Freshdesk Contact Center
Formerly Freshcaller

| Starting at


Per Month

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Top 10 Freshdesk Contact Center Alternatives & Competitors

Freshdesk Contact Center Alternatives


Starting at $0
/ Per Month

Agile CRM is a popular customer relationship platform that was built for small to medium sized organization. The software is best known for its ability to seamlessly integrate sales, service, marketing, social media and other engagement channels to offer a centralized, cloud-based hub that delivers customer reports, analytics, and marketing insight. Available in varied range of pricing tiers, Agile CRM offers a premium free service and goes up to priced plans that supports up to 10 users, to enterprise-level services designed for over 50 integrations and plug-in capabilities.

Frequently Mentioned Pros

  • Free plan for up to 10 users
  • Cloud-based environment for quick scaling
  • Multi-cloud chat windows
  • Workflow automation and easy data entry
  • Extensive customer support
  • Comprehensive email marketing and tracking features
  • Third-party integrations with billing, social, and customer support
  • Exit intent pop-ups and lead tracking

See All Agile CRM Reviews


Starting at $32.50
/ per user, per month

For an all-in-one, complete CRM, marketing automation, and customer service solution, check out GreenRope. The platform is designed for businesses that want to combine sales, marketing, and operations into one, highly customizable software solution built for your business. GreenRope supports advanced marketing automation capabilities, drag-and-drop customer journey mapping, sales force automation, customer service tools, and a toolbox of other features to help manage and operate your business and build real value for customers.


Starting at $16
/ Per Month

Appy Pie is a drag-and-drop builder software that allows users with no programming skills or coding know-how to create an app. The platform can be used for Windows 8 Phone, Android & iPhone applications, both for mobiles and smartphones; and allows users to quickly publish to Google Play & iTunes.


Starting at
/ is a unified customer service platform that provides all your digital channels—including video, voice, chat, and browse—in one unified view to improve agents’ workflows and customers’ experiences. It ensures connected conversations across digital channels. All communication channels are provided in a single view alongside vita customer data, ensuring a more consistent, satisfying customer experience.


Starting at $0

Chat2Desk is a messaging platform for customer support and sales. It is ideal for support, marketing, and sales team and currently has more than 1300 customers around the world and over 300 partners. Key features include CRM integration, sales funnels, chatbots, scripts, and auto-replies web-analytics as well as widgets and online chat for free.


Starting at $0
/ Per Month

ClickDesk is a cloud-based,  live support solution designed for customer service teams. It allows users to combine live chat, voice chat, help desk & a social toolbar for website customer communications in a single, central platform.  With ClickDesk, businesses can quickly answer queries, transfer tickets, respond to social media posts, & collaborate with one another.


Starting at $15
/ Per Month

Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger, and more. It also has smarter self-service powered by AI chatbots, and smarter operations, that help lower the cost of support.


Starting at $0
/ Per Month

Freshdesk is the preferred help desk system for small businesses. Customer service is just one facet of the expansive Freshworks toolkit. Freshdesk also has a ticket management system with AI automation that routes tickets to the most relevant, available agents with great efficiency. The platform has an AI called Freddy, who also works as a chatbot, similar to the bots offered by other tools in this list. Agents also have a shared inbox that allows them to collaborate on more complex tickets.

Frequently Mentioned Pros

  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection

See All Freshdesk Reviews


Starting at $19
/ Per Month

Front is a customer communication hub that features a highly lauded modern interface inspired by email clients, which team members love because it’s familiar and easy to use. Front features powerful automation capabilities that eliminate manual workflows across systems, and provide essential analytics to boost team performance and the health of customer relationships.


Starting at $10
/ Per Month

1 E-Commerce Helpdesk – Automate and Monetize Customer Interactions

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