Gist Reviews: 4.6/5 — Highly Rated

I like that if potential customers need help, they can chat with us in real-time.

Sometimes while I am logged in, my chat status goes inactive. Then I have to change my status to Away before I can change it back to Available.

Some customers are more comfortable chatting like text messaging rather than calling up a business.

It integrates so easily with my site, and testing it out as a trial was so valuable.

The top-end premium pricing is a bit much, but I guess it's low for big businesses.

Customer inquiries. Getting notifications on my phone and laptop means I can help technical queries be solved faster.

The connected features and automation on so many levels. It allows you to create any kind of communication strategy and implement those in a really easy way.

I'd say the most important part is to know what you want to do with your own data and communication, and in most cases, Gist is more than capable to handle it.

Streamlining contacts, communication, support, and sales in one app.

Gist is a powerful suite of business management features. I especially love the integrated chat on our website and how Gist helps me track and follow up with leads!

I don't fully utilize all the power of Gist, but even so, it is super valuable to me with only the subset of functionality I'm using.

Gist helps me convert leads to clients.

Besides the chatbot, the email marketing capabilities and so much more, Gist support is one of the best features to like of Gist. They are always there and effective.

Though Gist isn't perfect, I'm yet to find something I dislike that it's support hasn't quickly addressed.

GIst has helped me reach my potential customers more efficiently. From emails, to support, to chat, it's very helpful to get the visitor to move down the funnel.

* Great customer support (responsive, knowledgable) * Continuous upgrades and updates * Intuitive once you get the hang of it * Fast and hardly fail to load * Great native integrations (ConvertBox!) and Zapier is always useful

* Slight UX improvement, but no biggie * Automation and event tracking may need some time to get used to * Wishlist: forms allow more font customization to suit website branding * Wishlist: that forms allow dropdowns, multiple-choice, sliders etc * Wishlist: there's an email tracking feature to track replies

* Using it as a CRM to replace Hubspot * Managing our key prospects and clients * I used to have problem tracking form submissions based on UTM codes. Now it's much easier. * Having a team inbox for FB messenger and live chat is also useful * Ability to auto tag based on behaviours is a plus

The simple automation system and templates

Nothing so far. Everything is pretty self explanatory.

Better communication with customers

It is a very powerful piece of software yet very intuitive to implement. Before finding Gist, I used 3 other pieces of software and tried to make them work together. WIth Gist, I have Live Chat, Help Desk, Lead Generation, and Email Marketing all under one roof and it makes daily management much easier

While I like everything about it, I hope in the future they implement some basic CRM features such as assigning task and funnel stage workflows

Automate and enhance communications based on what visitors do on my website and membership area.

Gist is an integrated customer contact help desk product that is great for Saas companies. Rather than having to purchase and integrate separate systems for chat, help desk and email automation, Gist provides all three in a beautifully integrated app.

Very little. Gist meets our needs very closely.

We needed a unified 360 degree customer contact system. From web site chat, to in app messaging, and help ticketing -- we need a single solution that manages our customer contact and onboarding.

I like that Gist is an all-in-one solution that can help you provide the best customer experience while leveraging new tools such as Bots, calendar integration, knowledge base, chat, and more.

The Gist team is pretty fast resolving issues for their customers. I was able to get replies within seconds and resolution within minutes. I can't complain but to say that Gist team is on top of their game when it comes to customer support.

We definitely are improving our customer support interactions. We are having more human connections and at the same time, it gives us an advantage against our competitors. The integration of customer support tools, marketing, and sales is essential for our daily routine.

The interface is easy to understand and makes the process of using it very simple. I feel like using Gist on a day-to-day basis makes things simpler for us in order to answer our client's questions and keep in touch with them. I think it makes communication smooth, I enjoy the email notifications and so many other features that alert us or our clients. I recently enjoyed their revamp on the snooze system, it makes everything much simpler to keep track of.

Sometimes the app can be slow or doesn't load altogether. This often happens where there is a big demand (such as Christmas sales or Black Friday). This should be addressed! I also have trouble sometimes snoozing chats or closing them and it can be very troublesome sometimes. The number of chats opened doesn't go down and there is a big difficulty in synchronizing this. Also, I dislike the fact that files and images are sent as separate files, especially when I need them attached to the message to get ideas clear to the clients.

Talking and offering advice to our clients is very easy. 😊 Communication is made easy through attaching files, images, adding gifs and much more. I also enjoy being able to see a lot of details regarding our customers' information (email, user code, browser, computer system etc.)

I have used many platforms and I found Gist to have the most reliable mobile app. Gone are the days when I had to find unhappy customers at the end of the day, due to notifications not being pushed timely to my phone. Setup is very easy for a non-techy person like me! I work more on the creative side of things but I was able to set up the app to be up & running within a few minutes. Plus, their support is amazing! Interface is nice and chat widget is customizable. It comes with a booking feature that integrates with our team calendar. Love the snippets feature & integrations with many other apps that we use is a bonus. Custom domain feature is the best!

I haven't used the "assistant" feature. This is the only part I did not really get so easily and I would probably need more time to set it up. I also requested a feature to be able to setup a contact form that will go straight to conversations/inbox. At the moment, we use a separate Contact Form on the website.

We run a healthy food & beverage startup and live chat is very important for us with customers who need immediate assistance. I could easily chat with them on the go without delays providing better customer service. Our customers are very happy! We also receive quite a lof emails and we use the team inbox which is very reliable. The ability to send email broadcasts has helped with our sales & affiliate systems... emails don't go to spam!

Like ancient Greek mythology god Zeus, Gist is for small business owners like us, i am associated with gist when it was called converfox, U am super happy with this awesome tool since than. I am hoping to get constantly surprised and amazed in future with the features they are coming up with one by one at speed of a bullet.

Earlier the mobile app lagging, but now its rectified

Customer interaction on the go and email automation

Most helpful is the fact that it has everything - chat, automation, ...you can even set up a knowledge base with gist. It's a whole 'nother level.

Because of all the options it can be overwhelming sometimes.

I use for support(chat), emailing, birthday wishes to customers...it's easy because you everything in one place.

Streamlined interface with a lot of features that work together. Super simple to tag and untag contacts and visitors, send follow up emails, and re-engaged past customers with minimal time and effort.

Not much to dislike, the platform has been constantly improving over the past few years and I've been very impressed with what the Gist team has pulled off - looking forward to seeing more as they continue to develop.

I've been able to follow up after people try trial versions of our software to offer incentives to purchase, follow up on abandoned carts, and segment users for email outreach based on their interests (all of which results in higher ROIs).

I love the service that I receive from Gist. They are very responsive when I need help and make updates that fit my needs. They helped me transition from my previous provider, helped me set up my sales funnels and more. They go above and beyond my expectations. I don't know what I would do without the great service and care that the Gist Team provides for me. I feel like a VIP.

They made lots of improvements over the years that I absolutely love. I have not complaints.

I have the ability to talk and meet the needs of my audience. Sending communications to customers is easy. Customizing my emails was easier than I thought. I was able to transition my account without skipping a beat.

All-in-one suite is fantastic. Idon't have to have different platforms (Email, Live chat,) to do what I need. The price is affordable as well.

There is nothing I dislike about Gist platform.

With Gist I don't have to have a pltform to collect emails and another platform to answer Live Chat and another for Social Media connections with my website visitors. Gist combines it all and does it affordably.

this software is all rounder software to control any type of online business. but i like getgist user interface and their super fast support.

this will be great if i can connect facebook page and can reply customer comments inside in getgist like ladesk. right now i can reply only facebook page messages.

I can support my customers easily on the go. using their mobile app. also their knowledgebase also helps me to reduce customer messages.

Gist has came a long way. Love the automations. One of the best all in 1 marketing I have ever used.

There is a staggered email send limit. However, I believe if you are not using the platform for spam purposes and legit reasons, it is understandable that they need to keep their mail server clean for deliverability.

I do not have to integrate many systems with Spiders and Gist has solved half of my marketing automation process.

I love having a single platform which includes tools for things that usually require multiple subscriptions and multiple logins that I then have to integrate with each other. The customer support is phenomenal! I ask questions late at night and on weekends and always get a response during non-business hours!

If you hate only paying once instead of for 5 different tools, Gist is probably not for you. ;)

I love having a chat bot, live chat, a knowledge base, and even an email marketing platform all in one place because it means I can easily sync data between them all and even better, I do it all in one place with just a single subscription!

One of the things that has impressed me most about Gist is that it strives to bring everything under one platform. Having the ability to run chatbots, launch drip feed campaigns, do an email blast, connect to your calendar, track users and more in one platform is not unique...but getting it all for free or low or low cost is. I have used some big-end products before and they are great, but they are also designed for the big-end of town and are largely not cost effective for your small-medium businesses. The value that Gist delivers is actually pretty phenomenal when you start working out how many systems it can potentially replace. Even their free plan incorporates full features, so it's a pretty easy choice to at least try it out. The additional kudos however goes to the fact that they continue to add value to their platform. The most recent additions have included web forms and pop-up tool which demonstrates they are a growing company that is willing to invest in its own platform as well as its customers.

Like most all-inclusive software packages, there's a bit of a steep learning curve in how it all fits together and getting the initial integrations set up. I've also found the terminology to be somewhat different to some of the other marketing platforms I've tried in the past, which at times is confusing. That said, they have a pretty comprehensive tutorial and education system to back up their platform and a growing network of users for collaboration and continued learning. On the email marketing side, they don't have design templates to choose from, so you have to create and upload your own in HTML.

I'm still in the early days of putting it's through its paces, however Gist will ultimately replace three existing separate software systems that I am using which is 1. Email marketing tool, 2. Drip feed Tool and 3. Chatbot tool and potentially even more tools via forms and pop-ups. As mentioned earlier, having all these under one roof for a low price is one of the major appeals of the platform compared to similar service providers on the market. As well as using for my own business, I also see it as a good cost effective alternative for my small business clients, particular the ones that are similarly currently using multiple platforms and paying multiple subscription fees.

Have everything I need to manage the marketing efforts.

Need more integrations from other platforms.

CRM, Chat, Email Marketing, this tools connected create Magic!

I love that Gist pulls together several different types of customer interactions and ties them together in one location. I love being able to see who has interacted with what emails, chats, etc. Not only can you get in touch with your customers with email/chat, but you can also have the ability to create a knowledge base and better service your customers.

The emails are still a little basic. You can code a custom email template, but I wish there was a way to pick from several different email formats or the ability to customize those in greater detail.

Before implementing Gist, I didn't have an easy and straightforward solution for live chat on my website. Additionally, I was using a separate email provider. What made me switch to Gist was the ability to have my email and chat platforms united in one tool, rather than having two separate tools that didn't talk to one another. It makes it much easier to capture leads (either through the lead form or through the chat functionality) and to follow up with those leads through chat and email.

It's resend email to people who have not opened the email feature.

Get gist needs to work on the reporting side of things, there's not enough data

Being with MailChimp restricted us in many ways, we couldn't truly engage with people on a massive scale, Get Gist allows us to create workflows and drip campaigns far more efficiently

When I first started using Gist it was in a beta stage (and was called ConvertFox). Over a short period of time they grew their team and product to a serious All-in-one platform for customer support, live chat, marketing, drip-feed email campaign and much more. I love that the team develops the tool so fast and efficient.

Sometimes it can be a bit slow, but I guess most tools that are THAT powerful need a bit of time to load.

We offer live chat support to our customers, use their CRM to keep track of our customers and how they behave and we also occasionally send emails via their system. In the future we want to integrate even deeper.

The one thing that we absolutely love with Gist is how stunning the live chat looks on our website! The live chat is easy to implement and set up. Now our visitors can instantly get our support and in return, we get to collect the leads! 3 things we like the best: - Easy to use live chat - Robust email marketing automation - Stunning forms and knowledge base

There is not much that we dislike about Gist. They are constantly improving and adding features. If we were to pick two things, for now, it would be: - A bit of a learning curve - Even more integrations would be great

We have tried many applications that offer live chat support and email marketing automation and nothing has come close to what Gist has to offer! One business problem we had was providing live support on our website. With Gist we have solved that problem, thanks to its amazing live chat feature!

- One solution for most of the main tasks - Easy to start - great support

currently I like what I see a lot and there is nothing to dislike

- better support - better connection to website visitors and their questions - integrated messaging via chat, E-Mail, campaigns

Gist provides us with a single, all-in-one software platform with incredible power to support our clients and enhance our sales and marketing. Gist allowed us to replace several very high profile applications (like Zendesk, Mailchimp and others) with one platform. At the same time, they have additional features well beyond those platforms that we did not expect. That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week and we can serve them with very targeted messaging and help. When it comes to their own support, Gist give us very responsive support using their application. From our experience, they care very much about their clients. They have a clear vision for the future and continue to live up to their promises by regularly delivering release new features.

For us, there is nothing to dislike. We cannot fault their product or their customer service.

Live customer support, Knowledge Base, autoresponder messaging, targeted email drip campaigns, automations, inbound and outbound marketing, contact management, website popup forms, online calendar bookings, tracking activity across our application and our website, and more.

The Support/Sales chat feature and knowledgebase is awesome and better then I've seen on other platforms

The learningcurve is a bit steap especially with the automation in relation to mailcontacts but once you get it working, it's awesome!

Basically a lot of my customer journey issues, fast contact on my website via chat made me a lot of money already!

I'm actually shocked at how similar this is to the competition but at a much much lower price. You don't understand how awesome the product is unless you come from something else that is almost identical. In this case, an exact replica with almost all of the same features but with a much lower pricing hassle is a huge win here. I wish I found this sooner. It literally does all the Marketing, Sales, Support aspects that the other service provides but at ONE price. Its incredible how similar they are too.

I wish their live chat support worked during US hours. I often have to wait until the next day to get the appropriate response or get the fixes I need; however, I'm ok with it.

Full service marketing automation platform that works extremely well.