HubSpot Sales Hub Reviews: 4.4/5 — Solid Choice

This site makes client follow up a simple

Occasional reintegration of closed leads

Deal tracking in an organized manner

Able to leverage automation in marketing that would be very expensive if you had to outsource it.

I wish we had a designated admin in-house, as there are parts of Hubspot that we could use more of. We just don't have the resources to hire one right now but we do use the Hubspot account manager as much as possible.

Sales and marketing! Fantastic organization that is so much more user-friendly than other CRM's out there.

I like how HubSpot allows our sales team to be perfectly in sync with our operations team. Once a job is sold, we can move it to the next pipeline without losing and vital information.

I wish the mobile app was more robust for our field workers.

We have greatly increased our avenues of communication and there is no information getting lost in translation between sales and operations.

What I find most beneficial about Hubspot is how efficient the application is. Its very easy to use and organization is all in one spot.

There are no downsides to Hubspot. You just find more things you are capable of utilizing !

Hubspot helps me stay up to date with every client I need to follow up with on a daily basis, it tracks emails, phone calls and so much more !

Having all sales information and marketing function in one place is really beneficial for our company. Being able to create landing pages, marketing emails, and deals on the same software is what makes Hubspot so great for our company.

If your site doesn't get a huge amount of volume, the optimization recommendations don't come through, similarly for email marketing optimization. Having to meet certain volume requirements to get recommendations is a little frustrating.

Being able to track all our sales activities has been huge. From being able to log calls to tracking email open rates and clicks has made our sales team much more informed and productive.

How easy it is to create properties. Properties help you identify the type of lead that you are working with which helps you move them down the pipeline quicker. I also like how you can create template emails, this has maximized our team's ability to reach a broad audience. Although we prefer to customize the templates, they are a great starting point and reduces time otherwise spent retyping the same content.

Nothing so far, I have used Salesforce and Sugar in the past and Hubspot has been my favorite. There is one bug that drives me crazy, which is when my chrome screen is not maximized, sometimes the email "send" button will not work.

I am solving the problem of managing my leads. I am able to manage them better and close mroe.

I really enjoy using HubSpot everyday! I've felt my reach out and day has been more efficient since learning to use the platform. Daily Task reminders, easy Template access, and history of outreach per contact is my favorite.

The only thing I would change is when you are using a list you've created in contacts, when you click on that specific contact and try to go back, the list isn't in the exact same spot you left off. Otherwise no big issue if you just open up a new page.

I've been able to reach out to my lead at the exact time I want to with the task reminders and the notifications that someone clicked on my link or opened my email!

I like that it is real time data, and that we are able to track our emails.

I dont think that I dislike anything at all

I am able to maintain a clean CRM, keep track of who I have spoken to, and I REALLY enjoy the filters, it makes it so much easier to make sure that all of my contacts have been touched or a task associated with them.

Overall, that I'm able to customize my dashboard. I'm so happy I'm able to create locations for every phase of the pipeline and easily transfer each prospect to their respected location. I also enjoy that each lead, prospect, and client has their own profile where I can enter and later find everything that I need to know about them. On top of that, the ease of calling and emailing the prospect directly from their profile. Every action I take is noted and if I was to remove something, it's possible.

It could be quicker on updating my leads. There's truly not a lot that I dislike. I've never really had a delay using Hubspot. Colleagues of mine have told me that if they do have issues, the support team is incredible and easy to reach. It's very reassuring to know how seriously they take our needs as professionals.

I'm contacting my prospects and creating leads a lot more efficiently. I no longer have to worry about the handling of my prospects. I'm able to quickly contact each and make my day so much more efficient. My days are spent making more calls and making more money.

Setting up sequences is my favorite part of HubSpot! You have so many options and so many different ways of setting up how you want the specific sequence to be handled, whether it's sending an email then setting a task for a call for everyone on the list, or de-duping double entries!

To be honest, It took a long while to think of something I did not like about HubSpot. If I had to complain about one thing, I would say it is the way it restarts your queue if you move to another page and go back to the queue. Basically, if you call say ten people, then go to the sales dashboard or somewhere else, then go back to your queue, instead of starting from where you left off you end up calling those ten people again sometimes because it restarts the queue.

The CRM makes it much easier to communicate and keep track of a large amount of clientele or prospects. You can pretty much set up HubSpot to do most, if not all of your work for you!

very easy to review history of contacts. What emails they have opened, what they have been sent in the past, and how they have interacted with emails. Having this insight makes it so easy to know where I need to spend my time as a sales person. I use the chrome extension everyday as well lets me quickly see what has been going on with emails that I have sent out. This saves a bunch of time and keeps me on top of what is happening. I hate when i miss things, and this extension makes it very hard to miss things. big fan,

The only problem I have is sometimes the connection with Outlook and salesforce does not work. Fairly often the outlook integration does not work or slows down the operating time for my email. additionally there have been problems with contacts syncing with sales force. but it is unclear if this is a problem on my end or their end.

I use it to make sure that every lead that comes in is getting reached out to, and making sure that contacts that need continuos attention are getting it with out having them fall through the cracks. Hubspot also helps make sure the team identifies the leads that are interacting with our outreach the most so we know how to handle additional follow ups.

I've used different CRM systems during my career and they all share something in common, you can send emails, make phone calls and create tasks. Hubspot is more than just that, it is very easy to use, import contacts in seconds, create sequences, create Marketing Emails. Everything is designed to save you time giving you everything you need.

Sometimes it might take few minutes for the system to refresh, unless you refresh the page yourself. Overall everything is great.

I can create sequences or workflows, this saves a lot of time as instead of sending an initial email, create a follow up task and so on the system does is for me.

Templates make my job way more productive and I spend more time on things that matter than I was able too without them.

Searching for templates can be a pain sometimes. That's why I keep mine in a folder but subfolders would be helpful too.

I haven't had any so far! These make my job way easier.

Very easy and smooth. Nice way to track every step of a project. It allows me to have everything in the same place, and be able to organize everything in one central location

took a little while to pick up and learn the system, sometimes our data through tableau does not sync well with it

organization, sales, marketing,

The support and customer service is excellent. I am fairly new to Hubspot and I had many questions about sequences and meeting links, all of which were answers with speed and precision.

There are some issues with merging contacts, where you have to be careful to merge from the right contact. If not some information can be lost.

We have recently introduced SMS reminders which have now been implemented and functions perfectly.

It's easy to modify an email sequence, especially if the theme is the sames. It saves me so much time. Tracking your results is set out in such a simple way, it's easy to see at a glance if your campaign is working or not

I've yet to use all of the functionalities, so right now I have zero negative comments

The email campaigns were the most recent problems but since receiving help, I'm loving it

Everything is awesome. Love the calendar app, the email templates for individual emails and campaigns. All the tools and integrations are awesome.

As SMB that's just past the startup stage, the platform is a bit pricey. We're locked into a Sales Hub grandfather clause where our two Sales Hub seats are very economically priced. But we can't add another seat for the same per-user price. We would need to jump up to the next tier and more than triple our investment. Wish we could just keep adding individual seats at the same per-user amount. Would also like access to Marketing Hub but the pricing is just too steep for us at this point.

It's a great tool that helps us secure demos and create workflows that enable us to convert prospects to paying clients.

The user friendliness is what makes Hubspot my go to for everything. The drip Campaigns are crucial to any mailing campaign that you are looking for. If you are looking for more of an indepth use of Hubspot i HIGHLY recommend taking one of the training courses that they offer. Not only are the Insightful, they take you step by step into every avenue of Hubspot and make sure you are comfortable with facets of the program. They really want to make Hubspot the spot for all your marketing needs and have tracking capabilities on all fronts that really are useful to everyday things.

It's hard to find a negative aspect for a system that I like so much, I dislike that I didn't use Hubspot earlier in my professional career. I do wish that the contact limit was perhaps unlimited, I find that importing lists keeps you limited to the amount of contacts that are allowed within your CRM. Which is tough because to go through and make sure that you don't have duplicates is very tedious and they need to have an easier way to merge them together or an automatic way that allows it to do it quicker.

I am solving problems that we thought had no solution and when I went into Hubspot. The Single Source Of Truth. It always had the answer.

I'm fully immersed in using templates and sequences to drive sales lift, brand recognition, and get meetings with our target prospects and customers in our TAM! Hubspot makes it easy to sync contacts, organize outreach, synthesize and prep messaging, and get all of our email outreach organized and ready to go out.

The only downsides I have seen are limits on our number of sequence enrolls daily (we need to upgrade), and feature access not available to sales (like surveys, enrolling contacts in advance sequences etc).

We're reaching out to MORE prospects with better, more targeted and customized messaging using dynamic variables in our templates and sequences, and getting more engagement, opens, and meetings because of this. We're also getting more information about bounces

I love the reminder functionality and the company timeline setup the most. Through a company's timeline and feed, you can track all communications, meetings, calls, notes made from every member of the team using Hubspot. This ensures there's no overlap in communication and everyone on my side of the team is caught up with the progress made on every lead.

Unfortunately the mobile app version of Hubspot is not as functional as I would like. Unless there's an update I'm missing, the functionality is minimal especially when travelling and attending conferences where we meet new leads and would like to have them added right away. The mobile scan for contacts is helpful but there is the added task of refining the leads again once we're back at the office. Hopefully this is something Hubspot is looking into for sales and marketing professionals who spend a lot of time on the road.

The main benefit of using Hubspot, simply put is organizing all our sales pipelines and lead gen processes. AND it helps that it is a very easy platform to use. If you get stranded, there are always helpful videos at Hubspot academy. For the impatient folks, you can also skim through instructions on the help section.

Utilizing open deals and creating tasks for follow ups.

Not sure there is anything that I dislike

Persistence in follow ups and managing the deal pipeline with automated reminders.

templates , adding links , tracking, reports, mobile compatible

couldn’t really complain, pretty satisfied with the features!

Email tracking, helps me decide which emails subject lines are best to use. Provides real time reports on team’s performance and tasks that needs to be attended to.

I love the sequences function, the statistics and the calling functions

I wish there were more insights in to the statistics

so good using Hubspot as I've used many CRM systems in the past both bespoke and off the shelf and none have quite compared to Hubspot. Hubspot helps to seperate the different

The UX and how fast the Hubspot responds to our commands

Some Reports are hard to do. I just cant do a Average length of sales cycle.

I have a predictable revenue machine, and we need to call a lot with multiple enterprises. The Tool is very funtional to make this job works

I love how versitile hubspot is. It can be used for quick and simple stuff with small companies but it can also get really granual with tons of useful automations and settings. I love exploring hubspot and refining my team's strategy based on the available options. It not only helps me implement what I have in mind, it also gives me ideas.

would be great to enroll people in sequences automatically but otherwise, I dont have any complaints.

Sales, tasks, reminders, automation.

The way I can manage my task, observe the status of my deals and watch every day my reports dashboard. even my collegues and my teams report. we enjoy them everyday. We use a lot the email sequences, it's very useful to filter uninterested deals and to move deal from a stage to an other. the way i can manage my pipeline is very clear and I can everyday lnow the status of my deals. we change it a lot to meke the perfect one and everytime it helped us. Marketing use it too but I don't really lknow how. I'm in sales. It's a really powerful tool for inbound sales

sometimes it's a bit slow. When tiping emails for example, hte way i backspace it's really slow. email features is ok anyway. maybe one more thing it's that Ican0't relate my task with my putlook account. it could be really useful. or maybe I don't know how it works. Language could be a better way to make it more accessible. and it could be more effective the way it reconize my company. sometimes I duplicate it for mistake

I can see the reports dash board of my team and I don't miss a task anymore my manager can track our activity spo he does not have to ask us anymore for news or updatres. everything in tracked, this help us a lot.

Being able to log calls and emails directly on my deals. Helps me keep accounts organized and up to date.

Sometimes it is difficult to find deals when searching by a contact or company. When associations are not setup it can take extra time to locate the deal im working on.

Tasks are allowing me to provide timely follow up to my customers.

the ease of management of my team and the monitoring of my deals, moreover the workflows combined with the automation have freed me from all those that previously required me a great deal of time, leaving me free to sell.

the fact that automations cannot be included in a workflow. the fact that everything is in English is not a problem, but it could preclude some opportunities on the European continent

manage my opportunities, check my team's performance,monitor Deal flow

It helps you keep track of contacts, deals and create different propierties in a very user friendly way

Some features lack clarity and are not easy to find out. Also, the "Hubspot Academy" could have a widen variety of content.

Easy way to keep contacts, notes and create tasks

The most helpful aspects of the HubSpot CRM are that we are able to create a detailed database of customers. All of our customers are accepting communication to join our database & we are beginning to build a very important database. Another helpful aspect of HubSpot CRM for us is sequencing. The ability to enroll single or multiple contacts in to relevant sequences takes away a lot of admin for our sales guys and we find it useful that you can customise each email in a sequence to personalise as you go. The upsides of using HubSpot CRM are: Workflows - very useful for us for reminders, rotating leads & creating tasks. Filtering on contacts - creating custom filters to help individual HubSpot users see their leads. Filtering on contacts for events/date ranges - makes it easy to enroll a group of contacts from an event in to a sequence. Filtering on reporting - can use the reporting tool to create a more visual representation of how we are performing. Deals - creating deals and being able to easily manage them on their relevant deal stage is very useful - this makes updating, tracking and managing far easier for our Sales Team Compatibility on mobile devices - this has allowed us to break away from using PC's and use iPads to manage our contacts. The onboarding process with HubSpot is excellent. I managed to learn how to use the CRM package through the HubSpot Academy. Very helpful videos, quizzes and tests have allowed me to become HubSpot Certified and have been able to teach our team how to use.

The least helpful thing about Hubspot is the quotation functionality within HubSpot. It is currently very basic and we feel this limits us when trying to manage a deal in HubSpot. We feel that this needs to be editable in order to update a quote with products or show when a payment has been received for a sale. The downsides of using HubSpot CRM is that we feel limited with certain aspects as a Sales Professional customer. We would like to have access to more custom Dashboards and create more custom reports - this should be included within any of the Professional packages within HubSpot.

Some of the problems that HubSpot is solving for us is that, as a company, we've never been able to capture our contacts (customers) in this way before - creating a valuable and accurate database of contact. Having one base which we can all work to means that we can keep on top of all our contacts and eliminated the need for trying to manage our customers over multiple platforms (Email, Spreadsheets, Cloud based drives etc). Benefits are that we are fully GDPR compliant within HubSpot and our contacts have the ability to opt out of our correspondence if they wish to do so. HubSpot will also alert us when a contact has decided to opt out, making it easy to remove them from the database.