HostGator Reviews & Product Details

I am a gallery that deals in photography and artwork that often includes nudity. This was one of the hosting companies recommended to me that did not restrict nudity.

HostGator's tech support has always been poor. Customers cannot contact tech support directly. Even if customer support promised to "escalate" the matter, it takes days for tech support to get back to us by email, and either they've closed the case prematurely or they ask us to repeat the information we gave customer support in the first place, adding several more days to down time. But, now they have also eliminated all phone support and reduced their customer support to a robotic chat, internationally outsourced. Every time we contact them, the poor customer support person comes back with the same empty promises and platitudes: "I understand your concern," "I've escalated this case," "24-48 hours," and it's still taken weeks — yes weeks — to resolve, causing loss of revenue for our business. The problems are never user error at our end, they are always serious technical problems at HostGator: image gallery malfunction, email malfunction, billing records processed incorrectly. A serious company would be deeply mortified and resolve their issues immediately. We certainly would in our business. They never do. They always make promises they don't keep.

This was a hosting service that enabled me to present works of art and photography that included nudity and erotic subjects. It also had a store feature where I could sell items from my collection, keep an email list with e-commerce. But honestly, in recent months, it's created more problems than solved them.

The dashboard is somewhat friendly, but not 100% easy to navigate. It's better than it used to be.

The customer service is one of the worst I've ever engaged with. Not only does it take a long time to get someone to respond to you, but they're interested only in getting rid of you as quickly as they can. Their listening skills are second to none.

A client of ours utilizes it for shared hosting. I would not use HostGator for my clients. The problem it's solving for one of our clients is that they are hosted there, fairly trouble free.

At this point, nothing honestly. There's really nothing good about the service.

Slower than the average hosting package of the same price, they overcram their servers. Their support is literally the worst I've ever dealt with and will leave your account in worse shape than when you spoke to them. Every HostGator support interaction consists of two parts, the first agent you talk to who tells you one thing, and then the second agent you talk to who tells you the first agent was mistaken and steered you wrong. By the end of it, something WILL be screwed up on your account. Half the time you can't even get into your dashboard because of their aggressive Cloudflare configuration that rate-limits you.

They solved the problem of needing a webhost until they became impossible to deal with. They were never *good* really, but they were acceptable for a good while.

Don' t really like anything anymore. I guess they can compete on cost with their shared hosting packages. As long as you don't need support.

The most unhelpful support policies ever. Which is a pity because they used to be so good before they got acquired.

I no longer use HostGator because it is not solving any problems for me.

It was cheap, but that is about it. I didn't know much about hosting when I selected it. So as a very basic, affordable solution, it was fine, but always cumbersome to use. As my needs grew, this became an inpediment.

Cpanel, and not very well implemented at that; poor performance; add on costs for SSL and backups

Performance, ease of use, feature integration

Easy of Purchase, Easy of Cancellation. They are good and fast. The hosting comes with cpanel and easy to use . Website is user friendly and easy to access what you are looking for.Prices are really good.

The support is worst I had ever seen. 1st Migration is a website takes 5-7 days which is simple cpanel -cpanel. There is no planning just you had to wait. 2nd The support personnel don't know the services limits and specs. They have limited access and knowledge. If you plan to have services without support you can think to use hostgator.

I couldn't solve any problems, my aim was having a cpanel hosting for the business and have a large number of mailbox (5-10GB ) Not huge. Per email. But even they supply due to bad support and slow migration. They don't give me any trust.

Nothing. Really, it has been terrible, I referred my client to Hostgator to hire a dedicated WordPress hosting service, the service has been down every time we need to work on it.

We've had to reach out to complain every time we wanted to work on the website because the service was down; there were also some issues with the SSL that they couldn't figure out what was going on.

No benefits. We were trying to have stable and secure hosting for a WordPress website, but we didn't get what we paid for. We reclaimed and demanded a refund, but they neglect it since it had been more than 45 days after purchase, even when, during that time, we reached out at least 4-5 times because the service was down.

I hate that I have to leave such a terrible review for this company. I was with them prior to the EIG buy-out and they were one of my favorite providers at that time. Unfortunately, the company has gone south quickly.

Stay far away from Hostgator. The quality of their servers (they still use HDD servers for most hosting plans) and customer support has tanked since EIG bought them out in 2012. My experience: On September 15th, 2020 I spoke with Joel N who is one of their representatives. He assured me that I'd be eligible for a complete refund if there were any issues with my hosting package. He not only stated that the services would be refunded, but went on to say that Hostgator would issue a prorated refund if I decided to end the relationship at any point in the future. His reassurances were what prompted me to pay $4,316.17 up-front for a 3 year hosting package during our call. Earlier today (October 2nd, 2020), I canceled my service due to their problematic servers and lack of support. Hostgator did not honor their refund policy and attempted to keep my money. I had to dispute the charge through my credit card company to get the money back. Hostgator along with other EIG companies are not reliable hosting providers. EIG has a very bad reputation of ruining the hosts it acquires. They fire great (expensive) support staff and migrate clients to a worse hardware infrastructure.

Hostgator along with other EIG companies are not reliable hosting providers. EIG has a very bad reputation of ruining the hosts it acquires. They fire great (expensive) support staff and migrate clients to a worse hardware infrastructure.

Actually nothing,, we've been with them now for year and thinking every damn day to move out to any hosting service.......

They can mess with your files anytime!! just like you feel in the street!!!Uptime is a scam really,, coz they're locking the sites,, so they're always online !!! They will show you files duplicated in size only in their stats!! and then telling you you have a huge sitee, while actually all this numbers are fake and fradulent comparing to what you got from phpmyadmin....... they can do anything then will tell you sorry !!! plenty of lies from their support agents,, everyone is not responsible for other agents,,

just hosting and actually they'reexporting issues to us,, no service at all,, we have to look after our buissness and look for solution their agents are making to us !!!!!!!

I tried out Hostgator with a site I was building for my freelance business. Hostgator was easy to navigate. I was able to get my site built fairly quickly. Everything is at your fingertips. From a set up and designing perspective it was very intuitive and easy to use.

It was the first time I had used another hosting company outside of my regular one and it makes me wary about doing it again. I had website issues within 2 days due to an attack on my site. I was fairly new and upon setup it said I had security included but I did not read the fine print. Apparently the "type" of security I needed was an extra cost. They wanted over $1,000 to fix it and my site was not even live yet. I shut it all down and cancelled my account. Support was very helpful with the problem and gave me my money back and did a backup of my site. I have been with another hosting company for over a year and not one malicious attack nor do I have any concerns of one. I think it should be automatic that your hosting company secures your site. I guess it is just another way to get more money but before my site was even live....and then to want over $1,000. Ridiculous.

I am not solving anything with HostGator. I did my research before choosing them as they have very positive feedback and the pricing is good upon first look. Maybe my case was a one off. I won't go back.

If asked 3 years ago what I liked about HostGator the list would have been long. I dealt with them for roughly six years with no complaint. I no longer refer/recommend clients to HostGator.

I used HostGator for several years before they started to go downhill, in my experience. Over the past year, I've moved twenty plus WordPress websites away from the HostGator platform for a number of reasons. #1 I no longer trust or have confidence in the product or services they offer. Their marketing is top notch, their delivery on the shared server hosting side less so.

I am no longer solving any problems with HostGator.

Literally the only thing to be excited about is if you are really poor and need a mega affordable option but please understand you will be responsible for all the troubleshooting, failures, security lapses and may the Goddess give you strength if you ever need to deal with their customer service “team” like I did multiple times. It’s very low cost but the quality and lack of support are too much to ever want to renew the far too much time I had bought in advance for deeper discounts

They’re support is basically non existent. You can even outright say that you have had issues where you have to repeat your issue because their call will get dropped and under no circumstances will they listen to reason about about taking your number to call back since they will not give you a number to call them back. I have been put on hold and accidentally hung up on, dropped calls, spending whole nights living a waking nightmare of explaining from the beginning issues/troubleshooting I’m having with one of their products. Its pretty wild when I think back at how much time I wasted with their call in system.

Hosting client websites and they didn’t have any benefits aside from being affordable. The UI is bad, the product leaves you with more work than it should. If you have a full tech staff that can fix the issues that can arise when hosting multiple websites, maybe the price point is worthwhile but you still have other options. Customer service factor isn’t a huge issue until it is.

I am a very unbiased reviewer, so this review comes straight from my experience. There is really not a lot that I enjoy about HostGator. Really the only thing that I enjoy about using HostGator is that the hosting itself is fairly reliable, but even that is still spotty. See dislike section for the majority of my review.

While HostGator is cheap, remember that you get what you pay for. Like I said before, the hosting itself is fairly reliable, but even that is still spotty. My server has been breached many times while with HsotGator, I constantly receive spam email through their "secure servers," the up/downtime on website hosting is spotty at times. Most of the time the websites are live, but when they go down - expect them to be down for a couple hours. Now, let's get to the customer service. This is one company that I will never want to deal with their customer service ever again. Their online chat is awful, the representatives do not seem to be very knowledgable about what services they offer (or how to fix issues.)

Nothing, the only thing we figured out is how to transfer domains away from HostGator.

HostGator is fairly cheap and has good uptime.

With HostGator we had one technical problem after another. Even very basic things like migrating a small website or setting up SSL caused a tear-your-hair-out level of frustration. In the last three months, I've spent at least 15 hours dealing with their tech support and most of that time is spent trying to clear up the contradictory answers I get from different people in different departments.

We build and manage websites for clients. I've used many different hosts and HostGator would rank at the very bottom of that list. We had numerous technical problems that ultimately delayed a project by nearly a month and required a huge effort from the team to try to get HostGator Support to fix it. But Support seemed to be just guessing most of the time and we eventually gave up and built a workaround that was good enough.

easy to setup and fast turn around time.

too basic, too expensive, not alot of options or flexability

domain hosting and dns

They are affordable for anyone starting a website. They use well-known tools like cPanel so it's easy to manage your website with whatever platform you use to update it.

Their billing portal is confusing. They do not make it easy to contact them, especially if you are wanting to downgrade or cancel your services. They put you in an endless wait cycle and suddenly the chat person is no longer available.

HostGator is okay for small websites that require no customer service at all. I have realized having support with hosting is just as important as having a fair price. With HostGator its cheap, you really do get what you pay for.

The price is the only reason anyone would sign up for service here. If price is the main consideration, you have many other options for your website that are better than HostGator. Any option is better, literally, any option is better. It does not matter which tier of plan you are on, it is a horrible, horrible service that I was unlucky to have had to manage in two different occasions, both of which ended up in switching hosting providers.

Their servers fail all the time for no reason and IT has no idea what's wrong in any bad situation. Their email hosting fails to receive and deliver email and you have no idea how bad the problem is. The hosting is slow. The customer service is ridiculous, it takes many calls to escalate an issue to a person with a pulse and maybe the knowledge on how to fix the issue. I have been in many situations with hosting with HostGator where our company had to send notices to our clients on MANY occasions when their websites would no longer load because of HostGator's service. It was pretty bad, at least once a month. This has got to be the worst hosting service provider in the world. I have nothing to like about the company.

I used HostGator for many purposes and it did not even meet expectations. The service provided more problems than solved.

Hostgator has a good customer service department that is easy to work with and timely in their responses.

HostGator is best known for the shared hosting which is not very useful in the modern world. Their VPS hosting is much better now, but still not as streamlined as a firm like DigitalOcean. So why would I want to use HostGator? If hosting a static site, there are far cheaper options. If running a Wordpress site, it does not make a very strong case against a paid account on Wordpress.com. HostGator has a problem finding it's niche in the modern web.

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UI and administration interface within cPanel is clear and contain great options for email administration, backup generation, up-to-date manipulation of databases and custom DNS settings, and more. Customization of email quotas, redirects, and similar settings are simple and easy to find. General administration is a breeze.

The two biggest issues easily overshadow all the quality in the product - downtime and upselling. Since HostGator's acquisition by EIG, they have gone with a company with nearly 100% uptime (by my records) to having issues at least once every few weeks, ranging from hour-long-plus downtime to transient dips for minutes. It's frustrating that tickets following up or requesting cause information go unheeded or unresponded to. Upselling is almost as large of an issue in terms of annoyance - despite my already paying them, each time I log in to the billing or cPanel client I'm bombarded for ads for services I neither want nor need, intent on upselling me on services that are clearly not applicable to my site - it's extremely frustrating.

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There are many. I am listing some of them: - Good support - Low prices - Easy to use

Nothing as such. It is indeed really good to use.

It is providing me prompt shared hosting solution at a reasonable rate.