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Freshsales Logo
Freshsales
4.5
(1,104)
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Freshsales Reviews & Product Details

Freshsales Overview
What is Freshsales?

Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud-calling system. The platform is designed to deliver opportunities for businesses by generating nearly 10 times more qualified leads while providing users with a comprehensive overview of active sales strategies and pipelines.
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Company Freshworks
Year founded 2010
Company size 5001-10,000 employees
Headquarters San Mateo, California
Social Media
Freshsales Categories on Findstack
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Crevio
Sponsored
5.0
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$29.00/month
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Freshsales Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Freshsales Pros and Cons
Pros
  • Intelligent predictive and real-time insights for CRM programs
  • AI-powered contact scoring and lead management
  • Extensive selection of powerful integrations
  • Access to the complex Freshworks ecosystem available
  • 360-degree sales platform to access full customer information
Cons
  • Billing is managed per user, which means it can add up for bigger teams
  • Some businesses will need higher packages for more contacts
Freshsales Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Freshsales Media
Freshsales video thumbnail
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Freshsales Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: June 13, 2025
Freshsales Logo
1,104 Freshsales Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Sep 19, 2019
 Source
Overall Rating:
5.0
NV
Natalie V.
Director Of Finance
Share
"Fantastic!"
What do you like best about Freshsales?

It keeps you really organized. Nothing slips through the cracks.

What do you dislike about Freshsales?

Some small glitches, always quickly fixed.

What problems is Freshsales solving and how is that benefiting you?

Keeping clients in priority sequence has been amazing

Mid Market (51-1000 emp.)
Sep 17, 2019
 Source
Overall Rating:
5.0
Shaun D. avatar
Shaun D.
Specialist Sales
Share
"Well it maximized my chances of getting sales and keeping a good track on my potential clients"
What do you like best about Freshsales?

The Fresh sales Bulk mail, i love bulk mail.

What do you dislike about Freshsales?

well i wish everything would go straight to the deal stage, converting leads takes for ever unlike just moving it on the deal stage.

What problems is Freshsales solving and how is that benefiting you?

Well i can keep track of duplicate leads, i also use the platform as communication instead of going on my email, the bulk is the best, with the easily included templates. reminders are easy to do for me.

Mid Market (51-1000 emp.)
Sep 16, 2019
 Source
Overall Rating:
5.0
Stephen A. avatar
Stephen A.
Founder
Share
"I looked at everything on the market an Freshsales is the best!"
What do you like best about Freshsales?

Freshsales is very simple to use and I love that it integrates with everything I need and if it does not it is easily linked with Zapier. The snippet code that you can put on the website that tracks movement and form fills is brilliant. All in all, it is the perfect solution.

What do you dislike about Freshsales?

There is nothing that I dislike. Some things I could not work out and when I reached out for support it was always there.

What problems is Freshsales solving and how is that benefiting you?

The deal management and the leads to contacts is so useful. I like the separation so that I can clearly determine who my hot leads are.

Small Business (50 or fewer emp.)
Sep 15, 2019
 Source
Overall Rating:
5.0
Brad M. avatar
Brad M.
Director
Share
"Flexible, cost-effective CRM and Sales Pipeline Software"
What do you like best about Freshsales?

Freshsales is extremely flexible in terms of customization. I have looked across multiple offerings with all the other big and some small names out there. Freshsales has provided me with a solution that I can now role out to the rest of the team and a cost-effective price. Also, in my industry, compliance & regulation is exceptionally important. Freshsales allows me to build in any check I want, and to provide any report I might need from an auditing perspective. Also, something interesting here is the fact that Freshsales tracks emails quite well. The other CRM I was using was basically an all or nothing approach to how the tracking worked. Freshsales gave me the opportunity to customize this to the way I wanted it to work.

What do you dislike about Freshsales?

The support team on the smaller plans (i.e. non dedicated support) is not lighting fast and seems to be closed over the weekends. However, I don't see this as too much of a negative and is the only thing I can think of in terms of dislikes.

What problems is Freshsales solving and how is that benefiting you?

Problems solved: compliance rules, audit reports, deal/compliance alignment to name a few. Benefits realised: time can now be spent on selling and servicing, nothing is missed on a deal now, integrations with Zapier, client capturing is easier now. Not sure where to stop here, but the benefits have been humongous.

Small Business (50 or fewer emp.)
Sep 14, 2019
 Source
Overall Rating:
5.0
JS
John S.
Inspection Technician
Share
"User Friendly"
What do you like best about Freshsales?

I've used other CRMs before at other dealerships, ones that cost exorbitant amounts of money. What I like best is that FreshSales does all the same things that I'm used to doing on those expensive systems, but for free or a very well-priced subscription for the more in-depth features. It's very easy to use, and the fact that all customer information is in one spot is priceless.

What do you dislike about Freshsales?

The one thing that I would like to do is customize the fields while being on the free version, but it is a free version I'm on, so I can't complain at all!

What problems is Freshsales solving and how is that benefiting you?

It's allowed all customer information to be condensed in one file, which, especially working at a dealership, being able to recall all the notes from conversations you've had with any customer is priceless. It allows us to be much more efficient and PROfficient with our follow up.

Small Business (50 or fewer emp.)
Sep 13, 2019
 Source
Overall Rating:
5.0
AB
Aaron B.
Director
Share
"Freshsales a Great Tool to Manage Customers"
What do you like best about Freshsales?

Freshsales offers a lot of versatility in its packages which gives me the ability to run the system the way that works best for me.

What do you dislike about Freshsales?

The conversations feature is not automatically available which is mildly inconvenient.

What problems is Freshsales solving and how is that benefiting you?

I am able to contact each of my leads and contacts in an effective way, which has saved me time and money.

Small Business (50 or fewer emp.)
Sep 12, 2019
 Source
Overall Rating:
5.0
DJ
Dan J.
Customer Service Manager
Share
"Great CRM tool to streamline customer management, analytic and communication process!"
What do you like best about Freshsales?

We love how their package is integrated with other tools - can chat, track, market and analyze what the customer's doing.

What do you dislike about Freshsales?

Don't have any dislikes, this software is great. They continue to make improvements.

What problems is Freshsales solving and how is that benefiting you?

Have a large client base with various needs - using Freshsales to track client progression through the customer flow, from signup to conversion.

Small Business (50 or fewer emp.)
Sep 12, 2019
 Source
Overall Rating:
5.0
RD
Rhea Laine D.
Business Development/Concierge Manager
Share
"FS is a helpful and user friendly tool"
What do you like best about Freshsales?

The most helpful is how it keeps the accounts and contacts in one platform that can easily be edited, deleted, called on and of course the Opened/Clicked setUp of emails sent It is very handy and reliable.

What do you dislike about Freshsales?

What I don't like is the function of auto deleting contacts that have bounced emails

What problems is Freshsales solving and how is that benefiting you?

We do lead generation and we contact as much prospects as possible and FS makes it really easy with no lagging of system even with many many leads.

Small Business (50 or fewer emp.)
Sep 12, 2019
 Source
Overall Rating:
5.0
RB
Rob B.
Sales Development Representative
Share
"Excellent CRM"
What do you like best about Freshsales?

Does everything that I, as a salesperson, find necessary.

What do you dislike about Freshsales?

I have used Freshsales for a few months now and haven't run into any problems at all.

What problems is Freshsales solving and how is that benefiting you?

It is much less complicated than Salesforce and has way fewer unnecessary features. Salesforce has added a relevant feature in probably a decade. Freshsales keeps it simple and makes it a lot easier to keep your leads organized.

Small Business (50 or fewer emp.)
Sep 11, 2019
 Source
Overall Rating:
5.0
IN
Ilze N.
Miss
Share
"Best CRM system I have used!"
What do you like best about Freshsales?

Being able to load leads and keep track of these leads until I am able to convert them to an account. This helps me stay on track and motivated.

What do you dislike about Freshsales?

I feel like a required field when uploading a new lead ect should be the "area" of the company or client.

What problems is Freshsales solving and how is that benefiting you?

Makes admin a lot easier. All my information is in its place.

Mid Market (51-1000 emp.)
Sep 10, 2019
 Source
Overall Rating:
5.0
Dorian C. avatar
Dorian C.
Sales And Marketing Specialist
Share
"One of the best CRM tools"
What do you like best about Freshsales?

Very easy to use, very intuitive, with a modern user interface and very easy to adapt to the needs of our customers. In addition, the reports produced are very good, customer service is very good and is very well integrated with the same solutions, such as Freshcaller and Freshdesk.

What do you dislike about Freshsales?

I really think you need a stronger search function via email. Also, it would be nice if a basic sales marketing template could be available, because I now have to create a template every time I start from scratch.

What problems is Freshsales solving and how is that benefiting you?

I use Freshsales as my CRM tool for the marketing department. This is where I save all my potential clients, contacts, account data, progress in bidding and communicating via email. All tickets for our customers appear in the account, which is very useful for us when sellers see what is happening in their customer's organization. Freshsales has helped us automate many processes such as lead distribution, automatic tracking of manufacturing tasks, and reserves.

Small Business (50 or fewer emp.)
Sep 09, 2019
 Source
Overall Rating:
5.0
RM
Robin M.
Professional Development Coach
Share
"Great CRM and Bulk Emailing Platform"
What do you like best about Freshsales?

It's a great tool to track and manage people who I am marketing to. If you have a database of people that you want to contact and track, it's one of the best and simplest tools out there, very smart, very easy to use. Lead score customization makes life a whole lot easier and the automation tools and sales sequences are great for bulk actions and messaging. The best features are it's automated workflows which is easy to setup and basically makes things easier and more efficient so there's less manual work that needs to be done on your end. Also, the bulk email feature is topnotch and though there's a limit of 2000 emails (on the highest plan), that is more than sufficient to get your message across to the people you are marketing to.

What do you dislike about Freshsales?

Biggest issue with it is that if you are used to dealing with sizable databases, there is no way you could filter out just the duplicate ones. So it is possible that you send out the same message twice which is problematic if you have a lead base of 1000 or more.

What problems is Freshsales solving and how is that benefiting you?

Lots of sales conversions! I am able to market myself with the bulk email send out, tracking the metrics of those and people, through my messaging, are able to know about what I do and what help I can provide so they come in and work with me!

Enterprise (> 1000 emp.)
Sep 07, 2019
 Source
Overall Rating:
5.0
Kevin E. avatar
Kevin E.
Account Relationship Manager
Share
"Freshsales is best for sales opportunity and customer support. "
What do you like best about Freshsales?

The best thing about this software is that Freshsales has the ability to track all the activities and link it to the other documents in a more efficient way. The Freshsales has the ability that it provide a lot of resources to help you get the best out of Sales and marketing as we can easily track the every thing. Moreover the customer support is more responsive and helpful. Hence it is the best software because Freshsales keep all of our information of sales and marketing in one place.

What do you dislike about Freshsales?

Freshsales an easily tracks all the sales, marketing, accounts, customer interactions, productivity and much more. But the one problem that you faced is that you cannot get the benefit from all of its features and capabilities. Moreover the price is also a common issue. But to conclude that Freshsales offers a free CRM but there are great limitations to this free CRM.

What problems is Freshsales solving and how is that benefiting you?

The tracking abilities of this software is so great as the CRM of sales and marketing platform’s tracking capabilities. This software always increase your sales, opportunity and customer because it is so simple and seamless. I think that the Freshsales would be suitable for both smaller and larger business.

Small Business (50 or fewer emp.)
Sep 07, 2019
 Source
Overall Rating:
5.0
Mark D. avatar
Mark D.
Associate Agent
Share
"Campaign Member Finance Platform"
What do you like best about Freshsales?

The member registry database. Logs and charts to keep you up to date on all members.

What do you dislike about Freshsales?

When updating member's emails I get errors sometimes stating that the emails are invalid or the system will not allow me to save it to the profile.

What problems is Freshsales solving and how is that benefiting you?

Finding a way to see last months financial charts and productivity tracking previously recorded

Small Business (50 or fewer emp.)
Sep 06, 2019
 Source
Overall Rating:
5.0
Eleanor P. avatar
Eleanor P.
Uk Sales & Account Manager
Share
"A Great CRM Tool"
What do you like best about Freshsales?

Really easy to use, and very intuitive. support have always been really helpful too. Email notifications are really useful as the only person managing sales. Pipeline management and deal registration also really easy to use and track progress of leads.

What do you dislike about Freshsales?

Due to edition purchased don't have access to all features, i.e. some reporting tools. As an SME couldn't justify the more premium version. Not been using for a year yet so am still getting familiar with all features, but at the moment have no complaints really!

What problems is Freshsales solving and how is that benefiting you?

Day to day management of customer accounts is improved. Tracking won deals is easy and reports can be produced. Managing ongoing projects is made easier with regular email reminders etc

Small Business (50 or fewer emp.)
Sep 06, 2019
 Source
Overall Rating:
5.0
IZ
Iryna Z.
Sales
Share
"Excellent CRM software"
What do you like best about Freshsales?

Freshsales is a very intuitive and easy to use CRM. In our company we spent many months testing various CRM softwares including the leaders in this field (like Salesforce for example) but none was as flexible and easy to customize as Freshsales. In fact with Freshsales it was instant love, we modified it extremely easily and fast to suit our specific business model and sales process. No need to compromise, with Freshsales the only limit to the use of this CRM is our imagination. And the support in chat and by mail is super fast and very helpful.

What do you dislike about Freshsales?

I don't really like "unique" fields setup by default. But you can unmake a field unique by contacting support

What problems is Freshsales solving and how is that benefiting you?

Finally we can start our marketing automation journey.

Small Business (50 or fewer emp.)
Sep 05, 2019
 Source
Overall Rating:
5.0
Nish B. avatar
Nish B.
Head Of Marketing
Share
"Change the tool for your business; not changing your business for the tool"
What do you like best about Freshsales?

The customization. We came from Hubspot - where we had a bad experience. For us to achieve the outcomes we needed to we would either need to change how we worked or do numerous workarounds. In Freshsales, we could customise the tool to fit our needs. I also love how Leads and Contacts are bucketed into two separate groups - gives us a really clear view of new business opportunities straight away. Pricing is great - we saved a few thousand dollars from Hubspot and its drastically cheaper than Salesforce.

What do you dislike about Freshsales?

I wish that the number of workflows were not capped in the plans - our current plans is capped at 40, and the next plan at 75. You can get around the limit with an enterprise plan, but it would be nice if the top plan was unlimited.

What problems is Freshsales solving and how is that benefiting you?

We have number of stakeholders in our business and a complex lifecycle. Being able to customise pretty much every field (which you cannot do in Hubspot), we have been able to build a sensible workflow and get useful reporting out of the backend.

Small Business (50 or fewer emp.)
Sep 04, 2019
 Source
Overall Rating:
5.0
Marshall G. avatar
Marshall G.
Insurance Broker
Share
"Finally found an amazing CRM!"
What do you like best about Freshsales?

FreshSales helps me stay organized and be more productive with my business.

What do you dislike about Freshsales?

Notifications with irrelevant emails that don't pertain to my business.

What problems is Freshsales solving and how is that benefiting you?

FreshSales helps me stay on track of business I need to follow up with and close while also managing my work day.

Small Business (50 or fewer emp.)
Aug 31, 2019
 Source
Overall Rating:
5.0
SH
Sandra H.
Sales Assistant
Share
"Freshsales is a professional sales management tool"
What do you like best about Freshsales?

Easy to use, effectively manage email tracking. It helps us discover qualified potential customers and achieve a real understanding of the impact of our communications based on customer reactions, allowing us to chart more effective email campaigns. It's also great to schedule tasks efficiently.

What do you dislike about Freshsales?

In general, I have had a pleasant experience with the software.

What problems is Freshsales solving and how is that benefiting you?

It is great to boost sales, graphic reports are very useful to visualize the status of sales. We can make decisions based on the data collected, and help us prioritize the most likely closing deals. It allows us to delve into the details of failed businesses, providing us valuable information about problems that need to be solved. Freshsales is very useful to prioritize tasks, efficiently follow email campaigns and improve sales conversion.

Mid Market (51-1000 emp.)
Aug 28, 2019
 Source
Overall Rating:
5.0
Brighton O. avatar
Brighton O.
Project Coordinator
Share
"Very efficient multi system for marketing team."
What do you like best about Freshsales?

The helpful about this system is that it offers you with multiple apps and features which means you don't have to buy all those apps individually.

What do you dislike about Freshsales?

This software functionality is great and there is nothing to dislike about it.

What problems is Freshsales solving and how is that benefiting you?

With this system you don't need a separate split testing or conversion optimization or survey tool if you are using this software, so it does save a lot of money at the end of the day which is a big plus. Chrome extension is very helpful. You can create and manage campaigns right from your browser. You can use it free for life but with limited features.

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