Greenhouse Reviews: 4.4/5 — Solid Choice

- reporting is easy to access in the tool, or you export to gsheets with a handy extension - you can address most simple reporting questions - managing both the CRM for sourcers, and the job pipeline for recruiters, works very well together - some great integrations including interview invite automations - support is very responsive - account managers are very responsive and keen to help you use the tool the best way possible - it doesn't crash, run slowly, or give you weird and frustrating errors - easy to use and pickup, minimal training needed even for first time hiring managers and ad-hoc interviewers - public guides for using the system are very well maintained and answer most daily questions about using the tool - kanban views of pipeline are very helpful - you can post advert link sto social media and track the source, great for motivating teams to help out - customisable dashboard as you login so you can cater to how you use the system (as a referrer, hiring manager, interviewer, recruiter, department lead) - lots of filters to search candidates by, including boolean and resume searches - extra capabilities like a prospect posting for capturing prospective applications to the company - lots of options for importing prospects into the CRM that suit your preferences and needs - very customisable to your approvals and job opening process

- I'd love to see them expand their automations quicker - other cheaper ATS products have "if this then that" style automations whereas Greenhouse has only blanket applied stage automations - Some report data can only be accessed via the API (such as a report on what department a prospect is tied to) which is very limiting - Some reports are impossible to customise and break easily - for example, you can view a pass through report but you can only filter it by department, and if you have different processes for each role, it will simply not work

Easy to collaborate between Recruiting team & hiring teams, safe place to store data and have conversations

Customize your experience. You can add rules to your post. To easily screen candidates

The review button (easy screen resume). I find it hard to use

Keeping candidates and collaboration with Hiring Managers. Especially, with their scorecards.

You can customize each req with it's own stages, scorecards, hiring manager and interviewers, etc. It is easy for hiring managers to view the pipeline, candidates and interview process on their own. Decent reporting functionality as well. Customer support is quick and responsive.

The CRM is only a place to house prospects but you cannot keep detailed notes/scorecards associated with said prospect. It doesn't have any nurture campaign associated with it.

Greenhouse helps us find the best talent and allows us to organize all our reqs in a way that we can easily report metrics out to the business to show progress.

The way you can save temples for the team to have handly.

I like GH is easy to use, it has many integrations you can add. It makes the recruitment process faster and more efficient.

I believe my team is working on making the offer process a bit easier and with fewer steps. It will benefit the time of the offer process and the information requested on every offer. The information needs to be added manually we are working together to find a solution.

I love that you can customize it to fit the needs of your company. I also enjoy the new product features that come out regularly to uplevel the product. Lastly, I love that it has intergrations with many other platforms. Its not a hard or complicated tool to learn how to use.

I do wish there was a better integration with our HRIS. It'd be nice if whenever a new employee is added to our HRIS, a Basic User greenhouse account is created for them so we don't have to manually deactivate/audit users.

It is easy for candidates to use, our talent team to manage candidate pipelines, and our hiring teams to provide feedback.

Being able to connect with GEM and also helping with the complete recruiting life cycle

searching candidates within Green house.

Setting the process for every candidate.

Greenhouse is, without a doubt, the best ATS available on the market. Our account manager is super responsive and hands on - she knows our company goals and objectives and is helping us to get there with regular check-ins and support via email/zoom. We have been able to change the way we hire through structured interviewing, track our DE&I metrics and diverse hiring goals, and ensure that candidates are getting the best experience through automation and additional tools. And we've done this all within the last year! Greenhouse scales with companies, and we regularly tweak the way we use the platform as our organization hires at volume and grows.

Occasionally, the user interface is a bit tricky to get the hang of, though they have made significant process improvements & tweaks. The only other thing I wish they had was more guard rails for our data to be clean, but this is more of an internal problem.

We realized over the past year that a lot of our hiring teams weren't interviewing effectively. We did a major revamp to connect requirements on a job description to competencies on scorecards and structured interview questions to give interviewers a framework of how to vet a candidate for a particular competency. For volume roles, I love the ability to add custom questions and filters based on candidate answers to those questions. This has saved us loads of time and energy. The custom reporting feature allows us to build reports specific to our organization easily and at scale.

Ease of use for talent acquisition professionals and managers alike.

Honestly, it's a great tool - there is some opportunity for connectivity with other systems but overall it's really good.

Greenhouse has helped us get managers more engaged in the process. They can log into the system and see applicants or search for candidates.

User friendly and not confusing to use..

I do not see any least useful from greenhouse.

Able to track candidates and former applicants easily.

I like that you can mention a person and it'll automatically route in their email.

You need to request different accesses so you can use GH in full capacity.

equalizing time zones since we have to schedule candidates from different parts of the world