excited to get all of our systems moved over to Copper.
The flexibility to work on my phone or on my computer, it is easy to use overall, extremely user friendly
Not having better access to notes and moving from tasks to notes is tricky on the computer but easier on my mobile
Organizational capabilities for work
Ability to link systems and integration together.
While the dashboard is easy on the eyes, it can be a little daunting initially.
It gives our team the ability to see what everyone is doing and what has been completed.
I've been using Copper for about a month and wow it really helps! I can keep track of all my contacts and categorize them (ex. customer, lead, vendor, etc.) and create pipelines to manage what stage of the sales process my leads are in. I'm continuing to learn more about the CRM but it's definitely worth investing in!
I wish I had an account manager but it's not a deal breaker. This product is great I can't really dislike it. I do think account managers help with better understanding and utilizing the product so I make this suggestion with almost any service I use.
Copper is solving my CRM, sales process, and task list needs. Before Copper I was using a Google Doc template I created to manage my tasks. This is great, but Copper's integration with Gmail and my contacts in the system makes it easier to connect the pieces together for more transparency and effeciency!
how i can organize my team, and organize the project , these way i can have better results.
i would like more space to write notes, like the issues we have with the projects etc.
the communication with my team, we can know at what point is the project going
I would say the best part of Copper is how it tracks email communication so all of your search needs are in one location. It's a great improvement from the previous system I was using.
I'm not sure at this time there is anything I have been displeased with. It's a little time-consuming when clients change ownership to have to change not only the company but also each contact, but that's a minor inconvenience.
Having all of the contact info in one place saves so much time when looking up client information, including but not limited to connections to Gmail and LinkedIn.
Copper allows you to organize your leads and schedule tasks.
There's little to dislike, my work is kept well organized.
Copper solves my hectic schedule by keeping me well informed with notifications.
I have worked on a number of CRMs and none have been this intuitive. My favorite part is the way the pipelines work with drag and drop similar to how I use my whiteboard to visualize our clients.
It has taken a bit to get a handle on how to use the reporting system. Creating the right way to document information from the start is an art form. The more you invest in training before you set up your system the happier you will be in the long run.
Copper holds all the information we need to take care of clients seamlessly through the whole process. I really like that the whole team can participate and all the information is in one place with the ability to see multiple forms of communication. Having all our vendors and B2B information with our direct clients makes a system that can't be topped.
The full integration with GSuite - no setup is required. It just works. It will even attach past emails to a client that you enter.
The selection of pre-made reports could be better. It does have good reporting but you need to work out how to customise it.
Having all our client communications and sales pipeline in one place. We have now got rid of spreadsheets!
THe ability of the mobile app to pick up on the fact that a call was just made
All of the email notifications I get about tasks due, and the inability to choose an external dialing service as the mode of making a call
The ability to call and keep track of hundreds of leads as if each person was the only customer you have (good)
The ease and simplicity of copper is yes
Occasionally there are limitations to CRM
custom field options within reports
Copper is user-friendly and works well with commercial real estate platform
The mobile device version could be improved.
They help with internal organization within my company.
The abilities that copper can present you with if used correctly is kind blowing. As a company you always want effective and thorough follow up. Copper has allowed us to reach new peaks and Goals as a company.
I feel like interaction with the company itself becomes difficult to navigate. The sight is functional, but being able to reach out to Copper itself becomes more difficult to get somebody to actually pick up sometimes.
It has made it more efficient in following up with my customers, and by doing so closed the gap to save time and make more money. As we are an ever growing business, we are needing more quality, less time, and now able to make more money. Copper had helped us solve that problem.
Copper helps keep me running efficiently And keeps me organized. It keeps me up-to-date on all my leads opportunities and contacts throughout my extremely busy day. It is definitely the best CRM I have ever used in my mini years as a real estate professional. And also being integrated with Google makes it so much easier to use and user-friendly.
There really isn't anything to dislike about copper without being able to integrate copper into my daily activities I would spend a lot more time keeping myself organized instead of spending more time with the family.
Copper helps keep me organize throughout the day and stays on top of all my meetings and interactions I have throughout my busy work schedule
Probably the native integrations with Gmail, LinkedIn, and Reply.io. It's efficient to add the right contacts and companies, and then perform efficient outreach. Copper is integral to my workflow.
I wish data for companies could more easily be copied or duplicated to its people. People and Companies are treated as separate data sets, when I wish they were more connected.
Sales Pipelines, project workflows with our team are done efficiently. I'm more productive with business development and outreach through the integrations, allowing a lot more client "touches" on any given dday.
