Front Reviews & Product Details

I think Front is absolutely amazing—I can't imagine my workday without it! The collaboration features are a game-changer for my team, boosting our efficiency big time. Having all messages from different channels in one unified inbox saves me so much time. Plus, automation helps me skip repetitive tasks and focus on what really matters. Integrating with other tools has made our workflows seamless, and the advanced collaboration tools keep us working together like a dream. The insights we get from Front are priceless for improving our performance. It's simply indispensable, revolutionizing how we communicate and collaborate!

I really believe Front is awesome, no doubt, but I must admit there's a bit of a learning curve when you first dive into all its features and functionalities. It takes some time to get acquainted, but once you do, it's totally worth it! The good news is that Front offers helpful tutorials and resources to make the onboarding process smoother. And trust me, once you get the hang of it, you'll wonder how you ever managed without it. So, don't be discouraged by the initial challenge, because the benefits it brings to your team's communication and collaboration are truly remarkable.

For me Front is a real game-changer for my team! We can effortlessly work together, handle customer inquiries quickly, and boost productivity, thanks to its amazing features like unified inboxes, automation, and collaboration tools. It's like having a secret weapon that makes everything so much easier and more efficient. With Front on our side, we're unstoppable.

That is allows you to attached pre composed text messages; saves lots of time when having to cancel clients last minute

I don't always recieve inbound messages in a timely manner

Its helping our team communicate more timely and effectivly to our clients when there is a last minute pivot. We are much more productive with our time managment of these incidents.

I love that Front allows interoffice communication without clients. It lets everyone in the office know what is happening so that we have more streamless client communication.

I have not found anything that I dislike that was because of Front; anything I have not liked was my own doing or lack of knowledge.

Front had already been implemented when I was hired. However, as a tech company, we manage other companies emails and I see how comparatively different and smooth our communication is. Front keeps communication organized and easy to understand even when communication comes from multiple places in the exact email string where other people are getting additional information.

There's so much to love. In brief: 👉 no internal forwarding needed 👉 can collaborate internally about a customer inquiry right from the original message 👉 it looks good for the customer - no bulky email formats, no splitting of email chains, no ticket numbers needed (at least not in our case)

Downsides..... there are NO dealbreaking downsides for our team. At first, the Hubspot integration was shaky, but they resolved the issue. I still don't love how the auto-logged emails appear in Hubspot, but that's super minor and all of the details that we need are present.

Front is helping us hit our target of a 1/2 hour response time to everything that comes in during business hours. Why we switched: We needed an inbox that could pull in every one of our social channels (Instagram, Facebook, Website Live Chat), was very user-friendly, and that made us faster. Why we stayed: - We're responding faster than ever. Front pulls in ALL of our major channels. Email, website live-chat, FB, Insta. We have a target response time of 1/2 hour, and our incoming volume is steadily increasing as we grow. The additional efficiency is so valuable. - Collaborating internally on an email is now seamless. We can chat back and forth on an issue, leave ourselves notes, tag other people in, all without the customer seeing any of it. - Managing volumes of emails and working across inboxes is so much easier for our team. - Looks very organic on the customer's end. No bulky tickets, no weird email structure, no breaking of the reply chains - to them, it looks just like a regular email reply with the personal attention that it should have :) - Integrates with everything that we need it to - Front's own support team is extremely knowledgeable and helpful. - They're continually improving and rolling out little improvements. Communication about these improvements is great. - It's affordable. - Great reporting, and helpful workflows/rules that can be set up to better manage our increasing communication volume.

Helps soooo much with my organization. You are not buried in emails all the time. Having the "inbox zero" mentality helps a lot. Snoozing and archiving without the fear that they are going to be lost forever is a relieve! Also, it's absolutely revolutionary the way that you can collaborate with your and accross teams! I can say that being able to tag my coworkers to review an email without having to forward and being able to do all the changes in real time is absolutely AMAZING!

I feel that the calendar function needs a lot of work on, specially when you are working for a company that has high volume of meetings and calls. The need to have more reminders regarding it, instead of only the one 15 minutes before the call. Also, for scheduling, an easier way to see everyone's calendar.

The reduction of back and forth emails when trying to work together or review the message. Having the ability to tag a coworker on your emails and assign to them is great! I have benefited greatly with it since when you lead a team and have to do QA it can make life easier.

Archiving messages when finished actioning, ability to have shared mailboxes and tag colleagues, setting up templates and automated filters for moving things around.

Some of the rules for assigning emails to specific individuals based on who the contact belongs to can be confusing. My contacts can be viewed in the shared inbox but not in my individual one. Would like to see across both and archived accordingly when actioned.

Shared inbox for visibility across my team. The tagging feature and allowing conversations with teammates beneath the messages, as well as creating draft messages to send to clients and share amongst team for input before sending is really helpful.

Organizing a boatload of emails and setting important and timely reminders is easy and quick! There is a variety of options/colors/tags to get creative about getting organized!

So far, I like everything about Front! ... the customer service is efficient and helpful when I need them!

The search features to find needed emails are effective. Organizing options are quick and thoughtful! Helps to be more productive, when you can find the information needed quickly!

I like the ease of use. Front is easy to learn, easy to teach, reliable. Front provides a platform where we can communicate with a multitude of people and departments simultaneously - has become a integral part of performing my job efficiently .

When Front experiences issues, text messages can become delayed or Fail to send entirely. This requires resending and can delay important communication at times.

Front solves the problem of different modalities of communicating sometimes create - it's very simple to use Front with customers, inter and intra departmentally as well.

The huge customization features that you can change any time to improve your experience using the platform

When I´m using on phone, the sidebar cannot be hide and this blocks me when I am trying to read every Email

It helps me improving the comunication with my colleagues and clients, making them easier writing comments about some Emails internally with colleagues

I like the fact that it is so easy to keep track on your emails with the snooze button and it is an amazing tool for sellers like me beacuse of the sequnce function. I also love the fact that you can tag your collouges in email conversations to get input and that you can assign emails - overall Front is an aamzing tool when it comes to shceduleing and administarting your work - i love it!

The only thing that is not working or is a bit annoying is that when you have been sending a sequnce and you manually want to delete one email adress you cannot search for it by using ctrl F, you need to go through all the emails addresses (sometimes i am sending sequences to hundreds of people at the same time) to find the one you need to delete. This i rreally time consuming and I would be so help full if the sytem would let you use the search tool.

Front helps me to keep track of all of my ongong business cases with different partners and potential clinets. All the tools such as snoozes, tagging, sequencing etc., makes my job much esier and is a great way to keep track and administarte my work.

I like that I am able to use app as opposed to using it a browser window. This allows me to keep it up and open on its own. We have to stay online whle working, so we are able to get assigned emails.

As we have to be online, it can be a pain to remember to change from out of office to online, when our schedule fluctuates and we cannot have a set schedule put in my our admin.

Front allows us to send secure information to carriers and clients without fear of information being compromised. As we deal with health/Medicare insurance, this is very important.

I love that I can snooze and be reminded of what I have to do on a regular basis, it's the most amazing to-do list of all!

If I use the Front app there is no grammar check or an interphase with one.

Front saves me an extra app to keep track of my to-do list Helps me to follow up effectively with my clients Reminds me of what needs to be done with the snooze function

I really like that front includes automatic prompts to add into any email. I also like that I can tag teammates in my emails to get their input! I also enjoy that I can add folders for different email types. It's like super email! Love it.

I am not shown when I have emails in my extra folders, they do not pop up next to my regular emails so it's hard to remember to look at them but everything else is great!

Front solves the problem of having other teammates be able to put input on a specific email received from a client so that we can problem solve together as a team in an east manor!

I love that anything is possible within Front. The rules make it easy to group our support emails into different categories and provide our clients with amazing support.

I wish I could rely on the metrics more when viewing historical data. I tend to bring everything into Google Sheets, store the data from there and make predictions for hiring that way.

Front makes it easy to email our clients. It doesn't feel like a "ticket" but rather a high-touch, white-glove 1-1 email. Our shared inboxes make it easy to see what my colleagues are working on. We love the internal communication aspect and often leave each other notes.

My favorite thing about Front is the ability to tag my colleagues in threads, and discuss important details without clogging up the email thread. I also love the snooze function!

There is not much I dislike about Front, but the merge threads option can be a little confusing at times, especially when I accidentally merge threads and want to separate them later. At this time, I haven't been able to figure out how to do that.

Front has really improved communication with my teammates, especially since we share an inbox and are constantly working on projects simultaneously. Being able to add notes and comments in email threads really helps us out.

I like it cause you can know if the person you emailed already saw your email so basically it is a good help for me cause i can make follow ups for a faster transaction

i dont dislike anything about front everything is helpful and reliable

to know if the person you emailed already saw your message it really helps me to close more business deals cause i can make follow ups

Front is a very useful tool, I've been using it 24/7 for the last 2 years and I have no doubt that is awesome, It allows you to comment the emails with your partners, organize your emails, tag people, and even snooze emails, this puts them on the top of the tools.

The hardware that the use is simple, always the same, and kinda boring, they have glitches (not always) but it's very stressful for people like me that use that frequently.

Front helps me to share content with my coworkers, whenever I need help with something I can just tag them and I will be able to get a response in less than 3 minutes, that is what I like the most.

Front is an easy to use yet quite rich and powerful tool that enables streamlined, lean, efficient and collaborative communications between our team and our customers.

Although there is a lot of magic happening in the background to handle Shared (pool) numbers for text, I still haven't found how to define personalized alerts, so I can know when a text is directly sent to me or to a colleague.

By being a complete hub, Front enables us to centralize all of our customer comms, keeping conversations in an orderly manner, giving us the power to instantly share conversations by tagging a team mate, and by giving access to the power of shared mailboxes, never miss a message.

It's user-friendly and it's interface is not that hard to use

Some of it's function may be confusing since I was not able to use them yet

None. All of it's function is good. I have not encountered any problems so far

I really love the "tag" feature to automatically sort and color-code different types of emails that come in. It saves me hours of trying to organize emails manually.

I'm not a huge fan of the new dark or light settings. It could be because I've gotten used to the half black/half white and now I'm adjusting to change but I prefer the old color settings.

Front is solving the problem of multiple people working out of the same inbox and accidentally grabbing the same email through the "assigned to me" feature. Now, I can grab an email and assign it to myself or write a comment like "on it" and everyone knows they can move on and work on a different email. It really solves the problem of overlap.