Gist Reviews: 4.6/5 — Highly Rated

Gist sells Support and Marketing separately, or together as an “All-in-One Bundle”. At 1,000 contacts the bundle is $128 a month. Support Premium is $99 and Marketing Premium is $29. Ninety-nine plus twenty-nine is one hundred and twenty-eight — the bundle is the sum, to the dollar, and the same holds on Professional ($29 + $19 = $48) and on the struck-through list prices ($499 + $49 = $548). Whatever “go all in” means here, it does not mean a discount.

• What it is: An all-in-one live chat, help desk and email marketing platform.
• Best for: Small teams wanting chat and email marketing from one vendor, at a genuinely low entry price.
• Pricing: Support Free/$29/$99; Marketing from $0/$19/$29 at 1,000 contacts. Verified July 2026.
• The honest catch: Premium’s headline price is a promotion against a $499 list, badged “ENDING SOON”.

What Is Gist?

Gist bundles the tools a small business usually buys from three vendors: live chat and a team inbox, a help desk with a public knowledge base, and email marketing with automation, forms and event tracking. Its own comparison frames it as replacing ActiveCampaign, Olark and Zendesk together. It holds a 4.5-star average across more than 200 Findstack reviews.

The pricing page splits into three tabs — Support, Marketing and All-in-One Bundle — with Marketing metered by contact count.

How Gist Works

• Two products, sold separately or together.
• Support meters seats — 2, 5, then unlimited.
• Marketing meters contacts, from 200 free.
• The bundle is the sum of the two.
• Premium prices are promotional, against a struck-through list.
• A full no-questions refund is offered.

Gist Pricing

Captured from Gist’s pricing page in July 2026 in US dollars, reading all three tabs at the 1,000-contact slider position.

What actually decides your cost:

• The bundle saves nothing, and the arithmetic is exact. At the 1,000-contact setting, Support Professional ($29) plus Marketing Professional ($19) is $48 — the bundle price. Support Premium ($99) plus Marketing Premium ($29) is $128 — the bundle price. Even the struck-through figures add up: $499 plus $49 is $548. The page invites you to “go all in for a complete view of your user’s needs”, and the reason to do that is integration, not price.
• Premium’s headline is a promotion against a much higher list. Support Premium shows $99 with $499 struck through and an “ENDING SOON” badge — an 80% reduction. Marketing Premium is discounted far less, at roughly 41% to 47% depending on contact tier. So the two halves of the same “Premium” tier are being discounted on completely different scales, which is worth knowing if you are budgeting for a renewal at list price.
• Marketing’s volume curve is clean. Cost per thousand contacts falls from $29.00 at 1,000 to $10.98 at 50,000, improving at every step without reversing — unusual in this survey, where non-monotonic curves are common. If email volume is what you are buying, scale genuinely helps.
• Support meters seats, not conversations. Free gives two support seats, Professional five, and Premium is unlimited — so for a support team of any size, the jump from Professional to Premium is a step change rather than an increment. At $99 that is cheap per agent beyond about four people.
• The free tier is a real product on both sides. Live chat, team inbox, unlimited conversation history, saved replies, office hours, meetings and mobile apps on the Support side; 200 contacts, forms, popups, segments, event tracking and broadcast emails on the Marketing side. No time limit.
• There is a startup discount worth asking about. Gist offers companies with fewer than ten employees a 93% discount off Premium, by application. That is a much larger reduction than anything on the public page, and it is easy to miss.

Who Should Use Gist

• Small businesses replacing three tools. The clearest case — chat, help desk and email marketing in one place.
• Support teams above four agents. Premium’s unlimited seats at $99 is the value point.
• Early-stage startups. The under-ten-employee plan offers 93% off Premium.
• Anyone wanting a real free tier. Both products work permanently at $0.

It fits poorly for buyers expecting a bundle discount, since there is none; for teams needing only one of the two products at scale, where specialists may be stronger; and for anyone uncomfortable buying at a promotional price with an undisclosed renewal.

Honest Pros and Cons

Strengths

• A genuinely free tier on both products, permanently.
• Unlimited support seats at $99 a month.
• A clean, monotonic volume curve on Marketing contacts.
• A 100% no-questions refund guarantee.
• 93% off Premium for companies under ten employees.
• One vendor for chat, help desk and email marketing.

Limitations

• The All-in-One Bundle carries no discount at all.
• Premium is priced against a struck-through $499.
• “ENDING SOON” on a promotion with no stated end date.
• Support and Marketing are discounted on very different scales.
• Free Support is limited to two seats.
• Renewal pricing is not published.

Gist Alternatives and How It Compares

• ActiveCampaign is the email marketing half of what Gist replaces, and stronger at it.
• Tidio covers live chat and chatbots at a similar entry price.
• HubSpot is the enterprise-scale all-in-one, at many times the cost.
• Zendesk and Olark are the help desk and live chat specialists Gist names directly.
• Intercom and Drift target the same combined chat-and-marketing space.

For a broader survey, browse our live chat software directory.

The Verdict

Gist’s proposition is consolidation, and at the entry price it is a strong one. Live chat, a team inbox and a public knowledge base, plus email marketing with automation, forms and event tracking, for $128 a month at 1,000 contacts — with a free tier on both halves that is a working product rather than a demo. Premium’s unlimited support seats at $99 is the single best value on the page: beyond about four agents it undercuts almost any per-seat help desk.

The bundle framing, though, does not survive arithmetic. At the same contact setting, Support Premium is $99 and Marketing Premium is $29, and the All-in-One Bundle is $128 — the sum, exactly. Professional behaves identically ($29 + $19 = $48), as do the struck-through list prices ($499 + $49 = $548). Buying the bundle costs precisely what buying both products costs, so the reason to take it is that the two halves share data, not that it is cheaper. That is a perfectly good reason; it is just not the one “Save big with Gist” implies.

The other thing to settle before subscribing is what you will pay in year two. Support Premium’s $99 is shown against a struck-through $499, an 80% reduction badged “ENDING SOON” with no date attached — while Marketing Premium is discounted by roughly 45%. Two halves of the same tier discounted on entirely different scales is unusual, and neither renewal price is published. In Gist’s favour, it offers a 100% no-questions refund and a 93% discount off Premium for companies with fewer than ten employees — the latter by application, and far larger than anything on the public page. If you qualify, ask about it before paying the advertised rate.

FAQ

How much does Gist cost?

In US dollars captured July 2026: Gist Support is $0 (2 seats), $29 (5 seats) or $99 a month (unlimited seats). Gist Marketing is metered by contacts — free to 200, then $19 Professional or $29 Premium at 1,000 contacts, rising to $399 and $549 at 50,000. The All-in-One Bundle is $48 or $128 a month at 1,000 contacts.

Does Gist’s All-in-One Bundle save money?

No. At 1,000 contacts, Support Premium ($99) plus Marketing Premium ($29) equals $128 — exactly the bundle price. The same holds on Professional ($29 + $19 = $48) and on the struck-through list prices ($499 + $49 = $548). The bundle’s advantage is that the two products share data, not that it costs less than buying them separately.

Is Gist’s $99 Premium price permanent?

It is presented as a promotion. The Support Premium card shows $99 against a struck-through $499 with an “ENDING SOON” badge, but no end date is given and no renewal price is published. Marketing Premium is discounted on a different scale — roughly 41% to 47% depending on contact tier, against Support’s 80%. Confirm renewal terms before committing.

Does Gist have a free plan?

Yes, on both products and with no time limit. Gist Support Free includes live chat, a team inbox, unlimited conversation history, saved replies, office hours, meetings and mobile apps, for two support seats. Gist Marketing Free covers 200 contacts with segments, tags, website and event tracking, signup forms, popups and broadcast emails.

Is there a Gist discount for startups?

Yes, and it is substantial. Gist offers companies with fewer than ten employees a 93% discount off its Premium plan, available by application rather than automatically. Since that is far larger than any reduction shown on the public pricing page, it is worth applying before paying the advertised rate if you qualify.