Front Reviews & Product Details

I love how there is API integration. Need Calendly integration though.

I dislike the tags - sometimes they don't always work.

Communicating on emails.

Le fait de pouvoir partager les emails pour gérer une adresse mail générique. Le produit est facile à utiliser et il est ergonomique.

Les reports, je ne comprends pas bien comment ça marche. Même si j'ai cherché sur votre FAQ. Je trouve qu'il manque des données pour certaines équipes.

Interaction intra équipes : grâce aux commentaires sur les conversations nous pouvons communiquer entre les équipes sans devoir utiliser un autre outil.

Ability to @ colleagues for second opinions and text from my computer

The UI always looks busy to me, and it's tough to find specific conversations for which I'm searching

With the @ function, I can get feedback on specific situations without having to summarize them. I can text clients from the computer, which saves a ton of time. Both of these benefit my available time.

The ability to be able to centralise communications through a variation of channels, particularly Facebook pages, SMS, email & Aircall. It allows us to centralise all our comms into 1 place, set up teams, users and rules to allow the teams to work together and share information quickly.

There are some limitations to the tool, the reporting is not great, you cannot easily set up auto triggered reporting to be sent to your teams, you have to manually go in and update each time and share.

We are solving how to manage multiple conversation on channels with users of our platform. Allowing management and other team members to have visibility on all conversations, collaborating and ensuring queries are solved as quickly as possible. Analytics on the volume of specific queries using the tagging options.

I like how very well this tool works cross platforms whether web based or mobile based.

Implementation took a while but the technical team was very helpful in this process.

Communication through threads with co-workers. Help desk always at hand to assist.

I like that front can be programmed with other apps to do a particular task. For example, front works with salesforce to bring up a clients file when front receives the call.

I do not like the email format. It is cumbersome to use and sometimes hard to understand among team members. They could have a cleaner interface that is much more user friendly.

We are resolving inbound calls with front. We are managing Client customer relationships with front and also resolving emails.

I’ve just started using front, basically front is an e-mail client where you can work with your personal or common email accounts at same place.i actually like the interface, though it is somewhat messy. I like the idea of getting every messaging platforms at one place. Also it allows the real time chatting thing that avoids duplication between two users. The team collobaration and working on same plate form is useful. The assignment feature keep the track of assignments quite good. Overall, from my little experience, it’s a good app.It is certainly a better choice than outlook.

The importing of your email history or chat is somewhat difficult, needs to work on that. Also the labels ain’t seamlessly synced. The conversation assignment, in missive we could assign to a group while here only one person so far! Not working .. Needs some improvement to stay in the race.

Till now not too many working has been done using this. But the app is rapidly making its way among the team and the people. I think it is changing the email client thing fairly.

smart mail system, good organized, nice features

sometimes not a good overview about all the mails

Categorize mails

What I like best is that I can comment on emails and communicate with my team without having to open a new thread.

Emails that do not belong together are currently merged. This means that special care must be taken to ensure that no information or emails get lost. Another disadvantage is that when you come back from vacation, your inbox is filled with emails that have already been processed.

It solves the problem that emails can be assigned and so it is clear who is responsible.

smooth email assigning, and the ability to create tags to organize emails

it is not the best program to manage notifications

the fact that my team and i share only one inbox and with FRont we can assign each our own and keep receiving answers on our own assigned emails

Possibility to snooze or archive emails easily, possibilities of commenting an email!!! this is the best

Interface is not clear compared to gmail. I can´t see the label´s colors, also it is not very well visible at first glance which emails are read or not read.

being able to comment is a plus - saves endless email forwarding and makes the work more organized

Having my team in all of one location for all communication is great.

They are EXTREMELY overpriced for what they offer and in some cases what they offer to the client is something Google can do with no extra cost. Additionally the bugs in their software, which they want me to report, for the price, I shouldnt be a beta tester

I wanted to have all my employees in one area. This was helpful to have all communications (mostly) in one spot.

It's very good to use and the implementation was easy.

many mails after holidays or replacement stay in the inbox

As a user with many mails every day, the "send and archive" possibility is very good to keep the inbox clean

Front is by far the best tool in terms of email rules and integrations - however, we are changing apps due to the pricing and contract structure - we need flexibility as a small business.

We are moving off of Front because aside from being extremely expensive (it's more per seat than our CRM), they only allow 1 year contracts. For a SaaS company that believes in their product, this is ridiculous - there's virtually no set-up support so it's not like they are having to recoup that cost. I was so excited about this product but they are way too proud of it.

Shared inboxes

not appropriate for my work , but i have to use it since the company installed it

sometimes we do not see IMPORTANT replies, it is as if they sneak in the thread of emails , example when several people are copied in the email sometimes one person replies before the other and the reply is not seen

I still use gmail to search the replies...

Being able to mention or comment to a colleague on a draft or email chain

The lack of seamless sync with gmail and gcal

No problems have currently been solved an the email cancel/opportunity to collaborate are the top benefits for me

Sharing emails with internal comments is great. Shared inbox management works well on the whole. Analytics is good, with room for further improvement.

Overall, we don't feel like we're getting value for money. It's a very expensive system, which has the potential to create more issues than it resolves, due to the complexity of rules and staff not understanding how archiving works etc. Calendar functionality is greatly lacking. The onboarding process delivered by Front was a waste of time, we ended up taking it over internally. Setup / configuration and training of staff is much more involved than anticipated. Front has taken a lot of internal resource in administration and training, and has not turned out to be the "gamechanger" it was sold as.

Shared inbox allocation

The only thing nice about this software is having internal comment threads that employees can see on an email chain with customers and/or vendors.

EVERYTHING! This system is not built for logistics companies. If you want to sacrifice revenue because emails get lost or accidentally send the wrong carrier a rate confirmation because all bids get lumped into a single email chain, be my guest. There is also a lag time between outgoing and incoming emails (roughly 2-5 minutes). For one of our customers, we have 2 minutes to get a quote sent or the load is already gone. We haven't won a single load with that customer since implementing Front. After multiple denials from our operations manager, who was not interested in this product, their sales rep decided to reach out to our sales rep and he pushed it through to the owners. Front also does not have a customer service phone line (RED FLAG!!). Everything is done by email, which can hinder operations if something is faulty and needs to be resolved ASAP. If you are a logistics company, DO NOT USE THIS SOFTWARE!!!!! This software may apply to slower industries, but a fast-paced industry like logistics will only hinder your ability to quote customers in a timely manner and makes it difficult to track down old threads when issues arise. They will not give us a pro-rated refund (RED FLAG #2!!). This tells me they don't care about their customers and want your money. Our VP made a terrible mistake of pushing this through even after a 2-week trial where every employee who this system affects (operations) said they hated it and were missing stuff because of it. Ultimately, this falls on upper management for signing a contract when everyone told them not to do it, but the fact that Front won't reimburse us for the unused time is a sham. Avoid this company at all costs. There are much better resources to increase production effectively within the logistics sector and Front does the opposite.

Front has only created issues and solved nothing.

It does some things reasonably well such as shared inboxes

The customer support they offer is rude and unhelpful

We wanted to improve our customer support infrastructure and were treated badly