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Gist Reviews: 4.6/5 — Highly Rated
Gist is an all-in-one, feature-rich email marketing platform that empowers site owners to bridge the communication gap between them and their audience. The platform offers an email builder that lets users create and broadcast automated emails, upsell and cross-sell emails, consolidate multiple communication channels and provide access to live chat and chatbot widgets. The advanced cross-channel messaging features boost audience engagement and interaction and Gist’s free plan is quite comprehensive.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Gist Pros and Cons
- Free plan is quite comprehensive
- Supports advanced cross-channel messaging
- Offers buildable forms and popups
- Clunky chat history functionality
- Limited integrations
Gist sells Support and Marketing separately, or together as an “All-in-One Bundle”. At 1,000 contacts the bundle is $128 a month. Support Premium is $99 and Marketing Premium is $29. Ninety-nine plus twenty-nine is one hundred and twenty-eight — the bundle is the sum, to the dollar, and the same holds on Professional ($29 + $19 = $48) and on the struck-through list prices ($499 + $49 = $548). Whatever “go all in” means here, it does not mean a discount.
- What it is: An all-in-one live chat, help desk and email marketing platform.
- Best for: Small teams wanting chat and email marketing from one vendor, at a genuinely low entry price.
- Pricing: Support Free/$29/$99; Marketing from $0/$19/$29 at 1,000 contacts. Verified July 2026.
- The honest catch: Premium’s headline price is a promotion against a $499 list, badged “ENDING SOON”.
What Is Gist?
Gist bundles the tools a small business usually buys from three vendors: live chat and a team inbox, a help desk with a public knowledge base, and email marketing with automation, forms and event tracking. Its own comparison frames it as replacing ActiveCampaign, Olark and Zendesk together. It holds a 4.5-star average across more than 200 Findstack reviews.
The pricing page splits into three tabs — Support, Marketing and All-in-One Bundle — with Marketing metered by contact count.
How Gist Works
- Two products, sold separately or together.
- Support meters seats — 2, 5, then unlimited.
- Marketing meters contacts, from 200 free.
- The bundle is the sum of the two.
- Premium prices are promotional, against a struck-through list.
- A full no-questions refund is offered.
Gist Pricing
Captured from Gist’s pricing page in July 2026 in US dollars, reading all three tabs at the 1,000-contact slider position.
| Gist Support | Price | Seats |
|---|---|---|
| Free Forever | $0 | 2 support seats |
| Professional | $29/mo | 5 support seats |
| Premium | $99/mo (list $499) | Unlimited |
| Gist Marketing | Professional | Premium | Premium list | Per 1,000 contacts |
|---|---|---|---|---|
| 1,000 contacts | $19 | $29 | $49 | $29.00 |
| 5,000 | $59 | $79 | $149 | $15.80 |
| 10,000 | $99 | $139 | $249 | $13.90 |
| 25,000 | $219 | $299 | $549 | $11.96 |
| 50,000 | $399 | $549 | $999 | $10.98 |
| All-in-One Bundle | Support | + Marketing | = Bundle | Discount |
|---|---|---|---|---|
| Professional | $29 | $19 | $48 | $0 |
| Premium | $99 | $29 | $128 | $0 |
| Premium list | $499 | $49 | $548 | $0 |
What actually decides your cost:
- The bundle saves nothing, and the arithmetic is exact. At the 1,000-contact setting, Support Professional ($29) plus Marketing Professional ($19) is $48 — the bundle price. Support Premium ($99) plus Marketing Premium ($29) is $128 — the bundle price. Even the struck-through figures add up: $499 plus $49 is $548. The page invites you to “go all in for a complete view of your user’s needs”, and the reason to do that is integration, not price.
- Premium’s headline is a promotion against a much higher list. Support Premium shows $99 with $499 struck through and an “ENDING SOON” badge — an 80% reduction. Marketing Premium is discounted far less, at roughly 41% to 47% depending on contact tier. So the two halves of the same “Premium” tier are being discounted on completely different scales, which is worth knowing if you are budgeting for a renewal at list price.
- Marketing’s volume curve is clean. Cost per thousand contacts falls from $29.00 at 1,000 to $10.98 at 50,000, improving at every step without reversing — unusual in this survey, where non-monotonic curves are common. If email volume is what you are buying, scale genuinely helps.
- Support meters seats, not conversations. Free gives two support seats, Professional five, and Premium is unlimited — so for a support team of any size, the jump from Professional to Premium is a step change rather than an increment. At $99 that is cheap per agent beyond about four people.
- The free tier is a real product on both sides. Live chat, team inbox, unlimited conversation history, saved replies, office hours, meetings and mobile apps on the Support side; 200 contacts, forms, popups, segments, event tracking and broadcast emails on the Marketing side. No time limit.
- There is a startup discount worth asking about. Gist offers companies with fewer than ten employees a 93% discount off Premium, by application. That is a much larger reduction than anything on the public page, and it is easy to miss.
Who Should Use Gist
- Small businesses replacing three tools. The clearest case — chat, help desk and email marketing in one place.
- Support teams above four agents. Premium’s unlimited seats at $99 is the value point.
- Early-stage startups. The under-ten-employee plan offers 93% off Premium.
- Anyone wanting a real free tier. Both products work permanently at $0.
It fits poorly for buyers expecting a bundle discount, since there is none; for teams needing only one of the two products at scale, where specialists may be stronger; and for anyone uncomfortable buying at a promotional price with an undisclosed renewal.
Honest Pros and Cons
Strengths
- A genuinely free tier on both products, permanently.
- Unlimited support seats at $99 a month.
- A clean, monotonic volume curve on Marketing contacts.
- A 100% no-questions refund guarantee.
- 93% off Premium for companies under ten employees.
- One vendor for chat, help desk and email marketing.
Limitations
- The All-in-One Bundle carries no discount at all.
- Premium is priced against a struck-through $499.
- “ENDING SOON” on a promotion with no stated end date.
- Support and Marketing are discounted on very different scales.
- Free Support is limited to two seats.
- Renewal pricing is not published.
Gist Alternatives and How It Compares
- ActiveCampaign is the email marketing half of what Gist replaces, and stronger at it.
- Tidio covers live chat and chatbots at a similar entry price.
- HubSpot is the enterprise-scale all-in-one, at many times the cost.
- Zendesk and Olark are the help desk and live chat specialists Gist names directly.
- Intercom and Drift target the same combined chat-and-marketing space.
For a broader survey, browse our live chat software directory.
The Verdict
Gist’s proposition is consolidation, and at the entry price it is a strong one. Live chat, a team inbox and a public knowledge base, plus email marketing with automation, forms and event tracking, for $128 a month at 1,000 contacts — with a free tier on both halves that is a working product rather than a demo. Premium’s unlimited support seats at $99 is the single best value on the page: beyond about four agents it undercuts almost any per-seat help desk.
The bundle framing, though, does not survive arithmetic. At the same contact setting, Support Premium is $99 and Marketing Premium is $29, and the All-in-One Bundle is $128 — the sum, exactly. Professional behaves identically ($29 + $19 = $48), as do the struck-through list prices ($499 + $49 = $548). Buying the bundle costs precisely what buying both products costs, so the reason to take it is that the two halves share data, not that it is cheaper. That is a perfectly good reason; it is just not the one “Save big with Gist” implies.
The other thing to settle before subscribing is what you will pay in year two. Support Premium’s $99 is shown against a struck-through $499, an 80% reduction badged “ENDING SOON” with no date attached — while Marketing Premium is discounted by roughly 45%. Two halves of the same tier discounted on entirely different scales is unusual, and neither renewal price is published. In Gist’s favour, it offers a 100% no-questions refund and a 93% discount off Premium for companies with fewer than ten employees — the latter by application, and far larger than anything on the public page. If you qualify, ask about it before paying the advertised rate.
FAQ
How much does Gist cost?
In US dollars captured July 2026: Gist Support is $0 (2 seats), $29 (5 seats) or $99 a month (unlimited seats). Gist Marketing is metered by contacts — free to 200, then $19 Professional or $29 Premium at 1,000 contacts, rising to $399 and $549 at 50,000. The All-in-One Bundle is $48 or $128 a month at 1,000 contacts.
Does Gist’s All-in-One Bundle save money?
No. At 1,000 contacts, Support Premium ($99) plus Marketing Premium ($29) equals $128 — exactly the bundle price. The same holds on Professional ($29 + $19 = $48) and on the struck-through list prices ($499 + $49 = $548). The bundle’s advantage is that the two products share data, not that it costs less than buying them separately.
Is Gist’s $99 Premium price permanent?
It is presented as a promotion. The Support Premium card shows $99 against a struck-through $499 with an “ENDING SOON” badge, but no end date is given and no renewal price is published. Marketing Premium is discounted on a different scale — roughly 41% to 47% depending on contact tier, against Support’s 80%. Confirm renewal terms before committing.
Does Gist have a free plan?
Yes, on both products and with no time limit. Gist Support Free includes live chat, a team inbox, unlimited conversation history, saved replies, office hours, meetings and mobile apps, for two support seats. Gist Marketing Free covers 200 contacts with segments, tags, website and event tracking, signup forms, popups and broadcast emails.
Is there a Gist discount for startups?
Yes, and it is substantial. Gist offers companies with fewer than ten employees a 93% discount off its Premium plan, available by application rather than automatically. Since that is far larger than any reduction shown on the public pricing page, it is worth applying before paying the advertised rate if you qualify.
Compare Gist with other popular tools in the same category.
- simple and fast set-up - Linking between crm and supportdesk - engaged support - messenger
- onboarding for new users could be even simpler - Visitor detection could be improved
- Support kb - Service desk
Live customer support and how easy it is to integrate a chat on our website
It was a bit hard to getting started because of all the features. Took some time to get a full overview of it all and how powerful Gist really is.
Customer support. It's a great benefit that I can turn people that contact me on live chat into actual leads.
UI/UX has improved by leaps and bounds, great mix of email marketing and live chat features
Looking forward to more email templates, would be good for new users
Email marketing, chat support has improved
1. Software is constantly updating and improving. 2. They have responsive support that are always ready to answer any questions. 3. They are ready to help. They moved our knowledge base from another provider to make it easier for us to move.
1. They had some bugs in their WYSIWYG . However, these are now fixed. 2. Our email templates broken after one of their system's update
We have been using Gist for several months for live chat, email marketing automation, and knowledge base. We switched from more expensive solution. Gist fully meets our needs and offers an adequate price.
Gist app for chatting is great and incredibly easy to set up on our business. It allows us to track user interaction on our web, enable us to recognize the consumer behavior on our homepage, and also monitor chat discussions. There is a great live view to show new users how to use the app. It lets us give our consumers even faster solutions based on our awareness.
Gist could enhance its usability for pop-ups and front ends to make a better incorporation into the homepage. Although Gist has a huge number of functionalities, this means that the advancement never gets as quick as I want, and even if updates are released constantly, they don't usually cover some aspects of the basic functionalities.
We use Gist as an electronic answering tool for leads who choose our reference and to schedule meetings, so it takes away the need to connect to clients or departments by using several programs. We also use Gist as a secondary tool for other activities, such as email marketing and customer service. This way, we don't have to pay separately for them.
The message and communication rules that alert our team about Gist App to consumer engagement are incredibly easy and fast. Also, chat updates are on the menu and things get even easier from a live view. Gist is a tool that must have any serious holder, as you're able to personalized meeting connections and to make the schedule more useful.
It is a useful database schema but a bit of a learning process, and luckily support is excellent and helpful, although this is perhaps something regular for every new member. Also, the price for every month it can be a bit expensive. I would like to see fast tip clips in the report to help you get a new project underway.
Gist is used for chat support, email marketing, integration of marketing services and for every needs our customers may have. It helps the collection of lead and also has many methods at a single price. We are planning to build our base of knowledge through Gist and will soon be returning to email campaigns.
We mainly used it for From a non-programmer kind of view it's very satisfying to get to install it and use it without any hassle. Also, their support team is really helpful and efficient.
The trial vs the pricing was a bit confusing.
It has been a nice experience to useanother channel for our costumers to communicate with us.
We've looked at a few similar products, and I think Gist has a very good balance of features vs simplicity.
There are a couple of missing features for Drip Email - such as BCC.
The simplest and most direct way to get Drip Campaigns started means we have gotten twice as many campaigns done as expected.
I am currently only using the live chat and it does what I need. It was very easy to set up myself on my website without having to be a programmer to be able to do that.
I am not using enough of the system to have anything I dislike.
I needed a simple live chat solution on my website and the potential to have more options in the future. Gist gives me exactly that.
Gist has attempted to create the state of the art all in one platform for business. And it sure is. From Live chat to their email marketing the platforms works well and there's a lot more good features to come.
not much. wished their scheduling widget was unbranded.
Has helped me become more organized and structured with email marketing and support and also scheduling clients
In GIST, Email automation and event tracking are the best. In our SaaS Platform https://callerdesk.io , we are using all of its features whether its knowledge base for product information or its Live chat feature.
Basically all product and features are good but we have seen that, they are providing web forms which are quite basic and simple. Hope in future, they will upgrade it .
We are using GIST for best after sales customer support services via knowledge base & live chat. Also using Email automation for connecting new prospects.
Gist offers a lot of great features. I particularly like the fact that emails and website chat are integrated. This, along with data the platform gathers, segmentation and triggers enables advanced and personalised messaging to really keep users engaged.
The native pop-ups need a little more development. They offer great targeting options but lack the ability to add an image to the lightbox popup.
Lead magnet delivery and drip feed email campaigns. User tracking and intel, website chat (when users are logged in).
I like that this is really easy to use : a simple js script to include in my application and I can have a tool to help my users.
The downside is that this is a saas application : very useful for my usage, but it means I cannot use the solution for some clients with strict cloud policies in europe
I can see the activity of my application and I track the pages they visited : this is helpful when I try to know how an user landed on a specific page
I like I got almost all the must have tools in one pack for communication. Advanced email automation that is just got a new function of graphical campaign builder. Also, my subscription is include a live chat and a chat bot and both works well with my sites. No slowing down or other script issues that are not common in this kind of services. If I had an issue the team was super responsive and helpful, that is essential for every business. The email delivery is great, so virtually no email has landed into spam folder. Finally, the knowledge base is an excellent alternative for other Saas solutions. We just started to use this feature and our team is very satisfied with the results. Interface: I like the UI that is modern, simple but highly usable. The developer is keeping taking care of it and the user experience is constantly evolving.
Rarely a few glitches can slow me down, but usually it's not a typical issue. Also, a few months back we experienced some email delivery problems, but the Gist team finally fixed it. It's hard to say a bad word about it. I'd like to see it have multiple knowledge bases.
It's all about marketing communication. It solves the email marketing and chat needs. Also, the knowledge base is very handy for our company as we wanted to share tips and tricks and short tutorials.
I like using Gist chat on my website, it helped me communicate with potential prospects that would otherwise have just bounced to the next site. The backend is cool with location information and captured lead details.
The URL to get to gist portal is a bit hard for me remember.
I was getting alot of website visitors but very low conversions, I sell high ticket items and users seem to only convert once there is an element of trust. Gist helps with visits who do not want to email or phone but are more willing to shoot an instant message.
Analyzing and segmenting contacts has become a breeze. With their amazing segmenting feature, it becomes extremely easy to look at what your contacts are engaging with and automatically have a "bird's eye view" of your contacts.
The workflow builder/journey builder is not good enough for us to switch over to a higher-level of gist. We're currently using a lower plan that doesn't include the journey builder. So we combine our Gist account and use it alongside an AutoPilot account (because that one has a better journey builder). And also because of a few quirks (custom fields on gist have weird limitations that autopilot doesn't).
Tracking lead engagement with our marketing material.
I use several livechat and helps, what i like about Gist is they offert a nice solution for work with B2B and B2C What i like about gist is: - livechat - the email - the tracking url (you can view what pages the visitor view) - The marketing automation is good - Really Good integrations The best for my is the chat prompt because you can livechat, help and for capturing lead.
The founder (Jitta) is cool, but the support is really slow. They also face some delivery problem with the email they work and my account still get block it....so is really annoying Also... at fist, the plataform was really slow but they improved alot.
Insted of using a "pop up" we use gist on landing page like livechat, help and for capturing lead. Very usefull. Is really usefull, for selling, contact or support.
Easy to use, email marketing suite. I have LTD and since i have started using it in 2018, there has been lots of changes as promised by Gist Team.
Email templates are lacking. Though it's in the roadmap, currently we have to configure the template in HTML/CSS. I am sure the team is working on Email templates for Pro Users.
I use it for email marketing and alternate to Mail Chimp.
...and from being a very basic software it has come on in leaps and bounds, so much that I now use it as my main software for all things marketing
Sometimes integrations can be a bit slow as others systems don't recognise Gist, but this is changing
Ease of use, drip campaigns, on-boarding
Live chat is great, drip emails are quite good, support is GREAT
Mobile app could be better and too many features in the app atm
Gist helps in running my blogging business. I used 5 tools before and now I use just 1.
Features. Seriously, the developer listens and rolls out features faster than any other app I have seen. On the top, UI is pretty good.
Nothing much to be honest but on the first user, the whole workflow thing seemed a bit complex.
We are primarily using gist for live chat support. Customer's love the UI and we love helping them. It has resulted in a better conversion rate.
Website visitor tracking and triggers for email campaigns
Limited crm features and no sales pipeline
automating email marketing
Love the updated interface and ease of installing on wordpress with the plugin. It's got everything. I was skeptical that one program could provide so much (email, website/social chat integration, marketing, forms integrations, workflows, calendaring, bots) AND do it without causing heartburn or with missing features. As a founding user, it was first called ConvertFox. When I signed up, I was excited, but found that the tool was really in Alpha status. I've seen it through both Alpha and Beta, and I really feel that the wait was worth it. The tool is now really well positioned to make a splash in the integrated marketing space. I am really encouraged at the cadence in which the development team is releasing new features.
Customer service is spotty at best. Often a boilerplate/scripted response to a specific request. Although, I haven't had to reach out to support much recently because the program is running so much better. Would be nice to have more communication.
Setting up autoresponders, chatting with website users and online course students, tracking users on website and marketing products and services.
Big Umbrella towards the service yet its considered to be a good platform with a general backbone in the system and the entire services given to customers through gist
A bit complicated at first with multiple options towards new users that might be too much at first. moreover the default interface might be a bit complicated for new users
Containing one platform towards the entire Customer Service umbrella, alongside providing a conclusive base ground to be using for one user instead of multiple platforms
Gist chatting tool is awesome and it has great with their workflows and so on. Sequences can be used for cold reach outs.
The bot chat flows can be much better. There are a few issues with the tool which need to be addressed in a timely manner.
Live chat, is an easy way of using templates, the latest conversations, and the user details.
I like that they have a free option give you the ability to decide if yo nne dit
I am not fully aware of all features that are offered. I salos wish I could downlads an application to use the produce and not have to be a on a web browser.
We are trying to reach out to our customers directly.
Gist is a good for our sales department with its email marketing tools, workflows and more. It is also our main support service thanks to its chat, meetings and more.
They don't have a good support service; they reply every 24 hours or more, which I think is too much for a live chat service. On the other hand, they restrict functions without previously notifying the client and without providing any detail about the incident. Finally, I have noticed that there are serious customers, as they tend to make offers that are not met in reality.
We boost our sales funnel thanks to Email Marketing, control of interaction with automated events and we convert many more prospects into users thanks to Gist.
Forms, Emails, Messaging and Event Tracking
The live chat can be improved to be more personalized
Problems ? Nothing Yet, Benefits Yes... I have seen a high open rate of my emails, and we can track user events on the site now. And this has increased user engagement and sales
Comprehensive features, great interface and support. The team is always reachable and are coming up with frequent updates.
Little concerns during their pre-launch which I think is too late to discuss now as it is nearly 3 years since I subscribed
Live conversation with our website visitors. Easiest to connect and chat from their mobile app
Gist's Live Chat is very easy to administer from email, desktop, and mobile app, and syncs seamlessly between the 3.
Lacks the polish of mature platforms like Hubspot, but it's a minor inconvenience.
Live Chat is easy to implement on any website and syncs perfectly making it easy for me to talk to site visitors.
