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Gist Reviews: 4.6/5 — Highly Rated
Gist is an all-in-one, feature-rich email marketing platform that empowers site owners to bridge the communication gap between them and their audience. The platform offers an email builder that lets users create and broadcast automated emails, upsell and cross-sell emails, consolidate multiple communication channels and provide access to live chat and chatbot widgets. The advanced cross-channel messaging features boost audience engagement and interaction and Gist’s free plan is quite comprehensive.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Gist Pros and Cons
- Free plan is quite comprehensive
- Supports advanced cross-channel messaging
- Offers buildable forms and popups
- Clunky chat history functionality
- Limited integrations
Compare Gist with other popular tools in the same category.
- simple and fast set-up - Linking between crm and supportdesk - engaged support - messenger
- onboarding for new users could be even simpler - Visitor detection could be improved
- Support kb - Service desk
Live customer support and how easy it is to integrate a chat on our website
It was a bit hard to getting started because of all the features. Took some time to get a full overview of it all and how powerful Gist really is.
Customer support. It's a great benefit that I can turn people that contact me on live chat into actual leads.
UI/UX has improved by leaps and bounds, great mix of email marketing and live chat features
Looking forward to more email templates, would be good for new users
Email marketing, chat support has improved
1. Software is constantly updating and improving. 2. They have responsive support that are always ready to answer any questions. 3. They are ready to help. They moved our knowledge base from another provider to make it easier for us to move.
1. They had some bugs in their WYSIWYG . However, these are now fixed. 2. Our email templates broken after one of their system's update
We have been using Gist for several months for live chat, email marketing automation, and knowledge base. We switched from more expensive solution. Gist fully meets our needs and offers an adequate price.
Gist app for chatting is great and incredibly easy to set up on our business. It allows us to track user interaction on our web, enable us to recognize the consumer behavior on our homepage, and also monitor chat discussions. There is a great live view to show new users how to use the app. It lets us give our consumers even faster solutions based on our awareness.
Gist could enhance its usability for pop-ups and front ends to make a better incorporation into the homepage. Although Gist has a huge number of functionalities, this means that the advancement never gets as quick as I want, and even if updates are released constantly, they don't usually cover some aspects of the basic functionalities.
We use Gist as an electronic answering tool for leads who choose our reference and to schedule meetings, so it takes away the need to connect to clients or departments by using several programs. We also use Gist as a secondary tool for other activities, such as email marketing and customer service. This way, we don't have to pay separately for them.
The message and communication rules that alert our team about Gist App to consumer engagement are incredibly easy and fast. Also, chat updates are on the menu and things get even easier from a live view. Gist is a tool that must have any serious holder, as you're able to personalized meeting connections and to make the schedule more useful.
It is a useful database schema but a bit of a learning process, and luckily support is excellent and helpful, although this is perhaps something regular for every new member. Also, the price for every month it can be a bit expensive. I would like to see fast tip clips in the report to help you get a new project underway.
Gist is used for chat support, email marketing, integration of marketing services and for every needs our customers may have. It helps the collection of lead and also has many methods at a single price. We are planning to build our base of knowledge through Gist and will soon be returning to email campaigns.
We mainly used it for From a non-programmer kind of view it's very satisfying to get to install it and use it without any hassle. Also, their support team is really helpful and efficient.
The trial vs the pricing was a bit confusing.
It has been a nice experience to useanother channel for our costumers to communicate with us.
We've looked at a few similar products, and I think Gist has a very good balance of features vs simplicity.
There are a couple of missing features for Drip Email - such as BCC.
The simplest and most direct way to get Drip Campaigns started means we have gotten twice as many campaigns done as expected.
I am currently only using the live chat and it does what I need. It was very easy to set up myself on my website without having to be a programmer to be able to do that.
I am not using enough of the system to have anything I dislike.
I needed a simple live chat solution on my website and the potential to have more options in the future. Gist gives me exactly that.
Gist has attempted to create the state of the art all in one platform for business. And it sure is. From Live chat to their email marketing the platforms works well and there's a lot more good features to come.
not much. wished their scheduling widget was unbranded.
Has helped me become more organized and structured with email marketing and support and also scheduling clients
